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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. arleetel

    System : windows 10 Home edition : 1909.18363.535 The initial purpose was to share the printer HP Officejet 6600 (usb connected)that is set as shared on the computer and working, on the laptop I get the error : Windows cannot connect to the printer. Check the printer name. If it is a network printer make sure it is turned on and that the printer address is correct. I checked all that. Since this failed I tried to make a network connection from the laptop to the computer with the result hereafter. On the laptop : file and print resource (DESKTOP-L....) is online but isn’t responding to connection attempts : error code 0x80070035.The remote computer isn’t responding to …

    • 14 replies
    • 16.4k views
  2. Ken-Oz
    Started by Ken-Oz,

    Please please please!!!!!! put Kaspersky Spam back onto the the Microsoft Outlook toolbar. The current setup makes it necessary to enter incorrectly marked emails in Outlook edit mode to remove the incorrect header spam identifier and then to enter Kaspersky setup to modify it to prevent future similar emails being incorrectly marked. I have to do this numerous times a day.

    • 11 replies
    • 13.3k views
    Flood and Flood's wife
  3. Amr Salameh
    Started by Amr Salameh,

    I have key license and i need to know the activation code

    • 1 reply
    • 9.5k views
  4. Guest #7509

    Hello. Many sites have stopped working due to main.js since it is embedded in all pages. This error started to appear a month ago after version 20.0.14.1085 Error main.js Error main.js

    • 4 replies
    • 10.6k views
    Flood and Flood's wife
  5. Lemarque

    I bought my wife a new PC for Christmas. I’d like to finish setting it up before I put it under the tree. I have a 3 user version activated on three computers. Will I run into trouble installing and using my key on her new laptop?

    • 6 replies
    • 8.6k views
  6. Fenn

    This just happened for the second time. What is going on? What do I need to do or not do to fix this? In easily understandable terms please as I'm not too computer knowledgeable. Thanks. Apologies for the typo in the heading...Kaspersky.

    • 7 replies
    • 24.5k views
    Flood and Flood's wife
  7. Kuroko

    Hello. I have a quick question regarding the activation keys for KIS 2020. I upgraded the software a while ago and it still runs fine with the old 2019 license. So as my current license is running out, i am wondering when buying a new one, can I use another 2019 license and extend it like that or do I have to buy the 2020 version now?

    • 4 replies
    • 7.6k views
  8. wgcuser
    Started by wgcuser,

    In a recent post and I think on the Kaspersky Web Site, I’ve seen references to “Premium Version”. I’ve purchased a 5 device Licence and Activation code and installed KIS V 20.0.14.1085. But I’m now concerned that I may have a 2nd Class security product . So how can I tell?

    • 4 replies
    • 5.9k views
    Flood and Flood's wife
  9. Anushka Sanjuna
    Started by Anushka Sanjuna,

    My portable hard disk infected by ransomware what is the extinction name .letto .. but kespersky internet security can’t find it as a ransomwear or any other malware or virus. so i had format my hard disk… so question is that is kespersky actually can protect our digital life?

    • 6 replies
    • 7.7k views
  10. Guest #6844

    See attached document for screenshots of all of the following. For the last week every time I turn on my PC I get a message saying that neither Windows nor Kasperky Firewall or Security is turned on. However, when I go to ‘Security at a Glance’ it tells me that I am protected and that no action is required. When I go further to ‘Firewall and Network Protection’ it again says that both are turned on. When I then click on ‘Who is Protecting Me’ it initially said that Windows Defender Protection and Firewall were on but that Kaspersky was not. However when looking at the Kaspersky App it showed that both were actually turned on. I tried turning the Windows Firewall off as I …

    • 18 replies
    • 12.6k views
  11. Gruntfuttock
    Started by Gruntfuttock,

    According to Kaspersky: “If your network has a common network name (for example, Home), malefactors will be able to easily and quickly crack your network password by using special hacking programs. To increase your home wireless network’s security, create a unique name for you [sic] network.” Can anyone suggest how that might work? Note that Kaspersky does not in this case advise hiding the SSID, so whatever name is chosen is seen by anyone who cares to look.

    • 5 replies
    • 7.2k views
    Flood and Flood's wife
  12. Guest #4442

    Hi, I am a Kaspersky Internet Security for Android user, few weeks ago I noticed that my modem’s wifi light is continously flickering(blinking) 24x7 without any interruption and whenever I turn-off the wifi of my mobile device, flickering stops. I have other mobile devices in my house but none of them have this problem. I factory-reseted the device but that didn’t help. I turned off microphone and camera permissions for all apps, turned off android auto updates but streaming of data continues. My modem doesn’t have detailed connection information for devices, only data usage) KIS for PC has a superior firewall monitor, with the ability to block applications. But mobile ve…

    • 2 replies
    • 6.1k views
    Flood and Flood's wife
  13. Guest

    After lengthy diagnostics: Full scan for malware Updated OS Updated Nvidia graphics driver Updated Intel drivers Ran OEM diagnostic tools Disabled fast startup Adjusted settings in BIOS Enabled verbose Windows shutdown Reset power plans in Windows to default settings Adjusted registry to disable delete of page files on shutdown Run troubleshooter for power plans and windows updater Manually deleted Windows update related files and had Windows rebuild index Unplugged workstation power and power discharged Trouble shooting commands such as # sfc /scannow # DISM /Online /Cleanup-Image /CheckHealth # DISM /Online /Cleanup-Image /ScanHealth # DISM /Online /Cleanup-Image /Res…

    • 7 replies
    • 6.5k views
  14. Guest #7315
    Started by Guest #7315,

    idle scan is off scheduled scans are off yet i still regularly get 100% disk use at very low read speed (weird) for no apparent reason - which causes a worrying clicking almost no other disk activity does - and when KIS does it, it is VERY loud !@# :( i’ve tried reinstalling KIS already

    • 0 replies
    • 7.5k views
    Flood and Flood's wife
  15. Guest

    Since updating to KIS 2020, each time the computer starts up it opens a web page with Release Notes. One of the things I like with Firefox as my default browser is that it opens automatically where I left off when I shut down the computer, but KIS is now interrupting this, with each time a new instance of the Release Notes page. I cannot find anything in the settings etc. to get rid of this behaviour.

    • 6 replies
    • 5.9k views
    Flood and Flood's wife
  16. pqrstuv

    Mac OS catalina, KIS 20.0.0.829. I have 1, 336,000 files (according to Disk Utility.app). This is the same number seen by SuperDuper backup app. When I run full scan, looking at “details”, the scan hangs at 2, 948,000 files (finding no threats) and telling me it has 5 hrs to go. This makes no sense to me. Does it make sense to anyone else?

    • 4 replies
    • 5.9k views
    Flood and Flood's wife
  17. Rammble
    Started by Rammble,

    I’m having a weird problem where Kaspersky appears to be blocking my login attempts to websites like barnesandnoble.com It only happens when the website has an in-tab “pop-up” window. I’ve tried everything, including disabling anti-banner and the Kaspersky browser extension, but the only thing that seems to work is to completely shut down Kaspersky by pausing protection. I’ve also tried using different browsers to no avail. Any suggestions? I’m running 64-bit Windows 10 Pro (fully updated), with Kaspersky Internet Security version 20.0.14.1085(f). I have the problem with Google Chrome Version 78.0.3904.108 and Firefox 71.0. I’ve attached a screenshot of the barnesa…

    • 2 replies
    • 7.6k views
    Flood and Flood's wife
  18. yyhhjj2004
    Started by yyhhjj2004,

    KIS could block youtube advertisments before, but now it can not.Why?

    • 9 replies
    • 14.2k views
  19. danijel
    Started by danijel,

    Hello, where can I find information about End of Life for 17.x.x.x versions? As I see version can still be installed, activated and updated on Windows XP. //Mod Note: key removed

    • 2 replies
    • 7k views
  20. your_little_problem
    Started by your_little_problem,

    Hi, I have this error "Some protection components are corrupted". I use KIS. Any help?

    • 0 replies
    • 7.5k views
  21. Guest #7230

    Hi. I am using Kaspersky Antivirus from many years and before almost year switched to Kaspersky Internet security to my main PC. But that will be the last time I pay to Kaspersky and here is why. I upgraded my CPU and it has problems with Windows 8.1, caused by windows updates - reddish colours… so I made a clean install and blocked updates. After I put Kaspersky it automatically turned them on without asking so I almost lost few hours of instalations… Spent a lot of time to block them… and to make a clean image of the OS.Kaspersky is recognizing some applications as risk and I ignored them. Today it updates itself to the newest version and again put them as risk and…

    • 0 replies
    • 5.7k views
  22. KlaasV

    This week I couldn’t upload big files on Google Drive with Firefox. With Chrome all went well. Even after deleting the cache and disabling all extensions, it didn’t work. Though I didn’t think Kasperky would be the cause, I disabled Kaspersky and the upload succeeded! I found out that I had to disable Network -> Scan secured traffic Firefox and Thunderbird. So, my problem has been solved, but I mention it in case other members encounter the same problem.

    • 8 replies
    • 8.6k views
  23. spuddo
    Started by spuddo,

    Hi all, Recently i have swamped by bitcoin and other rubbish. It seems the more i block , they more they come back. Any advice. Thanks Moderator: Merged with existing topic

    • 19 replies
    • 7.9k views
    Flood and Flood's wife
  24. JoGUK

    I have a license for Kaspersky Internet Security 2019 from my now defunct tablet. Question: 1) Can this be used to protect the Amazon Fire 8? and if Yes how do I install it? The Fire is Android but a customised version. The Kaspersky available in the Amazon store says unavailable.

    • 3 replies
    • 9.9k views
    Flood and Flood's wife
  25. marconius
    Started by marconius,

    After I installed Kaspersky Internet Security on my Win10 my WIFI connection frequently disconnects. Actually I hear sound like when I unplug my WIFI dongle from usb slot, and then after few seconds I hear that sound again. How can I fix that? It’s really annoying.

    • 10 replies
    • 11.9k views

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