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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. equinoxe
    Started by equinoxe,

    Updated my KIS to version 11.89.4.8499 on my Android mobile phone (Android version 12) and when updating databases it says, after showing 25%, no internet connection. Phone is Samsung Galaxy A12. KIS is paid license, running until MAY 2023. Tried everything, nothing changes this situation. Any help someone ?

    Flood and Flood's wife
  2. JPEKaspersky
    Started by JPEKaspersky,

    I have a 240-day KIS license (purchased via the card at a store). I would like to know, due to the release of new products until when is KIS 21.3.10.391 supported? Thanks.

  3. RickXU

    Hello, so i recently bought a license of internet security from an online dealer, the key worked fine but when i checked the license details in my kaspersky website, its showing kaspersky internet security 2021, so is my current solution which i downloaded after entering the key in site is of 2021 edition? so am i using an old edition? is there 2022 edition? or key doesnt affect these stuff? any help would be much appreciated, thank you.

    Flood and Flood's wife
  4. vitgar83

    Hello. I'm sorry for bothering you. I have some problems with the latest version of KIS 21.3.10.391(j) in Windows 10. The following programs/app doesn't work: Microsoft Store App, Xbox App and the launchers of Epic Store, GOG Galaxy and Genshin Impact. They don't the login or connect with the server. The images or banners inside the app/launchers doesn't work. They go back to work if I disable KIS. Can you help me? - Vittorio.

  5. mox
    Started by mox,

    I have KIS 21.3.10.391(j) on Windows 7 64. Whenever my PC is left idle for 15 min and when screen saver is turned on, KIS is doing something CPU intensive in the background until I start working again on PC. I was wondering why is this happening and how to disable this?

  6. Masoudsoltani
    Started by Masoudsoltani,

    Hi, I encountered this error " You have exceeded the maximum number of activation allowed for the entered activation code." Because of reinstalling the application after upgrading the operating system on my computer, and also I changed the computer's windows several times. please help me to fix my problem quickly. Sincerely. Masoud Soltani

    Flood and Flood's wife
  7. trinaryouroboros

    ​ Hi, this issue is reoccurring using Firefox 96.02 youtube.com returns the following until I remove the Firefox application in Manage Applications within Kapersky Internet Security 21.3.10.391 (g) and restart Firefox Error code: SSL_ERROR_RX_MALFORMED_SERVER_HELLO The remove/readd Firefox to applications works for a day or so then the problem returns and I have to redo it again, probably every reboot ​

  8. Dylan
    Started by Dylan,

    Hello, Today i tried to connect my computer to an SQL server on xampp, as usual. But impossible to establish the connection. After a few searches, I found that Kaspersky is blocking the connection with a self defense option. I tried to remove that but I figured out that I can’t edit anything from the settings. Im in admin account on Windows, and Kaspersky was already installed on it when I got it from work. I don’t have the email account, neither as the password. How can I edit theese settings please ?

    • 2 replies
    • 3.6k views
  9. tolga
    Started by tolga,

    hello, there is an unknown device on my wifi, how can I block it, I would appreciate it if you explain in detail

  10. tesy
    Started by tesy,

    hello, i received a notification from kaspersky saying a network attack has been detected with status "locked" it shows two lines with two different IPs. what should I do? is "locked" status meaning everything is fine? i use Kaspersky free version. also, does it mean other computers on my network are vulnerable too? sincerely

  11. sangatlicin
    Started by sangatlicin,

    can I use Kaspersky Internet Security Key (windows) for Mac? I have 5 device KIS key (windows) can i use this key for Mac too?

    Flood and Flood's wife
  12. RachaelSeven
    Started by RachaelSeven,

    In my data drive, which is always included in my full scans, I have some symbolic directory links that link to a network drive. Kaspersky Internet Security is following those links and ends up scanning huge chunks of my network drive, which I don't want to do, at least not in this particular scan. Is there any way to set the scan options so that it does not follow the symbolic links and scan their destinations? System configuration is KIS 21.3.10.391, Windows 10 w/all updates, Dell Precision 7920 workstation. Thank you!

    Flood and Flood's wife
  13. Kasper222

    As long as I restart the PC this pops up and after a few cycles of disinfection it still remains. I havent installed any add ons recently but this was reported throughout my PCs and laptops. Can someone please let me know if this is a false alarm so I can add to exclusion list? Thanks

    Flood and Flood's wife
  14. Elevatorchannel2
    Started by Elevatorchannel2,

    Hello, I recently upgraded from Kaspersky free to Kaspersky Internet Security to find the dark mode not in the same place. I cannot seem to find it and cannot read light mode very well due to an eye condition. Surely there is one on there as it makes ZERO sense to have a free product include more accessibility features then a paid one. May as well ask this too, is there a way to change the text scale?

    Elevatorchannel2
  15. templar
    Started by templar,

    Greetings, Should I disable Windows Core Isolation Memory Integrity if I use Hardware Virtualization with Kaspersky Internet Security? Thanks.

  16. guestbook

    Window 7 X64 build 7600 Version 21.2.16.590© Whenever I went to bank web site, the virtual keyboard show up. I appreciate it and not much problem about it. However, whenever the virtual keyboard show up. My real keyboard are blocked from any character input. I could see ctrl, alt, backspace, tab are working through the virtual keyboard. But my real keyboard cannot use any keys, like 1-0 and a-z, even after closing every program. I had to restart in order to get back my keyboard. Any idea if I can turn on my keyboard after the incident??

    • 6 replies
    • 2.1k views
  17. Kasperov
    Started by Kasperov,

    Hi, After updating my Samsung mobile to latest Android update (seems to be 12), KIS no longer works & even when you try to run it by tapping its icon, its green screen shows for millisecond & then nothing happens. I uninstalled & reinstalled KIS, & problem is still there. I wiped partition cache (which is recommended after a big update for Samsung mobiles) to see if it solves the problem but no success. I see that some people have the same problem in the forum recently: Please let me know what you think about this or what would be the solution, Thanks

  18. ProtonPhoenix
    Started by ProtonPhoenix,

    Hi ~~~ I am C++ programmer Using postgresql as database server ... as an indie programmer my software use almost 23 mega of ram and that's ok for me but when i switched to kaspersky internet security a new problem show up ~~! my software in a second after connecting to the host of (postgresql) ram usage rise to almost 68.7 and sometimes to 87 mega ... those data from Task Manager .. and even in application watcher that happen only when i am using kaspersky i tried to uninstall it and problem fixed .. i don't know where the problem i am not an expert of windows api yet ! but i am sure kaspersky scan engine is using postgres and a…

  19. Nishan

    Kaspersky Internet Security not able to detect Trojan/Win32:HighScore.AI!2!81 . I was using Kaspersky Internet security trial version from 23/08/2022 , but its failed in detected " Trojan/Win32:HighScore.AI!2!81" . i already discuss over chat with executive but not get any solution. i think Kaspersky not able to secure my laptop from malicious software's. I download that malicious software for the the testing purpose but in testing " Kaspersky Internet security Failed " That malicious software detect by Zemana Antimalware. screenshot attached. Explain: After install that malicious software KIS not give any notification or not quarantine that exe file. but zemana …

  20. Rajendra

    I am unable to view videos from some sites like sony entertainments. It gives error message as per attached file. Is it connected with our Internet Security product ? How to resolve it ?

  21. LWright
    Started by LWright,

    I received an email from *****@*****.tld (see screenshot below; complete email address is blacked out for privacy). Can you please confirm if this is an official address? If not, is this a security issue I need to be concerned about, and are there actions I need to take?

  22. dongman

    Hi, i can't sign in my skype desktop until i exit kaspersky internet security I can sign in skype on web and and my phone I already add "Manage exclusions" to location on skype folder and still no luck When i try to add "Trusted applications" on skype.exe, kaspersky get crash for no reason For some reason, when i click "details and removes" on "skype-8.83.0.408.tmp" in Manage applications, i get "Application was moved or removed" Or maybe for some reasnon i can't find the real skype on Manage applications list

    iuaFSIUNfyaUYF731
  23. TechEx

    Hi, I'm facing this issue regarding the hardware virtualization. I've tried every available method on the web and this guide https://support.kaspersky.co.uk/common/safemoney/13713?cid=KIS_21.3 What I've tried, but didn't work. 1. Enabled virtualization in BIOS 2. Enabled Hyper-V in "Turn windows features on or off" 3. Disabling Device Guard in Windows Defender > Device security > Core isolation > Memory integrity switch to OFF None of these works. Please shed some light to sort out this.. My system info: Lenovo Ideapad 5-15ITL05 - 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz, 2803 Mhz, 4 Core(s), 8 Logical Processor(s) …

    iuaFSIUNfyaUYF731
  24. 9712980861
    Started by 9712980861,

    I have purchased the anti virus software online. During the Installation I am facing the Error 27300. Pls support installing Driver Klim6.sys_x64 Error code 2147024883

  25. D14BL0
    Started by D14BL0,

    Hi Does Kaspersky always run in the background? How can I make sure mine is always running? Thanks

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