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Full scan hangs


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I have tried multiple times, but full  scan is not completed at all. 

i Have even uninstalled SW and reinstalled SW , however  the SCAN was never completed fully and SW gets hangs .

My Windows version is 

WINDOWS 10 PRO Version 1909 ( Latest patch installed on 1st July 2020)

 

Pls help to solve the issue ASAP.

 

Regards,

MAKARAND 

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Hello @Makash4u,

Welcome!

From your data:

🤔

 

Do the following carefully:

1 Create a System restore point.
2 Export KIS Settings.
3 Restore KIS Settings.
4 Shutdown device using full Shutdown, not Restart, power on, login → start KIS - make sure no other apps are active
5 Run KIS PC Cleaner.
6 Run KIS Privacy Cleaner - select ALL:
[a]  Strongly recommended actions 
  Recommended actions - EXCEPT delete Bookmarks for ANY browser.
[c]  Additional actions - EXCEPT delete Bookmarks for Google Chrome.
[d] Accept the Reboot prompt, login
7 Uninstall KIS, follow the documentation carefully, save License information ONLY. At the completion of the uninstall, shutdown device using full Shutdown, not Restart, power on, login
8 Download and install new KIS, follow the documentation carefully; at the completion of the install, shutdown device using full Shutdown, not Restart, power on, login

9 Make sure KIS is running

10 Run a KIS manual Database update → allow it to complete.   

11 Run a KIS Full scan → allow it to complete & make sure nothing else is running or active.

▶ If the “full scan is not completed at all” issue repeats, run a new GSI & Windows Logs & a KIS All Events Report & post back please? 

Thank you🙏

Flood🐳

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