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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. numlock
    Started by numlock,

    Just installed 2020, is there a way to create a shortcut to safe money like there was one in 2019.

    • 21 replies
    • 8.7k views
  2. wgcuser

    Like others on this forum, I too find that frequently MSRT fails to install / update during the monthly Windows 10 Updates routine. The updated version of MSRT is offered but the install returns a (meaningless) error code. I find that if I retry (several times) sometimes, a successful install is achieved. I’ve even had to resort to downloading the software manually from Microsoft’s and installing. As I’m using KIS 20.0.14.1085(h) does this give me any / sufficient protection from Malicious Software? Is KIS + MSRT a bad combination to the point that KIS can actually disable the install of MSRT? Does KIS + MSRT give False Positives?

    • 1 reply
    • 1.7k views
  3. Bukkdog

    I am unable to use hardware virtualization in KIS 2020 v.20.0.14.1085g because: “Incompatible hardware or software detected.” I would like to know what incompatible hardware or software was detected? ----- Please don’t reply by saying “Have you checked for this? Have you checked for that?” I should not have to spend time checking for this or that. KIS 2020 obviously knows what incompatible hardware or software was detected, because KIS detected it. So how do I find out what KIS 2020 detected - is it in some log?

    • 9 replies
    • 3.5k views
  4. SzeDI26
    Started by SzeDI26,

    Hey guys, Today I received a notification in the windows app saying that there’s a discount for valentine’s day for 40% using the code VALENTINE40, however when I’m trying to renew my license and apply the code at checkout it says that it is invalid. Anyone know what is going on with this? Is the code expired? Thanks in advance.

    • 3 replies
    • 2.1k views
  5. Guest #8776
    Started by Guest #8776,

    Hi, the Cybermap Widget does not work anymore: https://cybermap.kaspersky.com/de/widget/dynamic/dark It says: 404 Not Found nginx Have a nice day!

    • 2 replies
    • 1.5k views
    Flood and Flood's wife
  6. Puzzled

    can i use Heimdal Pro with kaspersky internet security 2020 ?

    • 7 replies
    • 1.6k views
  7. Guest #8731

    Hi. There are statistics, how many people updated to the version of Kaspersky Internet Security 20.0.14.1085(d) that was in September 2019? (according to these data https://github.com/aws-amplify/amplify-js/issues/3985) I ask, since there is still a problem in February 2020: https://enota.club/threads/bag-v-skripte-kasperskogo-main-js-kotoryj-lomaet-sajty-kis-ns-getcommandsrc.1547/ ns.GetCommandSrc is not a function The scale of the bug is interesting, how quickly did you fix it and how many people installed it?

    • 4 replies
    • 1.4k views
  8. Eurico

    I have a license of Kaspersky Internet Security 2020 for 5 devices, purchased in Portugal. My wife is in Brasil with is PC with the license expired and we canot activate the new license code, how can we have a solution?

    • 0 replies
    • 850 views
    Flood and Flood's wife
  9. Guest #8769
    Started by Guest #8769,

    Hi there, I installed Kaspersky from the official site a few days ago. When I looked at the digital signature, it was signed with a certificate under the name Kaspersky Lab JSC. I am a little confused because the old certificates only said Kaspersky Lab. What does JSC mean and is the certificate secure? Best regards

    • 0 replies
    • 3.2k views
  10. Okakesie

    Hi, I have problem with my Kaspersky Internet Security. If i want to instal new database update or if i want to log in my Kaspersky account the application show me Error message with text (Picture1): “ Connection problem: Connection to My Kaspersky isnt available. Try it again later.” I rly dont know what should i do. Similar problem is in Database and application module update. I cant connect to server.(Picture2).Im trying update them for 2 days but without any results (Picture3: “Database of aplication not updated”, “ Network error while downloading”).I m realy shure that my internet is working properly. Thank u for help.

    • 0 replies
    • 2.5k views
    Flood and Flood's wife
  11. Guest

    Hello !!! I have a little question, I bought few days ago the KIS for windows and KIS for android and I entered the two keys into my kaspersky account, when these keys will expire, will disappeared from “my licenses” on my kaspersky completely or will they look like expired ?? And if they still look like expired can I manualy removed them, because there is no such an option from what I looked ?? Thanks in advance and sorry for my english !!

    • 7 replies
    • 1.3k views
    Flood and Flood's wife
  12. Bobala
  13. Miko
    Started by Miko,

    Can't access one of my website news recently with a message: DNS_PROBE_FINISHED_NXdomaine. Does Kaspersky internet security has something to do with that?

    • 14 replies
    • 5.6k views
  14. Guest #8626

    My goal: firefox only uses my VPN: I made my VPN netweok as trusted I changed network allowance of my firefox to only trusted network as allowed problem: it does not connect at all, it tries to connect to internet , but not this trusted network !

    • 6 replies
    • 1.1k views
  15. gaz79
    Started by gaz79,

    I use Raisonance RIDE for compiler embedded C code for STM32 microcontrollers. With Kaspersky running (version 20.0.14.1085 g), RIDE will no longer compile or link any code. Also, I cannot save any file changes. If I temporarily pause protection, RIDE works fine. I’ve tried adding exclusions and disabling certain protection individually (file, web, system, etc) but cannot find any combination that works other than pausing the whole Kaspersky protection. Something has obviously recently changed as this application (RIDE) used to work fine.

    • 0 replies
    • 858 views
  16. aakil
    Started by aakil,

    Hi, I have several files which are virused by money so I can’t open them the virus entered downloading a file It changes the extension of files to .money, I understand that they want to contact them on [removed] to unlock the file I’ve installed KIS , but it doesn’t recognize this files as virused Someone can help me please?

    • 0 replies
    • 887 views
  17. closverges2004
    Started by closverges2004,

    How do I stop the auto renewal? I no longer have Kaspersky loaded on my devices.

    • 0 replies
    • 837 views
  18. Skykasper

    I get multiple notifications on a website. Any Ideas what this is and what to do about it? Full scan shows nothing.

    • 2 replies
    • 1k views
    Flood and Flood's wife
  19. carlotta.penone

    I have a problem with the certificates of all websites (google, amazon, university) except facebook. the error that appears to me says: "this certificate or the chain of certificates are based on an untrusted root center” the problem exists only when i connect my pc (italian) to the wired network of the research center where i work (Ireland). if i use a wifi it does not show and i can use the web normally. since the wifi connection is nonexistent here i need the possibility to use the wired network. i’m using: Microsoft Windows 10 home x64 Build 18362 kaspersky: 18.0.0.405 (l)

    • 2 replies
    • 2.2k views
    Flood and Flood's wife
  20. JPEKaspersky

    Hello everyone. Yesterday I had at 23:54 in my KIS 20.0.14.85 an update of the database of 6.42 Mb. However, the new patch released recently did not appear (according to the images I show). I find it strange that such a big update would not lead to the new H patch, so I asked this question here in the Kaspersky community. I'm grateful for any possible clarification.

    • 1 reply
    • 1.1k views
  21. Basamaca

    Today I received the following : Recommendation "Using Mozilla FireFox? Install Kaspersky Protection extension to increase your level of protection". I checked in Firefox 72.0.2 and that plug-in was not present although it has already been installed and operational ever since KIS installation. I reinstalled the plug in following the KIS recommendation. To be worse after that the Windows search box in taskbar suddenly stopped working (blank area, does not produce any result on the search request). The problem occurred at the same time on two desktop PCs and one laptop on the same location which are all running KIS 20.0.14.1085 (g). The database update has time stamp: 5.…

    • 4 replies
    • 1.5k views
  22. behudinn

    I have problem with my KIS, i created simple schedule task and my kaspertsk antvirus detect trojan everytime and then delete it. Can someone help me with this problem.

    • 2 replies
    • 1k views
  23. Guest #5141

    I posted once before wanting to be able to tell Kaspersky to not scan a file it says is a problem. I know what the file is and it is not a problem. Will exclusions ever be added to the android version of the application?

  24. Guest #8533
    Started by Guest #8533,

    I downloaded Kaspersky anti virus recently in my phone. Then I learned that the new dark mode version of WhatsApp has been launched. So I update my android version from Oreo to Pie as WhatsApp dark mode is applicable for Pie version and its upper version. So I am thinking that, if Kaspersky can protect or not the pie version as pie version is full of bugs. Can anyone give the proper answer?

    • 0 replies
    • 756 views
    Flood and Flood's wife
  25. wdk
    Started by wdk,

    Game For Peace cannot play when I open kaspersky Security Software。exactly is Game For Peace cannot Enter the game when kaspersky Security Software is work。 BUT when i close kaspersky Security Software. the game Game For Peace can enter to play。 Here is the official website of the game。 https://syzs.qq.com/sem/hpjy/index.html https://gp.qq.com/main.shtml

    • 8 replies
    • 2.4k views

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