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KIS virtual keyboard is blocking my real keyboard from any character input


guestbook

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Window 7 X64 build 7600

Version 21.2.16.590©

 

Whenever I went to bank web site, the virtual keyboard show up.

I appreciate it and not much problem about it.

 

However, whenever the virtual keyboard show up.

My real keyboard are blocked from any character input. I could see ctrl, alt, backspace, tab are working through the virtual keyboard.

But my real keyboard cannot use any keys, like 1-0 and a-z, even after closing every program. I had to restart in order to get back my keyboard.

 

Any idea if I can turn on my keyboard after the incident??

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Hello @guestbook

Welcome!

  • KIS is up to version  21.3.10.391, now patch(h), have you checked if the issue is happening with this version? 

Please let us know?

Thank you🙏, 

Flood🐳+🐋

Resources:

  1. How to remove a Kaspersky application
  2. Check whether any applications installed on your computer are incompatible with Kaspersky Internet Security?
  3. How to install Kaspersky Internet Security
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Hello @guestbook

Thank you for posting back & the information!

  1. Did you uninstall 21.2.16.590 first, if “no”, do so, & save License information only, do not check any other check box.  

Follow this guide:

Thank you🙏, 

Flood🐳+🐋

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  • 6 months later...
On 2/26/2022 at 1:59 PM, guestbook said:

Window 7 X64 build 7600

Version 21.2.16.590©

 

Whenever I went to bank web site, the virtual keyboard show up.

I appreciate it and not much problem about it.

 

However, whenever the virtual keyboard show up.

My real keyboard are blocked from any character input. I could see ctrl, alt, backspace, tab are working through the virtual keyboard.

But my real keyboard cannot use any keys, like 1-0 and a-z, even after closing every program. I had to restart in order to get back my keyboard.

 

Any idea if I can turn on my keyboard after the incident??

You can try uncheck Enable Secure Keyboard Input check box in Kaspersky settings

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