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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. bkjernisted
    Started by bkjernisted,

    My windows 10 computer told me I had errors on my harddrive. I fixed the errors but now kaspersky internet security will not open and I cannot update it.

  2. I_LOVE_KIS

    I wanna KIS add this feature like macOS's. (On macOS 10.15+, software such as Teamviewer that wants to use these features is licensed by the system.)

  3. jameswesthead
    Started by jameswesthead,

    Windows 11 Version 22H2 (OS Build 22621.963) Kaspersky Internet Security 21.3.10.391(j) I've been cleaning up my PC and found some log files/folders, all of which seem to relate to Kaspersky and the Edge browser. I'm unable to delete them, and despite trying to take ownership and grant myself access rights, I cannot get anywhere. Trying to take ownership fails. The items are in: C:\Program Data\Kaspersky Lab\SafeBrowser\Common\S-1-5-21-1379599756-1977096553-751066661-1001\EdgeChromium\Default\many different sub-folders. (See attached screen shot) I would just like to be able to delete the things. Can anyone help?

  4. Lester

    Basically, I set the full scan setting to extreme, ran the scan, and right has the bar on my task bar showed it was about to finish my computer shutdown out of no where. I also have it set to "keep computer turned on" so is it normal that it shut down? Edit: Just checked event viewer and it shows the following at the same time my computer shutdown: DHCPv4 client service is stopped. ShutDown Flag value is 1

  5. INDAR ELECTRICALS
    Started by INDAR ELECTRICALS,

    Sir, my harddisk windows 10 os corrupted, i have to windows 10 os, after activating problem. thank you

  6. 59sdesign
    Started by 59sdesign,

    Hi, this is the error I got when paying with MOMO in Vietnam area

    rachelgomez_123
  7. JesusJ
    Started by JesusJ,

    Operative System: Windows 10. Version 21H2 (OS build 19044.2251) Name and version number of the Kaspersky application: Kaspersky Internet Security. Version 21.3.10.391 (j) For a time I have been having problems connecting to my WiFI from my personal laptop. It loses the connection and just doesn't connect to WiFI, or, if it does, it says "Connected, No Internet". If I move it closer to the router, it usually gets the connection. I only have this problem with my personal laptop, not with my work one or my phone. This is what makes me think it's a problem in the computer and not the router. Sometimes don't even show any network, that is, neither my WiFi nor other …

    rachelgomez_123
  8. NetSenseComp
    Started by NetSenseComp,

    Hi I'm installing Kaspersky Internet Security for MacOS on a new Macbook (running 12.5) and getting very poor download speeds - so low that on each of 4 attempts, it has timed out during the download phase each time. Is there a workaround? I've tried to find an offline installer without success. Thanks, Edwin

    rachelgomez_123
  9. kmwhent
    Started by kmwhent,

    Since about 2 weeks KIS cannot be opened. It says "Starting" and stuck. I have A Samsung S20 Ultra with the latest Ansroid 13.x It worked properly until 2 weeks ago. Another user posted the same under "Kaspersky Android app stuck starting" Unfortunately with no answers. I read the forum saying uninstall, but to do this i need to remove the device admin permission and this is locked by KIS. I cannot uninstall because I cannot open. Any Ideas? Thank you!

    Flood and Flood's wife
  10. glgec
    Started by glgec,

    Hello, I had a license for 4 computers bought towards the end of last year, recently I am going to renew it and pay for the same one again. Today I received an email that they took money from my account to extend it! There is no auto extension option anywhere. How do I get my money back? Their support is a disaster.

    Flood and Flood's wife
  11. m7sanchez

    I've got exactly the same problem.

  12. Moacir
    Started by Moacir,

    After I installed the antivirus it just FULLY DISABLE my keyboard and any keyboard even USB. I can't use the keyboard other than the virtual one... I need to re-enable this URGENT, I need my keyboard working on my notebook, I need this working Don't show me links, because all the links I found are either with an old version of the antivirus, or are on any other subject once again, after installing the antivirus, my keyboard on my notebook WAS TOTALLY DISABLE, IT IS DEAD, AS IF IT WAS TURNED OFF, NOT EVEN CAPSLOOK WORKS, and before you ask, it worked PERFECTLY BEFORE INSTALLING THIS ANTIVIRUS I PAID AND NOW I AM NO KEYBOARD.

    Flood and Flood's wife
  13. Dick_F
    Started by Dick_F,

    I am investigating why I am suddenly not able to put my PC (running Windows 10) into sleep mode. The sleep and power options seem OK. An Internet search suggested checking for problems via the Device Manager menu and look for devices showing a yellow 'alert triangle' The only one I can see is against "Kaspersky Security Data Escort Adaptor #2". Could this be the culprit? If so, how might I solve it?

  14. Speedy66
    Started by Speedy66,

    How can I transfer the Websides in "Save Payment" from one Laptop to another?

    Flood and Flood's wife
  15. adhossain
    Started by adhossain,

    I have many expired license key in the "My Kaspersky" portal which I want to remove just to clean-up the look. I do not find any option to that except hiding them. How do I completely remove them?

  16. EZZELDIN AM SAKR
    Started by EZZELDIN AM SAKR,

    Please I have a problem at renewal of subscription I have Kaspersky internet security that will expire after about 3 weeks I tried to renew and found an offer for Kaspersky standard, I payed and I received confirmation email but no activation code. It sent me to "My Kaspersky" page that says: Subscription: Not supported in your region Expiration date: Dec 16, 2023 I live in Alexandria, Egypt Thanks

    Flood and Flood's wife
  17. Anupam
    Started by Anupam,

    Hi, Our domain has been falsely flagged as a phishing site. While the same website works file with another domain we have with no security alerts, our new domain is getting flagged for no reason at all! I'd like to request a re-evaluation to clear my new domain from these security alerts! Thanks in advance,

    Flood and Flood's wife
  18. CronoK
    Started by CronoK,

    Hello, wanted to uninstall Kaspersky Internet Security yesterday because it was no longer working as it should (description follows). During the uninstallation routine (started via "Settings -> Apps -> Uninstall"), a virus message from Kaspersky came up in the last phase before deleting the program shortcuts. Exactly when Windows registered that the current virus protection (Kaspersky) was switched off and none is currently active. The Windows Virus and Threat Protection then usually only starts after a restart of windows. I think this is normal behavior. PDM:Trojan.Win32.Generic was found in the msmpeng.exe file (Picture 1-3). Path: C:\Program…

  19. wawrite

    Kaspersky appears to be unable to solve this problem. Requests more info, promises to call back in 24 hours and does not. It's about time K offered an alternative program immune to this problem. My subscription goes for another 11 months, but no refunds are allowed. A shame that a once good program has to be trashed. And a reputation thrown down the toilet. Case #14782554

  20. LethalAspect

    Hello, While trying to block multiple addresses, I noticed that kaspersky says the format is incorrect even though I double checked it [first image]. After a while, I realized that when I remove/change the test.ex website, it suddenly works [second image]. If its not just me, is it possible for kaspersky to support a lot more than just com and gg? Kind regards, Lethal

  21. CR SOFT

    Hello, Why is my site labeled as Dangerous in Kaspersky Security Network (KSN) It shows: Dangerous website (according to Kaspersky Security Network) - Phishing website

  22. Lester

    I got a notification which read similarly to the title. Here is the info after I click on it: Event: Login to your My Kaspersky account has been detected Component: Protection Login time: 12/8/2022 4:16:28 AM Browser: Google Chrome Device type: Desktop Operating system: Windows I checked devices and it's just my computer. Am I safe? It was about 10 minutes ago even though I got a notification just now. Edit: I checked my browsing history just now. At basically the same minute, I also logged in to My Kaspersky so it may just be that. I did get a little spooked with the late popup though. How do I check what devices are logged into My Kaspersky?

  23. Sharif Hossain Syeed
    Started by Sharif Hossain Syeed,

    Hi, I can't access the URL https : // hati l .com / blog/ Kaspersky is showing a message "Reason: object is infected HEUR:Trojan.Script.Generic". I asked our developer to check the site, but he didn't find any malicious files. Can someone assist us to find the malicious code or files or at least give me some hint how to detect them?

  24. arijana
    Started by arijana,

    Hello, and thank you for accepting me! I'm also new around these parts; nice to meet you! My current anxiety is that I have to wait for the renewal of my Kaspersky internet security membership, which will run out of time in exactly one month. I've just finished updating my Kaspersky profile and included my new license. I am curious whether the new license will be automatically added to my copy of Kaspersky and extend my journey?

    Flood and Flood's wife
  25. Dhr219
    Started by Dhr219,

    I have set the action to perform action automatically in file antivirus and other components and in the operating mode also. But when KSN detects a threat , there is a popup asking the user to decide between disinfection and advanced disinfection. I wanted to suggest adding the automatic option for this security feature also. I am using KIS 21.3.10.39 in windows 10 pro.

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