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Bukkdog

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  1. I’m giving up, because I can see that I’m not going to get an answer. Fortunately, these informational messages only appear roughly once per week. As long as it’s only going to be that often, I can learn to live with them. FYI: The password message to which I refer is just the most recent example of the informational messages that Kaspersky Internet Security displays. None of my web browsers store passwords or log me in automatically. The messages come from Kaspersky Internet Security, not from a web browser. A country’s data privacy provisions have no bearing at all on whether or not Kaspersky Internet Security can display generic informational messages. Clearly, KIS ignores the user’s choice of whether or not to display informational messages.
  2. “A full screen image of the front screen of the KIS application” “A full screen image of the "Storing passwords in a web browser is risky" alert” I have dismissed the message. “Is Kaspersky Password manager installed?” No, it is not installed. “May we know the country you live in” The United States. Are you suggesting that Kaspersky is allowed to ignore the user’s setting depending on where they live?
  3. I recently (2/16/2021) installed Kaspersky Internet Security 21.2.16.590(b) on Windows 10 v.20H2 build 19042.804. In KIS > Settings > Interface I removed the checkmark from "Receive informational messages and advertisements from Kaspersky." KIS > Settings > Interface Nevertheless, I continue to receive informational messages. Just today I received a message stating "Storing passwords in a web browser is risky." How can I really stop receiving informational messages from KIS?
  4. Uninstalling both versions with kavremover was effortless, as was installing a fresh copy of KIS 21 and restoring my settings.
  5. Blame that on the developers. I never update KIS manually. I’ll get rid of 20 and see what happens. No big deal if I need to reinstall 21 from scratch - my settings are backed up.
  6. In Windows 10 I can see that two versions of KIS are installed on my PC: 20.0.14.1085 and 21.1.15.500, installed in August, 2020 and just recently. Should I uninstall the earlier version (20.0.14.1085)?
  7. After doing further research on this question, I have learned that there are many types of webcam implementation. Neither Kaspersky nor anyone else can anticipate them all. I previously accused Kaspersky by saying that if the developers really wanted to fix this, they would. I now apologize for those words. If anything, Kaspersky was trying to be helpful by offering webcam protection. Unfortunately, it’s a feature that neither Kaspersky nor anyone else can guarantee will work in every circumstance. The best way to prevent a webcam from recording unauthorized video is with a sliding webcam cover. I’m still researching a method for preventing a webcam from recording unauthorized sound.
  8. … and here’s what Kaspersky’s technical support had to say: “The message could not simply point out the incompatible hardware or software as there many possibilities. Computers are temperamental and unpredictable creatures by their very nature so issues may occur.” Lesson learned: If you’re hoping to solve a problem with Kaspersky software, don’t count on Kaspersky’s own script readers.
  9. SOLVED The "incompatible software" in my case was Windows Defender Application Guard (WDAG) which was installed on Windows 10 by the Fall Creators Update, abbreviated as v.1709. Although WDAG was developed for Enterprise and Education deployments, it was also installed on Windows 10 Professional because employees may be using their personal laptops as BYOD devices. When WDAG is installed, if an employee goes to an untrusted website with Microsoft Edge, the website opens in an isolated Hyper-V-enabled container, which is separate from the host operating system. As a type-1 ('bare metal') hypervisor, Hyper-V blocks access to virtualization hardware for all other hypervisors - including Kaspersky Internet Security features that rely on virtualization. Since I do not need Windows Defender Application Guard, removing it from Windows 10 also removed the message “Incompatible hardware or software detected” from KIS 2020. Why the message could not simply say: Incompatible hardware or software detected: Windows Defender Application Guard instead of forcing me to spend hours on research, is beyond my understanding.
  10. Here’s the latest reply that I received from Kaspersky Technical Support: “We've forwarded your inquiry to our experts in Moscow HQ, we will get back to you as soon as we hear from them.” Stay tuned folks, this can only get better!
  11. You don’t seem to get it. Why should I have to look in “multiple places?” KIS says I have incompatible software or hardware, so why can’t KIS tell me what it found? I’ve seen other threads here where poor OPs went in circles looking in ‘multiple places’ to try to figure out what could be incompatible. That’s stupid. If KIS knows something, tell me about it. Somewhere in the Kaspersky organization, there is a developer - or perhaps a team of developers - who wrote the software that detects the existence of incompatible hardware or software. So don’t tell me that nobody knows what the incompatible hardware or software is. Of course they know … so tell me! This matter is now in the hands of Kaspersky Technical Support.
  12. It is absurd that KIS 2020 will tell me “incompatible hardware or software detected” but won’t tell me what incompatible hardware or software was detected, forcing me instead to try to look for it on my own. There is no solution in the reports you referenced. What’s the big secret? I’ll ask Kaspersky Technical Support.
  13. I am unable to use hardware virtualization in KIS 2020 v.20.0.14.1085g because: “Incompatible hardware or software detected.” I would like to know what incompatible hardware or software was detected? ----- Please don’t reply by saying “Have you checked for this? Have you checked for that?” I should not have to spend time checking for this or that. KIS 2020 obviously knows what incompatible hardware or software was detected, because KIS detected it. So how do I find out what KIS 2020 detected - is it in some log?
  14. I chose the second workaround - using Rufus 3.5 - and I am pleased to report that it successfully created a bootable Kaspersky Rescue Disk. I tested the KRD and it appears to function well. However, I could not find a way to update the virus definitions. Thanks for your help.
  15. I carefully followed the directions for using Rufus to create a Kaspersky Rescue Drive on a USB flash drive. The result was an unbootable flash drive. Here is my configuration on Rufus: Attempting to boot from this flash drive resulted in the following: GRUB loading Welcome to GRUB error: symbol ‘grub_file_filters_all’ not found grub rescue> The only way to escape from this was CTRL+ALT+DEL After this, I decided to create a Kaspersky Rescue Drive using Win32 Disk Imager. Clicking on the link for Win32 Disk Imager (on the page with Kaspersky’s instructions) sent me to this web page - do you see a download for Win32 Disk Imager here? So here’s my question: Does anyone know a method that actually works to create a Kaspersky Rescue Drive? EDIT: I subsequently attempted to create a Kaspersky Rescue Drive on my own using Netbootin. The resulting recovery drive also failed to boot, with the message: “Invalid or corrupt kernel image” Thus, I conclude that the current ISO - KRD 18.0.11.0c built on 08/09/2019 18:25:54 - which I obtained from Kaspersky’s website: https://rescuedisk.s.kaspersky-labs.com/updatable/2018/krd.iso is invalid.
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