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Kaspersky Password Manager

Get help with Kaspersky Password Manager for Windows, macOS, Android and iOS
  1. avlad

    Looks like a bug. Browser Google Chrome Version 104.0.5112.79 (Official Build) (x86_64) (up to date) KPM Extension version 9.7.0.45 Observation: while extension is enabled, try to open document/file permission page (sharing button) on Google Doc/Drive/etc and the close permission page (by clicking done or click out of window). The background grey screen still exists and the page is not operational. This can't be reproduced if extension is disabled.

  2. Guest
    Started by Guest,

    Greetings! Well I have been facing this problem for quite long time. The added Kaspersky Password Manager chrome extension is showing password incorrect/error when entering the actual correct password. If entered for 2-3 times it shows wrong later when entered again it shows correct even sometimes it keeps on showing wrong. But, while entering the password at Windows Kaspersky Password Manager App it instantly shows correct and can login in. But the Chrome extension is showing such issues. Regards,

    • 30 replies
    • 15.7k views
    Flood and Flood's wife
  3. Cabin8
    Started by Cabin8,

    Good morning, I have a problem. For a few weeks now, Chrome has no longer made me choose the email and password which it will then automatically enter. It worked fine until recently. Now I have to press on the extension symbol and select the email/password. What should I do to rehabilitate it? I use Mac OS 15.0 with Mac m1. This problem is not present on Safari; in fact this browser lets me choose data without any problem. Thank you so much to anyone who will help me. In the photos the white is chrome (which doesn't work) and the black is safari (which works)

  4. Guest #21325
    Started by Guest #21325,

    Hi When I try to import password from Chrome. I just get the message “Import completed successfully. No entries where added.” message. However there are many password in Chrome that are not in the KPM. Is there something I’m doing wrong?

    • 2 replies
    • 1.4k views
  5. MarioDD
    Started by MarioDD,

    Since this morning, I am getting in Chrome that I need to restart my computer as "This is needed to activate Kaspersky Password Manager extension". I have restarted twice now but no result. I also de-activated and activated again the extension, each time by closing Chrome, but the result stays the same. The password manager is working fine for the rest. Any ideas or solutions?

    • 31 replies
    • 13.8k views
  6. Sac
    Started by Sac,

    I am using the app on ipad 16 i imported passwords from chrome i want to clear my vault and start fresh with manual entries

  7. ktonepietchai
    Started by ktonepietchai,

    So, i have a problem. Some not install kpm with my account and use my cloud passwords and i cannot do something cause your system every step i do ask me to new cloudpassword set on other device. it ask me to rollover my database on cloud...................... okay you cant provide security of my cpdb so i do. i turn off updates and internet for app. ok yaaa... hacker evolution come. So today a few days ago i lost my 2-fa to gosuslugi, sberbank, sbermobile. thx kas, bb msc, saratov welcome. if you update something personally please personally check users повидение

    ktonepietchai
  8. Bigbird98

    I just started using Pwd Mgr on my laptop computer and have a few entries in the vault. I have downloaded the Pwd Mgr app on my iPhone. On my iPhone I successfully logon to Kaspersky. I enter the correct Master Password. Error Msg: Incorrect Master Password. Please Help!

    • 16 replies
    • 2.3k views
    Flood and Flood's wife
  9. scaglma
    Started by scaglma,

    I have KPM since it is out, in the first versions this field was alphanumeric, at least using the Android App; now it's numeric only. To have more security I was used to crypt both CVV and PIN of my credit cards into an alpha string. There is any way to paste or write characters into it?

    • 0 replies
    • 1.5k views
    Wesly.Zhang
  10. ehdnvdele
    Started by ehdnvdele,

    Привет Для символов i j J I l 1 o 0 O хочется отдельным пунктом не учитывать их при генерировании пароля.

    • 0 replies
    • 5.2k views
  11. BeJammin
    Started by BeJammin,

    Hello everyone, I think it is time for Kaspersky to introduce Dark Mode or Theme to Password Manager, Well I guess to all there products. What do people think of that?

    • 0 replies
    • 1.2k views
  12. Ironalien678
    Started by Ironalien678,

    I was just wondering what would happen to my authentication data and passwords if my subscription is over.

  13. S_pider
    Started by S_pider,

    Sign into Kaspersky password app on a new device. Accidently logged in via Google instead of using email. Kaspersky asked me if I wanted to merge data I selected yes. When I finally return to my original account all my passwords and saved data was gone. Please help.

    Flood and Flood's wife
  14. LucasPM
    Started by LucasPM,

    Hello guys! Yesterday I tried to change my password, and it was redirected to "dc2.my.kaspersky.com" or "dc1.my.kaspersky.com". I would like to know if it's legit. Thanks in advance.

  15. Olli
    Started by Olli,

    Hi, i am using password manager version 23.2.0.242 with Windows 11 Pro 22H2 build 22621.2506 (german). Within the password manager i am using the password generator for new password and to change passords into strong passwords. By default the password length is 16 - of course i can set it customized to more than 16 - i prefere at least 24 but the setting can not be saved somewhere. Every time i want to create a new passwort the default length is set back to 16. Does anybody know if it is possible to set the default length somewhere in the programm settings - i could not find any possibility. tnx, Olli

    Flood and Flood's wife
  16. ThomasM69
    Started by ThomasM69,

    I cannot instal the entire security suite due to US ban but I do have KPM installed in windows. My subscription runs out in 2 months and I would like to delete my vault. I've searched everywhere. I cannot connect to support using any method. I don't know why

    Flood and Flood's wife
  17. Heath
    Started by Heath,

    I am trying to free up some space on the drive where KPM resides and I find that the log folder (C:\ProgramData\Kaspersky Lab\Kaspersky Password Manager\Logs) contains 31gb of files. This seems excessive and I want to know why there isn't an option in the app to clear these logs? Is it safe for me to delete these files manually? Please advise.

    Flood and Flood's wife
  18. canlite
    Started by canlite,

    on my iphone 16 plus, running ios 18.3.2. When I try to logon to an APP account there is a symbol of a key and the word PASSWORDS, mid screen. I tap that and it looks like it is going to kaspersky password manager that I have on my phone. But it doesn't have the credentials for the APP I am trying to login to, even though it is there when I look at the database in the kaspersky password manager APP. There is an option to show database and the entries are not like what is in the kaspersky password manager APP on the same phone. Is there a setting I am missing?

  19. Red Falcon

    As shown in attached picture, 7 logins is suggested although the vault contain only one account for this website

    • 2 replies
    • 995 views
    Flood and Flood's wife
  20. Leeham

    When clicking the copy button on entry passwords / usernames, I can paste them like normal, but I can not access them using clipboard history (press the windows key + V together.) This never use to be a problem in the past, it has been added just recently. Please at least make this togglable because its extremely annoying for me and others that use clipboard history. Also being able to disable clipboard clearing in general would be nice. Thanks

    • 3 replies
    • 2.6k views
    Flood and Flood's wife
  21. MightierPen
    Started by MightierPen,

    I make my own passwords. I can't find how to stop the Kaspersky Password Manager from popping up its password generator. How can I disable it?

    Flood and Flood's wife
  22. dnrichards
    Started by dnrichards,

    How do I disable password manager?

    • 0 replies
    • 889 views
    Flood and Flood's wife
  23. AlRashed
    Started by AlRashed,

    Log Name: Application Source: Application Error Date: 1/5/2025 1:46:50 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: Private Description: Faulting application name: DllHost.exe, version: 10.0.19041.3636, time stamp: 0x6d07b58e Faulting module name: kpm_integration.dll, version: 21.19.13.549, time stamp: 0x6737728e Exception code: 0xc0000005 Fault offset: 0x00016676 Faulting process id: 0x7a80 Faulting application start time: 0x01db5ef22947be9a Faulting application path: C:\Windows\SysWOW64\DllHost.exe Faulting module path: C:\Program Files (x8…

  24. JRW
    Started by JRW,

    Do I have to log in to KPM to use my passwords each time I need to log into a secure website?

    • 3 replies
    • 1.3k views
  25. KDcyp99
    Started by KDcyp99,

    I uploaded many documents to KPM a while ago and now wish to view them but they are greyed out with A download icon on top of the document and the word download underneath the icon but pressing either of the buttons does not work so I cannot access the documents. Am I doing something wrong or is this a bug that needs fixing please?

    • 2 replies
    • 1.4k views

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