Search the Community

По какой-то причине постоянно появляется сообщение о том, что подписка заблокирована. Хотя в кабинете подписка активна, оплачена и включено автопродление. Известная ли это проблема? Как ее разрешить? Спасибо.

I recently bought from a store here in Malaysia and the store assistant helped me installed Kapersky into my rig. Apparently the store assistant entered the wrong email address and I don't have any accessibility to that account because I didn't set it up. I would like to use my proper email address. Unfortunately the subscription is linked to the wrong email address. Is there a way to work around this problem? Or do I have to cancel the purchase > ask for refund > and reinstall with new activation code? If cannot, then please help me resolve this issue. Thanks

I have registered a My Kaspersky account. During my usage, I have purchased and activated license keys for Kaspersky Standard, Plus, Office Small, etc. Over a long period, I have added all these license keys to my My Kaspersky account, and now the total has reached 100 keys. When I tried to add another key, I received a notification saying: "The activation limit for installed applications has been exceeded." I carefully checked, and the key I purchased is legitimate, but I still can't add it to my Kaspersky account. I contacted the reseller, and they informed me that each Kaspersky account can only store 100 keys. I was truly surprised—I don't understand why Kaspersky would impose such a restriction. I then tried to find a way to delete expired keys from my account so that I could add new ones for easier activation management, but I couldn't find any option to remove them from my account. Ironically, I still can’t find such a function anywhere in the My Kaspersky interface. In the end, I had to create a new Kaspersky account just to be able to add the new key I purchased once my current account reached the 100-key limit. How ridiculous is that? ?

We have an onsite KES admin server, and have been using KES for several years. Latest KES edition 12.8.0.505 package downloaded and a distribution task created (with Agent bundle). Setting up a new laptop - an HP ProBook 455, literally out of the factory box -and KES will not activate. We have a 75-device licence and are currently using just 64 of the allocation, so we have not exceeded licence count. I have followed the troublshooting tips such as https://support.kaspersky.com/kes-for-windows/12.8/troubleshooting/other/16052#block3 suggest without any luck. System has been restarted, I uninstalled KES 12.8, reinstalled, uninstalled again, installed previous KES 12.7, but these all fail to allow activation. Tried a KES Admin Task to upgrade the 12.7 instance to 12.8, and selected the recommended option for how to deploy the licence ("do not place license key in installation package"), which has worked previously. Install completes happily, but still activation. Tried manually adding the licence code directly within the KES app (activation code taken from the exported key). The app looks like it has activated, but as soon as you click the Finish button, it immediately reverts to unlicenced. Tried manual activation using the exported key (which is just plain text), and we are told the key file is corrupt.

Bom dia, Senhores! Tudo certo? Espero que sim! Estou com dois clientes com problemas atuais. Um cliente esta com as licenças expiradas e tal e nesse cliente desejamos retirar os softwares instalados nas maquinas clientes e so manter nos servidores windows servers. Existe a possibilidade de remover o produto "Kaspersky Endpoint Security Cloud" pelo portal? Não posso ir no cliente, maquina por maquina retirar o mesmo. Alguma sugestão para esse caso? Tentei usar um bat e kavremover tool da Kaspersky. Porem o Windows Defender diz que é algo inseguro. No segundo cliente, preciso montar um planejamento de instalação e retirada do produto para mostrar a auditoria de conformidade da empresa. Alguem tem algo parecido? Nesse cliente esta tudo normal. So utilizamos o produto da kaspersky citado acima. Grato pela atenção.

hola, buenas tardes quiero reportar la pagina nsaneforums específicamente el foro, donde continuamente están compartiendo herramientas para reactivar el período de prueba de 30 días y métodos de activación con licencias ilegales me parece totalmente injusto que como usuario yo pague una suscripción de 1 año y que estos usuarios que son muchos abusen de métodos ilegales para saltearse el pago y vivir la buena vida espero kaskersky esté a la altura y le haga una demanda a esta pagina y les obligue a darle de baja hace más de 10 años que continuamente están haciendo esto y ustedes no han tomado ninguna medida, como usuario que pago me siento burlado, como si se me rieran en la cara abajo les dejo captura que verifican lo que estoy diciendo y los usuarios que mas abusan de esto gracias

Si se compra licencias en una tienda oficial de Kaspersky Europea (ejemplo https://www.kaspersky.es/) y esta licencia se activan en dispositivos que se usa solamente en sur America no habrá problemas? no existe alguna restricción?

Доброго времени суток. Нужна информация, если оформить пробную версию Kaspersky endpoint security, обязательно ли после ее окончания покупать полностью уже лицензию? Будет ли отображаться на статусе лицензии что она пробная при проверке сертификации оборудования на которой стоит Kaspersky endpoint security?

So I got this confirmation on the 1st of February 2025 that I successfully renewed my subscription Premium for 5 devices. Just today I had Windows 11 installed upon two of the laptops for which I purchased the Kaspersky subscription. On one of those laptops the Kaspersky system came back of itself, and I could re-install it. Note that I did NOT receive an activation code. The email I got upon renewal explicitly stated that activation codes or keys were not handed out. Just three hours ago I am told on my Lenovo, so the third laptop for the ACTIVE subscription, that I have NO active subscription!! I cannot even ask for help, not chat, nor email because I need to enter an activation code, which I never got, Great Catch-22! It seems I paid 70 euro to be dragged into this insane Kafkaesque mess. Wonderful. Sooook, I cannot get any support because I have no activation code, but I need an activation code for support. What kind of a company is this? Mabel Amber

Здравствуйте, У меня в очередной раз продлена лицензия, использую Касперского на своем мобильном телефоне на андроиде и ПК, (имеется на всякий случай запасной диск SSD с системой Widows). Сейчас обновил запасной SSD, там обновил лицензию Касперского, Widows, и опять отложил его на полку. Подключаю прежний диск SSD с Widows, и Касперский сообщает что нужно обновить подписку. Обновляю, и сообщает что превышено колличество устройст по подписке. У меня Касперский используется на одном ПК с двумя системными дисками (один запасной) и смартфон на андроиде.

При обновлении баз с серверов Касперского скорость скачки очень низкая ,хотя скорость интернета позволяет скачивать базы быстрее. Специальная утилита Kaspersk Update utility ситуацию не меняет. Заметил, что при скачке утилиты для апдейта с сайта Касперского скорость так же очень низкая, но если зайти на сайт через ВПН и начать скачивать, то скорость вполне нормальная. Пробовал включать ВПН при обновлении и добавлять прокси сервер внутри Касперского - результата нет. Пробовал добавлять сервера обновления в ручную, но результата это так же не дало. Сменить провайдера в данный момент возможности нет, да и дело похоже не в нем. В чем может быть дело?

Chegamos ao começo de um novo ano e nossa licença do Kaspersky está vencendo. Sempre usamos a versão Total Total Security, mas agora com as mudanças de nomes, e novos produtos disponíveis, estamos na dúvida de qual é a ideal para nós. Não hospedamos arquivos para acesso pela internet, só temos um servidor de arquivos local bem simples, usando o sistema de Rede do próprio Windows, e um dos computadores compartilha uma pasta com todos os arquivos que precisamos (um HD só pra esses arquivos). O Backup é feito em outro HD a cada 6 horas (mas que está plugado por USB no mesmo computador). Temos 3 computadores na rede. A proteção, que imagino que precisamos, é apenas para sites e downloads maliciosos, alguma proteção para compras, proteção para o e-mail, e algum eventual vírus que venha a romper essas barreiras. Não utilizamos VPN, nem temos uma rede de internet dedicada apenas para uso interno da empresa (digo, qualquer um que acessar nossa rede de internet, e souber a senha para os computadores, consegue ter acesso aos nossos arquivos... Mas enfim). Estamos na dúvida quanto a qual produto adquirir, Kaspersky Small Office Security ou o Kaspersky Plus (ou o Kaspersky Premium, se o valor não for muito diferente. O que vi de vantagem nessa versão é o suporte, não sei se tem mais coisas).

lisansımı yenilemek için bireysel kısmından yeni abonelik satın aldım fakat Aboneliklerim kısmında gözükmüyor ve eski lisansımında süresi doldu olarak gözüküyor supporta mail atıyorum 3 gündür ilgilenen yok

Windows 7, Kaspersky Standart 21.19.7.527(b) В мае прошлого кода купил лицензию на 3 устройства, но не напрямую на сайте, а через одну контору. У них были скидки. Это конечно перепродажа, но по-моему, допустимо целиком передать лицензию другому пользователю. Выслали код, активировал его в личном кабинете и всё было ОК до недавнего времени. Недавно KS автоматически перешёл на режим подписки. Только они мой код отвязали от меня, и привязали к кому-то, кто видимо физически платил за него из той конторы. Теперь каждый день на всех ПК Kaspersky отваливается. Я ввожу код, он снова активируется с привязкой к неизвестному e-mail. Естественно в личном кабинете у меня лицензия пропала. Обратился к поддержку, завели инцидент INC000017188929. Я им выслал всё экраны с телефона, как я покупал у той конторы, вплоть до ответного кода активации. Ответили, что будут разбираться, пока посоветовали привязывать по коду. И всё. Далее что-то не торопится поддержка отвечать. Вопрос: у кого-то было похожее? Что ещё можно сделать?

Hello, about 4-5 months ago my friend recommended me to get Kaspersky as he also used it, when I told him from where he downloaded it, he told me that there was a free Kaspersky version that I can probably find on YouTube, so I searched on YouTube something like "Free Kaspersky version", after opening one of the videos and watching it, I went to the description where I found the download link: https://www.kaspersky.com/downloads/free-antivirus, I opened it and checked if it was an official link or not, the domain should have been the official one, I even copy & pasted the last part (subdirectory or path) of the link and pasted it to the official Kaspersky domain to make sure it wasn't a fake link, then I tried to find this download page from the Kaspersky homepage to check if it was by the official Kaspersky or not, but I couldn't find it, I downloaded it anyway because my friend just said that it was safe and the official link, after that I opened the file and I setup Kaspersky fully, then I checked the expiration date, and it was going to end in a month, so after like 3 weeks of using Kaspersky, I checked the expiration date again and it became longer and it gave me 2 months extra, then after it almost expired again, the same thing happened, I didn't think much of it until I watched a YouTube video about some fake Kaspersky versions that were being spread around that were actually malware, this video was from a YouTuber I remember watching before knowing about Kaspersky, so I don't think it's a problem with the algorithm. Sorry if this was a dumb topic/post, I just find it confusing why I couldn't find that Kaspersky version from the main webpage and why the expiration date keeps getting longer and never ending, and I am scared if it was an unofficial version somehow. Here is the link again: https://www.kaspersky.com/downloads/free-antivirus

Como puedo cambiar la forma de renovación de la suscripción de automática a manual?

Hello, I work in an I.T. company, and we manage a couple of companies' antivirus infrastructure. I began to manage another company, and went through the usual motions of setting it up, however I couldn't download the distribution packages, it just loads nothing, barren. Something was giving me weird vibes when I had to accept the agreement, took me a few hours of trial and error, but it loaded and I accepted. Now it doesn't give me the distros. What do I do? I contacted their e-mail, and even their office in my country but they refuse to pick up. P.S. Kaspersky Endpoint Security Cloud, User European Edition 15-19 Build version: 24.9.1.14

Hi everyone, I'm a proud Bangladeshi resident and a long-time Kaspersky user. I recently renewed my subscription online and came across the Kaspersky India website (https://www.kaspersky.co.in/). While I appreciate Kaspersky's great work in India, I believe there should be a dedicated website for Kaspersky Bangladesh users like myself. This would allow us to renew our subscriptions in Bangladeshi Taka and potentially benefit from Bangladeshi payment gateways for a smoother experience. Is there a specific Kaspersky Bangladesh website for renewals? If not, I would love to see Kaspersky establish a Bangladeshi presence so that we Bangladeshi users can easily manage our subscriptions. Thanks!

merhaba uzun süre önce kaspersky almıştım biglsiyarı sıfırladım sonra geri yükledim benden key istiyor fakat keyi bulamadım otomatik indirince oluyor dendi olmadı yardınederseniz sevinirim üyeğlimi bidaha çekmesin diye iptal ettim ama şuan aktif olarak gözüküyor l

Eu comprei uma assinatura com a intenção de dar de presente, porém ela foi vinculada automaticamente ao meu email onde eu já tenho uma assinatura. Gostaria de saber se há alguma maneira de transferir essa assinatura para a conta da pessoa que eu quero presentear.

Hallo, der Kaspersky-Kundenservice (Telefon/Chat) ist gerade nicht erreichbar und ich werde ihn erst am Freitag kontaktieren können. Vielleicht hat hier jemand eine Idee, was ich noch machen kann. Mein PC wurde vor zwei Jahren von einem IT-Fachmann aufgesetzt, d.h. es wurden Windows 10 + Kaspersky Total Security installiert. Kurz vor Ablauf der Kaspersky-Lizenz habe ich es aktiv verlängert, d.h. ich habe von Kaspersky ein vergünstigtes Angebot für ein gleichwertiges Programm - Kaspersky Premium für 5 Geräte - angenommen und bezahlt, da es Total Security so nicht mehr gab. Es wurde für mich automatisch im Zuge der Verlängerung ein Benutzerkonto unter meiner E-Mail-Adresse bei Kaspersky erstellt. Als ich mich dort das erste Mal anmeldete, sah ich unter Geräte MEIN PC und FREMDER PC. FREMDER PC war unter einem Nachnamen registriert. Dieser war mir unbekannt und ist auch nicht der des IT-Fachmanns. Heute hat FREMDER PC noch mindestens zwei neue Geräte hinzugefügt. Das war mir dann zu blöd und ich habe die drei unbekannten Geräte von meinem Benutzerkonto getrennt. FREMDER PC wurde daraufhin immer wieder hinzugefügt, ich habe jedes Mal das Gerät von meinem Benutzerkonto getrennt. Ich möchte nicht, dass fremde Menschen ein von mir bezahltes Abo (Kaspersky Premium) nutzen oder ich diese über mein Kundenkonto verwalten muss (Kaspersky Plus - siehe weiterer Verlauf). So kontaktierte ich heute Nachmittag den Kundenservice per Chat. Folgende Lösung gab es: Die Verlängerung des Premium-Abos wurde zurückgenommen und ich bekomme mein Geld zurück. Die Person vom Kundenservice schlug mir vor, ein Kaspersky-Abo für nur ein Gerät zu kaufen oder die ungenutze, auch in meinem Benutzerkonto hinterlegte Kaspersky-Plus-Lizenz für drei Geräte zu nutzen. Dieses war bei der automatischen Benutzerkonto-Erstellung schon hinterlegt. Das Abo nutze ich jetzt und hätte ich es doch nicht getan. FREMDER PC fügt sich trotzdem weiter bei meinen Geräten hinzu und versucht, FREMDER LAPTOP hinzuzufügen. Meine neue Idee wäre, das Benutzerkonto komplett zu löschen und ganz von vorn anzufangen mit einem neuen Benutzerkonto und einem Abo von Kaspersky nur für ein Gerät. Es gibt nur einen kleinen Haken: Bei meinem aktuellen Benutzerkonto habe ich noch ein Abo von Kaspersky Safe Kids. Das möchte ich auch weiterhin nutzen, kann den Lizenzcode dafür nicht mit meinem neuen Benutzerkonto verwenden, weil die Lizenz mit meinem alten Konto verknüpft ist. Ein neues Kaspersky Safe Kids-Abo möchte ich nicht abschließen. Die Einrichtung des ersten Abos hat viel Zeit und Nerven gekostet, bis es so lief wie es soll. Zugriff auf mein Benutzerkonto hat FREMDER PC nicht. Ich denke, er braucht den auch nicht, wenn er die Lizenzschlüssel zu den Kaspersky-Premium- bzw. -Plus-Abos hat. Passwort habe ich trotzdem vorsichtshalber geändert. Die Online-Hilfe von Kaspersky ist zu meiner Thematik nicht besonders aussagekräftig. Danke schonmal im Voraus für eure Tipps und Hilfe!

I just bought an Activation Code for Kaspersky Pfremium Total Securithy 2024/5 from Amazon UK. On trying to enter the code this message popped up. Not valid for your region. I live in the EU. Can some one help please? Thank you

У меня на моём ноутбуке стоит Windows 10 22H2. Появилась такая проблема: вчера купил лицензию лаборатории Касперского, сегодня я нажимаю "Открыть", НОЛЬ РЕАКЦИЙ! В панели управления ничего нету. Пробовал другой установщик скачать, сначала появляется "Выберите язык для установки" (или типо того), я выбираю Русский язык, нажимаю продолжить, тоже самое. Помогите пожалуйста с этой проблемой ?

Доброго времени суток! После получения новой подписочной лицензии от MSSP столкнулись со следующей проблемой: На некоторые из устройств в сети не устанавливается лицензионный ключ, при попытке это сделать после приблизительно 5 минут ожидания, выскакивает следующее сообщение об ошибке: Поиск ошибки в интернете ничего не даёт. Заранее спасибо за помощь!

I recently purchased 5 Kaspersky Plus sealed Activation Cards. When I tried to create a My Kaspersky Account and enter the activation codes, I was advised that the codes were already activated on another My Kaspersky account. I tried a second new sealed Activation Code and this was also registered to another email account. I didn't recognise either of these email accounts. After trying to Activate the 5 newly purchased activation codes from a reliable supplier, I was only able to successfully activate 1 of the 5 activation codes. After over a week of trying to get some support with these activation codes, Kaspersky at first they though I was trying to con them, I was finally able to convince Kaspersky that I didn't activate the codes, and after they did some checking, realised that 4 of the 5 codes where Activated before the date of my purchase invoice. I'm still waiting for a response from Kaspersky saying they will replace the 4 Kaspersky Plus codes for me. All I am getting is to return them, opened, to my supplier and ask for a refund. If I can't get Kaspersky to believe me in under a week, I'm sure that a supplier isn't going to believe me without proof. Only Kaspersky has the proof. They are not fourth coming in sharing it with me. More importantly, how do Sealed Activation Code Cards get used by someone else. Again no expiation from Kaspersky. Gnomie.