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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. SmarticusRex
    Started by SmarticusRex,

    As the subject line said, all my bookmarks favicons disappeared. Not too happy about that. It happened when I used the shop safe function for the first time. But has affected all my browser after I stopped using shop safe as well. To get them back i have to visit every site, which takes a long time. How do I prevent this from happening in the future?

    • 3 replies
    • 2.1k views
  2. AlanH

    I use Mailstore Home to backup my Gmail account but it stopped working last month, giving the following error, preventing it accessing my Gmail account: An error has occurred. The SSL/TLS certificate verification failed. In order to skip the certificate verification, please enable the "Accept all certificates” option. Details: Unable to perform revocation check of the server certificate. If I pause Kaspersky, it works correctly, so it looks like Kaspersky is blocking access for some reason. (The Mailstore Home error message isn’t quite correct as there is no "Accept all certificates” option. Is there a setting in Kaspersky that I can change to fix this? I’m running…

    • 7 replies
    • 8.2k views
  3. Pefri45
    Started by Pefri45,

    Hallo everyone, On my win10/64-PC I use the Kasperski Secure Connection VPN to get in contact with my bank-account. It works (as far as I can see the), but I’m not sure. Is there any little sign, label or any such thing on the windows-screen, that show me during the session with my bank that the the connection uses the Kasperski-VPN? Thanks in advance Pefri

    • 1 reply
    • 1.3k views
  4. DaNTaF

    Hey After KB4598299 update Kaspersky remove some parts of NET Framework .

    • 0 replies
    • 1.1k views
    Flood and Flood's wife
  5. Jerrynash123
    Started by Jerrynash123,

    I have purchased Total Internet Security and yesterday bought Secure connection for 5 devices. Haver activated on PC , but unable to activate on Android box? Will not allow the premium activation when I insert the key. TY

    • 2 replies
    • 1.2k views
  6. Snowwolfboi

    Hi Forum i have installed Kaspersky Internet Security and i have everything on Recommended settings, but when i run KIS and start a scan with it It scan very slow and make my fps in some games a bit lower then usual what can be the problem for that.

    • 1 reply
    • 1k views
  7. derjoe
    Started by derjoe,

    I switched to MacOS 11 this week and since then AppleMusic and my banking app MoneyMoney no longer work. Unless I switch Kaspersky off completely. What can I do so that Kaspersky doesn't always turn me off? thx

    • 8 replies
    • 1.5k views
  8. Siberblau

    pple Music App (incl. Apple iTunes) blocked by Kaspersky Internet Security for Mac, version 21.0.0.464a.b. Affected machine is a 2019 15" MacBook Pro, running MacOS 11.0.1 Big Sur. I cannot access Apple Music/iTunes App, if Kaspersky Internet Security for Mac is running. My Internet connection is fine otherwise, and I can access other sites or Apps without any problem. Only by turning off Kaspersky Internet Security for Mac, am I able to connect to the Apple iTunes Store. If I enable Kaspersky Internet Security for Mac, the iTunes App Store is no longer accessible: iTunes generates error code -9810. iTunes Error Code -9810 when KIS for Mac is running. Apple Support re…

    • 8 replies
    • 2.5k views
  9. Sister Sabina

    I am using a MacBook Pro 16 inch 2019 running the latest version of BigSlur and have Little Snitch also installed. However, I have noticed that I have no connection to Adobe Creative Cloud when KIS is active. When I terminate KIS I can connect to Adobe and it runs perfectly. I have created a rule in Little Snitch allowing for a connection between KIS and Adobe but still I can no longer download applications, install fonts or have access to stock photos. Can any body suggest what the next step should be please. Having to disconnect KIS each time I want to connect to Adobe Creative Cloud is rather a nuisance. Thanking you in advance, Sr. Sabina

    • 12 replies
    • 3.2k views
  10. Guest #18156

    Can somebody help me. When I search on google, kaspersky automatically blocks a download. Does my computer have a trojan? I run a full scan and detected a problem, it couldn't disinfect the virus (it was in the cache of edge) So I cleared the cache, cleared the reports, and reboot my computer. I run s can again and now it doesnt detect any problems. But when I search on google, kaspersky still automatically blocks a download. The issue was not solved at all. Heur.Exploit.Multi.DrvDos.gen is the file name. What do I do? Please I really need help

    • 23 replies
    • 6k views
  11. ayan4u
    Started by ayan4u,

    Facing the issue of bsod randomly after using kis 2021. I did a complete reinstall using kavremover. Did chkdsk but nothing works! Windows 10 latest version. any help!?

    • 4 replies
    • 1.6k views
  12. Guest #18360
    Started by Guest #18360,

    Hello, we use jsf / primefaces for an application. the communication between server and client is done by ajax-requests and the response is a xml with cdata-content. since the end of december last year more and more customers complain that the application stop working. this happens in production environment only and it took a while to figure out the problem. If our customers have installed Kaspersky Internet Securitiy in some cases (not always) the server response get enhanced with leading javascript. <script type="text/javascript" src="https://ff.kis.v2.scr.kaspersky-labs.com/XYZ/main.js This causes the error. The workaround: ‘Settings->Additional->Network' and …

    • 0 replies
    • 925 views
    Flood and Flood's wife
  13. Guest #18250
    Started by Guest #18250,

    My company over 1 year ago removed Kaspersky Internet Security that had been issued free with our licenses to LogMeIn using an uninstallation script that seemed to do the job. However, I’m still seeing a bunch of WIndows 10 systems with a legacy program called Kaspersky Software Updater still running on their systems and I am not finding any means by which to uninstall this program other than going onto each laptop with this program running and uninstalling it from the Control Panel. Does anyone know of a way in which to uninstall this via command line? Any advice would be greatly appreciated. Thanks, Bill

    • 0 replies
    • 755 views
  14. templar

    I've been using Kaspersky since the Personal Pro days but nonetheless do have a licensing question. I have 2 devices, a desktop PC which I use for serious transactions that I protect with Kaspersky Internet Security, and a Kindle Fire tablet that I use for light browsing protected by Kaspersky android free. Recently my desktop PC psu packed in and I have to have it fixed. I decided to purchase a laptop that I could use as a backup for serious transactions if my desktop PC ever goes down in the future. I thought I'd purchase a KIS 1 device license as I usually do, but then thought to myself, it would be more cost effective to purchase one 3 device license instead …

    • 6 replies
    • 1.9k views
  15. JPEKaspersky
    Started by JPEKaspersky,

    Someone knows to tell me what is the last hour of distribution of the database. Mine is at 7:23 AM (GMT, Portugal time), so it's been over 12 hours. Thank you for the kindness.

    • 1 reply
    • 1.1k views
  16. Guest
    Started by Guest,

    MS Store reports error on apps update process. MS Store require Windows firewall service to work!!! 😡 How to fix this issue and continue to use Kaspersky products? Win 10 20H2 x64, KIS 21.02.16.590b

    • 1 reply
    • 797 views
  17. Yau

    Dear Sirs/Madams, I have bought a Kaspersky Internet Security as I have written for the tittle of this topic for 3 years and 5 users. I did used it already for 3 users and starting to input for the 4th user but cannot detect on the 4th device. It also said, the license is not supported in your region, it should be because I bought the product in a physical store with a certificate of authenticity, authorized by the company and sole distributor of your product. Please HELP. I did try to go online help for technical support but no avail. Thank you very much.

    • 3 replies
    • 787 views
    Flood and Flood's wife
  18. jj202

    How to restore my Kaspersky internet security 2020, after a window 10 update

    • 2 replies
    • 801 views
  19. Titchy
    Started by Titchy,

    Hi my license expires in 20 days. Can I renew it now or do I need to wait until it expires? Thank you

    • 1 reply
    • 682 views
  20. AL1
    Started by AL1,

    This happens every time the on-screen secure keyboard is (automatically) enabled in any password field under Chrome. Letter keys will not respond anywhere (for example, words, notepad, etc.), while function keys such as <Enter> can still work normally. My current solution is to open a new Chromepage, go to the Google search engine (by clicking on a bookmark, as I can’t enter anything in the address bar), and then type something in the search field. After that, the letter keys will work normally again. Has anyone experienced it? Any solution would be greatly appreciated.

    • 11 replies
    • 4.4k views
  21. anwar ms
    Started by anwar ms,

    hello I’ve bought kaspersky code from 2019 and i did’t use it.. Today, i see that the numbers of code number are 20 and in my 2019 code card there are only 16 numbers. what can I do plz?

    • 0 replies
    • 654 views
  22. ARW

    Earlier this month my W10 PC upgraded itself to KIS 21.2.16.590(b), largely without a problem, but I can no longer view some web server statistics. These are in the form of Javascripted-visual graphs of web traffic that are embedded in a webpage. All I ever see is Loading..... but they never load. Sometimes this locks up my browser. I use Firefox by default so I tried three different web browsers on my PC, all with the same result, so it isn't the browser blocking the graphs. Then I used my mobile phone browser over 4G not Wi-Fi, and the graphs are displaying correctly. The web host in the USA confirms there is no problem with their servers or scripts. We think it has to…

    • 4 replies
    • 2.3k views
  23. Guest

    Hi 2 week ago I installed Internet Seciruty and Kids on my PC. I’m using FireFox so I was neeeded to install KIS certificate to FireFoc certificate store and set correct settings in Network page od KIS settings - for Firefox. At first everything was working fine. Even access to secure sites where I’m using my state provided certificate to access state tax administration web page. But then after a week, I was refused by all state institution web pages to access. The errror was like “There is no certificate or the certificate is not correct”… or sth like that. The settings didn’t change… Then I tried to change setings to different state an then back to what the should be f…

    • 10 replies
    • 5.4k views
  24. ibtseomanager
    Started by ibtseomanager,

    I have recently moved my website from http to https. One of my user reported that my website is not safe to browse according to KasperSky. But i found that one page is totally safe at my end. Here is the link to my webpage: https:// www . ibtindia . com / ssc-cgl-notification-exam-date I have already check on the images, scripts and redirects. Please anyone tell me that: Why this would be happening at customer end? How can i be assure that its safe? I mean is there any way to scan it and get a report. I will be very thankful for any other input.

    • 2 replies
    • 887 views
  25. cloudHQ
    Started by cloudHQ,

    We have noticed that one of the websites https.//www.gmail-label-sharing.com/ is flagged as "dangerous" (see screenshot here: https://www.cloudhq.net/c/9c3d7b0ca5f12e). (Sadly we were not able to reach anybody via “Submit to reanalyze” link so we are trying this forum). This is a valid website and we appreciate if you can remove it from "dangerous" list. This website is for one of the cloudHQ service offerings (Gmail email label sharing). cloudHQ is an online service offering email productivity workflow solutions and cloud sync and backup solutions. cloudHQ was founded in 2011 and offers the following online services: Gmail Productivity Tools: cloudHQ offers over 30 Gma…

    • 2 replies
    • 1.1k views

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