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Stan_natS

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  1. There is another issue with hardware virtualization. I use the program Sandboxie, and when I create more than three virtual machines with its help, Kaspersky disables hardware virtualization. It disables it completely. And even with the virtual machines turned off, I can no longer enable hardware virtualization separately.
  2. 1, We're not sure where this information is from: "the screenshot feature is now programmed into the software" - please provide the source reference - URL? - If you read carefully, this applies only to version 21.16. I received this information from correspondence with the company's support service. In each country, there is a team of developers that creates software according to local laws and customer requirements. In this version, at the request of developer clients, they have implemented the absence of "safe payment" protection for debugging payment system applications. That is, you can take a screenshot with the Windows key. I wrote about the dangers of this for the user. You were distracted; anyone can walk by and take a screenshot. I'll repeat, if changes are being made, you need to leave the options that were there but allow the user to choose between them using a selection function. That is, a function is needed - check the box if you want it, don't check it if you don't. 2, The only *recent* Safe-Money change we're aware of is: Kaspersky for Windows, What's new in the latest version of the application, December 26, 2023, ID 119653 "Improved the Safe Browsing component: now the color of the frame changes when protection components are turned off." - This point is not relevant to the matter. 3, Safe Money, Report a problem - correct. The following is the Privacy Policy compliance guidelines, in relation to the Safe Money Report a problem feature: Privacy provisions for sending feedback on Safe Money performance. IF (you) require an incident request number OR Email acknowedgement - you're more than welcome to report a problem via Kaspersky Customer Service - https://support.kaspersky.com/nl/b2c/nl#contacts - all such requests generate an incident request #, prefixed with INC0000 that can be tracked & managed via this # & send an automated Email with the Incident request #. - Let's repeat. If you are writing in the lower browser window - the request goes without identification; if it's through customer support, then with a reference number. 4, We've acknowledged the language issue, you may wish to raise a Feedback, I have a complaint request, also with Kaspersky Customer Service - https://support.kaspersky.com/nl/b2c/nl#contacts. - Here are two issues: The quality of communication with customer support over the phone. There is a program interface that seems to be unified for all countries. There are not many options in the program for home use. It's not expensive to translate. For instance, in the EU, there are currently 27 member states. Labor migration is widespread. A person comes to another country and can only buy a local program with a maximum of three languages. This doesn't even consider large language groups of migrants from other countries. This is what is called an unfriendly interface. Make it like Windows, for example. Download a language pack, and the program will be in your native language. It's elementary; everything has already been invented.
  3. I was explained that starting from version 21.16, the screenshot feature is now programmed into the software. However, the developers forgot to add the option for the user to choose in the program, meaning the user must decide whether to allow or disallow taking screenshots systemically in the secure browser. On one hand, this assists developers and debuggers, but on the other hand, it compromises the security of the program. In other words, anyone can take a screenshot of the screen, even physically, while you are not looking or stepped away. The company itself has thus reduced the security of the program. Sending a message through the green form at the bottom right sends the message directly to the developers without any identifier, hence there is no reaction via email. To test the secure browser's functionality, you can download a third-party screen capture program. Open the secure browser, and if after taking a screenshot you see the content of the secure browser's screen, the program is not functioning correctly. I'll reiterate, a company that does not support multilingualism (in its software, in support) a priori cannot operate in Europe. Seems like it's not the Middle Ages. Finally, now there should be no language problems at all, especially with the emergence of AI, it's not just Google Translate.
  4. 1, The secure browser has stopped working correctly. 2, The submission of the problem form doesn't work (small green button in the top right corner). There is no confirmation via email. 3, Premium - not really premium. Support is only available in English, French, and German))) Is this from the last century? There isn't even support for the official language of the country of purchase))) Kaspersky - does not speak with the customer in their language, excellent PR for a successful company. 4, Premium, which is not really premium, has no form for sending problem messages anymore, except for a live call? There, 50% is completely unclear what the operator is saying. The call quality is awful. 5, The problem - if you open the secure window, everything is visible; if you take a screenshot of the screen (not a black screenshot). 6, Changing browsers in the program settings doesn't make any difference.
  5. Если назвался груздем, полезай в кузов. Как говорит народная мудрость. Это ведь у Касперского отслеживание нежелательного ПО и нежелательных ссылок. Значит это дело Касперского. Возможно, у вас в России с Яндексом все в порядке, но заграницей сбоит.
  6. Памяти то завались на компьютере, игровой. Кто поджирает память, если открыты только Яндекс? Или точнее, проблемы только с посещением Яндекса?
  7. Привет всем. Вопрос простой - почему постоянно возникают проблемы с посещением страниц Яндекса(не браузера от Яндекса)? Страница открывается как начальная, потом отрываешь чуть больше(в новых окнах) или просто Яндекс.Дзен и … зависает МС Эдге. Пишет недостаточно памяти. Не пора ли Касперскому проверить все алгоритмы Яндекса? Да, еще появилось сообщение от такого чуда BotFAQtor.ru Или это просто такая невинная накрутка показов Яндекса? П.С. даже не понятно, в какую категорию этот вопрос отнести.
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