Jump to content

Mobile app - App lock


Recommended Posts

For some reason for the last couple of months when I apply App Lock on a few of my Android mobile apps the thumb print security that shows is actually behind the number keypad.  When I try using my thumbprint to open the app all I get is a zero.  Any way of changing the layers so the thumbprint is on top of the keypad?  Phone is a Samsung Note 10+ with all the latest Verizon updates.

Link to comment
Share on other sites

Hello @MrQ


  1. Uninstall KIS
  2. Shutdown, power OFF mobile.
  3. Power ON mobile.
  4. Download & install new KIS installer. 
  5. Recheck the issue? 
  6. If the issue persists, please log a request with Kaspersky support, select either Chat or Email, then select Application malfunction, Other template; support may request logs, traces, & other data, they will guide you.
  • 💥 If selecting Chat option, we recommend you request a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes.

Please share the outcome with the Community?

Thank you🙏


Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in

Sign In Now

  • Create New...