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Posts posted by Flood and Flood's wife

    More for Linux home free.

    in Kaspersky Free

    Posted

    1 hour ago, PiotrBujakowski said:

    It is not a lot of software for Linux.

    Is for iOS, Android, but not for Linux.

    That is very good company, but I don't know why still is not something for Linux.

    Normal users need something good free with active monitoring.

    Hello @PiotrBujakowski, 

    Welcome!

    Kaspersky has commercial / business applications compatible with Linux, however, there's none for home users - the *protest* has been raised on previous occasions. 

    Thank you🙏
    Flood🐳+🐋

    Bluetooth connections blocked

    in Kaspersky Safe Kids

    Posted

    16 minutes ago, ThorneyBock said:
    • We have several other devices with Kaspersky Safe kids and this isn't an issue
    • Bluetooth connections blocked -> My child needs me to sign in every time he wants to connect headphones.
    • The permission screen, as screenshot above, still comes up when he tries to pair anything with Bluetooth  - it's not a headphone issue, it's and Bluetooth connection issue - and when he tries to add a wifi account. 

    Hello @ThorneyBock, 

    You're most welcome!

    Thank you for posting back & the information!

    1. The "other" devices, what are they; post back the OS version & build of each device? 
    2. Are those "other" devices - also used by (your) son, with the same KSK profile configured for him OR are there *other* KSK child profiles? 
    3. Which steps does (your) son take to add a wifi account - from the very first swipe OR tap, which screens does he access OR attempt to access? 

    Please post back?

    Thank you🙏
    Flood🐳+🐋

    Search can't find an existing entry

    in Kaspersky Password Manager

    Posted · Edited by Flood and Flood's wife
    spelling

    10 hours ago, KDcyp99 said:

    I just tested and Edge browser acts in exactly the same way as Chrome in that when I load up the login page and mouse click on the login email box, the green KPM icon appears on the login box and password box then when I click on the green icon in the login box it gives me both registered username/emails ie. it works fine!

    1. Your first screenshot image of the KPM app is exactly as mine. istorm entered in top right search box and no entries found.

    Hello @KDcyp99, 

    Thank you for the information!

    1. And what about: image two - search directly in KPM extension & image three - search in (your) MyKaspersky account / KPM - https://my.kaspersky.com/MyPasswords#/portal/pages/kpm/mainpassword? 
    2. Check (your) Windows for *any* outstanding Updates please? 
    • Just out of curiosity, we created an iStorm account, using KPM extension, with the site in Greek, i.e. not translated, KPM extension worked exactly as designed, no issues whatsoever -> *first* image set 1 & 2 below, furthermore it automatically created an entry in the KPM vault (on the laptop) & in (our) MyKaspersky KPM -> *second image set 1 & 2  - and then - we deleted the iStorm account from the KPM vault & it disappeared from the KPM browser extension - within seconds:                                                            image.thumb.png.eb2f67c32d867d52800f233f0f2fdb13.png image.thumb.png.c4a5fd845c09f49e3fa15640dc651702.png

     

    • We'd recommend the following: 
    1. In the KPM vault, manually create an iStorm account, using the *working* email address & password, so (you're) adding *only* one working USERNAME (email) & Password -> then check & make sure the iStorm entry exists in the KPM vault, in the KPM extension & in (your) MyKaspersky KPM - as we've shown above in image set one 1. & image set two 1. & 2. 
    2. Create a KPM backup. 
    3. In Chrome & Edge - *remove* the KPM extensions: image.thumb.png.651d45cb197c7f0c2e7fb2226043ec6e.png
    4. In Chrome & Edge - Reset settings         image.thumb.png.c0cf559589b7cfd180b73c6c2f38e794.png
    5. Exit the browsers. 
    6. Uninstall KPM, follow: Uninstall the application. 
    7. Shutdown the computer using SHUTDOWN not Restart, when the computer if fully OFF  -  power ON by pressing the power button, login.
    8. Download a *new* KPM installer: https://www.kaspersky.com/downloads/password-manager
    9. Install KPM, follow: Install Kaspersky Password Manager on the computer
    10. Install the browser extensions, make sure to follow steps 1 to 6 of this guide: Install the Kaspersky Password Manager extension.
    11. Recheck in Chrome OR Edge - https://istorm.com.cy/customer/account/login/ - how many usernames are *offered* by KPM - at the USERNAME field - as (you've) shown in: image.thumb.jpeg.970899ef4d424a5bf70a722b83cb424e.jpeg

    Take (your) time, there's no rush; it may look like a lot but it's all stuff (you're) already accomplished at doing. 

    Please share the outcome with the Community, when it's available? 

    Thank you🙏
    Flood🐳+🐋

    Anti Spam

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    1 hour ago, AMD1 said:

    Have premium installed with Anti Spam enabled however Anti Spam does not appear to be working with Outlook 365 (latest version)

    I tested by setting an email address as blocked in Anti Spam settings but the email arrived in my inbox as usual and was not flagged as spam. Also I have not received one single email labelled as spam by Kaspersky from any other address but outlook has sent some mail to the junk folder.

    1. is Anti Spam working ok with others using outlook 365 or have I not configured something correctly?

    Hello @AMD1, 

    Welcome!

    1. It's not working for us either, we've just tested the following {independent of each other}:
    • If it is from a blocked sender
    • If it contains blocked phrases
    • If it contains obscene words

    Resource: Anti-Spam

    • Log a request with Kaspersky Customer Service  - https://support.kaspersky.com/b2c#contacts  - on the support page, select either Chat or Email, fill in the template as shown in the image; please include a *detailed history*. Support may request logs, traces & other data, they will guide you:  

    image.thumb.png.4f5b5cd5facdd9ffcd94c1f60f15c168.png

    Please share the outcome with the Community, when it's available? 
    Thank you🙏
    Flood🐳+🐋

    Detected the Wallpaper Engine as Virus

    in Virus and Ransomware related questions

    Posted

    20 minutes ago, Gocrodex said:

    When I try to open Wallpaper Engine and do a Steam update, it detects it as a virus and terminates the process, and therefore I cannot use the Wallpaper Engine program properly. It happened after the last update, I think there is a coding error...

     

    Hello @Gocrodex, 

    Welcome!

    1. The File verification errors alert is not a Kaspersky alert. 
    2. Look in Kaspersky REPORTS - are there any Steam OR Wallpaper engine events? 
    3. Which Kaspersky version, on the Windows, Taskbar, *Hidden icons*, rightclick the Kaspersky icon, select About? 
    4. Which OS & build, in Windows Search, type WINVER - post back what shows in the WINVER app please? 

    Thank you🙏
    Flood🐳+🐋

    Kaspersky Plus is accusing Elder scrolls Online to be a trojan.

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    1 hour ago, Raika said:

    I had to edit my post because I forgot to add in something... by the time my post was approved (I don't know why my edit posts needs to be approved by the mods??? seems strange!)... it was in Russia for some strange reason.

    As of right now I can't play Elder scrolls online while I have my Kaspersky Plus on, and it doesn't feel too good when I have it off.

    Anyhow I simply said that Kaspersky and Zenimax needs to talk and get something done...

    Hello @Raika, 

    Thank you for posting back!

    Thank you for explaining the Russian language reply - sometimes posts need to be approved by the Mods, they make those decisions, it's clearly not a big issue as the post was approved, so nothing to be concerned about (ioo); as for the text turning into Russian, we don't know. 

    We understand (you) cannot play the game(s) & turning Kaspersky Plus off so you can play "doesn't feel too good". 

    We also understand you'd like Kaspersky's Virus Lab experts & the game developers to talk - IF (you) wish for the issue to be investigated by Kaspersky's Virus Lab experts please follow the advice provided in our previous posts. The sooner the issue is logged the sooner it will be analysed by Kaspersky's Virus Lab experts. 

    Please share the outcome with the Community, when it's available? 

    Thank you🙏
    Flood🐳+🐋

    Kaspersky Plus is accusing Elder scrolls Online to be a trojan.

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted · Edited by Flood and Flood's wife
    grammar

    3 hours ago, Raika said:

    Я очень жду ответа, однако считаю, что экспертам Вирусной лаборатории Касперского (надеюсь, они читают форумы) следует немедленно связаться с Zenimax Online и узнать, что происходит, поскольку на данный момент пользователи Касперского не могут играть в Elder Scrolls онлайн. без полного закрытия программы.

    Hello @Raika, 

    Thank you for posting back!

    We're not sure why you've decided to reply in Russian, in an English Forum & *after* your initial posts were in English. 

    We understand Kaspersky continues to delete the exe, we did read what you wrote in your first posts; that does not stop you logging the issue with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - if they need the PDM files they will assist you to generate them. You can include the Kaspersky Report, when you log the incident. 

    The sooner the issue is logged the sooner it will be analysed by Kaspersky's Virus Lab experts.

    Please share the outcome with the Community, when it's available? 

    Thank you🙏
    Flood🐳+🐋

    Kaspersky Plus is accusing Elder scrolls Online to be a trojan.

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted · Edited by Flood and Flood's wife
    formatting

    1 hour ago, Raika said:

    I'm not sure but this software has completely messed up my game.. the game that I've been playing for a long time, and it hasn't affected my computer at all. when I tried logging into the game from the launcher I received a warning message from Kaspersky Plus about a trojan... There was NO way for me to ignore the message.. it forced me to deal with the problem... since then I've been struggling to start up my game.

    Name: PDM:Trojan.Win32.Bazon.a

    MD5: D0928B79E160A5BC8ECABFFD965765DD

     

    Hello @Raika,

    Welcome back!

    Correct, PDM alerts do not have an *Ignore* option, PDM issues need to be analysed by Kaspersky Virus Lab experts.

    https://www.virustotal.com/gui/file/2ac1d0771aa82c74e06fea95064a95006f091eea943f9db4457181940ea9b849

    1.  Please do the following: log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - on the support page, select either Chat or Email, then fill in template as shown in the image below - please include any screen images of the error & a *detailed history*. Support may request logs, READ: Files to send to Kaspersky technical support in case of PDM malware detection, traces & other data; they will guide you                                                                                                                                                    image.thumb.png.6a73b8a75a6d6370f9ab81e92b8f5ed2.png

    Please share the outcome with the Community, when it's available? 

    Thank you🙏
    Flood🐳+🐋

    25 minutes ago, MID said:

    I am having the same issue. 

    Hello @MID, 

    Welcome!

    Log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - on the support page, select either Chat or Email, then fill in template as shown in the image below - please include any screen images of the error & a *detailed history*. Support may request logs, READ: Files to send to Kaspersky technical support in case of PDM malware detection, traces & other data; they will guide you: image.thumb.png.34631a18986907f68651b29af77b439b.png

    Please share the outcome with the Community, when it's available? 

    Thank you🙏
    Flood🐳+🐋

    How to create a password for a range of IP

    in Kaspersky Password Manager

    Posted · Edited by Flood and Flood's wife
    added images & information.

    1 hour ago, Ciccillo77 said:

    I need to create a username and password to call for a range of IP address.

    For example any time I open the IP address in the range between 192.168.1.1 and 192.168.1.254 I need to call faster the same account (ex admin - abcd1234).

    Should be possible or I need to set the account for each IP address?

    Hello @Ciccillo77, 

    Welcome!

    Individually, however, where is KPM being called from?

    The ADD Account options are: Website, Application, Other

    Read: Add and edit entries & KPM, Main application window

    image.thumb.png.58247d561cda53dd19b53ffc1434844b.png   

    • Website address field does not support IP addresses

    image.thumb.png.e94c134ccf1b597ee7a806216932d4b1.png

    Application

    image.thumb.png.5d6c7bc9b33d1d9cdf77c5676555c56e.png

    Other

    image.thumb.png.13e8076ee354d9869a9349789141ea9b.png

    Thank you🙏
    Flood🐳+🐋

    Kaspersky Small Office Security Management Console fails to connect - 400 Bad Request

    in Kaspersky Small Office Security & Management Console

    Posted

    7 minutes ago, Trevor.L said:
    • The Incident number was INC000016550216
    • It seems to be fixed now - login is OK - but wow - that was a LONG outage.
    • I requested escalation but the support rep said would take longer to escalate than wait for the "fix"
    • Not very impressive and no explanation as to why !!

    Hello @Trevor.L, 

    You're most welcome!

    Thank you for posting back, the INC & the update!

    1. Unacceptably long without any information!
    2. Some of their support would do well to take a refresher course in the meaning of support (ioo). 
    3. Totally agreed, at some point an *unknown* outage becomes *known* to Kaspersky, at that point Kaspersky has every opportunity to run a rolling-banner on the website - stating there's an OUTAGE & even more important - to inform *all* their staff who may be dealing with Kaspersky subscribers impacted by the OUTAGE so the staff can provide appropriate communications to their Kaspersky subscribers. 
    4. No Kaspersky subscriber should have to contact Kaspersky support - 3 times - for this type of issue!
    5. And, these issues have been raised previously, on more than a few occasions. 

    Thank you🙏
    Flood🐳+🐋

    Kaspersky Small Office Security Management Console fails to connect - 400 Bad Request

    in Kaspersky Small Office Security & Management Console

    Posted · Edited by Flood and Flood's wife
    added image

    3 hours ago, Trevor.L said:

    This failure happens when you try to access the URL https://ksos.kaspersky.com 

    1. Is anyone else experiencing this problem ?
    Attempted from 2 totally different geographic locations - result the same.

    At the time of writing this the Admin Console has been inaccessible  for 48 hours
    It has been happening since Saturday morning ( at least ) at 0100 UTC.

    Support contacted both on Sunday morning and Monday morning.  No explanation given.

    2. Simply told "they are looking at the problem" maybe another 24-48 hours!!!!

    3. An update info would be nice !!

     

    Hello @Trevor.L, 

    Welcome!

    1. We also cannot:                                                                                                                                                      image.thumb.png.a6d7f2b72d17678eaa1fa12c3da7cc21.png           
    2. That's their standard *canned* response; for outages -> level one support often do not know & they do not make inquiries unless the Kaspersky subscriber pushes (ioe). 
    3. Contact them again & *complain*
    4. Please share the incident reference number, it's prefixed with INC000? 

    Thank you🙏
    Flood🐳+🐋

    VPN

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted · Edited by Flood and Flood's wife
    formatted image

    3 hours ago, AlperBK said:
    • I have bought already Kaspersky premium for 3 devices.
    • I looked Kaspersky premium plan and there is one option here (VPN option). 
    1. I had VPN but today i had to buy new VPN plan. Why ?
    • Now i have usage limited, 300MB i bought VPN plan again and i am waiting for verification.

     

    Hello @AlperBK, 

    Welcome!

    1. Have (you) signed into (your) MyKaspersky account, from the Kaspersky premium application, read: Abonelik ve Hesap. 
    2. Are you in a REGION & or LOCATION where local regulations *limit* VPN use, read: Belirli bölgelerde VPN kullanılamıyor? 
    3. What does the *outstanding* Notification say? 
    4. BEFORE the problem started was there any *other* Kaspersky software & OR VPN software on the Android? 
    5. BEFORE (you) decided to buy a second subscription, did (you) ask Kaspersky Customer Service - IF the answer is NO & if (you) still have not contacted them, please do so -> they have access to (your) private information, the Kaspersky Community does not; they can help; the Kaspersky Community can only guess at what might be the problem; we cannot look at (your) subscriptions & OR account history; fill in the support request as shown in the image; also, BEFORE contacting support, read: Müşteri hizmetlerinden destek alma:                                                     image.thumb.png.82e6fd34db85c9d7dd84ca0768252ce3.png                                                                                                                                                       
    6. IF (you) need to request a REFUND for the second subscription, read this: How to request a refund?

    Please share the outcome with the Community, when it's available? 
    Thank you🙏
    Flood🐳+🐋

    Block Websites by Time

    in Kaspersky Safe Kids

    Posted

    3 minutes ago, Cr4zyF4ce said:

    I believe that the dev team will include this feature in this year because they’re monitoring this thread.

    Hello @Cr4zyF4ce, 

    You're most welcome!

    Perhaps you have information un-available to the rest of us, otherwise, we wish we had your optimism. 

    Thank you🙏
    Flood🐳+🐋

    • Like 1

    Block Websites by Time

    in Kaspersky Safe Kids

    Posted

    26 minutes ago, Cr4zyF4ce said:
    1. Is there a possibility to block certain websites by Time/Hours?

    In this case, my son is using a Windows PC and I´d like to block certain websites at specific times.

    For example, from 8:00am to 9:00am I block all websites and only allow some, which can be by URL or category.

    Hello @Cr4zyF4ce, 

    Welcome!

    1. Unfortunately no such option exists, the only Internet monitoring options available are:image.thumb.png.b52050ea38f5f76edb888e3d41149e82.png
    2. It's a good suggestion & has been previously submitted to KSK developers, two years ago, it's still stuck somewhere in the KSK 'development' lane - sadly Kaspersky do not give direct feedback, getting any status updates is a futile exercise, not for the faint hearted (ioo). 

    Thank you🙏
    Flood🐳+🐋

    Kaspersky Password Manager crashes on macOS

    in Kaspersky Password Manager

    Posted

    17 minutes ago, Adler Medrado said:

    macOS Sonoma 14.5, MacBook Air - M1

    Just after installed, when opening KPM on macOS it crashes, freezing the KPM with the beach ball.

    Uninstalled and Reinstalled and the problem persists.

    Hello @Adler Medrado, 

    Welcome!

    Log a request with Kaspersky Customer Service  - https://support.kaspersky.com/b2c#contacts  - on the support page, select either Chat or Email, fill in the template as shown in the image; please include a *detailed history*. Support may request logs, traces & other data, they will guide you:  

    image.thumb.png.7052244c704729ccffa2043f33eb2928.png

    Please share the outcome with the Community, when it's available? 
    Thank you🙏
    Flood🐳+🐋

    STEAM shows Error Code -101 suddenly

    in Kaspersky Internet Security

    Posted

    17 minutes ago, LéoDeTasmanie said:

    This post correct Steam 101 error on my PC.

    I'm still on 21.3 version.

    Hello @LéoDeTasmanie, 

    Welcome!

    1. Upgrade to Kaspersky's new software, the upgrade is free & is *like-for-like*, read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ by Danila T.
    2. *BEFORE* you start the upgrade, check (your) MyKaspersky account, Subscriptions tab & make sure the *existing* Kaspersky Activation code is saved there? 
    3. Create a System restore point: How to create a restore point in Windows. 
    4. The new software can be downloaded from:  https://www.kaspersky.com/downloads#update-product.
    5. Install, follow: How to install the application. 
    6. At the end of the install make sure the application is *signed into* with the same email address that (you) use to sign into (your) MyKaspersky account - so the software, account & license synchronise. 
    7. Run a Database update. 
    8. Shutdown the computer using SHUTDOWN not Restart, when the computer if fully OFF - power ON by pressing the power button, login.
    9. Recheck the Steam error code 101 issue? 
    10. IF the Steam error code 101 issue persists, log a request with Kaspersky Customer Service, on the support page, https://support.kaspersky.com/b2c#contacts  - select either Chat or Email, then fill in the template as shown in the following image; please include any screen images of the error & a *detailed history*      image.thumb.png.9141dfe57c225cc961946cbd303acbc6.png    

    Please share the outcome with the Community, when it's available? 

    Thank you🙏
    Flood🐳+🐋

    Bluetooth connections blocked

    in Kaspersky Safe Kids

    Posted

    4 hours ago, ThorneyBock said:

    1. Samsung S22Ultra, premium Kaspersky Safe Kids, installed today. 

    5 hours ago, ThorneyBock said:
    • I install Kaspersky Kids today on a new device. 
    • 2. Bluetooth connections blocked, my child needs me to sign in every time he wants to connect headphones. 
    • This was not an issue on any of the other devices we have used the app.
    • Any suggestions for settings to change? 

    Hello @ThorneyBock, 

    Welcome!

    1. Please share the One UI & Android OS versions -> open the phone Settings app, select the Search icon and type Software information, select Software information, select Software information *again*  -> the One UI & Android version will be displayed? 
    2. So Bluetooth communications between the Samsung S22Ultra & the paired device work normally - it's *only* when (your) son plugs in earphones, then he's presented with the screen shown in the image & *after* (you) authenticate - he can use the earphones - is that correct?                                       image.thumb.jpeg.7ae12d69135bf0058479d735e2ea393d.jpeg
    3. & (your) son's KSK profile has not been changed before moving to the Samsung S22Ultra?
    • IF the answer to both is YES, it's not normal. 
    • It sounds as if, during install - a KSK permission has not been applied & or possibly was applied & reverted -> in phone Permissions Manager - what's the KSK status? 
    • The only place we can find anything even remotely headphone related is in Google Assistant, *we don't believe this is the answer but, in (your) son's KSK profile, what is the status of Google Assistant? 
    • Also, as recommended, the following should have a Forbidden status - Application manager -> Settings & in Application categories -> Unknown. 
    • We'd recommend the following steps:
    1. Uninstall KSK.
    2. At the completion of the uninstall - power the Samsung OFF - leave it OFF for at least 3 minutes. 
    3. Power ON. 
    4. Go to Google Play Store & download KSK. 
    5. Install KSK, carefully check *all* permissions are granted, including KNOX, refer: Kaspersky Safe Kids for Android, Configure the app for your child.
    6. Setup pairing again on the Samsung, plug in the headphones & check the result, do the headphones work *without* KSK, parental authentication? 
    7. IF the answer is NO, log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - on the support page, select either Chat or Email, then fill in the template as shown in the image; please include a *detailed history*. Support may request logs, traces & other data, they will guide you:  image.thumb.png.dac21a1b0f42fd51f1d35081f0153b0d.png

    Please share the outcome with the Community, when it's available? 

    Thank you🙏
    Flood🐳+🐋

    Search can't find an existing entry

    in Kaspersky Password Manager

    Posted

    Hello @KDcyp99, 

    Thank you for the information!

    1. IF *another* browser is used, is there also no iStorm showing in the KPM extension *but* the (correct) username & password & the dud username are *offered* in the iStorm login fields?
    2. Looking at our 3 images below - do they match what you see?  

    image.thumb.png.68fc96514dc4bdbf549de000569826bd.png

    image.thumb.png.f07e633d23ccc8441c4ec1228b8f6894.png

    image.thumb.png.81a7427e985e3f01b3d821f8303ccf8f.png

     

    Please post back? 
    Thank you🙏
    Flood🐳+🐋

    Is the Brave browser completely blocked in KSK?

    in Kaspersky Safe Kids

    Posted · Edited by Flood and Flood's wife
    pn

    1 hour ago, vigilant dad said:
    1. I think we just won't use Brave for my daughter then, because I do want to use the full functionality of KSK.
    2. I am quite curious though, other than that it is not supported in KSK, are there any other security concerns for using Brave as a browser (vs standard ones like Safari, Chrome, Edge)?

    Hello @vigilant dad, 

    Thank you for posting back & for the information. 

    1. (ioo) a good decision, reading thru the Kaspersky Safe Kids for Mac, Types of restrictions for your child, Safe Search, there's an *additional* proviso: 

    "Kaspersky Safe Kids supports Safe Search in the following search engines: Google (including "Ok Google"), Bing, Mail.ru, Yandex, Yahoo! and YouTube.

    Important: If the child searches for something using the Google search engine in Google Chrome or Mozilla Firefox, the Safe Search option does not work and the search request is not displayed in the reports on My Kaspersky. You can set Safari as the default search browser for your child or disable the HTTP3 (QUIC) protocol in Google Chrome and Mozilla Firefox to allow Safe Search to work."

    Clearly Safari is the easiest browser to use, without all this mucking around (ioo) & we have not made these changes & have found no Safe Search, Chrome, Firefox issues, however IF (you) wish to disable QUIC for Google Chrome & Firefox, the steps are as follows: 

    • Disable the HTTP3 (QUIC) protocol in Google Chrome

    In Chrome address bar type: chrome://flags
    Scroll OR search for Experimental QUIC protocol
    Toggle setting to Disabled.

    • Disable the HTTP3 (QUIC) protocol in FIREFOX

    In the Firefox address bar, type about:config
    Search: network. http. http3. enable.
    Toggle setting to False

    2. Related to KSK, none that are documented. Our advice is simply that Kaspersky has provided the *recommended* browsers, using browsers that are not supported may end in unreliable information from KSK, that may = the child is not protected & OR, the parent is not notified when they need to be - both of which defeat the purpose of KSK (ioo). 

    Thank you🙏
    Flood🐳+🐋

    How can I modify the payment method in my accounts?

    in My Kaspersky

    Posted

    1 hour ago, rwhitlock said:

    I'm having the same issue. Support documents say "account settings > payment method" should list payment method options, but that does nothing but display a message that "you can change payment method any time" but no way to do that.

    Hello @rwhitlock, 

    Also, the support documents should *also* say, if the *initial* transaction was made via (your) MyKaspersky account, & or Kaspersky website - Kaspersky & or their e-commerce partners do then record the payment details in (your) MyKaspersky account:

    image.thumb.png.99cd632b439db04cc85fd82fdccb2e85.png

    Thank you🙏
    Flood🐳+🐋

    Is the Brave browser completely blocked in KSK?

    in Kaspersky Safe Kids

    Posted

    27 minutes ago, vigilant dad said:
    • (a) 9 years old, (b) MacOs Sonoma 14.5, (c) KSK 1.9.0.77, (d) Premium
    1. google.com, ERR_TIMED_OUT, in Brave browser. 

     

    Hello @vigilant dad, 

    You're most welcome!

    Thank you for the information!

    • The google.com ERR_TIMED_OUT is not due to 'blocking' by KSK.
    1. In the Brave browser, is (your) daughter using google.com as a search engine - is that the objective? 
    2. Is Brave Firewall + VPN enrolled? 
    3. Is there any other Kaspersky software on the Mac? 
    • The issue with using Brave, apart from the fact that it's not supported, is that any results from KSK are not guaranteed, as they are with Safari, Google Chrome & Mozilla Firefox - all of those browsers can have reliable Ad blocking extensions added to the browsers - for example: AdBlock for Safari Mac App - without running into any other issues. 
    • We're happy to help (you) fix the ERR_TIMED_OUT issue however, ultimately, our recommendation would be to steer clear of Brave. 

    Please post back? 

    Thank you🙏
    Flood🐳+🐋

    Refund

    in Kaspersky: Basic, Standard, Plus, Premium

    Posted

    3 minutes ago, Suema said:

    I will think on it a bit more before a new subscription and cancellation of my current one - both are/will be Premium - as I don’t really want to go through setups of 2 iPhones, 1 iPad and my laptop if I can help it.

    I have made a copy of the passwords just in case.

    Still not understanding how I can cancel my current sub, initiate a new one and everything is still there working ok as long as the email and passwords to the system and vault are the same as my original ones used. 

    Hello @Suema, 

    You're most welcome!

    There's no rush, proceed when you are ready. 

    It's important to make the changes in the correct sequence, that's why we recommend (you) engage Customer Service when you're ready to proceed. 

    The Premium subscription & applications are not changing, (you're) not buying a *new* subscription with less features, you're proposing to buy an identical subscription because it's more economical  - so the only thing that's changing is (your) MyKaspersky account will reflect a *new* Premium subscription, with a *new* License number. 

    IF this was our problem, as well as the previous advice we'd ensure that the laptop was the FIRST device we connected to the *new* subscription & given you're unsure, we'd engage CS for the process. 

    Thank you🙏
    Flood🐳+🐋

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