mistified

Hi again. Ok so re-set Firefox and of course had to personalise the data again but after all that there was no difference in outcome and still couldn`t load my main bank. To be honest I didn`t bother with Edge as I`ve hit that wall like in March where I`ve tried so many options and spent so much time my head is spinning and I can at least go via the Kaspersky safe mode list to open sites. I even spent more time checking what the comment "moz-safe-about:blank" related to but went round in circles. so we tried flood and I thank you for your time and effort, many thanks.

Again thank for your time and help. This is just an interim reply as I have to go visiting customers for my business now, however, just briefly your understanding is correct. 1. Don`t let me perhaps confuse you with "briefcase" this I think was just a win10 gimmick to have an icon on the desktop with a briefcase image, it is nothing more than merely a basic folder anyone can create on a desktop and in my case is used for web site icons mostly needing safe protection. Yes I have had a shortcut to Safe Money for a good while and it is there in the list of websites deemed for protection that I can open all sites with no problems, no kis.v2, and speedily in either browser and if I have to resort to that method then I will have to although it isn`how how I used to access sites. Your understanding of slow/non opening of web sites via search engines using Edge or Firefox is correct. What I didn`t see is the links to re-setting of the browsers which I will certainly try later with bated breath as we are running out of solutions to this darned frustrating situation. Thanks for your patience, i will report soon.

Hi Flood, Many thanks for replying. Let me attempt some answers for you. 1. Version 21.17.7.539 2. Yes images equate to setting images shown. 3. I think my icon folder (known in win 10 as "briefcase") was actually saved across from my old hard drive. However if I follow what you may be thinking I should reiterate that I get the same results- kis.v2 etc- if using a search engine ( google or duck duck ) to locate my bank or indeed type in manually the url. 4. To be honest I never did install the extension pre or post March BUT I have done so now although it makes no difference sadly. 5. Sorry but I`m not sure what you mean by resetting browsers. I have changed browser defaults via windows settings and I have swapped browsers in Kaspersky "additions" category ( your red circled number 3 in images). I`ve been reading other topics quoting certificates errors and message errors but nothing seems to cover my simple logic of why every url opens perfectly via the safe money website listing box yet any other means of location a url to open encounters varying degrees of speed opening troubles.

For years of using Kaspersky with win 10 and Firefox default I had no problems until March 2024.There were mozilla updates and I think Kaspersky too the result being 20-30 seconds wait to open a safe money web site. I did post the problem here and received a few replies but couldn`t thank anyone as my laptop crashed, dreaded blue screen, and had to have a new hard drive and reload of my win 10 by a local repairer costing much money. Some data was saved and after much debating I reloaded Firefox and Kaspersky. All was fine, safe money worked great,load time of around 8-10 seconds, UNTIL june 11th last week. I know Firefox updated to version 127 but not checked Kaspo yet, the result being that my main bank site opened as usual with the green brower screen and white box loading the correct url then it hung, no messages except the url showed kis.v2.scr.kaspersky-labs.com then numerals galore. The padlock had a red line stating unsafe. I then loaded another 10 sites I use all of which initially flashed the kis.v2 but most, not all,then proceeded to open the correct site. I tried through Edge with similar result although my bank site did eventually open after 30 seconds. After my March situation to say I was gutted is an understatement. Now somethiing I don`t understand is that if I go to the main Kaspersky site then to the Safe Money section where all Url`s are listed I can hit on any line/site and amazingly the relevant web page opens perfectly in safe mode in both Firefox and Edge relatively quickly. No kis.v2 at all. Now some may say ok use that to access web pages BUT that`s not the point as I often go via a search engine or indeed via a folder I created with my regularly used icons. So please help. Why has this happened when I haven`t changed a thing and ideally point me how to rectify this. Many thanks.

Guilhermesene, thanks for your reply. Very quick question is that the memory integrity box you suggest I uncheck is already unchecked ie showing as off. Whether the upgrade has changed this or whether this has always been the case I don`t know. Do you think checking or turning it on may help or should I give it a try? Thanks a lot.

Ok I am using Win 10 version 22H2 (OSBuild 19045.4046) Kas Premium version 21.16.6.467 recently upgraded, and there`s the problem as until this upgrade I had no problems whatsoever regarding the "protected browser" section of Safe Money. I used to hit on a url which opened the relevant options box and proceeded to open the respective web site all within around 5 seconds all perfectly acceptable. NOW, after upgrade I get the protected browser box ok BUT then wait at least 30 seconds and at times 4 minutes for the actual site/s to open. When the web page has eventually opened I can navigate all areas just fine but the opening time taken to the protected site is ridiculous and not workable for me. If I can get the previous version back then I would be happy or delete some of these so called improved functions then great. I`ve loved Kaspersky over many years but this could be a deal breaker now. Help.