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While removing Kaspersky Security for Windows Server Console removal log may contain a message: Error 1336. There was an error creating a temporary file that is needed to complete this installation. Folder: C:\Program Files (x86)\Common Files\Kaspersky Lab\Kaspersky Security for Windows Server\. System error code: 5 And if you launch removal process using an appwiz.cpl a popup will be displayed stating : “There was an error creating a temporary file that is needed to completed this installation” This may happen because KES is installed in the system, so far the workaround is the following: Disable self-defense in KES and perform removal one more time.

RDP connection invoked via KSC console uses hostname to connect to a host - mstsc.exe is invoked with /v hostname parameter. Edit command line used to invoke mstsc.exe with ip address parameter instead of the hostname: Open Custom tools → Configure custom tools Select Remote Desktop, click Modify Edit Command line text box, it should contain <host_ip> instead of <A>: /v:<host_ip>:<P> /f Disable Create tunnel for TCP port specified below checkbox Administration Console will now launch mstsc.exe with ip address as argument.

Security administrator can create KSWS Application Control rules based on Digital Certificate. What does product actually checks and how it is related to the file itself? First of all, product checks whether the file matches certificate. Secondly, whether certificate is valid. If any of verifications fail - launch of the file will be denied. And vice versa. If signed file which execution was allowed by certificate has been modified, will execution of the file be allowed? Altering the file signed by the certificate will cause its certificate to no longer confirm the integrity of this file. As a result "Allowing" rule will no longer be applied to the file. How the control of the revoked certificates operates, if such a control exist? Certificates revocation in the operation system is implemented through OS updates. When a certificate becomes revoked, it can no longer pass validation checks. Thus file execution will be blocked. When both the subject of the certificate and its thumbprint verifications are selected, then product checks that the file is signed by an exact "version" of certificate. In other words, it will not be enough to make a self-signed certificate with the Subject field equal to "Redmont, Microsoft" - such a certificate does not coincide with the real thumbprint of Microsoft.

You can set and run PLC Project Integrity Check task in KICS4Nodes console. But it is not clear how to add PLC projects into the task settings in the KSC Console. Before PLC Project Integrity Check task setting the PLC Project Investigation task should be successfully executed. Step-by-step guide Go to the KICS4Nodes policy -> Properties -> Logs and Notifications -> Interaction with Administration Server | Settings. Enable Versions of PLC projects option (disabled by default). Lock the padlock. Save and apply the policy. (Data of investigated PLC projects will be transferred to the KCS as Network lists). Go to the Properties of the target host, which will have PLC project checker role. Go to Tasks section-> Select "PLC Project Integrity Check" task -> Properties -> Settings section Click the ADD button -> You will see the list of PLC projects, which were collected by the PLC Project Investigation task. Check the projects that you want to check. Add them to the list. Enable checkbox of the PLC configurations. Apply task properties. Run the task. PLC Project Integrity Check task does not start automatically after the application reboot. You should set the schedule in the task properties. We recommend to run task by schedule at the application launch.

P.S. It seems that I have missjudged the issues with quick mouse scan. I have restarted my Wind.11 23h2 like a normal restart and I ran the action with the mouse to any icon on screen and the problem didnt appear. But I will keep monitoring for bugs, abnormal symptoms.

Hello @Surfrat, Welcome back! Yes, you can choose how to open On-Screen Keyboard: Open On-Screen Keyboard by pressing CTRL+ALT+SHIFT+P. Show On-Screen Keyboard quick launch icon in data entry fields. The On-Screen Keyboard quick launch icon is displayed in the password input fields on web pages.Click the Edit categories link to open the Categories window. In this window, you can specify on which websites the On-Screen Keyboard quick launch icon for On-Screen Keyboard should be displayed. Click the Manage exclusions link in the Categories window to create lists of websites on which you want to enable or disable display of the On-Screen Keyboard quick launch icon irrespective of the selected website categories. You can use masks when adding exclusions. Resources: About protection of data entered on the computer keyboard About On-Screen Keyboard Thank you🙏 Flood🐳+🐋

Kaspersky Security Services is a suite of professional offerings provided by Kaspersky to help businesses and individuals maximize cybersecurity defenses and minimize risks. Below is an overview of these services: 1. Kaspersky Professional Services Tailored for businesses, this includes deployment, configuration, and optimization of Kaspersky solutions to align with the organization’s specific security policies and IT environment. Implementation Services: For smooth deployment of Kaspersky products like Security Center, Endpoint Security, and more. Health Checks: Ensure the Kaspersky solution is optimally configured and running efficiently. Migration Services: Seamlessly upgrade or migrate between Kaspersky versions or platforms. Custom Integration: Adapt Kaspersky solutions to integrate with other IT systems. 2. Managed Security Services (MSS) A subscription-based model where Kaspersky oversees and manages security for businesses. Threat Monitoring and Incident Response: 24/7 monitoring, threat detection, and remediation by Kaspersky experts. SOC-as-a-Service: A cloud-based Security Operations Center tailored to SMEs. Endpoint Detection and Response (EDR): Active protection against advanced threats targeting endpoints. 3. Cybersecurity Training and Awareness Programs aimed at enhancing cybersecurity skills and awareness for IT teams and employees. Security Awareness Training: Courses to reduce the risk of human errors, such as phishing attacks. Cybersecurity Certification Programs: For IT professionals managing Kaspersky solutions. 4. Incident Response and Forensics Kaspersky provides post-incident support to contain breaches, analyze root causes, and help recover systems. Emergency Incident Response: Quick reaction to active cyberattacks to minimize damage. Digital Forensics Services: Investigating cyber incidents and collecting actionable evidence. 5. Threat Intelligence Services Access to Kaspersky’s global threat intelligence data for advanced insights into the threat landscape. API Integrations: Feed real-time threat data into SIEM or SOAR platforms. Tailored Threat Intelligence Reports: Insights into regional or sector-specific cyber threats. APT Intelligence: Detailed analysis of Advanced Persistent Threats. 6. Penetration Testing and Vulnerability Assessment Comprehensive evaluations of your security infrastructure to identify vulnerabilities. Penetration Testing: Simulating real-world attacks to test defenses. Vulnerability Assessments: Scanning and analyzing systems for weak points. 7. Data Protection Services Help businesses achieve compliance with data protection regulations (e.g., GDPR) and secure sensitive information. Data Loss Prevention (DLP): Implement strategies to prevent unauthorized data leakage. Encryption Services: Ensure data remains safe even if devices are lost or stolen. 8. Cloud Security Services Secure cloud workloads and hybrid environments with dedicated solutions. Public and Private Cloud Security: Solutions for Microsoft Azure, AWS, Google Cloud, etc. Cloud Workload Protection: Secure virtual machines, containers, and storage. 9. Threat Hunting Services Proactively seek out hidden threats that may bypass traditional defenses. Proactive Threat Hunting: Expert-driven analysis using Kaspersky tools. Customized Detection Rules: Tailored rules for detecting anomalies in your systems. 10. Compliance and Risk Assessment Services Support organizations in meeting regulatory requirements and reducing overall security risks. Compliance Gap Analysis: Identify gaps in adherence to frameworks like ISO 27001, PCI DSS, and others. Risk Assessment: Holistic evaluation of your IT infrastructure’s security posture.

I was locked out of several accounts because I couldn’t receive SMS on my old number, which no longer works. Needed a quick way to get verification codes without relying on my carrier. Used another mobile service — picked a UK number directly in the browser, no registration. The code arrived in under two minutes. Since it’s a real SIM-based number, not VoIP, it worked with services that usually block virtual lines. Didn’t have to install an app or reactivate a physical SIM.

Autorenewal failed because my credit card expired. I cannot find anywhere to supply new card details. When I 'retry' card, and enter new details there, I get an error. How do I fix this?

I like Kaspersky, but I am unable to change anything in settings, including start on launch, because it instantly restarts. I've read that if you disable the start on windows launch option it will not do this, but when I try to apply the settings, it simply restarts and does not keep the change. Does anyone know if this is a part of the free version or a workaround? I want to be able to pause Kaspersky, but I cannot find a way to disable it, temporarily or otherwise, without it restarting the PC instantly. I tried to uninstall and reinstall hoping it would give the option to start Kaspersky on Windows start, but it instantly recognizes the license and goes back to restarting when any setting is changed. Any help is appreciated.

When administrator attempts to establish a connection between KS4O365 workspace and their Exchange online organization by doing the following in the administration console: Office 365 connection → Exchange Online connection → Grant Access → passes the consent validation algorithm but in the end gets the Error processing the request error: This error is usually triggered by the browser settings on the client host that is performing the consent validation. Upon executing consent validation algorithm we get the access token from Microsoft. Then we redirect browser to our web site's URL and attach access token as a cookie. Upon redirecting, cookie with access token is lost/blocked somehow, usually this is caused by one of the following reasons: Browser filters cookies on its own. For instance due to some extensions, browser settings, or due to some beta version of browser with paranoid default security settings. Some 3rd party program, for example a file anti-virus, is blocking access to the file with the browser's cookies on the local hard drive. Thus, the following action plan is suggested. Step-by-step guide Clear all history, cache and cookie in the web-browser, restart it and check the reproduction. If it doesn’t help, then please make sure that the same error occurs if you try to do the same operation in another web-browser supported by the product (https://support.kaspersky.com/KS4MO365/1.2/en-US/141858.htm) or in incognito mode of the browser. Also, temporarily disabling anti-malware solutions or any 3-rd party products that might be blocking/locking/inspecting browser's cookie files is called for. If the issue will persist, then please do the following: 1. Open Google Chrome web-browser. 2. Press F12 keyboard button. 3. Enable Preserve log option in Network tab. 4. Reproduce the whole scenario from the begging (log into business hub account) and the issue itself. 5. Make an error screenshot with time stamp. 6. Export Network debugging results to HAR-file. 7. Provide HAR-file + screenshot to the Kaspersky Support. Also we will be interested in the URL that will be shown when the error will pop-up in the browser.

I may be late but you can actually disable this feature. Go to settings and search for "secure keyboard input", click on it, then the settings for this feature will open. Just uncheck to disable it and click save. My complaint in the thread is that I want to continue using this feature without the annoying popup showing up every time. This feature is supposed to "help protect your data from keyloggers", so there's no reason why someone should disable it, except that annoying popup forces us to disable this feature completely. I've been living with that feature disabled for many years because of the popup. Note: This feature is different from On-Screen Keyboard. The settings for both are available on that same page.

Hello @Killeriguana, Thank you for posting back, the information & the image👌 We contacted support, they said: The quick launch icon in the data entry field is referring to the tiny keyboard icon (number 1 in our image), where you may click and open the On-Screen Keyboard. If you uncheck “Show quick launch icon in data entry fields” option, the tiny keyboard icon will not show. Support went on to say: We (Kaspersky) do not have an option to turn off the pop-up (number 2 in our image), if the Secure Keyboard is turned on in the background. All you can do is to close (click x) the pop-up notice. That's the only way you can make the pop-up disappear as this is a feature by design. We asked: Don't you think, if *Show quick launch icon in data entry fields* is unchecked & the tiny keyboard icon is *no longer visible*, it would make sense that the Secure keyboard input is enabled pop-up would also not show? Isn't that commonsense? Support said: That's two different things. On-Screen Keyboard allows users to use the on-screen keyboard to type without using a physical keyboard. Secure Data Input is a protection feature that prevents keylogging applications to capture keystrokes. As I said before, we do not have the option to make the pop-up disappear. The user can just close the prompt and that's it. I will suggest this feedback to our team. Note, (ioe) “suggestions” don’t get very far in the Kaspersky bubble; they appear to dedicate a lot of resources to implementing cosmetic changes, not fixing things that would help their subscribers? Thank you🙏 Flood🐳+🐋

Symptoms OS hang, sometimes with open file errors in journals Customer application degrades with errors "unable to open file", "too many open files" Hangs and third-party (compatibility) issues often require advanced data collection and are sophisticated to investigate. However, a quick check is possible: On a system where KESL has worked for some time (not immediately after reboot/restart), validate the output of the following command, ran as root, for numerous records of /usr/bin or /usr/sbin folders lsof | grep -E 'kesl.+DIR.+\/usr\/s?bin' Root Cause Under heavy load, KESL may display linear increase in file descriptors usage (sysctl - fs.file-nr) up to system-wide limit (sysctl - fs.file-max) and eventually degradation. Workaround Schedule restart of KESL service every week/day, depending on intensity of descriptors growth. NB: KESL restart will also reset progress of certain tasks like "malware scan" and "database update". Schedule KESL restart outside of tasks timeframes. Solution This issue was fixed in KESL 12.1.0.1274, so an update to that or newer version should fix it.

So, in the last 4-5 days now Kaspersky is blocking the app Discord on my PC. It doesn't give me any notifications whatsoever I just can't launch discord while Kaspersky is active. Discord shows me the following error '' Update failed - retrying in X sec... ''. I did get in contact with Discord support and for 3 Days we tried many different ways to fix it, other versions, PTBs, older versions, different launch options etc. but in the end, it came all to the same result, Discord won't launch, no matter which version it is unless I completely turn of Kaspersky. When i do turn off Kaspersky - launch Discord - turn on Kaspersky, Discord won't show me pictures and won't let me play videos via the app. After a couple minutes more Discord will get in a state where you would get normally if you don't have internet connection anymore. So, as said to be able to use Discord i need to turn off Kaspersky. When i try to add the Discord.exe as a trusty source via Kaspersky option -> threats and exceptions -> specify trusted apps, Kaspersky does crash. I did attach a screenshot about it. When im in the opions '' exceptions for application '' and i add Discord.exe after i click 'tamam' which means OK, nothing happens (even if i wait for long). After i click it 1 more time Kaspersky just crashes. So here the stuff i already did and still doing. -Check for Updates and do them -Check drivers -Launch with administrator -Try older Version of Discord -Try to add as many folders etc from Discord as a Trusty source -Try different Version of Discord like Public Test Build -Send crash report when Kaspersky crashes I would be happy if someone can give me a solution to this. Discord staff run out of options to let me try so it seems like it might be a problem with Kaspersky. My Version is Microsoft Windows 11 x64 Build 22621 --- 21.3.10.391 (k) --- It's standart version of Kaspersky. Not a free one.

Hi Kaspersky Community, I’m new to Kaspersky Internet Security and want to set up Safe Browsing to protect my online activity (~5-10 websites daily). I’m struggling with the setup. Setup: Kaspersky Internet Security 21.3, Windows 10, Chrome browser. Steps Tried: Enabled Safe Browsing in KIS settings; some websites are blocked unexpectedly. Added a trusted site to exclusions; still getting “untrusted certificate” errors. Ran a quick scan; no threats found. Questions: What’s the best way to configure Safe Browsing for secure internet use? How do I fix “untrusted certificate” errors for specific websites? Any tips for optimizing Safe Browsing on Chrome? Thanks for your guidance!

Operating System: Windows 10 Pro (version 22H2) Kaspersky Application: Kaspersky Plus Issue: Application blocked or disrupted due to false positive detection Hello, I’m experiencing issues using a legitimate application called KeyPress OSD. It’s an open-source tool that displays on-screen keyboard and mouse input, which is particularly useful for recording tutorial videos where viewers need to see which shortcuts I’m using. Unfortunately, Kaspersky Plus flags or blocks it, likely because it's built with AutoHotkey (AHK) — a scripting language that’s often wrongly identified as malicious. The tool is completely safe and widely used in educational contexts. 🔗 AutoHotkey forum thread about false positives: https://www.autohotkey.com/boards/viewtopic.php?f=17&t=62266 Product Description: KeyPress OSD is an On-Screen Display for key and mouse inputs. It shows key presses in large text on-screen, ideal for accessibility, streaming, or tutorials. It uses AutoHotkey as its scripting engine, which sometimes triggers antivirus alerts. What I'm looking for: How can I configure Kaspersky Plus to allow this app to run normally? Is there a recommended way to exclude a trusted AutoHotkey-based app from scans or monitoring? Should I whitelist the .EXE file, the folder, or the AutoHotkey interpreter itself? If needed, I can attach screenshots showing the detection pop-up or logs. I’m happy to follow all safety best practices, but I also need to be able to use this tool for my work without constant interruptions. Thanks in advance for your support! Best regards, Rafael

did the steps but same problem and same massage: Prevented downloading of software that can be used by criminals "Some legitimate software can damage your computer if it is used by criminals. Hence, we prevent downloading of remote control programs, auto-dialers, adware, and some other legitimate software. You were protected from downloading this program by Kaspersky security. You can close this window with no risk. Hide details Detected at: 6/20/2025 8:35:32 PM Web address: https://eztvx.to/home Reason: contains adware, auto-dialers, legitimate software that can be used by criminals to damage your computer or personal data Application: not-a-virus:HEUR:AdWare.Script.Redirect.gen " adware clean. this is a new log: # ------------------------------- # Malwarebytes AdwCleaner 8.5.1.601 # ------------------------------- # Build: 03-26-2025 # Database: 2025-04-04.3 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 06-20-2025 # Duration: 00:00:11 # OS: Windows 11 (Build 22631.5472) # Scanned: 32087 # Detected: 35 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** No malicious files found. ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** No malicious registry entries found. ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** No malicious Chromium URLs found. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries found. ***** [ Firefox URLs ] ***** No malicious Firefox URLs found. ***** [ Hosts File Entries ] ***** No malicious hosts file entries found. ***** [ Preinstalled Software ] ***** Preinstalled.HPAudioSwitch Folder C:\Program Files (x86)\HP\HPAUDIOSWITCH Preinstalled.HPAudioSwitch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{BE7019B0-DF32-4A1C-B44F-4AC62685CD25} Preinstalled.HPAudioSwitch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\HPAudioSwitch Preinstalled.HPAudioSwitch Task C:\Windows\System32\Tasks\HPAUDIOSWITCH Preinstalled.HPCoolSense Folder C:\Program Files (x86)\HP\HP COOLSENSE Preinstalled.HPCoolSense Folder C:\Users\Pixel-PC\AppData\Local\HP\HP COOLSENSE Preinstalled.HPCoolSense Folder C:\Windows\System32\Tasks\HP\HP COOLSENSE Preinstalled.HPCoolSense Registry HKLM\Software\Classes\CLSID\{224695A4-BD5E-4C38-B354-A4C828E61BF7} Preinstalled.HPJumpStartApps Folder C:\Program Files (x86)\HP\HP JUMPSTART APPS Preinstalled.HPJumpStartApps Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\HP JumpStart Apps Preinstalled.HPJumpStartBridge Folder C:\Program Files (x86)\HP\HP JUMPSTART BRIDGE Preinstalled.HPJumpStartLaunch Folder C:\Program Files (x86)\HP\HP JUMPSTART LAUNCH Preinstalled.HPJumpStartLaunch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{0B3EB0F5-EE46-4F08-B2BA-057B6F86AB15} Preinstalled.HPJumpStartLaunch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\HPJumpStartLaunch Preinstalled.HPJumpStartLaunch Task C:\Windows\System32\Tasks\HPJUMPSTARTLAUNCH Preinstalled.HPRegistrationService Folder C:\Program Files (x86)\HP\HP REGISTRATION SERVICE Preinstalled.HPRegistrationService Folder C:\ProgramData\HP\HP REGISTRATION SERVICE Preinstalled.HPSupportAssistant Folder C:\HP\SUPPORT Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP CUSTOMER FEEDBACK Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP SUPPORT SOLUTIONS Preinstalled.HPSupportAssistant Folder C:\ProgramData\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Users\Pixel-PC\AppData\Local\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Users\Pixel-PC\AppData\Roaming\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Windows\System32\config\systemprofile\AppData\Local\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Registry HKLM\Software\Classes\CLSID\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Classes\CLSID\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{4AAC4B07-77EF-4BCF-88DC-D24E4DE683E8} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{63F82052-C045-4F97-A3CA-C41D2CCA1FFA} Preinstalled.HPSureConnect Folder C:\Program Files\HPCOMMRECOVERY Preinstalled.HPSureConnect Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{6468C4A5-E47E-405F-B675-A70A70983EA6} Preinstalled.HPTouchpointAnalyticsClient Folder C:\ProgramData\HP\HP TOUCHPOINT ANALYTICS CLIENT Preinstalled.HPTouchpointAnalyticsClient Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{E5FB98E0-0784-44F0-8CEC-95CD4690C43F} AdwCleaner[S00].txt - [6699 octets] - [20/06/2025 11:00:22] AdwCleaner[C00].txt - [2652 octets] - [20/06/2025 20:26:39] ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S01].txt ##########

# ------------------------------- # Malwarebytes AdwCleaner 8.5.1.601 # ------------------------------- # Build: 03-26-2025 # Database: 2025-04-04.3 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 06-20-2025 # Duration: 00:00:14 # OS: Windows 11 (Build 22631.5472) # Scanned: 32083 # Detected: 51 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** Adware.LoadMoney C:\ProgramData\Partner PUP.Optional.Legacy C:\Program Files (x86)\GreenTree Applications PUP.Optional.Legacy C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ytd video downloader PUP.Optional.Legacy C:\ProgramData\ytd video downloader Rogue.ForcedExtension C:\ProgramData\apn ***** [ Files ] ***** No malicious files found. ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** PUP.Adware.Heuristic HKCU\SOFTWARE\73112565121019169982456341533895351211514098520 PUP.Optional.Legacy HKCU\Software\APN PIP PUP.Optional.Legacy HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run|Web Companion PUP.Optional.Legacy HKCU\Software\Myfree Codec PUP.Optional.Legacy HKLM\Software\Wow6432Node\Myfree Codec PUP.Optional.Legacy HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{1a413f37-ed88-4fec-9666-5c48dc4b7bb7} PUP.Optional.SlimCleanerPlus HKCU\Software\Microsoft\Internet Explorer\DOMStorage\castplatform.com PUP.Optional.WebCompanion HKCU\Software\Lavasoft\Web Companion PUP.Optional.WebCompanion HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\webcompanion.com PUP.Optional.YTDToolbar HKCU\Software\{DAF8B7E5-449D-4180-8281-10E536E597F2} PUP.Optional.YTDToolbar HKLM\Software\Wow6432Node\{DAF8B7E5-449D-4180-8281-10E536E597F2} ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** No malicious Chromium URLs found. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries found. ***** [ Firefox URLs ] ***** No malicious Firefox URLs found. ***** [ Hosts File Entries ] ***** No malicious hosts file entries found. ***** [ Preinstalled Software ] ***** Preinstalled.HPAudioSwitch Folder C:\Program Files (x86)\HP\HPAUDIOSWITCH Preinstalled.HPAudioSwitch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{BE7019B0-DF32-4A1C-B44F-4AC62685CD25} Preinstalled.HPAudioSwitch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\HPAudioSwitch Preinstalled.HPAudioSwitch Task C:\Windows\System32\Tasks\HPAUDIOSWITCH Preinstalled.HPCoolSense Folder C:\Program Files (x86)\HP\HP COOLSENSE Preinstalled.HPCoolSense Folder C:\Users\Pixel-PC\AppData\Local\HP\HP COOLSENSE Preinstalled.HPCoolSense Folder C:\Windows\System32\Tasks\HP\HP COOLSENSE Preinstalled.HPCoolSense Registry HKLM\Software\Classes\CLSID\{224695A4-BD5E-4C38-B354-A4C828E61BF7} Preinstalled.HPJumpStartApps Folder C:\Program Files (x86)\HP\HP JUMPSTART APPS Preinstalled.HPJumpStartApps Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\HP JumpStart Apps Preinstalled.HPJumpStartBridge Folder C:\Program Files (x86)\HP\HP JUMPSTART BRIDGE Preinstalled.HPJumpStartLaunch Folder C:\Program Files (x86)\HP\HP JUMPSTART LAUNCH Preinstalled.HPJumpStartLaunch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{0B3EB0F5-EE46-4F08-B2BA-057B6F86AB15} Preinstalled.HPJumpStartLaunch Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\HPJumpStartLaunch Preinstalled.HPJumpStartLaunch Task C:\Windows\System32\Tasks\HPJUMPSTARTLAUNCH Preinstalled.HPRegistrationService Folder C:\Program Files (x86)\HP\HP REGISTRATION SERVICE Preinstalled.HPRegistrationService Folder C:\ProgramData\HP\HP REGISTRATION SERVICE Preinstalled.HPSupportAssistant Folder C:\HP\SUPPORT Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP CUSTOMER FEEDBACK Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Program Files (x86)\HEWLETT-PACKARD\HP SUPPORT SOLUTIONS Preinstalled.HPSupportAssistant Folder C:\ProgramData\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Users\Pixel-PC\AppData\Local\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Users\Pixel-PC\AppData\Roaming\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Folder C:\Windows\System32\config\systemprofile\AppData\Local\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK Preinstalled.HPSupportAssistant Registry HKLM\Software\Classes\CLSID\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Classes\CLSID\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{4AAC4B07-77EF-4BCF-88DC-D24E4DE683E8} Preinstalled.HPSupportAssistant Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{63F82052-C045-4F97-A3CA-C41D2CCA1FFA} Preinstalled.HPSureConnect Folder C:\Program Files\HPCOMMRECOVERY Preinstalled.HPSureConnect Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\{6468C4A5-E47E-405F-B675-A70A70983EA6} Preinstalled.HPTouchpointAnalyticsClient Folder C:\ProgramData\HP\HP TOUCHPOINT ANALYTICS CLIENT Preinstalled.HPTouchpointAnalyticsClient Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{E5FB98E0-0784-44F0-8CEC-95CD4690C43F} ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ##########

This article describes what is considered a Full Scan, which affects the KSC status "Virus Scan has not been performed for a long time". Scan task area settings There are two ways to set areas for a Scan task. Tasks started with any other settings (including Quick Scan and Critical Area Scan with default settings) will not be considered as a Full Scan. Primary Kernel Memory Running processes and Startup Objects Disk boot sectors Local disk (logical disk where OS is installed) Alternative Kernel Memory Running processes and Startup Objects Disk boot sectors %systemroot%\ %systemroot%\System\ %systemroot%\System32\ %systemroot%\System32\drivers\ %systemroot%\SysWOW64\ %systemroot%\SysWOW64\drivers\ Path is Case-Sensitive in order to support upcoming Windows features. Selecting "including subfolders" is not obligatory. Successful execution of background scan clears the status of managed host 'not scanned for a long time" in KSC console.

I purchased kaspersky total internet security few weeks ago. I did this because I was going to do a clean reinstall of windows ten pro on a laptop and want more security. I did the clean reinstall and installed kaspersky total and it was good. Now just recently, my keyboard when entering into the address bar of firefox, chrome and even edge does not work. I did install the kaspersky extension for weeks ago for each of these browsers. I mainly been using firefox because I read its the safest browser. The thing is for some reason, keys like pageup, pagedown, backspace, enter, Caps Lock, ` and several of the function keys seem to work on the keyboard. And by keyboard, im talking about the laptop keyboard and also an external keyboard connected via usb. I use this laptop while connected to an external monitor almost always. The weird thing however is… if I am on www.google.com and move my mouse to the search option on google… my keyboard does work. I could type any character. But when I move my mouse anywhere else, whether its the address bar or an application of a program I open, my keyboard does not work. If I do turn on the windows on screen keyboard, well that does work no matter where I type. Now when I turned on the kaspersky on screen keyboard, it seems to work everywhere… except the address bar of firefox/chrome/edge. Also as of now, I have bitlocker enabled and a windows ten password enabled. My concern is if I turn off my laptop or restart it, when it ask me for my bitlocker pin, isn’t that going to be a big issue if my keyboard does not work? Thus I can’t type my pin in? Could you even get the windows on screen keyboard open at the part where it ask your bitlocker pin? I assume not right? So to be on the safe side now, suspend bitlocker and no windows ten password because if I do that… then when I do a restart of my laptop, then it would go to the main screen? I did not even turn off my laptop since yesterday because of this. Also I am traveling abroad so this happening now is very frustrating as I do not have any computer. Can you tell me what is the best advice on this? Is this a kaspersky related issue? It makes no sense why so few keys work on the address bar and some function keys work but none of the letters/numbers work. Yet they work while entering in the google search menu? Is this related to the kaspersky enable keyboard or the kaspersky enabled web browser? Would turning those off make it work? How do you even turn it off? I checked online and the instructions have you going to settings and I don’t even see that when opening kaspersky total security.

Hi, out of nowhere Kaspersky started showing these Pop-ups at system startup (Windows 11), when I launch a Microsoft office program or from Adobe, I am not opening any website, just Outlook of Photoshop for example. I never seen those pop-ups from Kaspersky before, I havnet done any changes to the system or anything like that, I had Microsoft and Adobe products installed for years along with Kaspersky, so I wonder what is causing it, if its a Kaspersky update, or if I can turn it off or fix it somehow ?

Done that. No new apps installed. The only app updated a few days ago is Logi Options+ for my keyboard. Everything worked fine 5 days ago

Hi @Bav, It is desirable to have the very latest database updates all the time, but not absolutely necessary. Kaspersky has extensive capabilities to detect malware as soon as it is launched. This works for a certain time even without up-to-date databases. The latest signatures would be an advantage for a scan, but undetected malware is harmless as long as it is not launched. Then the program control and other detection techniques intervene again. If the scan you start thinks the databases are too old, it will offer to update them first. But they are never really out of date. As soon as your computer is online, your Kaspersky can receive urgent information via the KSN and is therefore informed about the very latest known malware. If you still prefer a quick way for updates, you can create a batch file on the desktop, for example. For the MR21 the command is "C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.21\avp.com" update Then it's just a double-click...

Quick assist en MS office wordt blijkbaar (volgens Microsoft support) geblokkeerd door Kaspersky. Hoe kan ik dit aanpassen?