Danila T.

Возможное решение в теме: https://community.kaspersky.com/kaspersky%2Danti%2Dvirus%2D20/postoyannye%2Dpopytki%2Dperehoda%2Dpo%2Dvredonosnoy%2Dssylke%2D185%2D38%2D111%2D1%2Dwpad%2Ddat%2Dwpad%2Ddomain%2Dname%2Dwpad%2Ddat%2Dtrojan%2Dscript%2Dagent%2Ddc%2D16343

Hello @Chocolim ! We were able to reproduce this problem on our test environment. We will analyse it. Thank you.

Hello, There exists something called WPAD or Web Proxy Autodiscovery Protocol, it's designed to pinpoint the location of the necessary configuration file, called the pac-file. Usually such location would look like this: wpad.domain[.]name/wpad.dat. Experienced users will understand that this "location" is actually a DNS suffix. A lot of routers/modems are preset that DNS suffix. This isn't new, this has been used for 20 years now. Using a DNS suffix like that means that it is theoretically possible for a mal-wisher to change the file at its location, and eventually have it loaded into the user's system, thus setting up an unwanted proxy server, and intercept browsing data. Follow these steps: Try to connect to the Internet via some other Internet connection, for example, via mobile hot spot. Or try to connect without router. Will there be a detection? If there is no detection after step 1: please reset router to default settings then connect again to the Internet via router. Also update firmware on the router, if there is a newer version is available on the router manufacturer site. Change password of the router. If points 2 and 3 do not solve the problem and point 1 fix problem, then this router is not recommended for use. Or contact the support of the router manufacturer.Link

@Alfa Kidhello! Let us know the router model/brand and version of router firmware. Try to connect to the Internet via some other Internet connection, for example, via mobile hot spot or without router. Will there be a detection?

Please respond to the support request (if possible).

@Chocolim Without the requested logs, we cannot analyse the problem. Please send a link to the logs in your support request.

@grekhss спасибо!

@Kaplan77с правами администратора он (ребенок) не только отключить, он удалить может и вообще что угодно сделать. Не надо ставить программу для контроля ребенка и давать ему карт бланш на ПК 🙂 Как бы что то одно.

Добрый день, Нужно создать запрос в поддержку. Контакты внизу страницы, по ссылке: https://support.kaspersky.com/b2c

Отлично. Спасибо за отзыв.

@Nakane Добрый день! Удалось ли решить проблемы по инструкции, которую предоставил @Friend выше?

@Chocolim We will deal with this problem. Thank you!

Thanks for info. You need create ticket for support team: https://my.kaspersky.com/en/support

@Denis-NN на “обычный пользователь виндулс 10 отключал при помощи процесс хакер” В целом кейс известный, да, но есть нюансы.

Спасибо, посмотрим.

Yes, you need use this installer (5MB).

Hello, Try to check problem with a new build from our official site. Build version 21.1.0.150. Send result.

Sie sind herzlich willkommen!

Hello @Valeri T ! A new build was released. Please download a new build from our official site. Thanks.

Hallo! Es wurde ein neuer Build freigegeben. Kann von unserer offiziellen Website heruntergeladen werden. 😎

Hola! Contacto con el servicio de asistencia (Botón en la parte inferior de la página): https://support.kaspersky.com/sp/b2c/ES

@unibras1990 hola! 1) Desinstale el KIS 21 para Mac: https://support.kaspersky.com/15587#block2 2) Reinicie el Mac. 3) Intente instalar de nuevo y compruebe el problema.

Hallo @Tiranon Wir erwarten es diese Woche. 😎

Это все происходило с правами обычного пользователя или администратора? Под какой учеткой это тестировали?

@avlad ясно. Да, Ваше предложение рассматривается (не Вы первый с этим столкнулись). Но сроки реализации пока не известны. Спасибо.