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Hello, I too have the same problem with the last VPN update of November 29, 2025. there are also no more game servers that have been deleted and only Torrent servers remain. If Kaspersky does not put in place the same protocols, I do not think I will remain a customer with them. I think and am certain that many Kaspersky VPN users will not continue to be customers in this way.

@mahmoudkeshta Please contact Kaspersky Technical Support https://support.kaspersky.com/b2c/#contacts 1) Fill in the form 2) Did not find your answer ? Contact Customer Service

Hello @adamttt, Welcome! From Kaspersky's @Danila T.: This is due to an update of the VPN infrastructure. All VPN users will see a new agreement in the app which they need to accept. The number of available VPN servers will change from ~105 to ~85, most common servers will remain. The router feature, protocol selection and dual VPN options will disappear. We’re continuing to expand coverage and add new features in upcoming updates. Original source reference: https://forum.kaspersky.com/topic/after-update-lost-some-servers-and-double-vpn-57341/#findComment-221765 Thank you🙏 Flood🐳+🐋

I download it via Devices > Add Device , Then I select Kaspersky Premium and press download and run the downloaded file. Now I have 2 computers of 5 on Portal. I try to run it on cloned PC but It always show as source PC name although I renamed the target PC and the hardware is different. It seems that it takes the same windows installation ID and see them as one PC. I've faced the same problem on "AnyDesk" software but It has been solved by removing the config file. After that it took a new AnyDesk ID.

@mahmoudkeshta Welcome. Did you try to download / install Kaspersky Premium via My Kaspersky > Licences ? Also , how many devices are showing up in your My Kaspersky portal ?

Hi, I use AOEMI Backupper tool to clone windows with programs to another computers. I have a problem on activating Kaspersky Premium , It always identify source and target Computers as one PC. I tried to uninstall Kaspersky completely (using normal way , kaspersky removal tool , third party uninstaller tool ) and reinstall it again but the problem still here. Each time I run one of them, It tells me that the license is not valid and I should activate it again. Any Idea of how to solve this and identify the cloned Computers separately ?

Where did the Maltese VPN server disappear from Kaspersky VPN? It was very important for my work.

I really want to thank you! You ruined the system that was working without any problems. Now I have to turn off the VPN to be able to enter the Kaspersky website. (Even though it shows it's connected to VPN.) Now, can you please tell me when and how I can start using this service again that I paid for? Microsoft Windows 11 CoreSingleLanguage x64 Build 26200 Kaspersky VPN 21.23.6.614-2 (a)

yeni sözleşmeyi onayladıktan sonra bir türlü vpn'e bağlanamıyorum. hangi ülkeyi seçersem seçeyim, her ne kadar beklersem bekleyeyim bağlanmıyor. çözümü var mı? çok can sıkıcı bir durum.

yeni sözleşmeyi onayladıktan sonra benim de başıma gelmeye başladı. ne yaparsam yapayım bağlanmıyor.

Нет доступа к YT уже две недели. Напишите как исправить, пожелания про техподдержку можете оставить при себе. Конкретно что нужно сделать чтобы заработала это приблуда за 2500 рублей?!

Exactly! If they don't want to fix it, at least they can say it now so we can go search for a new one.

I have two places to use internet & VPN. In my house and in my work place. Right now I can't use it in the house (no connection) and in my work place (I have different ISP there) I can use stand-alone VPN while I have premium accesss. 😥

удалите из личного кабинета то, на котором не произошла активация и вновь активируйте

Kendi kendine geçti.

Здравствуйте! Очень ждём файл конфигурации и выбор страны Турция. Скажите пожалуйста, планируется ли добавление в будущем сервера Турция?

Bilgisayarımı açtığımda, VPN uygulamasını bu şekilde gördüm. Silip tekrar yükledim. Sorun intarnet bağlantım ile alakalı değil. Ne yapabilirim?

Im extremely pissed with this new update. Im forced to work from a very strict public wifi, which blocked many ports. With this VPN I used to have a fast and reliable connection to work with, now I can NOT even CONNECT to the VPN anymore because they removed the ability to select the protocols. The product is literally no longer usable for me after the update. This update has to be illegal.

Программа работала корректно на ПК Windows 10, но после обновления (27.11.2025) программа при попытке подключения зависает на анимации подключения при попытке подключится к любому из серверов. (стала версия 21.23.6.614-2 (a)) Иногда подключение срабатывает, но к сайтам не удается подключится, как будто нет подключения к Интернету. На телефонах Android проблема идентична. (с версией 11.126.4.14659-2) На одном из подключенных телефонов приложение не распознает подключенную к аккаунту подписку и выводит данные окна (с версией 11.128.4.14926) В личном кабинете все 5 устройств отображаются и подписка является активной. Переустановка приложения не дала результата.

The conditions were not explained to anyone; when I tried to read the link, the page did not open. You are not alone in this problem, it affects everyone! They ditched us and are now silent. Technical support responds all the same way, maintaining the same infrastructure.

Yeni güncellemeden sonra vpn'i açmaya çalıştığımda uygulamayı güncellememe rağmen bu hatayı alıyorum. ve ayarlardaki protokol seçme opsiyonu kaldırılmış benim gibi bir sürü insan bu özellik yüzünden abone olmuşken bu değişikliğin sebebi nedir? İşletim sistemi : Microsoft Windows 11 CoreSingleLanguage x64 Build 26200 Kaspersky Sürüm: 21.23.6.614-2, Kaspersky VPN Secure Connection

Здравствуйте! Возможно ли конвертация лицензии из международной в Российскую? И второй вопрос, почему пропала возможность скачать файл конфигурации на зарубежных лицензиях? Посмотрел предложения PURE VPN на их сайте, они такое предоставляют. Спасибо!

в техподдержку обратитесь, по вашей проблеме на форуме можно только на картах погадать выпал бубновый валет - попробуйте удалить антивирус https://support.kaspersky.ru/common/uninstall/12783#block2, сохранив только информацию о лицензии и вновь установить https://support.kaspersky.ru/common/start/13514

@dandy71 Veuillez consulter → Fenêtre Service clientèle → Clé de licence " Le lien <clé> ouvre la fenêtre Détails de licence qui reprend les informations sur la licence active. "

Vous pouvez quand même remplir le formulaire c'est ce que j'ai fait sans renseigner le numéro de licence demandé cela a créer un ticket d incident et ils m on nt contacter par mail avec la procédure de diagnostic.... Bon courage, je comprends que l'on préfère quand tout fonctionne espérons que tout rentre dans l' ordre rapidement.