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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. richbuff
    Started by richbuff,

    I’ve got a license for Kaspersky Internet Security but it won’t work when I downloaded the English version of the app, it only works for the Japanese version. Is there anyway to change the language to English? Shift+F12 doesn’t work.

    • 0 replies
    • 1.5k views
  2. Flood and Flood's wife
    Started by Flood and Flood's wife,

    After renewing license and downloading latest version. Neither Firefox nor Evernote would work. I would get a “Firefox is running but not responding” message. I tried to reinstall firefox but it would not install again. With regard to Evernote it would show in my task manager but would not actually run. MS Edge would work so the internet was still connected. Even when I disabled KIS they still would not work only a total uninstall of KIS has solved the problem. After uninstalling I managed to get Firefox and Evernote to work again. I reinstalled KIS and then again had the same problems with neither Firefox or Evernote working again so once again I uninstalled KIS and now …

    • 2 replies
    • 1.5k views
    Flood and Flood's wife
  3. Guest

    Hello. Is Kaspersky Internet Security for Android compatible with Android 10?

    • 2 replies
    • 804 views
    Flood and Flood's wife
  4. GioQ8
    Started by GioQ8,

    hello all , I have issue with Kaspersky internet Security version 20.0.0.829a.b it drain my laptop battery significantly its noticeable every 5 min drain from 1% to 2% when I quit KIS the battery work perfectly. its common problem or just me ?? Thanks

    • 2 replies
    • 875 views
    Flood and Flood's wife
  5. Guest #9066
    Started by Guest #9066,

    I have my own domain imap.xyz.com which redirects to our email hosting service provider imap.abc.com Kaspersky gives error saying that the domain mentioned in the certificate (imap.abc.com) does not match the url (imap.xyz.com). How can I create an exclusion for the same?

    • 0 replies
    • 979 views
  6. Guest #9021
    Started by Guest #9021,

    Hello, i am a Kaspersky customer since 1998 but today and for the first time i am sick of it. I am using internet security and the number of pop up generated by KIS is just insane. KIS is supposed to protect me, not the opposite. If nothing is done to that Kaspersky pop up madness, 2020 will be my last year with any of your tools at home but also at work.. regards TL

    • 2 replies
    • 1.1k views
  7. neo_zerox

    Question as above. I have a 3 device license of KIS installed on one of my device and now would to share it with my wife who has her own device with her own My Kaspersky Account. Sharing a single account is obviously not ideal in terms of Security and Privacy. Thanks

    • 8 replies
    • 16.3k views
    Flood and Flood's wife
  8. Maia
    Started by Maia,

    Unable to stop the page gestyy.com. Kaspersky internet security does not detect it, nor identify it. The page pops up even when I'm on flight mode. Even downloading Malwarebytes did not work. I've done all what tutorials to remove it asked for in vain. Support is needed & why kaspersky unable to identify it & stop it? Thank you in advance

    • 10 replies
    • 7.9k views
    Flood and Flood's wife
  9. AHS0

    I today I noticed KIS is on patch i. But there is no release note for that: https://support.kaspersky.com/14378#block0 Any idea why?

    • 8 replies
    • 1.9k views
  10. ptoye

    KIS keeps giving me a notification telling me to install the Kaspersky Protection add-on to Firefox. But when I try to Firefox tells me that it’s not recommended. Why is this happening, and could Kaspersky please do whatever is needed to allow Mozilla to recommend it? I’m using Firefox 73.0.1 and Windows 10 Home.

    • 8 replies
    • 2.8k views
  11. Luis

    I have problems with KARPERSKY protection... is not funtional for cell phones and theres a advice of an app hiding a pemission request fo total control... thesres a solution for these problems or not...

    • 3 replies
    • 1.2k views
    Flood and Flood's wife
  12. JPEKaspersky

    Hello, I come here to ask, this strange phenomenon that occurs with my KIS 2020. In the last two new patches, whenever the update took place, the KIS shuts down and after updating, it turns on again. This happened after I forced update H, where I did the following: 1. I disabled self-defense 2. I turned off the product 3. <deleted unsupported registry hack> 4. I started the product, activated self-defense 5. I updated antivirus databases 6. I restarted the computer However, I uninstalled and did a clean update of the KIS back to patch G. All updates run much less than those updated to the H and I patch where KIS 2020 turned off and on again.

    • 12 replies
    • 1.8k views
  13. Guest

    KIS 17.0.0.611(n) has been working great with my current build of windows (1803) but there's no official statement whether the 'n' patch adds compatibility with Win 1903's security center. I know I should install the latest KIS anyway but I'd rather wait for it to receive more patches first.

    • 3 replies
    • 10.8k views
  14. Guest #6594
    Started by Guest #6594,

    My license is still active having 265 days before expiring date…. So, why there’s a red square with a RENEWAL asking write, on the top right of my 2019 KIS? (I’m still on v. 2019 cause I have a lot of settings for firewall, and I’m not so sure that I will be able to transfer them inside new 2020….) Win 10/64, added new activation serial (third of a three pcs 1 year license) just 1 month ago.

    • 6 replies
    • 1.5k views
    Flood and Flood's wife
  15. Tobey97

    Hello everybody, I had to activate the trial version of Kaspersky first because my licenses seem to have been exceeded and have to be reset by the support first. (Error "The permissible number of program activations with this activation code was exceeded") My question now: regardless of the length of the days, does the trial version have any further restrictions than the full version I bought? I am afraid that the trial version will not offer me 100% protection. Best regards Moderator: Translated title to English

    • 0 replies
    • 939 views
  16. Marze
    Started by Marze,

    Hi, I have an IP-Cam in my private network and the video is to be displayed in a Browser (using Firefox, but checked also with others). The issue is, as long as Web-Antivir is ON, the video keeps black. Nothing on the screen. When Web-AV is switched off, the video is displayed as expected. What I have tried already - no success so far: exclusion in Web-AV, used http://<privateIP>/* (yes, it’s http, port 80) disabled all features in Web-AV checked Firewall, private network OK and trusted (otherwise I wouldn’be be able to call the IP) As far as I know the Video is pluged-in via Flash into Browser. KIS is latest version (on Win10 Pro, 1909). BTW: on Win7 it worked …

    • 5 replies
    • 5.8k views
    Flood and Flood's wife
  17. KqCo96

    About 2 weeks ago every time i play my antivirus detected the following trojan (PDM: Trojan.Win32.Generic) in BBCPEX.EXE. What's going on??

    • 0 replies
    • 1.2k views
    Flood and Flood's wife
  18. Masoud

    Hi, At first, I apologize to ask this general question that should be asked in the wishlist topic or something like that but didn't see a topic that created for general or wishlist questions, so I have to ask it here. If you know a suitable place, please move my question to there. I love Kaspersky products and believe in its products, especially home security products that purchase two times in my digital life, is great and makes us ensure to work and surf online safely. But there's something from since years that I don't like it! and that is why Kaspersky makes us register our products just two times, not more than. For an unstable OS that faces a crash and other we…

    • 2 replies
    • 1.2k views
    Flood and Flood's wife
  19. LadyBeetle
    Started by LadyBeetle,

    With the 2020 upgrade the Kaspersky Protection extension is completely different. I no longer have the green shield but a green hexagon with the eye. The drop down box does not display what the green shield does and all I get is: This can read and change site data Options ( which is non clickable) Remove from Chrome Hide from Chrome Manage extension The on screen keyboard shortcut is no longer there, so I have to mess around trying to get it up. With the 2020 upgrade Kaspersky had promised that it would resolve the issue of the missing pop up Secure Keyboard Input, however instead I have the added issue of not having the on screen keyboard shortcut with the green sh…

    • 11 replies
    • 12.5k views
    Flood and Flood's wife
  20. Reub666

    How do I disable the sound on alerts, it only seems to happen when it’s blocking “Block Data Collection” but I’m not 100% on that ? Thanks..

    • 2 replies
    • 851 views
    Flood and Flood's wife
  21. Yogi
    Started by Yogi,

    Help. My phone locked itself just now. I have log in to Kaspersky account and have the recovery code, but there is no "I Forgot The Code" button on my locked phone. Please help. Note : i removed my phone PIN/password before it got locked, because i need to unlocked it quickly, so there is no device's PIN or code.

    • 3 replies
    • 5.8k views
    Flood and Flood's wife
  22. Masoud
    Started by Masoud,

    Hi, I need to exclude some extension files from scanning in Kaspersky Internet Security 2020 (20.0.14.1085) on Windows 10. Under Settings < Additional < Threats and Exclusions < Manage exclusions, I didn’t find any option to exclude extension files in the “Exclusions” window. I need to exclude below extensions that belongs to SDL Trados Studio software, but don’t know where I should do this and how? *.sdlppx *.sdlproj *.sdlrpx *.ttp *.wsxz *.stppk *.sdlxliff Best, Masoud 🙂

    • 2 replies
    • 3k views
    Flood and Flood's wife
  23. DiscoMann
    Started by DiscoMann,

    I wanted to link My Kaspersky Account with my Kaspersky program on my pc and it says Invalid Email Address Format. Why is it like this? I basically typed j**********@gmail.com and it says invalid. My account exists.

  24. Guest #8880

    Hi, i installed the beta of firefox 74. After that i installed kis 2020 but then i am missing the kaspersky protection add on which was installed automatical with firefox 73. Is kaspersky protection not working with firefox anymore? why is it not installed by default?

    • 2 replies
    • 973 views
  25. Guest #8868

    Dear all, My family bought 4 licenses in France for Kaspersky Internet Security. I’m currently in Canada and can’t activate the license, as it say “This activation code is intended for a different region. Please try another region code”. Is there a way to activate my French license while being in Canada? Thank you, Basile

    • 0 replies
    • 1.1k views

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