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I have been using Safe Money to open bank websites for years and it has always worked well. Today when I try to open any bank website in the Protected Browser I get a message saying "Run error: Failed to run Protected Browser. Reason: Process was stopped." I am in Firefox, Windows 11 24H2 64-bit, Kaspersky Internet Security v. 21.3.10.391(m) databases are up to date. Subscription: Active Paid until: Feb 16, 2026 Remaining days: 284 Please advise.

Related information that may be useful: First, I used Kaspersky for a long time before and never encountered this problem. Recently, the only software I changed on my computer is installing comfyui, which is an application that builds and use a local server（Connection port is 127.0.0.1:8000） for AI drawing. Before the application was installed, there was no bsod issue. Second, only one of the crashes left a minidump file. The results of windbg analysis are as follows: ************* Preparing the environment for Debugger Extensions Gallery repositories ************** ExtensionRepository : Implicit UseExperimentalFeatureForNugetShare : true AllowNugetExeUpdate : true NonInteractiveNuget : true AllowNugetMSCredentialProviderInstall : true AllowParallelInitializationOfLocalRepositories : true EnableRedirectToV8JsProvider : false -- Configuring repositories ----> Repository : LocalInstalled, Enabled: true ----> Repository : UserExtensions, Enabled: true >>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.031 seconds ************* Waiting for Debugger Extensions Gallery to Initialize ************** >>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.094 seconds ----> Repository : UserExtensions, Enabled: true, Packages count: 0 ----> Repository : LocalInstalled, Enabled: true, Packages count: 29 Microsoft (R) Windows Debugger Version 10.0.26100.4188 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [D:\01.抽屉\070825-6531-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: srv* Executable search path is: Windows 10 Kernel Version 26100 MP (16 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Kernel base = 0xfffff803`a1200000 PsLoadedModuleList = 0xfffff803`a20f4b80 Debug session time: Tue Jul 8 04:10:08.667 2025 (UTC + 8:00) System Uptime: 1 days 11:29:46.340 Loading Kernel Symbols ............................................................... ................................................................ ................................................................ ....................................................... Loading User Symbols PEB is paged out (Peb.Ldr = 00000000`04f93018). Type ".hh dbgerr001" for details Loading unloaded module list ..................................... For analysis of this file, run !analyze -v 12: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If kernel debugger is available get stack backtrace. Arguments: Arg1: ffffdc013eb9d970, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000000, value 0 = read operation, 1 = write operation Arg4: fffff80334abafbc, address which referenced memory Debugging Details: ------------------ *** WARNING: Unable to verify timestamp for klwtp.sys KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 1593 Key : Analysis.Elapsed.mSec Value: 3166 Key : Analysis.IO.Other.Mb Value: 0 Key : Analysis.IO.Read.Mb Value: 10 Key : Analysis.IO.Write.Mb Value: 0 Key : Analysis.Init.CPU.mSec Value: 3374 Key : Analysis.Init.Elapsed.mSec Value: 23051 Key : Analysis.Memory.CommitPeak.Mb Value: 119 Key : Bugcheck.Code.LegacyAPI Value: 0xd1 Key : Dump.Attributes.AsUlong Value: 21808 Key : Dump.Attributes.DiagDataWrittenToHeader Value: 1 Key : Dump.Attributes.ErrorCode Value: 0 Key : Dump.Attributes.KernelGeneratedTriageDump Value: 1 Key : Dump.Attributes.LastLine Value: Dump completed successfully. Key : Dump.Attributes.ProgressPercentage Value: 0 Key : Failure.Bucket Value: AV_fwpkclnt!FwpsFreeCloneNetBufferList0 Key : Failure.Hash Value: {c8d1af04-4ef8-f0ad-e7e1-bec4e1c2d131} Key : Hypervisor.Enlightenments.ValueHex Value: 7417df84 Key : Hypervisor.Flags.AnyHypervisorPresent Value: 1 Key : Hypervisor.Flags.ApicEnlightened Value: 0 Key : Hypervisor.Flags.ApicVirtualizationAvailable Value: 1 Key : Hypervisor.Flags.AsyncMemoryHint Value: 0 Key : Hypervisor.Flags.CoreSchedulerRequested Value: 0 Key : Hypervisor.Flags.CpuManager Value: 1 Key : Hypervisor.Flags.DeprecateAutoEoi Value: 1 Key : Hypervisor.Flags.DynamicCpuDisabled Value: 1 Key : Hypervisor.Flags.Epf Value: 0 Key : Hypervisor.Flags.ExtendedProcessorMasks Value: 1 Key : Hypervisor.Flags.HardwareMbecAvailable Value: 1 Key : Hypervisor.Flags.MaxBankNumber Value: 0 Key : Hypervisor.Flags.MemoryZeroingControl Value: 0 Key : Hypervisor.Flags.NoExtendedRangeFlush Value: 0 Key : Hypervisor.Flags.NoNonArchCoreSharing Value: 1 Key : Hypervisor.Flags.Phase0InitDone Value: 1 Key : Hypervisor.Flags.PowerSchedulerQos Value: 0 Key : Hypervisor.Flags.RootScheduler Value: 0 Key : Hypervisor.Flags.SynicAvailable Value: 1 Key : Hypervisor.Flags.UseQpcBias Value: 0 Key : Hypervisor.Flags.Value Value: 55185662 Key : Hypervisor.Flags.ValueHex Value: 34a10fe Key : Hypervisor.Flags.VpAssistPage Value: 1 Key : Hypervisor.Flags.VsmAvailable Value: 1 Key : Hypervisor.RootFlags.AccessStats Value: 1 Key : Hypervisor.RootFlags.CrashdumpEnlightened Value: 1 Key : Hypervisor.RootFlags.CreateVirtualProcessor Value: 1 Key : Hypervisor.RootFlags.DisableHyperthreading Value: 0 Key : Hypervisor.RootFlags.HostTimelineSync Value: 1 Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled Value: 0 Key : Hypervisor.RootFlags.IsHyperV Value: 1 Key : Hypervisor.RootFlags.LivedumpEnlightened Value: 1 Key : Hypervisor.RootFlags.MapDeviceInterrupt Value: 1 Key : Hypervisor.RootFlags.MceEnlightened Value: 1 Key : Hypervisor.RootFlags.Nested Value: 0 Key : Hypervisor.RootFlags.StartLogicalProcessor Value: 1 Key : Hypervisor.RootFlags.Value Value: 1015 Key : Hypervisor.RootFlags.ValueHex Value: 3f7 BUGCHECK_CODE: d1 BUGCHECK_P1: ffffdc013eb9d970 BUGCHECK_P2: 2 BUGCHECK_P3: 0 BUGCHECK_P4: fffff80334abafbc FILE_IN_CAB: 070825-6531-01.dmp TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b DUMP_FILE_ATTRIBUTES: 0x21808 Kernel Generated Triage Dump READ_ADDRESS: fffff803a21c44c0: Unable to get MiVisibleState Unable to get NonPagedPoolStart Unable to get NonPagedPoolEnd Unable to get PagedPoolStart Unable to get PagedPoolEnd unable to get nt!MmSpecialPagesInUse ffffdc013eb9d970 BLACKBOXBSD: 1 (!blackboxbsd) BLACKBOXNTFS: 1 (!blackboxntfs) BLACKBOXPNP: 1 (!blackboxpnp) BLACKBOXWINLOGON: 1 CUSTOMER_CRASH_COUNT: 1 PROCESS_NAME: avp.exe TRAP_FRAME: ffffca0c91a4eaf0 -- (.trap 0xffffca0c91a4eaf0) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000000002 rbx=0000000000000000 rcx=ffffdc013eb9d970 rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000 rip=fffff80334abafbc rsp=ffffca0c91a4ec80 rbp=ffffca0c91a4ed00 r8=fffff80334bc5198 r9=000000006e707746 r10=fffff80334abaf10 r11=ffffdc0fefd8a9e0 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei ng nz na pe nc ndis!NdisFreeCloneNetBufferList+0xac: fffff803`34abafbc 0fb611 movzx edx,byte ptr [rcx] ds:ffffdc01`3eb9d970=?? Resetting default scope STACK_TEXT: ffffca0c`91a4e9a8 fffff803`a18b8be9 : 00000000`0000000a ffffdc01`3eb9d970 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx ffffca0c`91a4e9b0 fffff803`a18b3ea8 : 00000000`00000000 00000000`00000000 fffff803`34b9f570 00000000`00000000 : nt!KiBugCheckDispatch+0x69 ffffca0c`91a4eaf0 fffff803`34abafbc : 00000000`00000000 ffffdc0f`d32fcbb0 ffffdc0f`f60c2b40 ffffaf7f`d7e3801a : nt!KiPageFault+0x468 ffffca0c`91a4ec80 fffff803`34d763a7 : ffffdc0f`f60c29c0 ffffdc0f`00000000 ffffdc0f`f60c29c0 ffffca0c`91a4ef50 : ndis!NdisFreeCloneNetBufferList+0xac ffffca0c`91a4ed80 fffff803`3621a7fc : badbadfa`badbadfa ffffdc0f`d423a260 00000000`00000000 00000000`00000000 : fwpkclnt!FwpsFreeCloneNetBufferList0+0x2a7 ffffca0c`91a4ee00 badbadfa`badbadfa : ffffdc0f`d423a260 00000000`00000000 00000000`00000000 ffffdc0f`e13f1c40 : klwtp+0x1a7fc ffffca0c`91a4ee08 ffffdc0f`d423a260 : 00000000`00000000 00000000`00000000 ffffdc0f`e13f1c40 fffff803`34d79175 : 0xbadbadfa`badbadfa ffffca0c`91a4ee10 00000000`00000000 : 00000000`00000000 ffffdc0f`e13f1c40 fffff803`34d79175 ffffdc0f`f60c29c0 : 0xffffdc0f`d423a260 SYMBOL_NAME: fwpkclnt!FwpsFreeCloneNetBufferList0+2a7 MODULE_NAME: fwpkclnt IMAGE_NAME: fwpkclnt.sys IMAGE_VERSION: 10.0.26100.4484 STACK_COMMAND: .cxr; .ecxr ; kb BUCKET_ID_FUNC_OFFSET: 2a7 FAILURE_BUCKET_ID: AV_fwpkclnt!FwpsFreeCloneNetBufferList0 OSPLATFORM_TYPE: x64 OSNAME: Windows 10 FAILURE_ID_HASH: {c8d1af04-4ef8-f0ad-e7e1-bec4e1c2d131} Followup: MachineOwner ---------

Hola, Tengo kaspersky Premium y desde hace unos dias no puedo descargar ningun fichero, ni desde cualquier web ni desde drive ni onedrive, siempre me da el error de "virus Detectado". Buscando por foros dicen que s on falsos negativos de windows defender pero no lo tengo activo, sólo esta kaspersky. He pasado todos los analisis posibles y sigue sin solucionarse el problema. Lo he probado tanto en chrome como en edge. Y tengo windows 11 Necesito ayuda. Gracias

Windows 11 PC with Kaspersky Premium installed and up to date Edge, Chrome & Firefox installed and all exhibit the same problem If I download a PDF bank statement from the bank it works fine but then if I try to download another it fails unless I reboot So if I want to download all my last 12 months bank statements for the tax man then I have to reboot 11 times ! The same problem occurs with CSV files and XLSX files and is the same using ay of my browsers If any one has any ideas how to resolve this issue I would be most grateful A dozen or so reboots during the day is very tedious Kaspersky Premium installation disables Windows Defender so it can't be that Also if I exit / close Kaspersky it still leaves stuff running in the background despite using task manager to close the obvious Any help much appreciated

Hello , a simple descriptio: vpn doesn't start , it works on my mobile phones but on on windows . Any suggestion ?

Merhaba, son dönemde Microsoft Outlook Clasic için "Kaspersky4Win Outlook Anti-Virüs Addin" eklentisi sorunu hatası almaktayım. Bununla ilgili bir çözüm bulamadım. Yardımcı olabilir misiniz?

Merhaba, son dönemde Microsoft Office 365 Uygulamaları için "Connecting to a website that cannot prove its authenticity" sertifika hatası alyorum. Çözüm bulamadım. Bilgisayarım güncel. Antivirüs programım güncel. Ama soruna çözüm bulamazsam kaspersky yi yenilemesini yapmayacağım. Aynı zamanda outlook'ta da eklenti sorunu çıkartıyor. Orada başlangıçta hata veriyor. Ne oldu birden anlamıyorum.

Heeey, Kaspersky Support Team! I am writing because my Kaspersky Password Manager (version 25.0.0.225) is crashing unexpectedly on Windows. Problem Summary: Immediately after I enter my correct master password, the application shows it is "decrypting the vault" and then abruptly closes without displaying any on-screen error message. Technical Error Details (from Windows Event Viewer): Faulting Module Name: ntdll.dll Exception Code: 0xc00000fd Error Message: STATUS_STACK_OVERFLOW Troubleshooting I have already performed without success: Restarted both the application and my computer multiple times. Ran the sfc /scannow command to check Windows integrity (no violations found). Performed a full, clean reinstallation of the application using the latest installer from the official website. The issue persists after all these steps. I believe this could be a bug in the application or a specific issue with my vault file that triggers the "Stack Overflow" error during the decryption process. Thank you for your attention. I look forward to your instructions on how to resolve this issue. P.S.: Personal information in the screenshots was removed for security reasons. The technical error data is intact. Att.,

Discord doesn't start when the Kaspersky is ON. When the Kaspersky is Disabled, Discord client connects and opens. It happens the same for Unity3D Hub. I did allow the Discord and UnityHub in Firewall settings in Kaspersky. This happened after the Windows Update. OS : Windows 11 Product : Kaspersky Total Security

We have the installer business package, today i just trying to install the package on new activated windows and running as an administrator but once double click nothing is happening. Why is that? I tried on 2 laptops. Is this the package installer issue? My distribution package is 12.8.0.505 Any recommendations?

привет! просто не работает мониторинг умного дома, не определяет и не сканирует сеть wi-fi, windows 11, касперский плюс.. сеть wi-fi не определяется и не обновляется.. доступ к местоположению включен.. говорит что нет соединения с интернетом, однако соединение есть, сеть wi-fi не видит и не обновляет..

Pourquoi faire simple quand on peu faire compliqué ? Je suis Français, j'habite en Thaïlande et Kaspersky plus est en Anglais. Je voudrais juste le mettre en Français, que dois-je faire, le réinstaller sur le site Français, où est-ce que je vais trouver ça ? Il y a des sites où dans les paramètres on peu changer la langue (simplement).

I can't find an option to change the language at all.

привет! просто не работает мониторинг умного дома, не определяет и не сканирует сеть wi-fi, windows 11, касперский плюс.. сеть wi-fi не определяется и не обновляется.. доступ к местоположению включен..

Olá! Desde que renovei minha licença do Kaspersky Premium percebi que o programa parou de iniciar. Inclusive, estou recebendo alertas da Central de Segurança do Windows informando que minha proteção está desativada. Não estou conseguindo abrir o Kaspersky Premium. Clico no ícone para iniciar a aplicação, e fica travado na tela com a mensagem "preparando para iniciar o aplicativo" e o aplicativo nunca inicia. O que devo fazer para resolver esse problema?

Давно не заходил в My Kaspersky,открыл профиль Kaspersky нажал управлять аккаунтом,открылся сайт но там не полный доступ,нажал войти вводится пароль с КРМ,пароль не верен.Попробовал зайти напрямую на сайт My Kaspersky,ошибка та же не тот пароль.Сбросил пароль опять пароль не верен.Как это исправить?

Windows 11 Versão 24H2 Karspersky Standart versão 21.21.7.384(a) Quando acesso os relatórios do antivírus de arquivos encontro inúmeras atividades não processadas. A maior parte delas são executadas por um usuário que desconheço "WORKGROUP/(nome do meu computador)". Apesar disso o antivírus não informa que há alguma irregularidade na página inicial, como posso ter certeza de que minha máquina está segura?

basicamente o kaspersky mostra que ha 4 dispositivos conectados em meu wifi, quando entro nas configuracoes do meu roteador ele mostra que ha apenas 3 dispositivos, meu celular e um poco f7 pro mas nao e o que aparece ali no meio, quando verifico nas configuracoes o ip que esta no meu dispositivo e o 192.168.0.166. Isso ja aconteceu antes, eu reiniciei o pc e deletei ele e desapareceu, mas agora retornou, verifiquei o log do roteador e nao ha registro de envio desse ip 248 pra nenhum dispositivo desativei o wifi do meu celular e ele n desapareceu, estou realmente preocupado, pode ser um virus? pq o roteador nao identificou nada? no app do Fing eletbm n identificou nenhuma conexao a mais.

Hi everyone, I've been working on updating Kaspersky endpoint security for Windows across my protected workstations, and everything has been smooth sailing except for one hiccup. One workstation keeps throwing errors about conflicting software, particularly 360 antivirus, even though there's no visible trace of it on the hard drive or in the registry. I've tried various methods to locate and remove it, but so far, no luck. The error shown by the installation program: If anyone has encountered a similar issue or has any suggestions on how to effectively track down and eradicate this program, I'd greatly appreciate your insights. Thanks in advance for any assistance provided!

I've been trying to ask this question for a while now. Does restoring all Kaspersky settings to default/factory settings have any bad effect on the system? For example, what happens to applications that you put into high restricted category? Also applications that you deny the internet access? And what would happen to quarantined items? Will restoring Kaspersky application settings to default values after you have so many programs (Let's say some of them not exactly trusted) running on the computer make the antivirus less effective at handling those apps after the program reset? Will there be any potential risks for doing this? Thank you.

Je fais ce post car comme mentionné dans le titre je suspecte très fortement un trojan sur mon pc mais je n'ai rien de totalement sûr et j'ai besoin d'aide pour m'aider à fouiller et comprendre si oui on non il y a bien quelque chose. Tout a commencé lorsque kaspersky a détecté un probable trojan "HEUR:Trojan-Downloader.BAT.Bitser.gen" sur un fichier server.bat lorsque j'essaie d'installer un modpack pour un serveur minecraft connu et vérifié. Probable faux positif. J'arrête tout, je désinfecte le fichier suspect, supprime le modpack et run une analyse complète du système qui scan à peu près 3 200 000 fichier et aucune autre détection. Je redémarre et essaie de lancer un ptit scan malwarebytes qui ne donne rien puis je re lance un scan complet kaspersky au cas où. Et là kaspersky n'analyse que 470 000 fichier. Cela ne bouge pas après reboot pc et logiciel alors je réinstalle kaspersky et là tout va bien et re scan plus de 3 000 000 de fichier. Je re démarre et relance un scan pour savoir si kaspersky à bug ou autre et après reboot kaspersky recommence à n'analyse que 470 000 fichier. Comprenant pas ce qu'il se passe je fouille voir si des programmes chelou s'exécute ou autre et rien. Sauf les programmes Memcompression, Secure System et Registry qui selon kaspersky n'ont aucune signature numérique et lorsque je clique dessus j'obtiens le message dans la première image jointe. Je vais dans mon gestionnaire de tâche, je trouve bien les programmes sauf Memcompression et j'arrive à trouver leurs chemin et leurs propriétés et rien de trop suspect mais je ne vois pas Memcompression. Je vais checker sur des forums Microsoft pour des réponses et kaspersky me parle d'une connection SSL êtrange via opéra gx que je bloque et voici le message dans le rapport : "Événement: Une connexion SSL avec un certificat invalide a été détectée message kaspersky : Type d'utilisateur: Non défini Nom de l'application: opera.exe Chemin d'accès à l'application: C:\Users\Patat\AppData\Local\Programs\Opera GX Module: Navigation sécurisée Résultat de description: Bloqué Nom de l'objet: identity.nel.measure.office.net Raison: Ce certificat ou un des certificats de la chaîne a expiré." Je tente un redémarrage mode sans échec mais impossible de me connecter comme sur la 2ème image jointe et tenter de créer mon pin me fait juste un popup Microsoft qui s'éteint directement. Je retourne sur kaspersky et je vois que Memcompression n'est pas actif je sais pas pourquoi et je tente de lancer un scan complet de mon système voir si il y a une différence maintenant et oui je retourne à plus de 3 000 000 en scan mais aucune détection. Dans les rapports kaspersky les dernières utilisation Memcompression, Registry et Secure system, sont incohérente avec leurs utilisation actuel. Il me dit qu'ils sont utilisés pour la dernière le 18mai à 4h05 alors que mon pc s'est éteint à 5h00 et que ça fait 2h que je suis dessus aujourd'hui par exemple. Je trouve ça très inquiétant je lance un sfc scan et windows me dit aucun violation système détecté. Rien de bizarre je crois dans le rapport de tache planifiées suspectes. J'ai tenté d'analysé les connexions réseau actives mais je sais pas trop comment interpréter les résultats mais je crois qu'ils sont suspect. Beaucoup de messages d'impossibilité de lecture, plusieurs canaux LISTENING ou ESTABLISHED et il me semble que mon IP est toujours la même sauf quelques fois mais je ne sais pas si je lis les bonnes colonnes. Bref dans le doute le pc est débranché et hors tension et coupé de tout réseau en attendant. Que dois je penser, que dois je faire ? J'ai vraiment besoin d'aide

Hello, I need to enable real-time protection, but I can not see that option on the Kaspersky Desktop App, and I also can not enable it on Windows Defender because Kaspersky is set as the main anti-malware app. I need help.

I'm Kaspersky Anti-Virus 10 device user for many years ago and discontinued the renewal. planning to downgrade the plan since I don't use that much device anymore. Bought a Kaspersky standard 3 device 2 year license. but when activating using the activation code it says invalid region, then I uninstall the old kaspersky anti-virus and installed kaspersky standard free. then after activating it say the license is not support on this app. so is this kaspersky standard is not for windows 10/11? because when I'm on mykaspersky subscription, trying to download on subscription it only shows mobile. did try send download link to email but when open it on PC there is no any action or download from the link provided. even when I click on "click on here to download again." when logged in my account to the kaspersky standard app on PC my windows PC dosn't show up on Kaspersky Standard license subscription it keeps showing up on Kaspersky Anti-virus (old subscription 10 device) any solution should I do? can I file for a refund? since this plan looks incompatible for windows.

My Kaspersky blocked Reddit; it said, This site can't be reached but after i exit kaspersky the site is open again the same thing applies to my other browser, i tried rename Report to Report1 added "Reddit.com" to trusted URLs. Please help

Hello, Is Bing search engine not supported anymore in URL advisor? On google it works fine but not on Bing. I am using Edge Browser on Win11 running Kaspersky Free v21.18.5.438(a). I saw a thread for KIS in this forum where this issue is supposed to be fixed. But I am still seeing this issue. See the screenshots where it is showing grey icon on Bing.com while on Google.com it is working as it should. Thank you.