Danila T.
Kaspersky Employee-
Posts
2245 -
Joined
Everything posted by Danila T.
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@Poppy4 please click on Never (in this window) and create screen with next window with settings.
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Kaspersky is blocking a legal update of Flight simulator 2020
Danila T. replied to jmit's topic in Kaspersky Anti-Virus
Please see: Link and Link If you have this problem, then follow these steps: Update base of our product again. Enable trace files. how to get Reproduce problem (need run game again and reproduce detection). Disable trace files. Please submit a ticket to technical support via https://my.kaspersky.com/en/support and send me the incident number via PM. -
Kaspersky is blocking a legal update of Flight simulator 2020
Danila T. replied to jmit's topic in Kaspersky Anti-Virus
@jmit hello! Problem already fixed. Please update base of our product. -
Hi @Poppy4 Please open these settings https://support.kaspersky.com/KPM/iOSTR45/en-US/153920.htm and create me sreen with result.
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Hi all, We need additional information to resolve this issue: Update base of our product and check problem again. if the problem persists: Enable trace files. how to get Reproduce problem (need run game again and reproduce detection). Disable trace files. Please submit a ticket to technical support via https://my.kaspersky.com/en/support and send me the incident number via PM.
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Что за скрипт gc.kis.v2.scr.kaspersky-labs.com?
Danila T. replied to labounch's topic in Kaspersky Anti-Virus
@labounch Добрый день! @Denis-NN правильно сказал. Продукт внедряет в трафик скрипт взаимодействия с веб-страницами. Этот скрипт обеспечивает работу таких компонентов как Безопасные платежи, Защита от сбора данных, Анти-Баннер, Проверка ссылок. Это можно отключить в настройках продукта. -
KIS for Mac: Big Sur, M1, KAVD Memory Leak?
Danila T. replied to KaspersMick's topic in Kaspersky Internet Security
@KaspersMick However, the kavd process still appears to have a memory leak, ultimately resulting in network issues or finally in a crash. Please contact with our support team https://support.kaspersky.com/b2c (contacts at the bottom of the page). We need to analyse the logs from your device. Thanks for help. -
KIS for Mac: Big Sur, M1, KAVD Memory Leak?
Danila T. replied to KaspersMick's topic in Kaspersky Internet Security
Hello, Please use a new version of the KIS 2021 for Mac (build number 21.1.0.150) Download from this link: https://www.kaspersky.com/downloads/thank-you/mac-security Issue already fixed in the KIS\KSC 21.1.0.150 patch C. Update base of KIS\KSC 21.1.0.150 and restart macOS. -
Hello @EdgarEdge81 Let us know the router model/brand and version of router firmware. Try to connect to the Internet via some other Internet connection, for example, via mobile hot spot. Or try to connect without router. Will there be a detection? If there is no detection after step 2: please reset router to default settings (via resset button) then connect again to the Internet via router. WIll the issue persist? If yes, update firmware on the router, if there is a newer version is available on the router manufacturer site.