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Anton Mefodys

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  1. It is possible to create a new Admin account and retest the issue there?
  2. Hello, it can be related to one of extensions in this browser. Try to disable all the extensions, restart browser (make sure all processes are stopped in Task Manager), recheck the issue.
  3. Hello all, I think better to contact Tech support regarding the issue: https://support.kaspersky.com/b2c/
  4. Подскажите, пожалуйста, актуальна ли ситуация? У меня в Chrome не воспроизводится при выборе сервера Россия.
  5. Hello all, the issue should be resolved in upcoming patch H. But the issue encountered before receiving patch H, then it will be necessaty to use the workaround mentioned above or reinstall KIS and receive the patch H during the installation of the product.
  6. Hello Joner C W, The suggestion is located in the internal tracker. As I see the suggestion is still opened. Unfortunately there is no news on it.
  7. Добрый день, С высокой долей вероятности, ситуация будет не актуальна в следующей версии продукта. Была похожая ситуация на совместимость с таким же сочетанием клавиш в Word. По моей информации, ситуация исправлена в следующей версии продукта. На текущий момент на бета-форуме происходит тестирование данной версии: https://eap.kaspersky.com/category/383/kaspersky
  8. @PrinceRay hello, Could you please contact Techical support regarding the issue? It is necessary to check reports\logs to analyze the issue on your device. Thank you!
  9. @Darkino, добрый день, В данном случае, лучше сразу создавать запрос в Службу технической поддержки: https://support.kaspersky.com/b2c#contacts Так как, необходимо собрать трассировку и отчет о системе для дальнейшего расследования ситуации. Спасибо!
  10. Hello, Beta issues should be reported to beta forum: https://eap.kaspersky.com/ In general 1714 error related to the case when previous version of the application is not removed. So it is necessary to try to firstly remove previous version of application, reboot, only then try to install new version of application. https://docs.microsoft.com/en-us/windows/win32/msi/windows-installer-error-messages
  11. @Snowwolfboi hello! Could you clarify what do you mean by focus on gamers?
  12. Hello @ioankiss, You can send the file to reanalize via https://opentip.kaspersky.com/ or you can send a request to Tech support (and provide concrete file with the detection in archive with password virus). Tech support will contact Virlab regarding the issue.
  13. @RGausMH hello, thank you for the clarification. A suggestion of product is added- 5134092.
  14. Hello @BigHotStud, Yes, it is. Could you additionally clarify what version of KFA do you use?
  15. @anat, добрый день, Вам стоит создать запрос в Службу технической поддержки https://support.kaspersky.ru/b2c/RU В подобных случаях необходимо собирать логи продукта.
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