Flood and Flood's wife
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Joined
Posts posted by Flood and Flood's wife
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36 minutes ago, 12bruh123 said:
I am trying to use KAV Remover on Kaspersky 21.17, it is not an option and the product is not being auto detected and there is no way to uninstall. Please Help.
Hello @12bruh123,
Welcome!
- Why are you using Kavremover?
- Is the computer in Safe Mode? READ: How to start a Windows PC in Safe Mode
- Post a full-screen screen-print of the Kavremover application, showing the results you see, we need to see what you see please?
Thank you🙏
Flood🐳+🐋 -
6 hours ago, karthur said:
- KSK does not lock on android phone when Wifi only and mobile data off.
- KSK does not connect to the internet when only wifi on and mobile data off on the android smartphone. Hence, device usage restrictions are not applied and kid cannot ask for additional time in reverse in case the phone was locked before.
- Once mobile data is activated and connects, KSK works as it should.
Can you help?
Hello @karthur,
Welcome!
KSK 1.103.0.3, Samsung One UI 3.1 V 11. We cannot replicate the issue: images 1, 2 & 3:
- As there's no *actual* information beyond the problem description, please check: Known issues.
- Log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include a *detailed history*. Support may request logs, traces & other data, they will guide you:
Please share the outcome with the Community, when it's available?
Thank you🙏
Flood🐳+🐋 -
4 hours ago, Sami Tad said:
thanks for your comment and i could find an email addresses or any contact on the tech support link . if you can you share me the link .
Hello @Sami Tad
Thank you for posting back!
Select the email icon & fill in the template as follows:
Thank you🙏
Flood🐳+🐋-
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3 hours ago, Gogo pineapple said:
- Kaspersky Anti-Ransomware Tool, scan, 99 percent
- I've got a problem. Antivirus keeps on scanning and is on 99%.
- It won't allow me to open my programs and applications.
- I've left it for a few hours how and it's still at 99% (My WiFi isn't a problem).
- I've opened my laptop recently and now it's switched off my internet connection.
Please help!!
Hello @Gogo pineapple,
Welcome!- Which Kaspersky software is *actually* installed - is it really Kaspersky Anti-Ransomware Tool? On the Windows Taskbar *hidden icons* right-click the Kaspersky icon, select About?
- Which *scan* is *actually* running?
- What is the *actual* error/s showing for the internet connection being switched OFF?
- READ: A scan task freezes or stops.
Please post back?
Thank you🙏
Flood🐳+🐋-
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1 hour ago, infotech said:
i am having since more than two weeks a big issue but similar to this one .i am not able to open my Autodesk Fusion 360 without disabling the Kaspersky antivirus , i did everything necessary ,i contacted Autodesk support , the only way was and still is disable Kaspersky then i can use it .
the error is always " network error, not connected to internet "
i think you should amend the program immediately to exclude the Autodesk Fusion from the anti-virus .
hope to have your immediate response
Hello @infotech,
Welcome!
- Which Kaspersky version is installed, on the Windows Taskbar *hidden icons*, rightclick the Kaspersky icon, select About?
- IF it's 21.3* it's Kaspersky's *old* software -> upgrade to Kaspersky's new software: Kaspersky Standard, read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ - the upgrade is free & is like-for-like.
- Download Kaspersky Standard from: https://www.kaspersky.com/downloads#update-product.
- *Make sure (your) Activation code is saved in (your) MyKaspersky account before uninstalling Kaspersky Anti-Virus.
- *Create a System Restore Point *before* uninstalling Kaspersky Anti-Virus.
- *After installing Kaspersky Standard - make sure to sign into the Kaspersky Standard application with the same email address (you) use to sign into (your) MyKaspersky account so the Kaspersky application synchronises with (your) MyKaspersky account.
Any issues or concerns, please post back?
Thank you🙏
Flood🐳+🐋 -
52 minutes ago, Costa said:
only, THERE IS NO "Follow: I forgot my password. What should I do? " not even in the picture user Porrent uploaded. its the same form that comes up when we want to quit Kas from the "hidden" taskbar icon.
so.... how do i reset it?
Hello @Costa,
Welcome!
Regarding the image posted by @Porrect - click X in the top right-hand-corner OR kill it via Taskmanager.
*Then* READ & FOLLOW the documentation: I forgot my password. What should I do?
- NOTE - as part of the process (you) will download & use KLAPR.zip - the password resetting tool - it's in the documentation.
- NOTE1 - it's only possible to reset password for a Kaspersky application when booting the computer in Windows Safe Mode - it's in the documentation.
- NOTE2 - SAFE MODE is MANDATORY - READ: How to start a Windows PC in Safe Mode - it's in the documentation.
Thank you🙏
Flood🐳+🐋 -
35 minutes ago, mistified said:
1. Version 21.17.7.539
2. Yes images equate to setting images shown.
3. I think my icon folder (known in win 10 as "briefcase") was actually saved across from my old hard drive. However if I follow what you may be thinking I should reiterate that I get the same results- kis.v2 etc- if using a search engine ( google or duck duck ) to locate my bank or indeed type in manually the url.
4. To be honest I never did install the extension pre or post March BUT I have done so now although it makes no difference sadly.
5. Sorry but I`m not sure what you mean by resetting browsers. I have changed browser defaults via windows settings and I have swapped browsers in Kaspersky "additions" category ( your red circled number 3 in images).
6. I`ve been reading other topics quoting certificates errors and message errors but nothing seems to cover my simple logic of why every url opens perfectly via the safe money website listing box yet any other means of location a url to open encounters varying degrees of speed opening troubles.
Hello @mistified,
You're most welcome!
Thank you for posting back & the information!
- "briefcase" in the context of Safe Money does not make sense, in our second image above, number 4 is Create shortcut for Safe Money = Clicking this link creates a desktop shortcut for starting Safe Money. This shortcut allows opening a window that contains a list of websites of banks or payment systems for which Protected Browser is used for access. || see image below
- (Your # 6. above) We're having trouble understanding the issue, sorry! We thought it was, when (you) were accessing a banking site, using Edge or Firefox, via a search engine (Google or Duck-Duck), the response was slow & there was kis.v2 showing - based on that understanding - we suggested: edge://settings/reset & Refresh Firefox - reset add-ons and settings - but - we're left wondering IF this is the problem? IF it's not too much trouble - could you describe it again please?
Thank you🙏
Flood🐳+🐋 -
54 minutes ago, frustratedkaspersky said:
I remote control 30 different machines
every time I need to make a change within Kaspersky, I have to wait for a customer to be in front of the machine in order to do so.
If a customer is not available, I am locked out until hours later as I can't click on anything else while the Kaspersky "are you sure that you want to change the settings? is activated.
The problem is - ON SOME MACHINES, I CAN CLICK ON do not prompt for confirmation during the next 5 minutes, and then most computers I can't
I try disabling UAC - however I cannot find out what setting can make me access and change their security remotely without them having to click
the call centre at Kaspersky haven't been upgraded to gpt 4o yet so they are still robotic and think that its not possible
Hello @frustratedkaspersky,
Welcome!
- Has Allow managing Kaspersky settings via remote control applications been *checked*?
- IF "do not prompt for confirmation during the next 5 minutes" can be clicked on - on some computers - but - not on others - it suggests the remote applications - have not been configured *identically*.
- Please share the Incident reference number provided by Kaspersky Customer Service, it's prefixed with INC0000?
Thank you🙏
Flood🐳+🐋 -
9 hours ago, mistified said:
Now something I don`t understand is that if I go to the main Kaspersky site then to the Safe Money section where all Url`s are listed I can hit on any line/site and amazingly the relevant web page opens perfectly in safe mode in both Firefox and Edge relatively quickly. No kis.v2 at all. Now some may say ok use that to access web pages BUT that`s not the point as I often go via a search engine or indeed via a folder I created with my regularly used icons. So please help. Why has this happened when I haven`t changed a thing and ideally point me how to rectify this.
Hello @mistified,
Welcome back!
- Which Kaspersky version, on the Windows Taskbar *hidden icons*, rightclick the Kaspersky icon, select About?
- Do all (your) Safe Money settings match the images - excluding 5 - where (your) list will be different? READ: Safe Money settings.
- Since the Feb/March *disaster* has the Safe Money folder / shortcut with the regularly used icons been *recreated*?
- Is the Kaspersky Protection browser extension installed in both Firefox & Edge?
- Have both Firefox & Edge browsers - in normal mode & Safe Money mode - been reset?
Thank you🙏
Flood🐳+🐋 -
38 minutes ago, Richchad said:
Thanks for that Flood, I hadn't looked into it enough, I will shorten the activity time and
- maybe unlock the vault with Windows Hello each time if necessary.😊
Hello @Richchad,
You're most welcome!
Thank you for posting back!
- (ioo) accessing KPM via Windows Hello is quicker & easier & it's *always* safer to keep the vault locked IF you are not sitting right there at the computer.
Thank you🙏
Flood🐳+🐋 -
2 minutes ago, Fergus said:
- Thank you so much - that worked. My husband now has unlimited VPN.
- You wouldn't happen to know how to download it to his Firesticks - would you? We tried ourselves but didn't manage it.
- Would we download Kaspersky Premium for Android and use my Kaspersky account to login and would he get unlimited VPN?
Hello @Fergus,
You're most welcome!
- That's excellent, good work! We're delighted to read this!
- Use OpenVPN, read: How to set up VPN in third-party clients - done via the MyKaspersky account portal.
- After setting up the OpenVPN, you would then do these steps & yes, as long as he is using the email that the subscription was purchased with - that has Unlimited VPN for 10 devices.
Any issues or concerns please post back?
Thank you🙏
Flood🐳+🐋 -
7 minutes ago, graefinpelagia said:
Thank you, Flood and Flood's wife. I fought the mistake I made and solved the problem.
Excellent @graefinpelagia, we're delighted to read the issue is resolved, good work!
Thank you for taking the time to update the Community!
Flood🐳+🐋
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3 hours ago, blckabr said:
Why does Kaspersky premium speed up the computer feature delete files in Outlook?
We encountered the same problem for the second time.
Isn't it ridiculous to delete outlook files to speed things up?
Hello @blckabr,
Welcome!
If this check box is selected, the application automatically searches for unused operating system files and Windows Registry faults. When the search is complete, Kaspersky displays a notification with information about search results.
- Are (you) sure it's PC Speed-Up that's deleting the Outlook files?
- Has Quarantine been checked?
- How is Mail Anti-Virus configured?
- For PC Speed-Up - were any of the following options *offered*:
*Choose how to process detected suspicious software*
- Disinfect
- Delete
- Skip
- Add to exclusions
- Apply to all objects of this type
Please post back?
Thank you🙏
Flood🐳+🐋-
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3 hours ago, Richchad said:
Hi Flood, maybe I didn't make my question very clear, I do have my bank cards saved in KPM but once you enter your password to access KPM you have access to everything, accounts, bank cards etc, whereas with Dashlane you had to enter your password again to view sensitive data like bank card details.
I realise that some may see this as overkill but it does prevent someone accessing bank details while you are logged into KPM unless you enter your password to view particular bank card details.
Hello @Richchad,
You're most welcome!
Thank you for posting back!
- Correct, it was not at all clear!
- Going by (your) / Dashlane explanation - we'd expect the same requirement for accessing banking & all other sites designed to protect *your* financial security? No?
- How? Presumably you don't wander off and leave the vault open?
- IF (you) wish for the software to be enhanced, (you're) welcome to log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts - select Email or Chat, then select Feedback, I have a Suggestion, or Feedback, I have a Complaint template - provide a *detailed history* & explanation/reasons for the request - include screen-prints IF they help to explain the request - support will submit the request to the relevant team(s) & provide you with feedback.
*Note, not all requests/suggestions are implemented & those that are, may take a long time, sometimes a very long time.*
Thank you🙏
Flood🐳+🐋 -
5 hours ago, Mike S said:
Same issue here both on old and now on new device (OnePlus 12R, Android 13 and 14)
It's quite a showstopper actually
Hello @Mike S,
Welcome!
We use KSK on multiple Androids & have never been able to replicate the issue; if KSK has been clean installed & the issue persists log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include images & OR a video of the error & a *detailed history*. Support may request logs, traces & other data, they will guide you:
Please share the outcome with the Community, when it's available?
Thank you🙏
Flood🐳+🐋 -
3 hours ago, Richchad said:
I have been using Dashlane for a few years until they decided to make a monthly charge and if you wanted to view your bank cards etc it requested you enter your password.
As I already had Kaspersky Password as part of my Kaspersky Plus subscription I have started to use it but there doesn't seem to be any requirement to protect bank card details like in Dashlane, is this something that might be added or maybe it is already there and I have missed it?
Hello @Richchad,
Welcome back!
KPM already has bankcard protection:
Thank you🙏
Flood🐳+🐋 -
3 hours ago, Fergus said:
I do not need to use a VPN so is there a way to give it to him or can he buy a Kaspersky VPN on it's own?
Hello @Fergus,
Thank you for posting back!
There is https://www.kaspersky.com/vpn-secure-connection - however - (ioo) economically, it would be a waste for (your) husband to buy a *new* subscription for the stand-alone Premium VPN.
The subscription is based on the email that was used when (you) purchased it, IF (you) sign OUT of the VPN with that email address & (your) husband signs IN with that same email address - that *should* work - that does mean (your) husband has access to the same email address for (your) MyKaspersky account but *not* your Kaspersky Password Manager MASTER password vault & OR KPM cloud - unless - he knows *your* KPM MASTER password.
Change the following in (your) Kaspersky VPN:
& in (your) Kaspersky Premium, go to Interface Settings, select Configure notifications
*uncheck* VPN - for both columns - as shown - select OK, select Save, select Confirm:
Any issues or concerns please post back?
Thank you🙏
Flood🐳+🐋 -
11 hours ago, CodenameJelly said:
This is why I didn't want to create an account and put activation code, I don't want my PC listed on the website where you can run commands to it, too many breaches happen, can I remove it and still keep protection on my computer.
Hello @CodenameJelly,
Welcome back!
- Use 2FA, READ: How to set up two-step verification.
- Make sure 2FA is setup on multiple devices.
- Password protect the installed application: READ: How to password-protect access to the application management functions.
Thank you🙏
Flood🐳+🐋 -
Hello @schu, @kline6666 & @BlackHawk,
Welcome!
Kaspersky have posted a statement on X (previously Twitter): Kaspersky
For any issues, please contact Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts.
Thank you🙏
Flood🐳+🐋-
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4 hours ago, Fergus said:
Last year I bought a 2 year, 10 devices Kaspersky Premium and share it with my husband. Until now he has used a VPN from a different vendor but, when it recently expired, I told him our Kaspersky Premium contained an unlimited VPN. However, my version of Kaspersky Premium shows unlimited but, despite us both showing version 21.17.7.539 his is restricted to 300Mb per day.
He has his own My Kaspersky account (to enable us to have separate Password Manager databases).
How can he get unlimited VPN?
Hello @Fergus,
Welcome!
Sadly, on the Kaspersky Premium shared subscription he can't, the information is hidden in the shopping cart: VPN for 1 user account on all devices.
- (ioo) Kaspersky should show this information on this page: https://www.kaspersky.com/premium.
Thank you🙏
Flood🐳+🐋 -
26 minutes ago, CodenameJelly said:
Shouldn't KIS keys go to Plus considering its "Kaspersky Plus Internet Security" not Kaspersky Standard Internet Security?
God I used to love this AV suite, been using it over a decade but its causing me nothing but stress and headache now.
Hello @CodenameJelly,
Welcome back!
We agree it's confusing!
This information: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T. Q. 1. applies IF (you) *convert* the existing license, i.e. KIS = Standard.
IF a *new* subscription is purchased, Kaspersky have named their new software Kaspersky Plus Internet Security - just to confuse everyone (ioo) - what a waste of time after telling everyone it's a new beginning, when the new software FIRST came out, the OLD names were not on the software, the OLD names were added not so long ago, all it's done is made people confused!
Thank you🙏
Flood🐳+🐋 -
2 hours ago, CodenameJelly said:
A. So KIS Goes to Standard?
B. I thought KIS = Plus?
Hello @CodenameJelly,
Welcome!
A. Yes! According to Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T. Q. 1, KIS = Standard.
B. KTS = Plus.
Thank you🙏
Flood🐳+🐋 -
3 hours ago, racerswift said:
Just tried to load total security on a new Surface Pro 11. Has the ARM processor, will not load as incompatible, Any timeline on fixing this issue?
Hello @racerswift,
Welcome!
In topic: VMware Fusion + Windows 11 on MacBook Pro M1, DmitryKarpov, asked: "Is there any timeline for getting it ready for the ARM platform?"
@Danila T. replied:
"Yes, there are such plans, but we can't announce the dates yet."
Also Kaspersky Total Security - has been replaced by Kaspersky Plus, (you) may wish to upgrade, the upgrade is *free* & is like-for-like, READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ.
Thank you🙏
Flood🐳+🐋 -
17 minutes ago, faltonico said:
So typing this was a massive waste of time. Thank you anyways. I bet Kaspersky is also grateful for your free service.
Hello @faltonico,
Thank you for posting back!
You're most welcome!
No, you typing your topic was not a massive waste of time. We provided a resource, whether you chose to read it is up to you.
As to whether or not Kaspersky are grateful for our voluntary service - we have no idea & we don't care - we're not here for Kaspersky, we're here for the *users* of the Kaspersky software & the Kaspersky services.
Thank you🙏
Flood🐳+🐋-
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need download kaspersky plus offline installer
in Kaspersky: Basic, Standard, Plus, Premium
Posted · Edited by Flood and Flood's wife
grammar😞
Hello @RealCustomerfromtheUS,
Welcome!
Thank you🙏
Flood🐳+🐋