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Dear community members! Since a few days ago, several different pieces of software have completely stopped being able to connect to the internet: Whatsapp for desktop, Discord for desktop, Teams for desktop, Microsoft Edge and Google Chrome. Everything else still works normally, to the point I can access Whatsapp, Discord and Teams through the Firefox browser. I couldn't get any specific error message other than ERR_CONNECTION_RESET. At first, I tried disabling both Kaspersky's and Windows' firewalls, and even disabling Kaspersky's antivirus didn't work either. Weirdly, today, I have tried again disabling Kaspersky and said pieces of software magically resumed being able to connect to the internet. Before that, I had tried several troubleshooting steps, without any success: (1) restarting the software; (2) clearing the browsers' caches; (3) installing the latest versions; (4) rebooting the computer; (5) restarting the internet connection; (6) connecting through wifi (I usually do so through cable); (7) resetting network settings as an administrator with Netsh winsock reset, Netsh int ip reset, Ipconfig /release, ipconfig /renew and Ipconfig /flushdns; (8) uninstalling all VPN software (I don't use VPN, but I'd read that some pieces of VPN software can still silently interfere with the internet connection). The several steps I took, coupled with the fact disabling Kaspersky now enables said pieces of software internet access, point to Kasperky Total Security as the culprit. I wouldn't be bothering you if this were a simple "add the blocked software to the trusted list", because all applications I mentioned are already in Kaspersky's trusted list, as shown in the attachments 1 to 5 (Tools => Manage applications => Application control). However, they can only work if I add them to another exclusion list, called "Exclusions", which be accessed by [Cog icon]=> Threats and exclusions => Manage exclusions (see attachments 6.1 and 6.2). I cannot overstate how weird this is: even though the pieces of software I mentioned are already in Kaspersky's own "trusted list", Kaspersky has started to suddenly and silently block them until I manually add them to another of Kaspersky's lists. I'm asking for help because as a layman, I'm afraid that adding the blocked pieces of softwares to that specific "Exclusions" list creates a security risk, and, to be honest, the need to manually add softwares alreadly listed as trusted to another list looks a lot like a bug. I'd like to definitely and safely address this bug or, at the very least, know how can I safely restart using Chrome, Teams, Discord, etc. My Kaspersky is in Portuguese, but I'm asking here in the English forum in order to broaden the support I can get. Kindest regards, Michel

I recently bought Kaspersky Premium but cannot install it due to Error 1719. I've already tried the official solutions without success. Despite suggestions that it might be malware-related, scans with Bitdefender and Malwarebytes came up clean. Any idea what might be causing this or how to fix it?

Не удалось инициализировать платформу .Net Framework, я пробовал переустановить саму платформу (через обновления Windows и сторонними программами от Microsoft), одна это не помогло, я пробовал перечисленные методы решения которые есть на сайте, но и они не помогли.

Basically, a the title says, how do I uninstall for just a single PC user account. Unfortunatly, need to for the 'schools' apps and programs to be insatlled. Supposedly they see the AV there and it fails!

Здравствуйте, Kaspersky VPN перестал работать как VPN. После обновления перестал работать YouTube, Discord, и все иностранные сайты на которые я не мог в то время подключатся без VPN, по сути программа делает вид что она работает но толку от нее никакого, (что самое неприятное, обновление произошло в момент продления подписки если бы я знал что такие изменения в программе будут давно бы отказался от него), вот не раз видел вы отсылаете людей к старым тредам, а толку от этого если это началось как раз после обновления, и вот у меня безлимитная версии а по сути как урезанная

Buon giorno a tutti. Ho un Pc con installato Windows 11 Pro ed utilizzo da molto tempo il client di posta Thunderbird per gestire le mie mail Nello specifico utilizzo una vecchia versione del client..esattamente la 60.9.1...che non ho mai aggiornato per non perdere i molti componenti aggiuntive non più supportati nelle versioni successive. Bene...stamattina tra i "suggerimenti" che Kaspersky mi propne ne vedo uno che dice : Il traffico sicuro in Thunderbird non viene monitorato".."per riprendere il monitoraggio aggiungere manualmente il certificato". Naturalmente sono andato a cercare le istruzioni ufficiali di Kaspersky per sistemare la cosa ed in pratica dovrei segurie questo percorso Impostazioni > Rete e Internet > Impostazioni di Rete Avanzate > Opzioni Internet > Contenuto > Certificati > Autorita di certificazione Radice Attendibile...e qui ,scorrendo i veri certificati presenti, selezionare e scaricare quello di Kaspersky. Faccio riferimento a quanto spiegato qui https://support.kaspersky.it/common/compatibility/14620?cid=234-WIN_21.23#block2 E qui la prima domanda ..in che formato devo esportarlo ? Mi vengono proposte due opzioni : La prima "Binario Codificato Der X.509 (.cer)...e la seconda " Codificato Base 64 X.509 (.cer). Allego due screenshot. In che formato dunque dovrei esportarlo per poi reimportarlo in Thunderbird ? In Thunderbird poi seguendo questo percorso Opzioni > Avanzate > Certificati > Gestisci Certificati arriverei alla sezione da cui poter importare il certificato. A questo proposito ..ed infine ..volevo dunque domandare : Sin ora Kaspersky (che utiizzo da moltissimi anni) non mi aveva ma suggerito quest'operazione...come mai ? E' necessario installare il suo certificato in Thunderbird ? In sintesi a cosa serve eseguir quest'operazione ? Scusate se sono stato un pò prolisso nello scrivere ma intendevo spiegare nel miglior modo possibile la situazione. Un ringraziamento anticipato a chi vorrà intervenire. Un saluto Alessandro

Vpn son sürümü kullanıyorum Vodafone kullanmıyorum Vpn bağlanıyor da kalıyor öyle kalıyor 1 saat bağlanmıyor böyle mi olacaktı? Deneme sürümünü kullanıyorum ama satın almaktan vazgeçtim Avg'den alırım daha iyi

Smart Home Monitor prompts me to connect to Wi-Fi or ethernet, despite the fact that I am completely able to connect to the internet. "Wi-Fi Analyzer" does not show any kind of activity.

Hola buen día, mi detalle es que cambie mi router hace poco por problemas de estabilidad y la herramienta Smart Home Monitor no detecta la nueva red, ya intente algunas cosas que encontré en la pagina de kaspersky pero todavía no eh encontrado solución, que recomendaciones me sugieren, les agradecería la ayuda muchas gracias.

Gibt es irgendwelche Möglichkeit, nach diesem neuem Update, das VPN zu erstellen, ohne den Standort mitzuteilen?

All of Windows Apps that require Internet, even prompts to login to MS account, failed as they couldn't detect internet connection. This was all of a sudden. I have windows 11 to the last cumulative update. Afeter trying so many things, like desactivate PROXY, change DNS, disable Kaspersky VPN, and suspend Kaspersky protection. Nothing worked. Finally the issue was gone when I uninstalled Kaspersky Security; VPN and password manager. I have time of subscription left still, and I need an antivirus. What could have happened with the Kaspersky apps to cause this, and is there a configuration which avoids this issue? Thanks

Recommend against buy Kaspersky. They are not keeping up with technology. For over 6 years, they have been writing about ARM architecture and for 1.5 years, they have been saying they are upgrading so their products can work with laptops using ARM. But they can't do it still, so you are wasting your money if you buy from them. I was convinced to upgrade to Premium and it won't work with my new laptop. Calling them Kaspersky KRAP now.

Hallo, Kaspersky Plus geeft bij opstart windows-registerfouten (4 problemen - zie bijgevoegde foto). Ik herstel deze fouten, maar bij een nieuwe opstart van mijn laptop komen dezelfde fouten weer terug. Hiernaast heb ik ook het volgende euvel: Mijn laptop valt regelmatig - 2 a 3 keer per dag- uit (zwart scherm). Dit gebeurt op tijden zoals b.v.; 16:00 uur - 21:30 uur - 13:00 uur - 10:45 uur - 17:00 uur - 19:00 uur - 18:45 iuur etc. Steeds dus op het hele, halve of kwart uur. Zijn deze windows-registerfouten te verhelpen met Kaspersky Plus? In afwachting van uw antwoord. Groet, Leon

Dear friends..I have a PC with Windows 11 Pro installed and I have been using the Thunderbird email client for a long time to manage my emails. Specifically, I use an old version of the client...exactly 60.9.1...which I have never updated so as not to lose the many additional addons no longer supported in subsequent versions. Well...this morning among the "suggestions" that Kaspersky offers me I see one that says: Secure traffic in Thunderbird is not monitored".."to resume monitoring add the certificate manually". Naturally I went to look for the official Kaspersky instructions to fix the thing ,and in practice I should follow this path Settings > Network and Internet > Advanced Network Settings > Internet Options > Content > Certificates > Trusted Root certification authority... and here, scrolling through the real certificates present, select and download the Kaspersky one. I refer to what is explained here https://support.kaspersky.it/common/compatibility/14620?cid=234-WIN_21.23#block2 And here's the first question...in what format should I export it? I am offered two options: The first "Binary Coded Der X.509 (.cer)... and the second "Base 64 Coded X.509 (.cer). I attach two screenshots to explain it. So in what format should I export it and then re-import it into Thunderbird? In Thunderbird then following this path Options > Advanced > Certificates > Manage Certificates you would arrive at the section from which you can import the certificate. In this regard...and finally...I therefore wanted to ask: Until now Kaspersky (which I have been using for many years) had never suggested this operation to me... why? Is it necessary to install its certificate in Thunderbird? In short, what is the purpose of carrying out this operation? Sorry if I was a little long-winded in writing but I wanted to explain the situation as best as possible. Thanks in advance to anyone who wants to participate. Best Regards Alessandro

Olá a todos(as), Possuo um controle pessoal financeiro e uma das coisas que sempre me deixa na mão é encontrar e saber dados financeiros do Kaspersky. Só é possível saber informações do valor sendo cobrado da assinatura quando chega o dia, porém, gostaria de saber se é possível ter acesso a essas informações correspondentes à minha assinatura, como assinaturas que já foram pagas e o valor previsto. Seria interessante também verificar se houve alguma eventual alteração no valor da cobrança. Sou usuário dos serviços da Kaspersky desde 2021, se não me falha a memória, e achei interessante compartilhar essa dúvida com os demais. Abraço!

goodbyedpi ile birlikte kullanamadığımdan iade etmek istiyorum daha 2 saat önce yaptım

Heeey, Kaspersky Support Team! I am writing because my Kaspersky Password Manager (version 25.0.0.225) is crashing unexpectedly on Windows. Problem Summary: Immediately after I enter my correct master password, the application shows it is "decrypting the vault" and then abruptly closes without displaying any on-screen error message. Technical Error Details (from Windows Event Viewer): Faulting Module Name: ntdll.dll Exception Code: 0xc00000fd Error Message: STATUS_STACK_OVERFLOW Troubleshooting I have already performed without success: Restarted both the application and my computer multiple times. Ran the sfc /scannow command to check Windows integrity (no violations found). Performed a full, clean reinstallation of the application using the latest installer from the official website. The issue persists after all these steps. I believe this could be a bug in the application or a specific issue with my vault file that triggers the "Stack Overflow" error during the decryption process. Thank you for your attention. I look forward to your instructions on how to resolve this issue. P.S.: Personal information in the screenshots was removed for security reasons. The technical error data is intact. Att.,

Operating System: Windows 11, Version 25H2 Kaspersky Application: Kaspersky Password Manager (Version 25.1.0.602) Problem Summary: I can't install the Password Manager extension on Firefox. In 'Browsers' (in 'Settings' on the Password Manager app), Firefox isn't listed as an option, only Microsoft Edge. (See image below.) Extra Details: I recently purchased a new laptop. I installed Kaspersky and Firefox, but the option to install the Password Manager extension doesn't appear for Firefox (I've managed to install the Kaspersky Protection extension without issue). I have, however, been able to install the Password Manager extension for Microsoft Edge. I've tried uninstalling Kaspersky and Firefox, but the problem persists. I haven't had this issue on any of my other devices. As far as I'm aware, there isn't any other way to install the extension.

Arkadaşlar şöyle bir çözüm denedim oldu.Telefonum ve Pc'den wifi ayarlarına girip dns sunucumu 8.8.4.4 olarak değiştirdim ve bağlantı kurdum Şu an için sorunsuz bağlanıyor hala problem yaşayan arkadaşlar denesinler muhtemelen olacaktır.

I am using Widows 11 with Kapersky premium 21.9.6.465. I like the Smart Home Monitor, but its behavior is a bid odd. My home network has about 10 devices. Today I am not at home, but using wifi in a meeting. It is grouping all the devices on this guest network with my home devices and saying it is adding them to my home network's SSID. I kept getting notification of new devices being added...finally an option to disable notifications for this network popped up and I turned off the notifications. However, the Smart Home Monitor is now showing tens of devices from all the people at the meeting as if they are part of my home network, even though is says on top my home network is not connected. Is this how this should work? I would think all these other devices should not appear on a screen with my home devices. The screenshots show the top of the screen and just some of the devices below.

Добрый день! Заканчивается 2025 год. Хотел узнать решен ли вопрос с возможностью установки антивируса Касперского на платформу АРМ? Если нет, когда следует ожидать?

My family has been using Kaspersky for years and there were no problems. But after updating our family's subscription yesterday Kaspersky Plus is no longer launching on my PC. I gives me an error message about "Microsoft .net failed to initialize" which started today. Never had this issue before. There were some "The prior start of the program failed, do you want to send a report." message and i did send reports but nothing ever came from this. Today Kaspersky Plus does no longer launch at all. It keeps crashing during the launch process. I know there is a multitude of different posts about this issue over the years but NONE of the solutions there did jackshit for me. I'm on Windows 11 Version 25H2. My computer is the only Windows 11 one and the only one with this issue. I tried the repair tool for Microsoft .net which didn't help. I tried reinstalling Microsoft .net which didn't help. I tried installing other versions which didn't help. Nothing does anything. And the ONLY programm with this issue is Kaspersky...

So i just bought the Home 3 device for 1 year. I was trying to buy the 5 devices for 1 year. but bought this one mistakenly. Can i just buy another Home 3 Device for 1 Year on the same account?

Desde la mañana que no esta funcionando la vpn se queda en "conectando..." y de eso hace varias horas. Tengo la versión 21.23.6.614-2

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