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  1. Buenas días, Buenas tardes o Buenas noches estimados, Por error volvi a descargar 2 veces y duplique la activación de Kaspersky Standard en mi laptop, con la segunda activación que hice por error me salio un mensaje de error: que ya he superado la cantidad máxima de activaciones permitidas para el código de activación escrita. Ahora ya no puedo usarlo, soy cliente de la empresa NETLIFE de servicio de internet aqui en el Ecuador y como promoción me viene incluida la licencia de Kaspersky para 3 dispositivos y ya tengo activado en mi celular el antivirus, por favor su ayuda con la solución ya que no puedo activar en mi laptop, ademas ya tengo el tiket: INC000017019672 que enviaron por el correo que notifique por otro medió
  2. 'Report' page column is not saving or updating anymore which includes detailed information regarding viruses scan like 'full/quick/path file or external devices'. Not sure yet about background/rootkit scan since last time it happened was at 3 a.m. And going to wait untill it start 24 hours after. This similar bug happen to occur last month around May 12th and took more than 9 days to Kaspersky acknowledge that existing issue. And I was still studying that proccess and symptoms and wait so others could report this as well. Although back then that bug was only affecting 'background/rootkit scan'. But this happening out of the blue again but instead got to affect all type of scans on report page is one thing to get me annoyed. So I'm making this report as fast as I can so it get fixed as soon as possible. Last known scan was save and it happen to be 18 hours ago and the update pulled a search for at 1:39 a.m. of 06/10. Then at the same day on 7:00 p.m. this bug started. Any action I'd initiate like viruses scans were not properly being saved at report page.
  3. I have Installed Keswin 12.7 in Win server and got following components enabled. When I installed Keswin in Win 10 I got the following components are enabled , I am using EDR Foundation License Why every components are not enabled in both Win10 and Win server 16
  4. Let's make it clear, as Kaspersky Security for Windows Server is not available for download anymore: Is Kaspersky Security for Windows Server v11.0.1.897 a deprecated/obsolete product and for new installations on servers we should use Kaspersky Endpoint Security for Windows, the same which we use on workstations?
  5. On the 18th and 19th June, I downloaded and paid for two standard and one plus version. Having realised what had happened I cancelled the unwanted versions and requested a refund. Kaspersky acknowledged the cancellations and told me I would recieve my refunds within 7 days. That was nearly two moonths ago! They have told me that they do not know how to issue refunds but are working on a solution - would you believe! Since then I have exchanged numerous emails, but have not been offered any explaination as to why there is a problem and when I might receive my refunds. It is becoming clear that they are simply trying to stall and have no intention of giving any refunds - despite their 30-day refund guarantee. Is this fraudulent trading and should I now involve Trading Standards?
  6. I got this pop up. i ve chosen both option but it didnt take it away. Can i get it out by myself or need kaspersky support thx.
  7. Hello, I work in an I.T. company, and we manage a couple of companies' antivirus infrastructure. I began to manage another company, and went through the usual motions of setting it up, however I couldn't download the distribution packages, it just loads nothing, barren. Something was giving me weird vibes when I had to accept the agreement, took me a few hours of trial and error, but it loaded and I accepted. Now it doesn't give me the distros. What do I do? I contacted their e-mail, and even their office in my country but they refuse to pick up. P.S. Kaspersky Endpoint Security Cloud, User European Edition 15-19 Build version: 24.9.1.14
  8. Hi, I had run a quick scan about two days ago, and I hadn't noticed that the AV had found two (one?) corrupted objects and a missing file. Just wanted to know what I can do about it and what it means. The relevant part of the log: 10/14/2024 6:32:35 AM C:\Program Files (x86)\Windows Kits\10\bin\10.0.22621.0\x86\MsiInfo.exe\Obsidium Corrupted Object corrupted File C:\Program Files (x86)\Windows Kits\10\bin\10.0.22621.0\x86\MsiInfo.exe// Obsidium Corrupted OMNI\[redacted] Initiator 10/14/2024 6:32:35 AM C:\Program Files (x86)\Windows Kits\10\bin\10.0.22621.0\x86\MsiInfo.exe Corrupted Object corrupted File C:\Program Files (x86)\Windows Kits\10\bin\10.0.22621.0\x86 MsiInfo.exe Corrupted OMNI\[redacted] Initiator 10/14/2024 6:34:03 AM C:\Users\[redacted]\AppData\Local\VirtualStore\Program Files (x86) Not processed Object not processed File not found File C:\Users\[redacted]\AppData\Local\VirtualStore\Program Files (x86) Not processed OMNI\[redacted] Active user
  9. Нет возможности зайти в приложение, бесконечная загрузка после ввода адреса почты и кода Бесконечный заход в аккаунт
  10. My device is a Mac (Sonoma 14.6.1). I have attached a screenshot of my Kaspersky application version. I only managed to update my browser by temporarily turning protection off. Otherwise, something seems to stop the download. The update progress bar in the Firefox settings gets stuck after downloading a few kilobytes, and does not progress, even if I restart the browser and try again. Once I turned Kaspersky protection off entirely, the download immediately continued, and I was able to update the browser as normal, before turning protection back on again. I now have the latest version of Firefox. This was not an issue before, and has only started happening since I downloaded the latest version of the Kaspersky application.
  11. По каким-то причинам не могу установить на ПК Kaspersky Standard (KS). Установка проходит до 80% за 2,5 часа и далее за несколько часов до 98%. Далее установка останавливается. На диске С: свободно более 7 Гб. Операционная система Win 7. На ПК (давно не работающем) стоял антивирусник KIS. KIS на ПК был удален перед установкой KS через «программы и компоненты» панели управления. Ключ активации на KS есть. Есть и лицензионный ключ приобретенный на три ПК. Причина переустановки KS – поломка ПК на котором он был установлен. Подскажите, в чем причина невозможности установить KS.
  12. 之前通过客服渠道回应8月产品线更新,同步推出premium等版本
  13. Добрый день. Столкнулся с очень не прияной проблемой - блокировкой всего интернета на моем ПК. После нескольких часов мучений, оказалось что антивирус блокирует все подключения к Интернету. После удаления интернет появился. Повторяемость данного решения подтверждаю. 3 раза устанавливал - потом пришлось удалять. Как решить данную проблему, подписка на Каспер официальная. Советуют почистить папку Report, но антивирус не дает - мало прав на удаление. Вопрос - где в антивирусе отключить самозащиту в моей версии продукта kaspersky4win202121.18.5.438aru_46710.exe ?
  14. Aquí puedes encontrar enlaces de descarga para todas las aplicaciones de Kaspersky para dispositivos móviles. Las descargas y actualizaciones de las aplicaciones de Kaspersky desde Google Play no están disponibles temporalmente. Puede descargar y actualizar aplicaciones de Kaspersky en Android utilizando uno de los métodos de este artículo. Si necesita ayuda para instalar o activar aplicaciones en su dispositivo Android, siga estas instrucciones.
  15. After download and install Kaspersky, i scanned my computer and have a lot of virus, after restart the computer i have many notification , please help me, i think my computer till have virus
  16. Антивирус не удаляет на телефоне зараженный файл.Начал находить после обновления ОС.Как его удалить?
  17. I get that visually; Kaspersky Internet Security and Kaspersky Standard are different. I have read it in other posts about what the difference is. I understand that KS is replacing KIS, and that you can use your KIS subscription to activate KS. These are the answers given to the question "what is the difference between' when it is asked. My question is: are they different component and feature-wise behind the GUI? To elaborate, are they using the same underlying modern technologies? Or does KS have some functionality in terms of security and protection that KIS does not have? I ask because I like the look of KIS and want to continue to use it until it is retired. BUT, I am willing to sacrifice this want for a need if KS is using better technology underneath the pretty 'face'. Thank you for your time. Edit to add: I am only asking about the Windows desktop versions, I don't need the other device functionality like ios or android.
  18. 操作系统版本: Kaspersky软件版本(由于现在软件无法启动,在UI界面无法查看软件版本,因此以截图示意): 问题如下图所示,一直卡在这个界面上,并且持续几分钟后,该界面直接消失,并且主界面也不显示。观察任务管理器里面Kaspersky的进程如下图所示。 请问,这种情况该如何解决?
  19. Olá a todos(as), Possuo um controle pessoal financeiro e uma das coisas que sempre me deixa na mão é encontrar e saber dados financeiros do Kaspersky. Só é possível saber informações do valor sendo cobrado da assinatura quando chega o dia, porém, gostaria de saber se é possível ter acesso a essas informações correspondentes à minha assinatura, como assinaturas que já foram pagas e o valor previsto. Seria interessante também verificar se houve alguma eventual alteração no valor da cobrança. Sou usuário dos serviços da Kaspersky desde 2021, se não me falha a memória, e achei interessante compartilhar essa dúvida com os demais. Abraço!
  20. Windows 11, Kaspersky Plus Internet Security Kaspersky will collide with laptops made by Honor because they come preloaded with Honor's Computer Butler's smart service and Chionson's active defense module. The reason why I installed Kaspersky is that the computer's security program does not have the ability to resist network attacks. So, in order to make Kaspersky and these software coexist, I added them to Kaspersky's exclusions. I thought that would be good. Then Kaspersky reported OfficeClickToRun, and I knew that there would be countless troubles in the future, so I uninstalled Kaspersky. During this time, the WIndows taskbar (Explorer) appeared unresponsive twice even though I had exclusions set. As smart technology is widely installed in laptops (e.g. Lenovo), can Kaspersky work with Oems to solve the problem of compatibility between security software and smart technology preinstalled on the computer? Or roll out components with only cyber defense capabilities?
  21. rt,windows安全中心时常会弹出提醒卡巴斯基已经停止的消息,然后检查发现卡巴斯基不明原因崩溃,有时候会自动重新启动程序,有时候需要手动启动,问题频率很高(几乎每天一次),不明白是什么原因导致的。
  22. 您好! 我有个疑问,如果启动卡巴斯基的硬件虚拟化技术,我该如何验证它真的在工作 虽然在卡巴斯基中启动硬件虚拟化失败会有一个不兼容的提示,但是我发现在首次安装卡巴斯基时使用硬件虚拟化并没有重启提示,然而,硬件虚拟化的启动条件一定是重启后才能运行的 假设这台电脑没有与卡巴斯基的硬件虚拟化不兼容的驱动之类,但卡巴斯基的虚拟化因为某种原因即便重启也无法启动,我该如何验证它 (这个问题源于我在使用火绒专杀工具时发现专杀工具启动成功,正常来说,启动硬件虚拟化的电脑是无法使用专杀工具的,尤其是内核层,此时卡巴斯基的硬件虚拟化设置界面没有任何提示) 哦,忘记说了,我用的是Windows11,卡巴斯基标准版
  23. Karspesky Standard give me this alert continuously: When I click to Resolve, nothing occurs. It seems Karspesky does not remove the Worm because it is inside a Google Drive content file, magaged by Google Drive. It sounds strange because Google does not alert me nothing about an e-mail or file suspectius. I try to find in my Gmail and Google Drive for something like "OMO", "OMO.doc.com", "*****@*****.tld", "@prodigy.net.mx" and nothing appears. Im inclined to ignore this alert, but I cant know what this actions implies. Please Help Me.
  24. Hallo zusammen, ich habe eine kurze Frage zum Update / Upgrade-Mechanismus von Kaspersky Standard. Auf meinem Hauptsystem habe ich aktuell Version 21.17.7.539c installiert. Kürzlich habe ich in meiner VM Kaspersky installiert und dort wurde 21.18.xx installiert. Kommt die neuere Version auch automatisch irgendwann mit den Signaturen-Updates und wird im Hintergrund aktualisiert oder muss man hier händisch tätig werden? Danke im Voraus für eure Hilfe. Gruß scope
  25. Добрый день. У меня на компьютере дикие вирусники, которые капец как замедляют комп, я устанавливал приложение больше 9 часов... а по итогу при добавлении нового устройства он пишет что лимит превышен, хотя их по моей подписке возможно добавить 5 устройств. Что делать и как с этим бороться?
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