Kaspersky Internet Security

Hi, After updating my Samsung mobile to latest Android update (seems to be 12), KIS no longer works & even when you try to run it by tapping its icon, its green screen shows for millisecond & then nothing happens. I uninstalled & reinstalled KIS, & problem is still there. I wiped partition cache (which is recommended after a big update for Samsung mobiles) to see if it solves the problem but no success. I see that some people have the same problem in the forum recently: Please let me know what you think about this or what would be the solution, Thanks

When activating the application, I get the error message "You have exceeded the maximum number of activations allowed for the entered activation code". The problem is that I purchased a license for two computers and I occasionally make fresh installation of the windows. Kindly, How to reset my counter for normal use again. Thanks.

I'm using KIS 21.3.10.391(1) on a Win10 (21H2) computer. I'm getting a very regular (several times a minute) "Access Denied" message on Brave relating to a "static.newrelc.net". I've no idea what this is - but I'm certainly not trying to access a site with this name. Can anybody tell me what is going on here? How do I stop this message appearing? TIA. John.

HI, I just reinstalled KIS on my PC and it said database was extremely out of date but it didn't update itself automatically. The version that was installed was 21.3.10.391(h) downlaoded from kaspersky.co.in I had to manually press on update to let it update itself to the new (i) version. I have a 24x7 online ftth internet with 150Mbps speed. So is this a normal occurence?

Hello everyone, I have a problem concerning KIS. I have a 10 devices key for 2 years. I tried to activate it to a device and I received the error message that I have exceeded the maximum number of activations. Of course I have added the key to my Kaspersky account. My family owns 7 pcs were I use the program. I suppose the problem exists because I often making clean installations of Windows. I have send message to support concerning the problem. Can anyone help me and advice me how can I take an activation backup in order to use it to new installation in order to avoid this condition in the future? Of course to all me other devices KIS is working properly and I have …

I recently started having failures on Calibre Metadata download for books. This applied to metadata downloads from Amazon, Google and Good reads. The remote host would reject the attempt to download the metadata and terminate the connection. After a period of evaluation of potential probable causes I tried using earlier versions of Calibre. It would work the first time an earlier release was used but subsequent attempts at metadata download would fail with the same results. All symptoms pointed to Kaspersky. With an previously unused version of Calibre it would work if Kapersky was disabled. Enabling Kaspersky would cause the metadata download to fail. This app…

I am on auto renewal. If my bank has changed my debit card but my bank account details remain exactly as they were previously do I need to notify Digital River or will my auto renewal go through automatically without my needing to do anything? Thanks

I'm using KIS, with a paid subscription, on a Nokia 2.4 mobile, using Android 11. A few days ago, when I opened KIS, the usual green screen appeared but instead of opening the app, the green screen persisted. I uninstalled the app and reinstalled KIS, which solved the problem. However, now, a few days later, the same thing's happened again - so what's going on - how do I get the app to open fully?

I'm a new user I wanted to know whether I can use the activation code more than one time or not I'm subscribed to the three devices plan

I have recently been unable to download metadata using the Calibre Portable program. Attempts to download result in an error from the metadata search site with the remote host forcibly closing the connection. If I install a previous version of the Calibre Portable program and pause Kaspersky protection then the metadata download is successful. When I resume protection the metadata download fails. Somehow this is failure is persistent. a. If I pause Kaspersky again and attempt the metadata download the metadata down load fails. b. If I delete the Calibre Portable program and reinstall then I still cannot download the metadata with Kaspersky enable…

I hereby complain that in the last three days, after a period of regular signature updates, it seems that the cyber world for Kaspersky is no longer having threats, only updating the database once a day. Good thing my subscription ends soon enough to switch to an anti-virus with more regular updates.

Hi, Yesterday, I was installed a specific software on my Mac. Kasper detected some malicious files into that downloading process. I have no time to make a dump and I was forced to reinstall my OS and the Kasper Anti Virus. My question how can I get an information about that malicious files?

In app cant run directly KPM like before... Updated right now on new version 11.84. Now is greyed out and also says : app cant open, retry again later... Whats going on?

Hi, I have these questions: - Does Kaspersky automatically integrate with Windows Mail & scan emails? - If I install any other mail client, does Kaspersky automatically recognize them & integrate with them, or I should go to settings & change something to do that? Thank you

I keep getting pop up advertisements from Kaspersky pushing the VPN service. I don't need it. This is annoying enough, but it also seems to be interfering with my system when I am in VR. Causing system instability and crashing or near crashing my VR client.

In detailed reports i see for example File Antivirus (started every day) but Web Antivirus started may 17th and from this date nothing in detailed reports that started yesterday or today nothing... also Mail Antivirus, Firewall same result. Or it is not needed write this information every day? If yes then File Antivirus every day is info about this. Also as i remember in older versions was this info every day when i login. So for now all is turned on but (in detailed reports i dont know if it was runed component succesfully and if i am protected).

Hello, I started experiencing this issue several days ago when downloading new adobe software in .zip format and spent several hours with their support team. In the end we had to disable Kaspersky to download the file. Now I am continuing to experience errors when downloading .zip files using firefox and chrome. The error i receive states, "C:\path\filename.zip could not be saved, because the source file could not be read.". I tried pausing Kaspersky but still cannot download .zip files.

Scenario : 1. Open protected web browser (must have green frame) protected by kaspersky do print screen (PrtSc) paste into Microsoft Paint - here is fully displayed complete image of bank for example like in normal browser when you do print screen. So this NOT WORKING protection against screen locker. 2. Next scenario simply hit combination Windows + PrtSc - this will automatically save your image into Pictures and folder screenshots or something like this (i dont have english Windows so i dont know exact name of folder) and there you will see your screenshot completely black which is good because screen locker WORKING. *Also protected browser runs in isol…

when I try to access our company website (www.elogiclanka.com) Kaspersky shows a error message and website does not load (blocked). error message HEUR:Trojan.Script.Generic Could you please support to solve this issue ?

Hi I share a folder with a second PC. When I pause KIS, the share fails. When I resume KIS, the share is restored. Why? And, how do I allow the share even if KIS is paused? Thanks

Hello everyone Yesterday kaspersky detected a threat in my pc. Threat was detected by heuristic analysis. HEUR:Worm.Win32.Generic then I went to reports to see how kaspersky detected the virus. But I saw Threat level high Precision heuristic analysis Reason machine learning I was unable to mean this. This also raised a question on my mind : which technology really detected the malware. Please let me know which technology was used to detect the malware

In Brazil we are having a problem due to bandits asking for the phone password on a robbery to later add a new fingerprint on the phone and access bank apps. I did a test and Dashlane and Samsung Pay did ask for a written password when a new fingerprint was added on my phone, but Kaspersky did not, it accepted the recently added fingerprint. I was considering using the “Kaspersky lock apps” on my financial apps but, this test let me down. Is there any ticket on this behavior?

I downloaded from my local website of kaspersky KIS but firs i downloaded unknown essp_nt64 and second try i try download once again and i finally see known version kis21.3.10.391cs_25708. Bot have same version, build and also size. So what is essp version?

can someone please tell me how to cancel this dang thing? I logged in fine, couldn't find what I needed, asked the help bot who sent me a link, but now when i try to sign in to 'manage subscriptions/renewal' my password wont work (even though it worked not 5 minutes before on the same site), tried the reset password but its button wont let you even press it after entering the email. Tried to email support but it's in a different language that I can't seem to change. I'm so annoyed, sorry if this shows that. Please tell me if i'm just missing something so i can have a 'well im stupid' moment but finally have this done.

i recently updated my windows, now i am having a problem i.e. application is not starting, after some pause it is closing automatically. any solution please...