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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Andy Z

    Good morning for a few days by clicking on "Allow" to report access to a site with an expired certificate (in reality it is the company domain and I am accessing it from the internal network) the PC freezes and is reset. if you select "Disconnect" the activities continue normally. W11 professional KIS vers. 21.3.10.391

  2. DIVERSE

    Hello, all. For reasons that might be obvious to those following the news, I am considering moving off Kaspersky’s products — at least in the interim. Some competitors offer trial downloads (e.g. for one month), and indeed even Windows comes with some AV features. But I am aware that it is generally strongly recommended not to allow two AV applications to run simultaneously, and this advice is sometimes simplified to recommend that two AV products should not even be installed at the same time. I am currently running KIS 21.3 on Windows 8.1 x64. The current licence expires around the end of 2022. So my question is this: what should I do with KIS while the alterna…

  3. kimait
    Started by kimait,

    I want to change the country

    Flood and Flood's wife
  4. MohamedAbbas
    Started by MohamedAbbas,

    hi my domain [Removed] Dangerous website (according to Kaspersky Security Network) i fixed all errors and removes malware please rescan the domain [Removed]

  5. Ghassan
    Started by Ghassan,

    Just as the title says, and in order to login normally, I have to pause protection. This only happens on the laptop I'm using at work, but it doesn't happen on the PC I use at home. I tried adding the app to the exclusion list through "Manage exclusions", but to no avail. I tried adding it to the trusted list through "Specify trusted applications", it doesn't do anything when I click ok the first time after adding the app, but when I click it again, KIS crashes and restarts . The error message is attached for more info.

    Flood and Flood's wife
  6. Ari94

    As my Kaspersky internet security's subscription was about to be expired I had purchased the key and added to my account but on computer I get, with in one week license will expire after 5 days license will expire. Is there anything I should do or my subscription will start automatically when present license is expired? Please someone guide me. Thank you

  7. Snowwolfboi

    Hello Kaspersky community. since yeasterday my kaspersky product kaspersky internet security got extreamly slow removing malware 1 malware took 5-10 minutes to be removed by kaspersky rtp sometimes does not remove them and when scan will remove virusses it take 10-15 minutes pr malware to be removed

  8. Воад
    Started by Воад,

    I have installed Windows 11 on a new disk and then installed Kaspersky Internet Security for the first time on this disk. But after the installation, the program says that the trial license has expired. Since I have installed the trial version for the first time after installing Windows, does anyone know why the program says that the license has expired and how to solve this issue?

  9. Moacir

    OK, I purchased the license, and now, WHERE I DOWNLOAD the program ? I cant find the link, All google search, go to page of promotions...

    Flood and Flood's wife
  10. John7788

    When I am browsing through the websites, sometimes I happen to visit a website that kaspersky will block the malicious downloads for me. That is one of the many reasons why I love Kaspersky Internet Security and I have used this software for many years, all but except one major problem. Let's say that now I want to know how to setup my Kaspersky Internet Security, "how to" block a website permanently, which gave me the malicious downloads. Can you please try and do it for me instead, google it in the website and type: "How to block a website on Kaspersky Internet Security", can you find anything that could help someone to understand, or successfully find it? No, you…

  11. almosvoid
    Started by almosvoid,

    For a few hours for a few days ending at this internet page or that at Kaspersky.com it really is impossible to find one's payment details. Any questions get the brainless algorithmic run around but never an answer of one's real payment details. At all other internet sites one does. Here they don't exist except perhaps at Riverland where I am told I don't exist as my details are not recognised yet the money magically does arrive and they happy near delirious brainless algorithms message tells me how they are so glad etc. As my details have changed they will get a shock: no credit! Don't blame me. You won't reply - and you may even loose me for the ineptitude in not respon…

    Flood and Flood's wife
  12. Weston
    Started by Weston,

    When I try to call up my BT email site Kaspersky displays a warning notice that the site is unsafe because BT have failed to update a certificate. I take the option of proceeding anyway. How do get rid of this warning coming up every time I go to BT email while ensuring that proceeding is safe?

  13. Sortie
    Started by Sortie,

    So here’s a weird issue im having. Today I got on my computer and steam store in the steam client (desktop mode) wont load without a error connection message. In fact I cannot connect to my friends list without an error. Here’s the odd part. On my browser (Firefox) I can succesfully connect to the store page. Furthermore on the steam client if I go on to Big Picture Mode, I can browse the steam store and my friends list without a problem. At first I thought it was a steam issue and tried reinstalling it. same problem. Upon realising it could be Kaspersky, I tried pausing kaspersky or closing it and it works! Steam store loads and I can see my friends list online witho…

  14. IgsFi
    Started by IgsFi,

    Good evening. For quite a while I've been having a problem with my Surfshark VPN. Surfshark VPN while being connected still leaked the real IP. This could happen any time. Surfshark support requested the diagnostic from my phone and discovered that the issue was caused by Kaspersky antivirus. I decided to turn off the antivirus and then the VPN started working without any problem since then. Surfshark support adviced to add their VPN app to the Kaspersky app exception. However, unfortunately, Kaspersky doesn't have this option in the mobile app. Could add this feature, please. Thanks.

    Flood and Flood's wife
  15. rounakr94
    Started by rounakr94,

    Hi, I was browsing through the reportds in KIS APP and it is showing in System Audit in Red alert for Task Cannot be Performed in Web Anti Virus and Network Attack blocker for 13:04 PM Today. Do I need to reinstall anything? I performed a KIS Rescue Disk scan and PC came clean WEB ANTI VIRUS LOG NETWORK ATTACK BLOCKER LOG

  16. always_working
    Started by always_working,

    Does safe messaging also protect against malware deployed without ever opening the text or does it scan the links only? I’ve read that some texts can be malicious through the multimedia messaging service without clicking on a link but just by opening it...and that it might even be possible to get infected without even opening the text (just by receiving it in the first place). Any insight appreciated!

    Flood and Flood's wife
  17. Fox and Hedgehog
    Started by Fox and Hedgehog,

    I just went to my office where I have a password-secured internet connection. On my desktop Kaspersky is saying the connection is secured, but on my phone it's giving me the warning that the (same) connection is unsecured. Both phone and desktop connect automatically. I have never gotten the unsecured message before. TIA for any help.

    Fox and Hedgehog
  18. Sasha666

    Hi, I am a Mac user, Mac OS : 12.3.1 (21E258) NordVPN Version 7.6.0 (190) Kaspersky internet security 21.1.0.150d.e and also subscribed Kaspersky internet security and nordvpn on my Mac and window. I can connect Internet without any problem with my window, while when I use my Mac , I cant browse any website even I reset my VPN profile. I guess maybe it is because of issues with Mac or firewall or Kaspersky internet security? thanks Sasha

  19. DarkMatter
    Started by DarkMatter,

    Greetings to everyone! I forgot my KLADmin Password... i can't do anything... even uninstall and re-install the Antivirus so please give a hand. Thank you!

    Flood and Flood's wife
  20. Hades Fenix
    Started by Hades Fenix,

    Chciałbym się pożegnać z przedstawicielami Kaspersky Lab Polska przykro mi, że niektórzy używają was do walki politycznej i niektórym jest ciężko korzystać z produktu, który jest dla nich nie zrozumiały, bo nieznaną języka obcego tylko polski, a waluta jest obca dla nich! Dla tego chciałem się pożegnać, bo jestem z wami ostatnie 63 dni, a potem przechodzę do konkurencji! Żegnam was i powodzenie w przyszłości! Może kiedyś zaś was zainstaluje!

    Hades Fenix
  21. Kalw
    Started by Kalw,

    Hi My domain trk.iffyfusion.com has been flagged by this company as malware can you please explain why it has been flagged?

  22. AdamZG
    Started by AdamZG,

    I recently started having failures on Calibre Metadata download for books. This applied to metadata downloads from Amazon, Google and Good reads. The remote host would reject the attempt to download the metadata and terminate the connection. After a period of evaluation of potential probable causes I tried using earlier versions of Calibre. It would work the first time an earlier release was used but subsequent attempts at metadata download would fail with the same results. All symptoms pointed to Kaspersky. With an previously unused version of Calibre it would work if Kapersky was disabled. Enabling Kaspersky would cause the metadata download to fail. This app…

    Wesly.Zhang
  23. Nimrud
    Started by Nimrud,

    I am running two desktop pc's. Both with Windows 10 21H2, OS Build 19044.1706, both with KIS 21.3.10.391i. One machine runs with almost no Kaspersky popups at all. The other seems to have almost continual popups when simple programs or installations are run. What is the best way to find out what the difference is? I suspect something in the Trusted/Restricted/Untrusted Applications are, but nothing looks amiss. Suggestions gratefully received.

  24. hasanebr
    Started by hasanebr,

    dear all / hello my phone is Samsung s20 ultra , after upgrade android to 12, kaspersky mobile find a problem, kaspersky is disable on my phone i can remove app but i can not install again so please tell me about this problem thank you

  25. JPEKaspersky
    Started by JPEKaspersky,

    I hereby complain that in the last three days, after a period of regular signature updates, it seems that the cyber world for Kaspersky is no longer having threats, only updating the database once a day. Good thing my subscription ends soon enough to switch to an anti-virus with more regular updates.

    JPEKaspersky

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