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KIS version 11.89.4.8499 and no internet connection for updates


equinoxe
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Updated my KIS to version 11.89.4.8499 on my Android mobile phone (Android version 12) and when updating databases it says, after showing 25%, no internet connection.
Phone is Samsung Galaxy A12. KIS is paid license, running until MAY 2023.
Tried everything, nothing changes this situation.
Any help someone ?
 

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10 minutes ago, equinoxe said:

Updated my KIS to version 11.89.4.8499 on my Android mobile phone (Android version 12) and when updating databases it says, after showing 25%, no internet connection.
Phone is Samsung Galaxy A12. KIS is paid license, running until MAY 2023.
Tried everything, nothing changes this situation.
Any help someone?
 

Hello @equinoxe

Welcome!

  1. Uninstall Kaspersky Standard.
  2. Remove the Google account from the device. 
  3. Power OFF the Android, wait for at least 2 minutes, power ON, login.
  4. Add the Google account to the device. 
  5. Install Kaspersky Standard.
  6. Recheck "can't update databases" issue? IF the issue persists, log a request with Kaspersky Support, either via Chat or Email, fill in Application malfunction, Other template; Support may request Logs, Traces & other data, they will guide you. 

Please share the outcome with the Community, when it's available. 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
corrected text || 😎stalker alert
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25 minutes ago, equinoxe said:

Followed the steps you proposed hereabove and seems to work. Will be back when updates are done and when message comes back. Thank you for now and till soon. Big thumb up! 👍

Hello @equinoxe

You're most welcome!

Thank you for the update, good work👏; let's hope the message does not return?

Thank you🙏
Flood🐳+🐋

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