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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Somchai

    It blocks file sharing. I have to set packet rules to Allow both on Local Services (UDP) and Local Services (TCP).

    • 59 replies
    • 24k views
  2. Guest

    I have been using Outlook and accessing my Gmail account for a couple of years. Today, Outlook said that it disabled Kaspersky because it was taking too much time. Now Outlook cannot retrieve my Gmail emails. I deleted my gmail account in Outlook and re-entered it. Still did not work. HELP!

    • 2 replies
    • 1.5k views
  3. Sib3riX

    Hello, I have problem with kaspersky and EAC (Easy anticheat). I reinstalled windows and kaspersky but nothing fixed this problem. This happens with most of games that use EAC. I also stopped kaspersky to scan EAC and game when launching etc.... Windows build is 1903 with last update 11 June 2019.

    • 32 replies
    • 38.2k views
  4. wgcuser

    I have been using KIS for over 10 years. In 2018/19 I purchased a two device licence from Kaspersky Lab for GBP 19.99. Recently (October 22nd) Digital River Ireland invoiced me for Kaspersky Internet Security Quantity 1 at a Total of GBP 39.99. There is a considerable increase in price. Kaspersky Lab themselves appear to be offering the product at a lower price. Other deals are visible on the internet. No indication the number of devices protected. There are a few weeks left before my current licence expires. No prior warning. (Even the DVLA (UK, Driver and Vehicle Licencing Authority) has the courtesy to give advanced warning of expiry.) I think this is very sharp practi…

    • 8 replies
    • 2.2k views
  5. Hartha

    Is there any way to switch Kaspersky free after the license expiration of KIS without uninstalling the program

    • 0 replies
    • 1.7k views
    Flood and Flood's wife
  6. mrzm
    Started by mrzm,

    Hello! My wife wants to do online paying and KIS (v20.0.14.1085) blocked the site. The KIS report says > Dangerous URL blocked;//mpi.borgun.is/mdpaympi/MerchantServer/msgid/6831020; Heuristic Analysis; Opera Internet Browser I put the //mpi.borgun.is/* in Settings > Protection > Web Anti-Virus > Exclusions and allowed URL’s but the KIS still blocked the site and she can’t make a pay. I check the URL on the https://virusdesk.kaspersky.com/ and it says the URL is safe according to the reputation data of Kaspersky VirusDesk. WTF!? If it is safe, why my KIS blocked the payment? What can I do except the shuting down the KIS?

    • 2 replies
    • 2.2k views
  7. iikki

    Hello there, My copy of Kaspersky was broken by upgrading OSX to Catalina. I understand that the only way to fix this is to reinstall, however the log-in for the main Kaspersky website is controlled by a 3rd party called 2CO and it won’t let me log-in or create a new account -- has anyone else experienced this? Would anyone know how I can get around this? I’ve been a customer for several years and not being able to access my own product's site is a giant pain. Thanks.

    • 7 replies
    • 2.2k views
  8. brendox

    Always uses 15-20% CPU when firstly launching chrome, and browsing feels very slow overally. I even disabled web protection and kaspersky firewall and enabled postpone computer scan tasks when high cpu load. just activated my trial as I want to switch from bitdefender but this is annoying.

    • 15 replies
    • 8.1k views
    Flood and Flood's wife
  9. Guest #6379
    Started by Guest #6379,

    When a full scan run like the name implies it runs a scan against everything. For macOS mounted drives can be found in the /Volume directory where things such as your own SSD / HDD can be found but also USB drives and mounted drives. The other thing that can be found is your Time Capsule NAS and local snap shots. As I too try to find some reasoning as to why my Full Scans seem to get stuck on arbitrary files I stumbled upon the realization that when I kick off a Full Scan my NAS drive IO spikes as Kaspersky tries to perform a full scan on all of my backups. I’ve unmounted my NAS drive and tried again but is this behavior intentional? I have Kaspersky Internet Security…

    • 7 replies
    • 2.2k views
    Flood and Flood's wife
  10. Bukkdog

    I am a long-time, satisfied user of Kaspersky software. Currently, I have the most recent version of KIS, which is installed on Windows 10 v.1903. KIS is version is 19.0.0.1008(i). A few days ago, seemingly ‘out of the blue’ my Ethernet controller lost its ability to obtain an IP address from DHCP. Prior to this, my Ethernet controller was working flawlessly. I wonder if an update to KIS could have caused this. Many thanks for your help.

    • 8 replies
    • 2.8k views
  11. arleetel
    Started by arleetel,

    After updating Mozilla Thunderbird to 68.2.0 through KIS (20.0.14.1085e), google chrome stopped responding and CCleaner 5.63.7540 as well. CCleaner works when starting the computer “before” opening “any” browser. After installing the Thunderbird update I had to reboot to make it work which gave the above not responding incident. I ran sfc/scannow : no integrity violation. Reset chrome also in safe mode : did not help, re-installed several times : same result. Chrome version 78.0.3904.70. Uninstalled Mozilla Thunderbird and re-installed : the installation stopped when trying to create a desktop icon, tried again without installing the icon : nothing was installed. N…

    • 0 replies
    • 2.7k views
  12. mikethebike
    Started by mikethebike,

    Seeing a link on another topic about Secure Keyboard Limitations in 2020 has confused me and prompted me to ask the following question: I currently have KIS 19.0.0.1088(h), Window 7 but have ticked for automatic upgrade to KIS2020 . I am now worried by the statement in the link mentioned in my first sentence that says: Protection does not work if your computer is running under Windows 7 and the field is not a password entry field I use the Secure Keyboard in both Safe Money sites and other sites occasionally. My concern is if KIS automatically upgrades me to KIS2020 and I still use Windows 7 will I still be able to use Secure Keyboard if the field is a password entry…

    • 17 replies
    • 4.1k views
  13. Guest #6357

    hi I have two websites with the same content : http_://alizeh.company/ http_://iranworknet.ir/alizeh/ Kaspersky detects and blocks the first site But it load the second site without problems please guide me grateful

    • 0 replies
    • 1.4k views
  14. Tai

    With the network setting “Traffic processing” - Inject script into web traffic to interact with web pages, enabled. When I visit most sites with chrome, I cannot connect to the site and get the following error ERR_HTTP2_PROTOCOL_ERROR, even on reputable sites like trello.com I am using Kaspersky Free 20.0.14.1085(e) on win 10 I am using the dev-build of Chrome Version 79.0.3945.16 (Official Build) dev (64-bit) I have the Kaspersky Protection 30.112.62.0 chrome extension enabled Disabling traffic processing seems to do the trick. But I’m not sure exactly what that disables and how much it exposes my computer? I believe this error might have to do with chrome’s strict sa…

    • 0 replies
    • 5.2k views
    Flood and Flood's wife
  15. lu_team

    We are evaluating your software in our firm. We have some problems on some pc that when i try to open PowerPoint files from our network nas it show as a messagge: Impossible to open the file…….. We have try to disable only the antivirus services and all works ok. Why? What we can do? Configuration: Windows 7 ultimate SP1 Office 2010 Professional

    • 2 replies
    • 1.6k views
    Flood and Flood's wife
  16. Please accept the terms of use
    Started by Please accept the terms of use,

    I need just a 1 or better a 2 Years Licence for my Android Phone and another for my Parents once so 2 in total. But what is the correct one? KL1091G5AFS-9 KASPERSKY Internet Security fuer Android 1 Geraet Sierra Box (DE) KL1091G5AFS-20 KASPERSKY Internet Security for Android 1 Device Sierra Box (DE) KL1091GCAFR KASPERSKY Internet Security for Android DACH Edition. 1-Mobile device 1 year Renewal License Pack KL1091GCAFS KASPERSKY Internet Security for Android DACH Edition. 1-Mobile device 1 year Base License Pack KL1091GDAFS KASPERSKY ESD Internet Security for Android 1 Android Geraet KL1091GCBFR KASPERSKY Internet Security for Android DACH Edition.…

    • 4 replies
    • 1.8k views
    Flood and Flood's wife
  17. AHS0

    “Patch E for Kaspersky Internet Security version 20.0.14.1085 was released on October 23, 2019” https://support.kaspersky.com/14378 Question: I am still on patch D. I update KIS several times a day. Any idea on how to get patch E? Thank you!

    • 6 replies
    • 5.8k views
  18. Guest #6328
    Started by Guest #6328,

    .Meds ransomeware was infected a month back ..!! and is there any stop decryptor or any other methods to recover the file .. i have tried with many methods..!! and i have reinstalled windows after infection.. but still other drives files holds strong encryption with .MEDS extension ..!! Badly need help. Hoping for anyone to come forward thank you

    • 1 reply
    • 4.8k views
    Flood and Flood's wife
  19. kenfromcanada
    Started by kenfromcanada,

    I recently opened an email with my cousin's name, only to find the sender was: roach@azclan.net. I did not click on the link in the email. However, shortly after, my desktop started switching into tablet mode. As you can see from Exhibit I, there is a black window in the bottom right corner which I assume shows roach@azclan.net somehow accessed my computer just from me opening the email. My desktop would switch to tablet mode, and I would see the black window. When I clicked on it, one of the other windows would fill the desktop. Now, as per Exhibit II, the black window is gone when it switches to tablet mode without my permission. Question: is anyone aware of a hack th…

    • 7 replies
    • 3.2k views
  20. Guest #4340

    I can't download any files on my new computer via Google Chrome to a network drive. Each time I try, I get "Virus Scan Failed". Only Chrome is affected, and only network drives. If I turn off File Anti-Virus in Kaspersky, I can download no problem. I have the scope set in File Anti-Virus to not check network drives, but it seems it's doing this anyway. Anyone have any idea where to look from here? I used the same program on my old computer, downloaded to the same location, and it always worked, I never had to make changes to it.

    • 20 replies
    • 14.1k views
    Flood and Flood's wife
  21. Guest #6210
    Started by Guest #6210,

    Hi, I recently posted a question regarding blocked content & “Flood” responded. Unfortunately, I didn’t read his response because I was in a hurry. Now, I have been all over my account & cannot find it. Sorry, I am not that tech savvie but seriously this community forum is very convoluted. I thought I would simply find my question & Floods’ answer under something like ‘My Posts’ so I was very surprised that there isn’t something like that. Anyhow, if Flood reads this & knows what I am talking about could you please either advise me where to find the original thread or re-post your response. Apologies if I have misunderstood the process or anything like tha…

    • 0 replies
    • 2.2k views
    Flood and Flood's wife
  22. Guest #6132

    Hi Guys How much scheduled scan tasks can be useful when we have real-time protection? I thinks it’s a traditional task and now cannot be useful like past. Whats your ideas? :)

    • 3 replies
    • 2k views
  23. crisoliv

    Hello! I noticed that my KIS got a version update on last couple of days from 20.0.14.1085(b) to 20.0.14.1085(c) and I believe that this update brought the Kaspersky Password Manager into KIS, as a new recommendation appeared in my application asking me to install the Password Manager. My question is simple: how can I ignore the Password Manager recommendation, just like I did with "Kaspersky Secure Connection" and "Kaspersky Safe Kids"? I don't want to use the Password Manager and I also don't want this notification trying to make me install the product. I just want to keep my recommendations clear for relevant security notifications.

    • 27 replies
    • 12k views
  24. IanM

    Hi all Recently upgraded to KIS 2020 and have noticed that auto update “After application startup” no longer works. KIS 2019 seemed to update after about 15 minutes but KIS 2020 does not. Thanks Ian

    • 4 replies
    • 1.9k views
  25. lemebo

    Since I have installed my prolongation of Kaspersky Internet Security I had problems downloading PDF's. When I try to download a PDF-file (attachment of an email) I constantly get the message "Failed-virusscan did not succeed" . Do I have to change the settings in Kaspersky of is it a problem in Google Chroome?

    • 7 replies
    • 2.7k views

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