Flood and Flood's wife
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Posts
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Joined
Posts posted by Flood and Flood's wife
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7 minutes ago, graefinpelagia said:
Thank you, Flood and Flood's wife. I fought the mistake I made and solved the problem.
Excellent @graefinpelagia, we're delighted to read the issue is resolved, good work!
Thank you for taking the time to update the Community!
Flood🐳+🐋
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3 hours ago, blckabr said:
Why does Kaspersky premium speed up the computer feature delete files in Outlook?
We encountered the same problem for the second time.
Isn't it ridiculous to delete outlook files to speed things up?
Hello @blckabr,
Welcome!
If this check box is selected, the application automatically searches for unused operating system files and Windows Registry faults. When the search is complete, Kaspersky displays a notification with information about search results.
- Are (you) sure it's PC Speed-Up that's deleting the Outlook files?
- Has Quarantine been checked?
- How is Mail Anti-Virus configured?
- For PC Speed-Up - were any of the following options *offered*:
*Choose how to process detected suspicious software*
- Disinfect
- Delete
- Skip
- Add to exclusions
- Apply to all objects of this type
Please post back?
Thank you🙏
Flood🐳+🐋-
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3 hours ago, Richchad said:
Hi Flood, maybe I didn't make my question very clear, I do have my bank cards saved in KPM but once you enter your password to access KPM you have access to everything, accounts, bank cards etc, whereas with Dashlane you had to enter your password again to view sensitive data like bank card details.
I realise that some may see this as overkill but it does prevent someone accessing bank details while you are logged into KPM unless you enter your password to view particular bank card details.
Hello @Richchad,
You're most welcome!
Thank you for posting back!
- Correct, it was not at all clear!
- Going by (your) / Dashlane explanation - we'd expect the same requirement for accessing banking & all other sites designed to protect *your* financial security? No?
- How? Presumably you don't wander off and leave the vault open?
- IF (you) wish for the software to be enhanced, (you're) welcome to log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts - select Email or Chat, then select Feedback, I have a Suggestion, or Feedback, I have a Complaint template - provide a *detailed history* & explanation/reasons for the request - include screen-prints IF they help to explain the request - support will submit the request to the relevant team(s) & provide you with feedback.
*Note, not all requests/suggestions are implemented & those that are, may take a long time, sometimes a very long time.*
Thank you🙏
Flood🐳+🐋 -
5 hours ago, Mike S said:
Same issue here both on old and now on new device (OnePlus 12R, Android 13 and 14)
It's quite a showstopper actually
Hello @Mike S,
Welcome!
We use KSK on multiple Androids & have never been able to replicate the issue; if KSK has been clean installed & the issue persists log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include images & OR a video of the error & a *detailed history*. Support may request logs, traces & other data, they will guide you:
Please share the outcome with the Community, when it's available?
Thank you🙏
Flood🐳+🐋 -
3 hours ago, Richchad said:
I have been using Dashlane for a few years until they decided to make a monthly charge and if you wanted to view your bank cards etc it requested you enter your password.
As I already had Kaspersky Password as part of my Kaspersky Plus subscription I have started to use it but there doesn't seem to be any requirement to protect bank card details like in Dashlane, is this something that might be added or maybe it is already there and I have missed it?
Hello @Richchad,
Welcome back!
KPM already has bankcard protection:
Thank you🙏
Flood🐳+🐋 -
3 hours ago, Fergus said:
I do not need to use a VPN so is there a way to give it to him or can he buy a Kaspersky VPN on it's own?
Hello @Fergus,
Thank you for posting back!
There is https://www.kaspersky.com/vpn-secure-connection - however - (ioo) economically, it would be a waste for (your) husband to buy a *new* subscription for the stand-alone Premium VPN.
The subscription is based on the email that was used when (you) purchased it, IF (you) sign OUT of the VPN with that email address & (your) husband signs IN with that same email address - that *should* work - that does mean (your) husband has access to the same email address for (your) MyKaspersky account but *not* your Kaspersky Password Manager MASTER password vault & OR KPM cloud - unless - he knows *your* KPM MASTER password.
Change the following in (your) Kaspersky VPN:
& in (your) Kaspersky Premium, go to Interface Settings, select Configure notifications
*uncheck* VPN - for both columns - as shown - select OK, select Save, select Confirm:
Any issues or concerns please post back?
Thank you🙏
Flood🐳+🐋 -
11 hours ago, CodenameJelly said:
This is why I didn't want to create an account and put activation code, I don't want my PC listed on the website where you can run commands to it, too many breaches happen, can I remove it and still keep protection on my computer.
Hello @CodenameJelly,
Welcome back!
- Use 2FA, READ: How to set up two-step verification.
- Make sure 2FA is setup on multiple devices.
- Password protect the installed application: READ: How to password-protect access to the application management functions.
Thank you🙏
Flood🐳+🐋 -
Hello @schu, @kline6666 & @BlackHawk,
Welcome!
Kaspersky have posted a statement on X (previously Twitter): Kaspersky
For any issues, please contact Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts.
Thank you🙏
Flood🐳+🐋-
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4 hours ago, Fergus said:
Last year I bought a 2 year, 10 devices Kaspersky Premium and share it with my husband. Until now he has used a VPN from a different vendor but, when it recently expired, I told him our Kaspersky Premium contained an unlimited VPN. However, my version of Kaspersky Premium shows unlimited but, despite us both showing version 21.17.7.539 his is restricted to 300Mb per day.
He has his own My Kaspersky account (to enable us to have separate Password Manager databases).
How can he get unlimited VPN?
Hello @Fergus,
Welcome!
Sadly, on the Kaspersky Premium shared subscription he can't, the information is hidden in the shopping cart: VPN for 1 user account on all devices.
- (ioo) Kaspersky should show this information on this page: https://www.kaspersky.com/premium.
Thank you🙏
Flood🐳+🐋 -
26 minutes ago, CodenameJelly said:
Shouldn't KIS keys go to Plus considering its "Kaspersky Plus Internet Security" not Kaspersky Standard Internet Security?
God I used to love this AV suite, been using it over a decade but its causing me nothing but stress and headache now.
Hello @CodenameJelly,
Welcome back!
We agree it's confusing!
This information: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T. Q. 1. applies IF (you) *convert* the existing license, i.e. KIS = Standard.
IF a *new* subscription is purchased, Kaspersky have named their new software Kaspersky Plus Internet Security - just to confuse everyone (ioo) - what a waste of time after telling everyone it's a new beginning, when the new software FIRST came out, the OLD names were not on the software, the OLD names were added not so long ago, all it's done is made people confused!
Thank you🙏
Flood🐳+🐋 -
2 hours ago, CodenameJelly said:
A. So KIS Goes to Standard?
B. I thought KIS = Plus?
Hello @CodenameJelly,
Welcome!
A. Yes! According to Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T. Q. 1, KIS = Standard.
B. KTS = Plus.
Thank you🙏
Flood🐳+🐋 -
3 hours ago, racerswift said:
Just tried to load total security on a new Surface Pro 11. Has the ARM processor, will not load as incompatible, Any timeline on fixing this issue?
Hello @racerswift,
Welcome!
In topic: VMware Fusion + Windows 11 on MacBook Pro M1, DmitryKarpov, asked: "Is there any timeline for getting it ready for the ARM platform?"
@Danila T. replied:
"Yes, there are such plans, but we can't announce the dates yet."
Also Kaspersky Total Security - has been replaced by Kaspersky Plus, (you) may wish to upgrade, the upgrade is *free* & is like-for-like, READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ.
Thank you🙏
Flood🐳+🐋 -
17 minutes ago, faltonico said:
So typing this was a massive waste of time. Thank you anyways. I bet Kaspersky is also grateful for your free service.
Hello @faltonico,
Thank you for posting back!
You're most welcome!
No, you typing your topic was not a massive waste of time. We provided a resource, whether you chose to read it is up to you.
As to whether or not Kaspersky are grateful for our voluntary service - we have no idea & we don't care - we're not here for Kaspersky, we're here for the *users* of the Kaspersky software & the Kaspersky services.
Thank you🙏
Flood🐳+🐋-
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Also @QuantumHacked,
- This is the guide to follow: Files to send to Kaspersky technical support in case of PDM malware detection.
- zip the executable, add a password, either MALWARE or INFECTED & tell support the password
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Please share the outcome with the Community, when it's available?
Thank you🙏
Flood🐳+🐋-
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1 hour ago, vrn99 said:
- Again this argument makes absolutely zero sense, sounds like you are just working backwards to justify an existing limitation of the system being able to generate a single conf file per user account.
- If we work on the assumption that as a *SINGLE* user I have a subscription for 5 devices, I see no actual reason why generating up to 5 configuration files should not be allowed as it would be used for 5 devices that I own myself, besides the apparent reason of how the system is currently structured to only provide a single conf file.
- In any case my post was not meant to debate the interpretation of user vs device but to ask if multiple wireguard conf file generation was a possibility in the future.
Hello @vrn99,
Thank you for posting back!
- It's not an argument, it's a fact -> based on facts, those are: (you've) purchased a *single* USER account subscription, for 1 year, for 5 devices.
- The *subscription* is for one USER *account* - generating the configuration file is based on the USER account - not on the number of devices. The *subscription* has no facility to be shared with more USERS. Generating a second config file requires a second USER profile. That's not possible as the *subscription* is for a *single* USER.
- No, not as long as the *subscription* is for a single user.
- You're more than welcome to check with Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts
Please share the outcome with the Community, when it's available?
Thank you🙏
Flood🐳+🐋 -
4 hours ago, ziad189 said:
I have Kaspersky premium edition installed in my pc (windows 11 pro), I tried to install Kaspersky protection extension in brave browser but it doesn't work, is there any solution because brave is my default browser.
Hello @ziad189,
Welcome!
Kaspersky does not support Brave for the Kaspersky Protection browser extension, Kaspersky do support Brave for Kaspersky Password Manager extension (KPM), some users hack the KPM Chrome extension, renaming it so it's used as Kaspersky Protection browser extension *but* then they no longer have it available as the KPM extension.
*Any modification to Kaspersky software may void the software support contract* - READ: Support Rules for Kaspersky Software.
Thank you🙏
Flood🐳+🐋-
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9 hours ago, echotango said:
So my subscription for Kaspersky recently ended and I don't got the money to renew it currently so I've started using Kaspersky Free which I'm not sure if it provides real-time protection as in does it only helps scan the computer for a virus after you've downloaded something or been exposed or is it able to do the same a a paid version can and stop it before you download it or get exposed to the virus, malware etc.?
I hope this question makes sense, sorry if it's worded in a confusing way.Hello @echotango,
Welcome back!
Your question makes sense, do not worry!
Yes, Kaspersky Free is real-time protection! Kaspersky Free is a limited free version of Kaspersky. Using the free version of the application gives you high-quality protection supplemented by advanced features and a user interface fully reworked for ease of use.
IF (you) look at the Kaspersky Free GUI, there are little crown icons against various options that are *not* available in the Free version.
The Kaspersky Free subscription is renewed without (your) intervention.
Any issues or concerns please post back?
Thank you🙏
Flood🐳+🐋Resource:
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1 hour ago, vrn99 said:
I'm sorry but what you have said makes absolutely no sense, I am still the sole user of the devices. By providing two individual wireguard conf files it would take up two device slots out of the available 5 under the same user account.
Hello @vrn99,
Thank you for posting back!
- The *subscription* is for *one* user - that equals one user account for the configuration file & one user account for *all* devices.
- The number of devices greater than one is irrelevant IF the *subscription* is for *one* user.
- *The *same* user account cannot have more than one user profile to generate a configuration file*
- It's clearly shown on the product page & the shopping cart.
- There's no option to *invite* a second user, i.e. add a second user account & generate a second configuration file.
Thank you🙏
Flood🐳+🐋 -
9 hours ago, George Whittle said:
My question regards the "Kapersky keyboard" that shows up on my Mac every time that I try and key in a password. It blocks my ability to see what I am typing with my own keyboard (or if I use the Kapersky keyboard), and sometimes I can't make the keyboard disappear.
Is there any way to just not have the Kapersky keyboard show up on my screen at all. I never use it, and it just gets in the way.
Hello @George Whittle,
Welcome!
Read: Turn off/on automatic display of the onscreen keyboard - it needs to be *unchecked*
Thank you🙏
Flood🐳+🐋 -
6 hours ago, Viduranga said:
I have Kaspersky Plus, I want to upgrade to Premium plan.
- Is it possible?
Hello @Viduranga,
Welcome!
- Yes, IF (you) purchase a *new* Kaspersky Premium subscription, no if (you) wish to *convert* the existing Kaspersky Plus subscription into Kaspersky Premium.
Thank you🙏
Flood🐳+🐋 -
2 hours ago, The_Eagle_007 said:
Kaspersky password manager is excellent and have all the essential features. It even has an option to share the account credentials or secure notes. But only if instead of sharing it in a plain text a link is created which asks for the 6 digit code (which was generated when the user clicks on share option). So that it can be accessed only after entering the 6 digits code of it. Also when a link for share is created it also provides for the time duration as well as how many number of access can be made.
Sharing in a plain text is not secure enough.
- So I hope someone from Kaspersky forwards this suggestion to the concerned app developers and teams of Kaspersky Password Manager.
Hope it will be provided in the near future via an update.
Hello @The_Eagle_007,
Welcome back!
- IF (you) wish for the software to be enhanced, (you're) welcome to log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts - select Email or Chat, then select Feedback, I have a Suggestion, or Feedback, I have a Complaint template - provide a detailed history & explanation/reasons for the request - *include screen-prints IF they help to explain the request - support will submit the request to the relevant team(s) & provide you with feedback.
- Note, not all requests/suggestions are implemented & those that are, may take a long time, sometimes a very long time.
Please share the outcome with the Community, when it's available?
Thank you🙏
Flood🐳+🐋 -
12 minutes ago, 去掉激活 said:
I bought an extra set of software and it has been activated, and the official after-sales service does not agree to refund it，so I want to transfer it to people needed，
- Official sales: $52.99/year,you can give me $40, please e-mail to *****@*****.tld。
Hello @去掉激活,
Welcome!
- The Kaspersky Forum Spam filter hides email addresses - that's an automatic feature.
- We've read (you're) topics in the Chinese Forum, the new software *activates* on the purchase / payment date - perhaps ask Kaspersky support to *add* the new subscription to the existing subscription?
Thank you🙏
Flood🐳+🐋 -
35 minutes ago, yw71 said:
I can't find the window to authorize the change -> on the remote computer
However, I'll need the client on the remote to make this change... Providing they'll know how to.
Is there a reason Kaspersky does not use the normal window for changing settings?
Hello @yw71
What do you mean the 'normal window' for changing settings?
What do you see?
- Also, Kaspersky Security Cloud Free has been replaced by Kaspersky Free - (you) may wish to upgrade, Kaspersky Free is available to be downloaded here: https://www.kaspersky.com/downloads/free-antivirus
Thank you🙏
Flood🐳+🐋 -
1 hour ago, yw71 said:
When I use software such as Team Viewer or Anydesk, and I want to change a setting in Kaspersky Cloud Free, I can't find the window to authorize the change.
I can see any such window of MS Windows to authorize any changes to the system. But Kaspersky's is always hidden.
Please make it visible for Remote Support apps.
Hello @yw71,
Welcome!
Is Allow managing Kaspersky settings via remote control applications - checked?
Allow managing Kaspersky Free settings via remote control applications
Thank you🙏
Flood🐳+🐋-
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Kaspersky Premium - Unlimited VPN
in Kaspersky: Basic, Standard, Plus, Premium
Posted
Hello @Fergus,
You're most welcome!
Any issues or concerns please post back?
Thank you🙏
Flood🐳+🐋