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Здравствуйте! Приложение Kaspersky Secure Connection начало отключать Wi-Fi при подключении к серверу. В начале данная проблема наблюдалась только на ноутбуке, однако уже и на смартфон распространилась. Удаление на ноутбуке через Reg Organizer и установка программы заново проблему не решила. Ноутбук ASUS ROG Strix G513IC_G513IC Процессор AMD Ryzen 7 4800H with Radeon Graphics (2.90 GHz) Оперативная память 8,00 ГБ (доступно: 7,42 ГБ) Тип системы 64-разрядная операционная система, процессор x64 Выпуск Windows 11 Домашняя Версия 24H2 Сборка ОС 26100.6899 Смартфон Redmi Note 9S Версия Android 12 SKQ1.211019.001

Hello, I’m experiencing a recurring issue when logging into Windows. In the Event Viewer, I consistently get the following error: Event ID 1552, “User hive is loaded by another process (Registry Lock) Process name: C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.22\avp.exe, PID: 7496, PID ProfSvc: 2416 I sometimes can’t log into my main user profile, or Windows reports problems with the user registry and class registry. Could someone please explain what this error means and how to fix it? Is it a known issue related to Kaspersky processes (avp.exe) holding the user registry hive open during logon/logoff? System details: Windows 11 Pro Kaspersky version: 21.22.7 Event ID: 1552 (User Profile Service) Any guidance or troubleshooting steps would be greatly appreciated.

несколько раз пытался написать в техподдержку, кнопка отправить не активна, на какой "тапочек" жаловаться.решил написать здесь

Hello everyone. For a few days now I've been experiencing a really annoying problem... but one that I haven't been able to resolve in any way. I have a Dell notebook which until a few days ago was equipped with Windows 10 pro... and my Kaspersky Standard 2025 antivirus. Given the imminent end of Microsoft's support for Windows 10, I proceeded to update the notebook to Windows 11 Pro... a procedure which was perfectly successful. The PC works perfectly with any program... except with the Kaspersky antivirus. To be more precise, the antivirus works well and does its job... but when I start a full scan... it blocks my PC... so much so that all that remains is to reboot. Browsing a bit on the internet I found a user who attributed a problem similar to mine when the full scan was performed with the Iswift and Ichecker scanning technologies active (accessible in the advanced settings). Obviously I tried to disable them both and also one at a time... but there's nothing I can do. Karpersky starts scanning but doesn't even reach 1% before the notebook crashes (see attached image). I also tried to overinstall the most recent standard Kaspersky antivirus on my version... i.e. 21.23.6.614 but the problem continues. I ran various tests...including the scannow...without getting anywhere.. This is why I thought I'd report my problem here, hoping that some of you (who may have had the same problem) can help me in some way. I thank in advance anyone who wants to intervene. A good evening. Alex

Un saluto a tutti. Da alcuni giorni sto riscontrando un problema davvero seccante..ma che non sono riuscito a risolvere in alcun modo. Ho un notebook della Dell che sino a qualche giorno fà era equipaggiato con Windows 10 pro...ed il mio antivirus Kaspersky Standard 2025. Visto l'imminente scadere del supporto da parte di Microsoft di Windows 10 ho provveduto ad aggiornare il notebook a Windows 11 Pro..procedura che è andata perfettamente a buon fine. Il pc funziona perfettamente con qualsiasi programma...tranne che con l'antivirus Kaspersky. Per meglio dire l'antivirus funziona bene e fà il suo dovere...ma quando avvio una scansione completa..questa mi blocca il pc..tanto che non rimane altro che eseguire il riavvio. Navigando un pò su internet ho trovato un utente che attribuiva un problema simile al mio quando la scansione completa veniva eseguita con attive la tecnologie di scansione Iswift ed Ichecker (raggiungibili nelle impostazioni avanzate). Ovviamente ho provato a disabilitarle entrambi ed anche una alla volta..ma non c'è nulla fare. Karpersky inizia ad eseguire la scansione ma non raggiunge neanche l'1% che il notebook si blocca (vedi immagine allegata). Ho provato anche a sovraintallare sulla mia versione quella dell'antivirus Kaspersky standad più recente...ovvero la 21.23.6.614 ma il problema continua. Ho eseguito vari test....compreso lo scannow ...senza però arrivare da nessuna parte.. Per questo ho pensato di riportare qui il mio problema sperando che qualcuno di voi (che magari ha avuto lo stesso inconveniente) possa in qualche modo aiutarmi. Ringrazio anticipatamente chi vorrà intervenire. Una buona serata. Alessandro

kaspersky plus aldım sadece bilgisayarımdan giriş yaptım telefon ya da farklı cihazdan giriş yapmadım ama vpn açılmıyor etkinleşirme sürüyor ekranı geçmiyor birkaç defa sildim yükledim yeniledim yine aynı bu konu hakkında nerden yardım alıcam

Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz (2.30 GHz) Installed RAM 16.0 GB (15.8 GB usable) Edition Windows 11 Home Single Language Version 24H2 Installed on ‎10-‎09-‎2025 OS build 26100.6725 Experience Windows Feature Experience Pack 1000.26100.253.0 NVIDIA System Information report created on: 10/22/2025 15:47:13 System name: [Display] Operating System: Windows 10 Home Single Language, 64-bit DirectX version: 12.0 GPU processor: NVIDIA GeForce MX250 Driver version: 511.69 Driver Type: DCH Direct3D feature level: 12_1 CUDA Cores: 384 Core clock: 936 MHz Memory data rate: 6.01 Gbps Memory interface: 64-bit Memory bandwidth: 48.06 GB/s Total available graphics memory: 10139 MB Dedicated video memory: 2048 MB GDDR5 System video memory: 0 MB Shared system memory: 8091 MB Video BIOS version: 86.08.38.00.9F IRQ: Not used Bus: PCI Express x4 Gen3 Device Id: 10DE 1D52 1A0F1043 Part Number: 2902 0000 [Components] nvui.dll 8.17.15.1169 NVIDIA User Experience Driver Component nvxdplcy.dll 8.17.15.1169 NVIDIA User Experience Driver Component nvxdbat.dll 8.17.15.1169 NVIDIA User Experience Driver Component nvxdapix.dll 8.17.15.1169 NVIDIA User Experience Driver Component NVCPL.DLL 8.17.15.1169 NVIDIA User Experience Driver Component nvCplUIR.dll 8.1.940.0 NVIDIA Control Panel nvCplUI.exe 8.1.940.0 NVIDIA Control Panel nvWSSR.dll 30.0.15.1169 NVIDIA Workstation Server nvWSS.dll 30.0.15.1169 NVIDIA Workstation Server nvViTvSR.dll 30.0.15.1169 NVIDIA Video Server nvViTvS.dll 30.0.15.1169 NVIDIA Video Server nvLicensingS.dll 6.14.15.1169 NVIDIA Licensing Server nvDevToolSR.dll 30.0.15.1169 NVIDIA Licensing Server nvDevToolS.dll 30.0.15.1169 NVIDIA 3D Settings Server nvDispSR.dll 30.0.15.1169 NVIDIA Display Server nvDispS.dll 30.0.15.1169 NVIDIA Display Server PhysX 09.21.0713 NVIDIA PhysX NVCUDA64.DLL 30.0.15.1169 NVIDIA CUDA 11.6.106 driver nvGameSR.dll 30.0.15.1169 NVIDIA 3D Settings Server nvGameS.dll 30.0.15.1169 NVIDIA 3D Settings Server Version of your operating system is attached as specified Kaspersky Free version with all required indepth details attached as a zip file for refernce using the utility GetSystemInfo.exe from kaspersky support providing all the needed information for debugging. Please find the link to one drive (link removed due to privacy matters) Dear kaspersky team, i had been facing consant device crash on my windows 11 laptop since the past 1.5 months and after weeks of trying to find the root cause i came to know it was due to internal clash between the graphics drivers and the kaspersky related drivers , removing the drivers of the graphics card only did solve the issue temproarily but was still persistent and frequent but the root cause which was fixed was to to uninstall kaspersky using kavremvr.exe which removed kaspersky entirely and has fixed this issue permanently . The kaspersky support asked me to use GetSystemInfo.exe for debug logs for which i had to again re-install the software and as usual it started creating the crashing issue all over again, the support team denied help due to me being user with the Kaspersky Free product. The blue screen of death has the following error codes causing the device to crash very frequently --->KERNEL_MODE_HEAP_CORRUPTION BAD_POOL_CALLER (0xC2) I have discussed with microsoft support to debug my MiniDump Files and it also pointed out a clash between kaspersky service and the graphics driver , you can find the discussion forum attached here --->https://learn.microsoft.com/en-us/answers/questions/5578020/facing-kernel-mode-heap-corruption-bad-pool-caller?page=1#answer-12282839 I request kaspersky to go through this serious bug which affects both paid( i also have paid version on my family devices) and non paid users(which is me) and fix this serious flaw affecting many systems and to improve its customer experience. Thank you, Regards Milan L S

操作系统版本： 版本 Windows 11 专业版 版本号 25H2 安装日期 ‎2025/‎10/‎17 操作系统版本 26200.6584 体验 Windows 功能体验包 1000.26100.234.0 卡巴斯基版本： 问题描述： 现在安全中心一直提示防火墙有问题，有什么办法解决这个问题吗，卡巴斯基免费版不是没有防火墙吗，如何操作才能在安全中心把卡巴斯基的这个防火墙提示去掉，另一台电脑同样版本的系统，也是安装的免费版，没有这问题

Hello, I’ve been facing a persistent issue with Kaspersky VPN Secure Connection on Windows 11. Whenever I enable Split Tunneling (for example, activating VPN only for Discord), some online games such as Battlefield and other titles freeze or get stuck at the loading screen after clicking “Ready”. Here are the details: Windows version: Windows 11 (latest updates installed) VPN: Kaspersky VPN Secure Connection (latest version) ISP: Turkcell / Superonline (Turkey) I tested the same configuration with another VPN that supports Split Tunneling — and everything worked perfectly fine. This problem seems to appear only when Kaspersky VPN is running. I have already: Tried disabling all Kaspersky protection features temporarily. Reinstalled the VPN. Reset network settings and cleared DNS. Tried different servers and protocols. This same problem happened to me a few months ago and it resolved itself automatically after an update, but now it’s back again. I am quite experienced with networking and system configuration, and I’ve verified that the issue is not related to Windows Firewall, routing, or game servers. It’s definitely connected to the Kaspersky VPN Split Tunneling behavior. Please investigate this issue or let me know if any logs or diagnostic traces would help.

Здравствуйте. Собирался скачать определённый софт. Проверил через Virus Total файл exe и торрент файл высветил что нет угрозы, но именно .exe файл смутил только касперского. Ссылка на результаты Virus Total Но вот песочницы ничего не обнаружили и это тоже смотрел на вирус тотал (см скриншот) Сам касперский я раньше использовал, а сейчас использую через сервисы такие как Virus Total и Progress Explorer (официальная утилита от Microsoft) и поэтому я не смогу прикрепить следующие данные, так как это уже вопрос к сервису Virus Total. То что нужно указать перед публикацией темы: Операционную систему и ее версию - (см скриншоты) Название и номер версии программы "Лаборатории Касперского" - невозможно, так как я без понятия какую версию использует касперского Virus Total Подробно изложите суть вашей проблемы или вопроса - изложил выше При необходимости приложите скриншот проблемы - все скриншоты возможные прикрепил

Kaspersky Internet Security uygulamasında görseldeki bağlantı noktalarını devre dışı bırakmadan Epic games uygulamasına bağlanamıyorum. Devre dışı bırakınca sorun çözülüyor. Ne yapmalıyım veya bu bir hatadan mı kaynaklanıyor bilmiyorum. Şu ana kadar Epic Games'i istisnalara eklemeyi denedim ama çözüm olmadı.

Доброго времени суток. Уже долго меня эта проблема донимает и вот решился ее исправить, но все ответы которые были даны несколько лет назад не помогли с решением. У меня kaspersky premium + расширение kaspersky protection. В одном из решении было, установить расширение kaspersky protection - не помогло. Потом я его удалил - тоже не помогло, видно сам антивирус в трафик лезет. Отключение антивируса улучшило ситуацию, но все равно, пока кэш не почистишь, будут падающие запросы захламлять network, но и отключать антивирус каждый раз перед работой, тоже такое. Хочу работать и не думать о том, что что-то нужно включить или выключить. Помогите разобраться куда в самой новой версии kaspersky вставить доп правило, на пропуск любого localhost.

I have tried to use the disk many times but I always get a black screen whenever I select any of the mentioned options. I read that my system may not be compatible but I think that's unlikely because the requirements are very simple. Attached are screenshots of System information.

Приветствую всех. В общем такая беда. Продуктом от Касперского пользуюсь давно. Особых проблем никогда не было. В данный момент и уже давно не могу найти решение. Проблема в том, что при замере скорости исходящий трафик интернета при включенном антивирусе меньше почти в двое. Ладно при замере скорости на площадке Яндекс, но даже при загрузке в облако (любой браузер, или п.о.) скорость не более 100 м.бит. Отключаешь, даже без удаления, всё прекрасно работает, летает просто. Встроенная диагностика сети, через раз пишет качество сетевого соединения может быть низким. Либо адаптер перезапускаешь, либо кабель из пк вытаскиваешь и обратно подключаешь. Операционку на чисто переустанавливал, антивирус тоже. Подписки на пару месяцев осталось. Уже думаю не продлевать. Скорость от провайдера 800 м.бит, а работать с файлами невозможно. Есть какое то решение? Всю голову сломал уже.

Добрый день! Win 11 24H2, Версия KSC 21.22.7.466-1 (c), лицензия. Проблема началась сегодня, при попытке подключения выдаёт ошибку "Пожалуйста, проверьте настройки брандмауера и виртуального адаптера". Проверял настройки адаптеров, чистил кеш днс и т.п. к сожалению ничего не помогло. Через протокол WireGuard он подключается, но трафик не проходит т.е. ни одна страница не грузится. На других устройствах приложение работает корректно.

This may be a bit of a niche issue but I wanted to see if anyone had a solution. We use a government website that requires you to login using an Entrust PKI and when you first access the site Edge will prompt you to select your certificate. The prompt normally appears right below the Edge address bar and is easy to see. After installing Kaspersky the prompt no longer appears in Edge, it opens a 'Windows Security' prompt that asks you to pick a certificate. After choosing one and entering your password into Entrust, it then prompts AGAIN for the same certificate despite logging in. You can even cancel this box and continue to use the site. Not the end of the world, but its going to confuse our users. Worse is that the windows security boxes open without any focus and minimized in the taskbar, so people are going to miss it entirely. Is there a way to disable this behaviour and go back to Edge handling the certificates? The issue does not happen until Kaspersky is installed. I tried using the Web Threat Exclusion list but it doesn't make any difference.

Kaspersky version 21.22.7.466(a) windows 11 pro Probably a paranoid question, but last Friday Kaspersky suddenly showed an upgrade popup saying 'added support for Opera/improved phishing protection' and a few other things, and after I closed the popup, Microsoft immediately notified me that you need to update your antivirus or turn Windows Defender back on; simultaneously, Kaspersky showed a warning that the database is extremely out of date. So I update the antivirus, and now everything seems to be working fine. My question is, is this how Kaspersky software upgrades work? I'm assuming it was a software upgrade because I installed Kaspersky version 21.21, and now it's 21.22. So it's either a Kaspersky upgrade or a zero-day malware hitting me for no reason lol😅. Here are a few screenshots from my Kaspersky version so the experts here can take a look. Any advice would be appreciated.

I'm trying to recover my keyboard, mouse, speakers, which aren't working after uninstalling kapersky. So i booted with kapersky rescue tool. But the tools option is just not showing I'm running windows 11 Please help, I've spent hours and hours on this with no luck this is 2024 kapersky rescue tool, the 2018 version was showing black screen on my laptop

Я хочу на время отключить антивирус чтобы скачать программу с торента т к когда я запускаю программу антивирус сразу ее удаляет

The newest extension I have is https://chromewebstore.google.com/detail/kaspersky-protection/ahkjpbeeocnddjkakilopmfdlnjdpcdm Version 2.12.120.1 Updated April 27, 2025 Is there a newer version somewhere ?

Как добавить папку в исключения

Помогите решить проблему. Антивирус блокирует сайт https://prohoster.info Если выключить антивирусник, то на сайт заходит без проблем. Как сделать, что бы и антивирусник работал и на сайт можно было войти? Windows 11 Google Chrome 139.0.7258.155 Kaspersky Standard 21.21.7.384

Hello I'm trying to browse the Xhamster.com site using Kaspersky's paid VPN, but the videos won't play. I have to turn off the VPN to make the videos run. I suggest fixing this bug, Thank you Ola, estou tentando navegar no site Xhamster.com usando a VPN paga da Kaspersky, mas os videos nao rodam. Tenho que desligar a VPN para fazer os videos rodarem.Sugiro consertar esse bug, Obrigado

Hello, I am facing an issue with enabling the Kaspersky web extension in the Zen browser. I have already tried the following steps: Ensured that the Zen browser is up-to-date. Checked if the Kaspersky extension is listed in the browser's extension/add-on menu. Restarted both the browser and the Kaspersky application. Unfortunately, the extension does not appear or function as expected. Could you please guide me on how to properly enable it? If the Zen browser is not supported, are there any workarounds or plans to support it in the future? Thank you in advance for your assistance!

tenho este launcher a um tempo e nunca deu problema, hoje fui atualizar e recebi a notificação de que isto foi encontrado Descrição do resultado: Encerrado Tipo: Cavalo de Troia Nome: PDM:Trojan.Win32.Generic.nblk Nível da ameaça: Alto Tipo de objeto: Processo gostaria de saber se realmente era algo a se preocupar ou se era um alarme falso