Cannot login to forum!

[darkflux88]

Just tried to login to my account on K Forums, and it throws up this error message, saying my account needs to be linked. Okay, so I click the link, and it loads...the same page.

I had to create a new account with a different email address just to post this. I've logged in dozens of times before! What happened?!?

 

P.S., I already tried clearing the cache and hard reloading the page. Running latest update of Chrome.

Edited December 18, 2022 by darkflux88

[Flood and Flood's wife]

52 minutes ago, darkflux88 said:

Just tried to login to my account on K Forums, and it throws up this error message, saying my account needs to be linked. Okay, so I click the link, and it loads...the same page.

I had to create a new account with a different email address just to post this. I've logged in dozens of times before! What happened?!?

P.S., I already tried clearing the cache and hard reloading the page. Running latest update of Chrome.

Hello @darkflux88, 

Welcome back!

1. Was (your) previous profile darkflux ? 
2. Have (you) been able to successfully log into (your) https://my.kaspersky.com/ (MyKaspersky account), with (your) original email? 

Thank you?
Flood?+?

 

[Flood and Flood's wife]

@darkflux88

The Kaspersky Community Mods or Kaspersky Community Admin will help you when they're available. 

[Schulte]

Hello @darkflux88,

I had similar problems logging in a short time ago.
It turned out that it was a message to accept the new terms of use. This page was blocked by my browser, I guess it thought it was something like a cookie banner.
After temporarily disabling uBlock and NoScript, the request was visible. After accepting it ran again as usual.
Can you please test it with an appropriately configured browser?

[darkflux88]

I have no "Popup Blocked" icon at the top, and I even tried it in Incognito Mode, which does not load plugins/extensions.

Also, I CAN login to My Kaspersky with no problem. It's just the forums that won't let me in.

And yes, my other user account is darkflux.

Edited December 18, 2022 by darkflux88

[Schulte]

Hi @darkflux88,

please contact an admin. E.G. @Danila T. or @Igor Kurzin.
I can't see anything special in your profile. No restriction, no warning.

[darkflux88]

will do. thank you.

[Igor Kurzin]

@darkflux88, hi, please try darkflux account again now, how will it go? 

[darkflux88]

It still says the message in the above image "Your account needs to be linked before you can sign in with this method. Log into the front-end to complete this and then try again." 

I'm not even sure what that means...

[Igor Kurzin]

Thanks for the update, checking. 

[Danila T.]

Hello,

I replied via private message.

[darkflux]

Well, thanks to Danila I am back!

Thank you everyone ?

Edited December 20, 2022 by darkflux

[bep_1995]

Hello and happy new year !!

I have the same problem as darkflux had. I cannot log in to the forum, my Kaspersky work's fine but not this forum.

When I try to login says

Your account needs to be linked before you can sign in with this method. Log into the front-end to complete this and then try again.

What the heck is the front-end ? And with what need I to link my account ?? Whatever I try didn't help

I want to ask something else. 

If I delete my Kaspersky account, automatically deletes and the forum account ?? I ask this to delete the new account in case my old one is fixed.

[Guest]

@Igor KurzinSorry for bump up old post

I currently have same problem, I deleted my My Kaspersky account, recreate and then this problem appear (currently I'm using new temporary account to post here)

Can you help me to link my old account to the My Kaspersky (both have same email address)?, if can, I'll DM you the email address, after that please delete this new account

Thank you so much.

 

[FFFreestyleRRR]

Hello,

I have the same problem. My original account is this one:

https://forum.kaspersky.com/profile/ffreestylerr-7987/

But I am unable to log-in because of the same message from the first post.

I am able to log in to MyKaspersky account just fine.

I've tried to log in with my previous used e-mails, but now it created new accounts instead. 😄

Can I somehow use my original account and get these two deleted?

https://forum.kaspersky.com/profile/fffreestylerrr-62967/

https://forum.kaspersky.com/profile/ffffreestylerrrr-62969/

Edited March 11 by FFFreestyleRRR

[Berny]

@FFFreestyleRRR

13 minutes ago, FFFreestyleRRR said:

Can I somehow use my original account and get these two deleted?

https://forum.kaspersky.com/profile/fffreestylerrr-62967/

Above account is containing your latest Topics 🤔

[FFFreestyleRRR]

Just now, Berny said:

@FFFreestyleRRR

Above account is containing your latest Topics 🤔

Yes, because I couldn't log in with my original one. Sadly.

[Danila T.]

Hello,

1) You need to request deletion of accounts from the profiles of those accounts. Settings -> Security and Privacy.

2) About https://forum.kaspersky.com/profile/ffreestylerr-7987/ Write us a support request: https://support.kaspersky.com/b2c/#contacts from the email to which this account is registered.

[FFFreestyleRRR]

2 minutes ago, Danila T. said:

Hello,

1) You need to request deletion of accounts from the profiles of those accounts. Settings -> Security and Privacy.

2) About https://forum.kaspersky.com/profile/ffreestylerr-7987/ Write us a support request: https://support.kaspersky.com/b2c/#contacts from the email to which this account is registered.

Unfortunately, I don't remember the e-mail used for this one. I've tried all 3 e-mails and 2 of them led to creating 2 new accounts instead and the third e-mail show the message as in the first post. Probably this is the original e-mail used for the 7987 account, but I can't verify that myself now.

[Danila T.]

Yeah, it's that email. Write us a support request: https://support.kaspersky.com/b2c/#contacts from the email to which this account is registered.