Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Sharif Hossain Syeed
    Started by Sharif Hossain Syeed,

    Hi, I can't access the URL https : // hati l .com / blog/ Kaspersky is showing a message "Reason: object is infected HEUR:Trojan.Script.Generic". I asked our developer to check the site, but he didn't find any malicious files. Can someone assist us to find the malicious code or files or at least give me some hint how to detect them?

  2. arijana
    Started by arijana,

    Hello, and thank you for accepting me! I'm also new around these parts; nice to meet you! My current anxiety is that I have to wait for the renewal of my Kaspersky internet security membership, which will run out of time in exactly one month. I've just finished updating my Kaspersky profile and included my new license. I am curious whether the new license will be automatically added to my copy of Kaspersky and extend my journey?

    Flood and Flood's wife
  3. Mr.ME

    Hi. I am a licensed Kaspersky Internet Security for Mac user. It stopped working and I reinstalled, and I am stuck. It seems I'm being FORCED to allow "Encrypted web traffic inspection*" in order to use any features of the application. This seems to be a new anti-feature. I don't want to enable this feature - I don't want to install Kaspersky's root CA key. I want the rest of the features. Is there a solution? *"Installing the trusted certificate allows Kaspersky Internet Security to search for malware and internet threats in encrypted HTTPS traffic."

  4. Sasha666

    Hi, I am using Mac, and purchased Kaspersky Internet Security and also using NordVPN, VPN works fine, but when I switch on " threat protection " mode, I cant access to any website, and I have connected NORDVPN, they just sent me the tutorial in window how to add NORDVPN into Kaspersky 's whitelist by clicking " setting and trusted application, however its for window. and it is not what I want, I am using Mac, so what I can see when I turn on my Kaspersky setting is like this and also added nordvpn related file into the trusted zone please let me know how to fix the problem , thanks

    Flood and Flood's wife
  5. wawrite

    Kaspersky appears to be unable to solve this problem. Requests more info, promises to call back in 24 hours and does not. It's about time K offered an alternative program immune to this problem. My subscription goes for another 11 months, but no refunds are allowed. A shame that a once good program has to be trashed. And a reputation thrown down the toilet. Case #14782554

  6. Guest #41228
    Started by Guest #41228,

    The software called Snappy Driver Installer is detected. Legitimate software that may be misused to harm the user https://sdi-tool.org/

  7. Speedy66
    Started by Speedy66,

    How can I sort the websides in secure-payment?

    Flood and Flood's wife
  8. Erlang P

    why is the KEY displayed clearly (on kaspersky UI)? isn't that a customer's secret?

    Flood and Flood's wife
  9. MRoutt
    Started by MRoutt,

    Greetings, I am having a problem similar to what Veerain described in Kaspersky Hardware virtualization error from back in May. 1) Which Windows OS version & build? a) Windows 10 version 22H2, build 19045.2251 2) Have all Windows updates & patches been applied successfully? a) Yes, including KB5019959 released on 11/8/2022. 3) Which KIS version & patch(x), x=letter, is installed, on the Windows taskbar, or hidden icons, rightclick the Kaspersky icon, select About? a) 21.3.10.391 (j) As far as I am able to determine all of the UEFI settings for virtualization are correct, the process…

    Gabriel Godoy
  10. Dhr219
    Started by Dhr219,

    I have set the action to perform action automatically in file antivirus and other components and in the operating mode also. But when KSN detects a threat , there is a popup asking the user to decide between disinfection and advanced disinfection. I wanted to suggest adding the automatic option for this security feature also. I am using KIS 21.3.10.39 in windows 10 pro.

  11. Speedy66
    Started by Speedy66,

    How can I transfer the Websides in "Save Payment" from one Laptop to another?

    Flood and Flood's wife
  12. Dick_F
    Started by Dick_F,

    I am investigating why I am suddenly not able to put my PC (running Windows 10) into sleep mode. The sleep and power options seem OK. An Internet search suggested checking for problems via the Device Manager menu and look for devices showing a yellow 'alert triangle' The only one I can see is against "Kaspersky Security Data Escort Adaptor #2". Could this be the culprit? If so, how might I solve it?

  13. P K Madhavan
    Started by P K Madhavan,

    I have two laptops at home (Lenova and Dell). An auto renewal subscription was done (for Rs 1,869.15) on 6-Nov-2019 for the period 2019-20 and the subscription was auto renewed (for Rs. 1,869.15) for 2020-21 on 7-Nov-2020. However, in one of my laptops the activation was not getting accepted by the system. Hence I placed a new order on 10-Nov-2020 for the period 2020-21 and the charge was Rs. 2,202.60. Now both my laptops were activated by paying two subscriptions (duplicate) for two laptops for one year. For current year (2022-23) the subscription was auto renewed on 19-Oct-2022 for Rs. 2205.60 and the communication was sent from *****@*****.tld. The order details are gi…

    Flood and Flood's wife
  14. Kasperov
    Started by Kasperov,

    Hi, sometimes I run a full scan with Microsoft Defender. Today I looked at task manager: Question: Why Kaspersky (while not scanning) should use 30% of cpu when another trusted legitimate antivirus software is scanning? Why not let it go?, so I can have some free resources available on my pc? Thanks

  15. Zain Ali Baig

    I just purchased a new laptop and I tried to install Kaspersky Internet security. But I got an error "You have exceeded the maximum number of activations allowed for the entered activation code".

  16. 59sdesign
    Started by 59sdesign,

    Hi, this is the error I got when paying with MOMO in Vietnam area

    rachelgomez_123
  17. EvanS
    Started by EvanS,

  18. tat
    Started by tat,

    hi, I purchased a kaspersky internet security and opened an my kaspersky account. now I want to add my ipad and iphone to the licence but it is not possible via the app which i downloaded in app store. I login in app with my credentials but it just shows kaspersky free version and i do not have possibility to connect devices to my account. when i want to add new device via mykaspersky all i get is the download link for MAC and not IOS. please helP thanks, tat

    Flood and Flood's wife
  19. APCO

    Hello everyone, I have a weird problem. KIS is totally blocking: Windows update - Microsoft Store - Dell Support - Nvidia Geforce Experience login. i can open other websites easily, KIS itself can login to my.kaspersky.com and can update database smoothly. I searched the forum and found about using : opentip.kaspersky.com I wanted to check it on dell support website and i needed to login first.. the login page for kaspersky itself can't open with strange errors.

  20. INDAR ELECTRICALS
    Started by INDAR ELECTRICALS,

    Sir, my harddisk windows 10 os corrupted, i have to windows 10 os, after activating problem. thank you

  21. Alan Cardoso
    Started by Alan Cardoso,

    Kaspersky Anti-virus version: 21.3.10.391 (j), Windows 10 version: Home 19045.2251 Text translated into English, so it may be a little different from what appears in the English version of Kasperky Anti-Virus As shown in the picture below, the anti-virus is detecting a file (Oinstall.exe) as malicious. I already put the file as "trusted application" and as "exclusion" but the anti-virus continues to detect and generate the photo message. What can I do to make him stop asking me?

  22. Craigcul
    Started by Craigcul,

    Hi there I have two Licenses of Kaspersky Internet Security (4 Devices each license) I see now that all your product are changing, I would like to know what happens now, My licenses only expire in February 2023. Does the product stop working now or is it converted to something new? thanks in anticipation.

  23. Chrisps
    Started by Chrisps,

    Hello, Just two questions: May i ask why in the Android version only Chrome is supported in safe browsing? Do you plan to include support for other browsers as well in the future?

  24. Chrisps
    Started by Chrisps,

    Hello, Can somebody provide me with information regarding the licensing transition between KAV, KIS, KTS to the new released products Premium, Plus, Standard? How is this going to work out once the old products are retired ? Users who still have valid licenses for legacy products, will they be able to use and activate those products after withdrawal ? Or can they use their existing licenses to activate the new range of products? Thank you

      • Like
    • 2 replies
    • 1.3k views
  25. AhmadNour
    Started by AhmadNour,

    Operating System: Windows 11 x64, version 22H2 (OS Build 22621.829) Kaspersky Version 21.3.10.391 I bought Kaspersky Internet Security in my home country for 2 devices, and then I tried unsuccessfully to activate it while abroad on my new device. Thus, I got the error that says, "Activation code is invalid for this region", any idea how to solve this issue?

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.