Danila T.

@RuralDivinityand @wendyvermorgen Hello! Please send current status of your problem! Is this still actual? According to our information, this problem should no longer exist. Please check.

@kjayala Hello, Also please contact with Support team: https://support.kaspersky.com/b2c#contacts

Thanks. You need enable “Check secure connection” option.

The product may notify you of a problem with the certificate while opening the website. This may be because the root certificate DST Root CA X3 was expired. So users on different devices (Windows, macOS, Android, iOS), mostly on older versions, can encounter sites access issue. Workaround: Install latest OS updates, browser updates. More info: https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/

Hello, Please attach full scren with Protection tab from Preferences of our product.

Доброго времени суток. Ознакомьтесь, пожалуйста, с данной темой: LinkСудя по описанию аналогичная ситуация. Советуем, для начала, установить все обновления системы.

Hi All!! Kaspersky’s consumer products update will be available later than usual as we are preparing for something special and large-scale. We are currently beta-testing some of our future product variants among users so that we can provide a brand-new product experience with a redesigned interface and new features, which will be released next year. – attributable to Kaspersky.

Скриншот приложите пожалуйста. Не очень ясно о чем идет речь.

Добрый день, Правильно ли я понимаю, что в My Kaspersky отображается у Вас только одно устройство? Какое устройство не отображается на портале? Попробуйте его отключить и снова подключить к этому же аккаунту через меню продукта: https://support.kaspersky.com/KPC/1.0/ru-RU/95241.htm

@ddd Добрый день! За год многое могло измениться. :) Как уже писали ранее - платформа не очень популярна и для нее мы предлагаем Web версию KPM. Будет ли в будущем продукт под платформу - если она станет популярной, то мы рассмотрим это предложение.

Hello, We checked the link you have sent us. It has been confirmed as a false positive. The link will be excluded from our anti-phishing databases.

Hello, Checking this website. We'll let you know when we have any news.

Добрый день, Посмотрите наличие решений тут: https://noransom.kaspersky.com/ru/ https://www.nomoreransom.org/ru/decryption-tools.html И для информации: Link

https://community.kaspersky.com/advice-and-solutions-122/what-to-do-if-kaspersky-detects-trojan-multi-brosubsc-gen-20475

Link

Removal Guide. If Kaspersky products show detection notifications about trojan.multi.brosubsc.gen, then read the information below: Users often complain about advertising notifications in the browser, which appear as a result of unreasonable actions on dubious websites. If the user agrees to accept notifications from the site, the browser settings appear to prescribe unwanted resources. Trojan.Multi.BroSubsc.gen verdict is given when checking autorun objects in case browser settings (at the moment Crome, Yandex, Opera, Vivaldi are supported, in future the list will be expanded) prescribe detectable URL that give out these advertising notifications. Follow these steps: Update base of our product and run the Quck scan. Then use the Advanced Disinfection with a Windows reboot. You should also check the browser content notifications (disable it), subscriptions and permissions in your browser. And installed extensions. Reset or disable anything suspicious. How to disable notifications: For Firefox: https://support.mozilla.org/en-US/questions/1287625 For Chrome: Settings / Additional / Content settings / Notifications or chrome://settings/content/notifications For Opera: Settings / Advanced / Privacy & Security / Content Settings / Notifications P.S. How to remove a virus from Windows & preventing infection

Hello @James28 Please contact with support team: Consumer Support Contacts Thanks.

Доброго времени суток! Если у Вас имеется лицензия на один из наших продуктов (KIS\KTS\KAV\KSC и т.п.), то создайте запрос в поддержку по этой проблеме. Ссылка: https://support.kaspersky.com/b2c#contacts

Добрый день, Разбираемся. Спасибо за сигнал!

Hello, Please contact with us: https://support.kaspersky.com/b2c#contacts

Hello, Issue already fixed in the KIS\KSC 21.1.0.150 patch C. Update base of KIS\KSC 21.1.0.150 and restart macOS.

Hello, 1) Uninstall the KIS 21 for Mac: https://support.kaspersky.com/15587#block2 2) Restart macOS. 3) Try to install KIS 21 again and update base. Restart macOS again. Check problem.

Hello, Issue already fixed in the KIS\KSC 21.1.0.150 patch C. Update base of KIS\KSC 21.1.0.150 and restart macOS.

Hello, Issue already fixed in the KIS\KSC 21.1.0.150 patch C. Update base of our product and restart macOS.

Hello, Issue already fixed in the KIS\KSC 21.1.0.150 patch C. Update base of our product and restart macOS.