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failed to start the uninstallation (error code 5505). -- on imac Monterey


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Tried to re-install kaspersky internet security and got “The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running the scripts in the “kismac.pkg” package.)”.. after removing all I can do, and then tried to cleanly un-install the old and get “failed to start the uninstallation (error code 5505)..   


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Hello @chasteve


Contact Support, on the support page select either Chat or Email, fill in  Installation issues, Any other installation error template; give support a detailed history of what’s happened, include screen print(s) & the error messages; support may request: logs, traces  & other data, they will guide you. 

  • If selecting Chat option, we recommend you request a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes.
  • When it’s available, please share the outcome with the Community? 

Thank you🙏


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