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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. JPEKaspersky

    Good day to everyone I Have a question: Where can I configure hardware virtualization because I can't find it in my application as the attached captures show (Captures 1 and 2). I also consulted the link: https://support.kaspersky.com/us/common/safemoney/13713 ... and I can't see the hardware virtualization.

    • 11 replies
    • 2.5k views
  2. Yuki

    Hello, I originally had KIS installed before and there was no issue, but after the last windows 10 update, KIS kept telling me I needed to reinstall as a recommendation since some components were not working properly. After that I uninstalled then reinstalled, but after that my audio stopped working completely “no output device is enabled” I tried using my headphones but it’s also still the same and I can’t even troubleshoot since it tells me that there is a problem preventing the troubleshoot from starting. How can I fix this?

    • 1 reply
    • 3.1k views
  3. deehar
    Started by deehar,

    One of my four devices does not show up on My Kaspersky. The separate licence I bought for it and activated on that Android device is shown on My Kaspersky as not having a device connected. This means that I am unable to use the anti-theft features for which I have paid. I have tried re-installing KIS various ways without success.

    • 6 replies
    • 2.1k views
    Flood and Flood's wife
  4. Guest #8132
    Started by Guest #8132,

    Hi. Android 9.0 with latest Kasperski app and TextNow installed from Play Store. I can't see TextNow in my list of apps when I open AppLock (which I LOVE as one of your features!) I have uninstalled and reinstalled both TextNow and Kasperski with no change in behavior in AppLock. Please help!

    • 3 replies
    • 1.8k views
    Flood and Flood's wife
  5. AHS0

    After Google adding favicons to search results, in Firefox and in Edge Chromium that just released officially recently, Kasperksy logo doesn’t show up. Any idea? Thanks.

    • 0 replies
    • 3.7k views
    Flood and Flood's wife
  6. kasatYasPer

    Why Kaspersky Internet Security AppLock is not working properly in my android ?

    • 12 replies
    • 4.1k views
    Flood and Flood's wife
  7. Alireza

    Reg. Kaspersky Internet Security installation failure | I have bought Kaspersky Internet Security and try to install it on my iMac but I am getting an error message “the installer encountered an error that caused the installation to fail, contact the software manufacturer for assistance”. Please let me know how I can resolve this issue. Thanks Ali

    • 1 reply
    • 1.2k views
  8. Flick
    Started by Flick,

    I am having the same issue with Groupme.com. I can get to the site, but cannot log in (Error message “Threat of data loss” I have added the domain as stated above but that did not fix the issue.

    • 1 reply
    • 1.1k views
    Flood and Flood's wife
  9. Guest #8098
    Started by Guest #8098,

    As of 01-12-20 we have been recieving a large # of laptops that will not turn on. Most of these I can just perform a hard reset on by removing the battery holding the power button for 30 sec’s and then booting up. Although even after this is done, they are returning with the same issues. After I have reset each system I perform all Microsoft updates and all of the updates listed by the manufacturer, Including the firmware. I was just wondering if anyone else is seeing this issue. and if there is a cure.

    • 2 replies
    • 3.9k views
    Flood and Flood's wife
  10. releone

    I can't install google chrome on my pc with windows 7 ultimate 64 bit it can depend on some setting of my antivirus kaspersky internet security

    • 22 replies
    • 5.9k views
    Flood and Flood's wife
  11. Guest #119
  12. tom147527

    Hello. I recently received a lot notifications “suspicious action was blocker”. It showed my Pc memory from other processes. There are notifications these I got. Suspicious action was blocked Action Read memory from other processes Application Host Process Windows Services or Windows Explorer Application path C:\Windows\System32\schost.exe or C:\Windows\explorer.exe I just want to ask. Is it a normal situation??

    • 0 replies
    • 1.6k views
    Flood and Flood's wife
  13. Guest #7990

    I have reboot my laptop for a few times but this issue still stay there.

    • 1 reply
    • 2.4k views
  14. Finn.t
    Started by Finn.t,

    Internet Security throws me out of full view of some games during updates and rootkit scans. I tried to avoid this by putting said games to exceptions twice, to no avail. I also made sure the “Gaming Mode” of Kaspersky was ticked - since this is standard option, there was nothing to be done. I stopped root kit scans for now, but this is no long term option and no solution at all! So if anyone has other ideas of how to make Kaspersky stop interrupting my gaming sessions I’m happy to hear it.

    • 15 replies
    • 2.3k views
    Flood and Flood's wife
  15. Guest #7936
    Started by Guest #7936,

    on my lg android phone i keep getting an issue coming up saying make google chrome my default, i have done this i think, i still have this problem i do not no how to fix this please help //Mod Note: moved to the correct section.

    • 13 replies
    • 1.5k views
    Flood and Flood's wife
  16. D14BL0

    Hi The site “The Pirate Bay” is marked with a green shield when I google it, which tells me Kaspersky thinks it is safe. But when I go to the site Kaspersky has to keep blocking malicious links. How does that work. Also does that mean i should stay away from the site completely, or can i keep using it with caution? Many Thanks

    • 0 replies
    • 1.9k views
  17. Nikiangel
    Started by Nikiangel,

    Hello, for some reason recently (last few week or two) as an addition to my Kaspersky protection vesrion 20 which is green and works as expected, I got version 30 that stays grey, and … version 4 (the hexagon with the eye icon) in my chrome browser. Very similar to this thread: https://community.kaspersky.com/kaspersky-internet-security-13/kaspersky-protection-extension-not-functioning-correctly-5995 I have Kaspersky Internet Security 19.0.0.1088(k) and google chrome Version 79.0.3945.117 (Official Build) (64-bit) and Windows 10 Version 1909 (latest). I restored from a backup that I have of my OS (created like 4 months ago) but after the restore the other 2 …

    • 4 replies
    • 3.5k views
    Flood and Flood's wife
  18. Guest #7921

    I have Kaspersky 18.0.0.405 I want to keep this version recently it automatically updated to the 2020 version. I don't like this version as it makes my computer slow and crashes so I uninstalled it back to the 18.0.0.405. How do I avoid automatically updating to the 2020 version??

    • 3 replies
    • 4.2k views
  19. Urukhai
    Started by Urukhai,

    I am running Kaspersky Internet Security 19.0.0.1088 and have a few NAS (about 1 TB) to scan. I want to schedule it during midnight. First in the GUI, there is no schedule applicable for selective scan. Then I looked for the command line program avp and hope that I can schedule the scan task myself. I tried avp SCAN /NETDRIVES /i0 /fe /R:some.log However, the log said the /i0 (report only) option is ignored and “Disinfect automatically” is the only option for non-interactive scan. Even the best AV program will have false positive and I really hate the idea of auto-disinfect. Why can’t I have the scan report only and decide myself what actions should be taken nex…

    • 0 replies
    • 720 views
    Flood and Flood's wife
  20. dcord
    Started by dcord,

    Hello, since December 13th, Kaspersky shows me to warnings related to a “Hoax.Script.Mailoy”. But it’s not possible to repare this warning. Do any other users have got sam problems? Thanks for short response. dcord

    • 4 replies
    • 920 views
  21. Guest #7894

    Hi, I would like to know how do I request the Kaspersky to whitelist the internal system webpages? I have submitted the false report, I have contact the Kaspersky through FB messenger (Haven’t receive the reply yet), is there anything else I could do?

    • 1 reply
    • 796 views
  22. Guest #7885
    Started by Guest #7885,

    I’d like to open up the settings dialog in Kaspersky Internet Security, but it asks for a password that I don’t have and doesn’t have a way to recover. How can I get past this issue?

    • 0 replies
    • 897 views
  23. D14BL0

    Hi Most sites ask me about cookies. Is accepting them safe? if it isn’t how do i navigate the web without needing to accept? Many thanks

    • 0 replies
    • 750 views
  24. Klohtun
    Started by Klohtun,

    Actual version of kis and chrome rd (crd) host are installed. Kis has standard settings. If I stop kis’s firewall, crd works fine as host. Else I cann’t connect to this host from Internet. What should I do to force it work properly?

    • 14 replies
    • 11.8k views
  25. hellboy755

    hello to every body i have got a big problem i received an email that has got attachment and i save that email in eml file and after that for better test i zip that file and test with some antivirus 1 = when i upload eml file into virustotal.com then antivirus scan and alert that file has got a virus 2 = i install mcafee virus scan enterprise edition in virtual machine and update that, and when i extract eml file from zip file, mcafee detect and delete eml file, and i check mcafee settiong is set on all file scan. 3 = i install kaspersky internet security and update that, check setting and all file scan is enable, when i extract zip file kaspersky does not alert any …

    • 27 replies
    • 9.9k views

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