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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Harish Kumar

    My Kaspersky Internet Security expires in another 6 days. It is installed in two devices, in my laptop and android phone. If I renew from my laptop, do I just get an activation code which I should enter in both devices? Or is a new software downloaded? In which case, should I activate from both devices? Or if it is just a new code that I will be getting, after obtaining the activation code, where should I enter it, since the license is still active and will be active for another six days. Should I wait for the current license to expire before activation?

    • 9 replies
    • 1.7k views
    Harish Kumar
  2. nezih2486

    Bilgisayarımda win10 Home işletim sistemimi Win10 Pro olarak yükselttim. Şimdi eski kullandığım kaspersky Internet Security yazılımını yükleyemiyorum.

    • 0 replies
    • 631 views
  3. Guest #11938
    Started by Guest #11938,

    Hello Kaspersky Team, I’m an user of the Brave browser and since about two weeks I get a warning about some extension that comes with the browser installation. Kaspersky is saying it’s not-a-virus:NetTool.Win32.TorTool.bte. The manifest for that extension says its "Brave Tor Client Updater extension". There is some other users that wrote on the Brave forum about it: https://community.brave.com/t/antivirus-found-a-weird-file-inside-my-brave-install-folder/132470 I did some research and looks like there been similiar problems in the past already, with Kaspersky complaining about the Tor part of Brave. Why is it back again? Why is Tor flagged like thi…

    • 1 reply
    • 3.2k views
    Flood and Flood's wife
  4. Sasuke Uchiha
    Started by Sasuke Uchiha,

    Does Kaspersky Internet Security detect/remove Potentially Unwanted Programmes (PUPs)?

    • 1 reply
    • 1.5k views
    Sasuke Uchiha
  5. niclas
    Started by niclas,

    I reset my computer and would then download Kaspersky again but I can't find my activation code what do I do?

    • 1 reply
    • 1.6k views
    Flood and Flood's wife
  6. Goetz
    Started by Goetz,

    As I remember on I accepted to help and send informations aboutproblems or about the program. Today there was a dialogue if I want to send. But how to know _she_ wants to send sewnsible date to _whom_? It needs some time to get the information that the logs are found in the dir of Kaspersky! WH> is it not possible to - simply - write the name of the program in the top of the dielogue?! Amd/or write a short text opn this information? Normaly I would preess the buton “not send” to hinder ANY prog to send anything of my system anywhere! Please canage!!!

    • 6 replies
    • 1.1k views
    Flood and Flood's wife
  7. Michael-Knight
    Started by Michael-Knight,

    I am using Kis 2020.I sometimes use Kis in interactive mode, I change the tick under “Network access” of “Trusted” group to “?”, so it even asks me if I allow internet connections of the apps in “Trusted” group. My problem is, when a service or an app is trying to access internet using svchost.exe it just says something like ““Host Process for Windows Services” is trying to connect to -an ip address and port number”.It looks impossible to see how I can see which service or app tried to use svchost.exe to connect to internet ,actually my intention is to be able to see not just which service or app is trying to use svchost.exe but also for some other files too. If I re…

      • Like
    • 8 replies
    • 8k views
    Michael-Knight
  8. nicoret
    Started by nicoret,

    Today Kaspersky Internet Security popped up on my PC screen with the news that it would expire in 30 days and that I could renew it (and save “up to 20%”) by clicking on the big red “Renew Now” button. Here’s that, in Italian. I did, and was taken to the Renewal page. After clicking all the buttons and paying, I discovered I had not renewed Kaspersky Internet Security but had purchased, for the first time. Kaspersky Total Security. I wasn’t paying enough attention and was foolled by the “Renew” (Rinnovo) badge. So, it cost me 20% more than what I thought I was renewing. Well done, Kaspersky sales department! I’Il remember this next year. The only other immediate d…

    • 3 replies
    • 1.3k views
    Flood and Flood's wife
  9. João Paulo

    I have formated my smartphone, and I can’t active the Kaspersky again. When I insert my activation code, the app says that my activation limit was reached. I used this code only on my smartphone before format.

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  10. Zaheer Ahmed

    I have installed Kasper Internet Security and configured the firewall to allow incoming/outgoing connection from a single IP. But it is not working, I cannot access the system from the IP which is allowed access. Here are the screen shots of my configuration :

    • 14 replies
    • 4.1k views
    Zaheer Ahmed
  11. JaHaWi

    I contacted support after upgrading my pc and reinstalling windows Kaspersky tells me I’ve run out of activations and I need to have it reset. I got an automated response telling me to provide the email I purchased it with which I did. Since then I’ve heard nothing back?! Please advise, JaHaWi

    • 1 reply
    • 1.4k views
    Flood and Flood's wife
  12. ak27
    Started by ak27,

    I have recently installed kapspersky on my laptop, however, all messages are displaying in Russian. Even warnings of sites are displayed in Russian. I belive you can press shift and f12 to change it to English, but this is only a temperory solution,as when you restart, it goes back to russian. also this only translate the screen ou looking at, any window or tab is in russian again.

    • 1 reply
    • 2.7k views
  13. Crashguide
    Started by Crashguide,

    In v20.0.14 I can’t find the function “enable / disable Sreenshot” in → Schutzt → Sicherer Zahlungsverkehr anymore. Where can I enable / disable Screenshot now ?

    • 0 replies
    • 934 views
    Flood and Flood's wife
  14. Leaf
    Started by Leaf,

    Hi , I have a problem , after the k- build of KIS 2020 google maps stops working .Is unable to load the maps or the page and the only thing that seems to work is to close KIS .I am running Windows 10 and google chrome .

    • 43 replies
    • 11.6k views
  15. Richard S
    Started by Richard S,

    We are working remotely now and are transitioning to laptops to replace current desktops. Can we add the laptops to our current Security temporarily without purchasing new licenses for appox 30 days until we remove Kasperski from the desktops

    • 0 replies
    • 970 views
    Flood and Flood's wife
  16. molearynyc
    Started by molearynyc,

    This is more of a feature request that I hope others will get behind. I love the Webcam protection...But the notification that pops up needs to have an option to no longer warn you when certain apps are being used or to hide the notification after a preset amount of time. I use OBS a lot and I would love the option to timeout the warning after so many seconds for certain apps or shut it off entirely. Currently you allow all apps to access with a warning that allows you to deny access after the fact. Perhaps reversing that system and adding a user manually allow dialog would be safer. Instead of a list of prevented apps a whitelist could be added that showed …

    • 0 replies
    • 779 views
    Flood and Flood's wife
  17. Guest #11708

    I hacked by Ransomware virus through all files on the hard disk encrypted, and renamed following name and extentions: <filename>Email=?ID=?.encrypt it's may be case of Trojan.Encoder.27950 (#Ouroboros) Is there able to restore/repair ransom infected/encrypted file? especially sql MDF or Bak file? Please, help me any advice or offer any other suitable decryptor/recovery tool. I'm sorry to my inconvenience.

    • 2 replies
    • 1.6k views
    Flood and Flood's wife
  18. Ariaki

    Throughout my secure transaction in e-banking, KIS has repeatedly stated (up to 15 times!) that it has prevented CCleaner Pro from gaining access to the secure transaction environment. What does this mean? Is CCleaner a program with suspicious behaviour? I have been using this cleaner for many years and I consider it a necessary tool. I kindly please for your opinion and thank you for your attention.

    • 6 replies
    • 1.9k views
  19. Guest #11698
    Started by Guest #11698,

    Whenever i use Full Scan, i find that the total files scanned is totally different from previous one. Sometimes its 0.35 Million ,sometimes its 0.5 M, or 1 M. My settings is ---- High Security Level for every scan , All Files types, Deep Scan Heuristic Analysis.

    • 0 replies
    • 1k views
  20. leotavano

    This simple question applies to mobile devices: if I don't open Kaspersky Internet Security and/or Kaspersky Safe Kids applications after they are updated automatically (in Google Play Store or App Store), will they continue to function normally? Yes they will or no they won't?

    • 12 replies
    • 1.9k views
  21. Guest #11686
    Started by Guest #11686,

    Hi all As I’m quite new to Kaspersky I need a little help. My PC has 2 additional drives and when I have a scan scheduled to run, Kaspersky scans all three drives (B: C: and D:) which takes several hours. Is there a way I can have a scheduled scan only check the drives/folders that I choose to scan? Thanks

    • 3 replies
    • 1.1k views
  22. wgcuser

    Last weekend I attempted to make payments to National Savings and Investments (NS&I) for an online purchase my Barclays Bank Visa Debit Card. I am not new to this type of transaction and normally these proceed without a hitch. HOWEVER, when the system went to card verification, the transaction appeared to fail and I did not receive any acknowledgement of the transaction via email. I repeated the attempt to purchase with similar result. Having disabled part of KIS I repeated the attempt to purchase and correctly received acknowledgement. Today, when I examine my current account it shows Two payments each of £### and a further payment of £%%% (perhaps this was…

    • 2 replies
    • 1.1k views
  23. uziel75
    Started by uziel75,

    How to clear the SafeMoney list in the context menu: right click on the KIS logo near the system clock, then SafeMoney:open website? There is a few adressess, which I don’t need any more, and I want to clear the list. Option “configure” is not helpful, because the list, which opens after click this, is different. That list can be edited - I can add and remove urls, but in the context menu there are no changes.

    • 12 replies
    • 3k views
  24. Guest #11647

    When I try to log in to where it says I should, then it says invalid password and order number/ it isn’t. I do NOT want to renew my Kaspersky. It should not be this hard and I want nothing from a company that makes it this hard. I have followed ALL instructions and nothing is working.

    • 2 replies
    • 1.2k views
    Flood and Flood's wife
  25. Rimanah
    Started by Rimanah,

    Hello, i’d like to know how to REALIABLY spot a spoofed email? Is there any way that would always work, or you just can’t trust ANYTHING?

    • 4 replies
    • 913 views

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