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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. wgcuser

    For the last 25 years I've used Rocketmail (now part of Yahoo) via webmail and Windows 10 Mail without a problem. Today, I've installed Microsoft 365 as a member of a family group. While looking at Excel (NOT Outlook) a window appeared and KIS 21.2.16.590(b) Web Anti-Virus reports:- Event : SSL connection with invalid certificate detected User type : Not defined Application name : EXCEL.EXE Application path : C:\Program Files\Microsoft Office\root\Office16 Component : Web Anti-Virus Result description : Blocked Object name : autodiscover.rocketmail.com Reason : Invalid name of certificate. Either the name is not on the allowed list, or was explicit…

    • 16 replies
    • 5.5k views
    Flood and Flood's wife
  2. Refaelo

    I bought my Kasperky Antivirus for 29.99 some time ago, but now I got another device, so I would like to upgrade to Kaspersky Antivirus Internet Security. Am I allowed to do this? Edit: I also do not want to lose money. Am I able to do the upgrade by just jumping from this Antivirus to Internet Security?

    • 0 replies
    • 623 views
  3. MatthewI

    Hello, I have an issue where when I’m using Google Chrome browser, I get notifications from Kaspersky Internet Security to install Kaspersky Protection Extension as seen below: However, I’ve installed the Kaspersky Protection Extension as seen below: Does anyone knows how to resolve this issue, or is this a bug? My current Kaspersky Internet Security version is 21.2.16.590, Chrome version is 86.0.4240.198 (64-bit) and OS version is Windows 10 build 19041.630 (64-bit). Any help would be very appreciated!

    • 12 replies
    • 3.1k views
    Flood and Flood's wife
  4. yuriry

    Windows version- windows 10 pro , Version 20H2 OS build 19042.804 Kaspersky version - Kaspersky Internet Security 21.3.10.391 Error popup - Sometimes the windows start button becomes inresponsive and when i try to open certain apps like microsoft store or microsoft mail i get popup with title explorer.exe and message “ class not registered”. Also when i try to open any other app in desktop it keeps loading forever. Note that this happens only when i connect to internet. My Story - Now you all might be thinking that this error is related to some windows 10 bug but let me tell u something more. My medical history was stored in my PC. One day i started playing o…

    • 1 reply
    • 977 views
  5. nexon
    Started by nexon,

    Scan with malwarebytes detecting 664 PUP objects with installed Advanced system optimizer 3 by SysTweak (possibly fake cleaner) Kaspersky says it is clean 🤔 Second program Advanced system care 14 malwarebytes detected 64 PUP kaspersky 0 🤔

    • 1 reply
    • 878 views
  6. robertosch
    Started by robertosch,

    Dear all is there a way to restore device in My Kaspersky? or get password? I deleted device from My Kaspersky without copying the password. I went to device to uninstall Kaspersky Internet and eventually got it blocked, doesn’t book without PIN. Any idea? (already wrote to support meantime) thank you very much

    • 1 reply
    • 830 views
    Flood and Flood's wife
  7. brudubu

    Hi, For a while I have the same issue only in EDGE. It says “managed by your organisation”. I can’t change some parameters that are grey. For example it never suggest any website from the history. Quite boring ! I’ve not been able to find any issue thanks to internet, but it often says that antivirus may cause troubles. As i use KIS2021, could it be the source of the issue. If yes, what to do ? Do I have to use another browser to fix that ? Thanks for your help. Bruno

      • Like
    • 9 replies
    • 3k views
    Flood and Flood's wife
  8. IVK

    Please suggest how I can roll back to version 21.1.15.XX and make it never updating to 21.2.XX. I hate the castrated customization options in version 21.2.XX and do not want to use this build. Thanks.

    • 4 replies
    • 991 views
  9. Guest #19332

    Hello I have read this information from the xda-developers forum If that's true then it's terrible, camscanner mod apk has been with me for a very long time. I just want to make sure this is verified?

  10. Ah Wah
    Started by Ah Wah,

    I need to get an ISO file for Windows 10 version 1909. I did all checking on the website and it seems to be legit. https.//www,itechtics.com/windows-10-1909/ KSN in Google result was “green” and mark as Safe. Web protection in Chrome has access to file URL. It did not prompt or blocked the download. After download, I “right click” and scan the file which also detected nothing. My file scan setting is at highest security level. Questions: Can KIS scan ISO file? Example: Win10_1909_English_x64.iso If Web protection and file scan report no abnormality or issue, is it safe to use the ISO file? Had anyone used this site to download ISO file before? Any experience …

    • 1 reply
    • 1.1k views
  11. JPEKaspersky
    Started by JPEKaspersky,

    Hello everybody. The launch of the new MR3 (21.3.10.391) was announced at the German forum. Will there be a Portuguese version of Portugal, because I don't use another language (I'm using the translator)?

    • 4 replies
    • 930 views
    JPEKaspersky
  12. cinweb
    Started by cinweb,

    Hello, is Kaspersky internet security for mac protecting against silver sparrow malware? Anyone knows more about this? https://www.macworld.com/article/3608621/30k-macs-are-infected-with-silver-sparrow-virus-and-no-one-knows-why.html

    • 1 reply
    • 848 views
  13. Syndicate-Wars
    Started by Syndicate-Wars,

    I’m using Kaspersky Internet Security 20.0.14.1085 (g) with Windows 10 I’m wondering if there is a feature for KIS Firewall such as “ Ask To Connect “ feature as it implemented such in Norton Internet Security or Glasswire application. What i actually need is when a application attempt to make internet connection the firewall will popup a simple question whether to allow or block connection, and then re-popup again if the software has been updated and want to make another new connection. More like an easy way to set and forget. My experience with KIS is it allowing all kind of trusted connection, then i have to manually blocked connection in the application group, t…

    • 1 reply
    • 2k views
  14. billpete
    Started by billpete,

    I’ve been using KIS on my Huawei P10 lite for over a year. About once a week I note that the icon in the top left of the screen disappears so KIS no longer loading or running. I can restart it manually, but I often forget so my phone is not protected. I do not re-boot or turn my phone off. Any ideas please? Thanks Pete

    • 3 replies
    • 1.7k views
  15. Invent
    Started by Invent,

    I noticed KIS occasionally makes SQL calls to MS SQL Server. It sends a SELECT for each database on the server looking for rows from sys.assemblies. I’m assuming it’s able to access MSSQL and the databases using the elevated permissions granted to the KIS app. I can understand anti-virus apps checking the CLR assemblies for malware, but this approach via SQL seems unusual to me. Can anyone provide any insight on this? Thanks!

    • 5 replies
    • 1.4k views
  16. Oshan DR
    Started by Oshan DR,

    Hello, I’m a Kaspersky user for 3 years. I am totally satisficed with the product. But recently my steam games keep getting crash soon after the rootkit scan initiate. Is it okay to disable it?? Or is it an another problem related to the games?? http://paladinscr.hirezstudios.com/Crashes/15487263 This is the error report I got

    • 5 replies
    • 1.9k views
    Flood and Flood's wife
  17. Endriu
    Started by Endriu,

    I have been using KIS for many years and it has never let me down. However, a few days ago my files changed to .RIBD. I also received information about a payment request for decoding files. Does Kaspersky have any software to fix this "minor" bug and recover files? Maybe someone has a way to recover files

    • 0 replies
    • 609 views
  18. justcallmenel
    Started by justcallmenel,

    Will kaspersky be able to block the recent malwares for autodesk files? Autodesk already has its own tool but it needs to load maya first and manually delete the python files before it can be fixed. It will be nice if Kaspersky can block those python files . This malware creates uses 2 files the usersetup.py and vaccine.py

    • 2 replies
    • 6.7k views
    Flood and Flood's wife
  19. reldahr

    Hello Every time I click on “Subscriptions”, YouTube in Firefox keeps asking me to sign in. i get asked to do this multiple times in one sitting. The problem also occurs when I try to leave a comment. I found out online that the problem was caused by Kaspersky and indeed uninstalling Kaspersky fixes this issue. It was also mentioned that this bug will be fixed by November 2020. We are in the end of December and the problem still persists. Please help if anyone knows how to fix this. This problem started happening to me abut 1 month ago (End of Nov 2020). Thank you

    • 14 replies
    • 2.7k views
  20. Guest #19152

    Hi. Your antivirus is blocking our website (client area): "https://clientes.emitironline.com" The website is secure and updated. Could you check it and remove it, please? Thanks.

    • 12 replies
    • 3.4k views
    Flood and Flood's wife
  21. mikebob
    Started by mikebob,

    I have a trial of Kaspersky Internet Security as well as a Firewalla and NextDNS. The question is. Is this overkill to have 3 different security products. Yes, I am a bit paranoid. Perhaps I should just be running AV

    • 0 replies
    • 868 views
    Flood and Flood's wife
  22. Sister Sabina
    Started by Sister Sabina,

    I upgraded my MacBook Pro 16 inch to Big Sur yesterday and after having problems getting Security and Privacy to accept my "system enhancement" I now can’t get Kaspersky Internet Security (latest version) to connect to the internet in order to do an “update of definitions”. When I go to “My Kaspersky” web site is shows that, in fact, my MacBook Pro is not connected to the net and therefore I am unable to update. I also can not for the life of me get Kaspersky to accept my “hard drive” in order to do either a “quick scan” or “full scan”. Can anybody suggest how I can solve this issue please? I have a strong wifi connection and am experiencing no problems with other appl…

    • 2 replies
    • 1.5k views
  23. DPF1945
    Started by DPF1945,

    I installed Kaspersky cloud security beause i encounted issues in backing up my iphone 7+ re “Trojan error corrupt file and it would not allow me to complete back up in itunes using Total Sercurity ….it was the worst thing I could do because it impacted my ipad+iphone and ps windows 10 I deleted kaspersky cloud and re installed Total Sercuity...password manager on iphone and ipad not working what can I do to resolve? Dan

    • 1 reply
    • 2.4k views
  24. kis2009-007

    Hello, After having installed KIS2021, I now can’t sign out of Youtube when using Firefox. Edge Chromium and Chrome appear to have no issues. Also, I can’t add a video to a playlist using the plus sign under video window: nothing happens when clicking the “plus sign”. Also, I can’t add a video to a playlist when hovering mouse pointer over video preview tile and over the Watch Later icon : A dialog box opens instead and asks to sign in when it appears I am already signed in. When I click sign in, the page changes to an error 405 page and with this message: The request method GET is inappropriate for the URL /youtubei/v1/browse/edit_playlist . If I disable anti-banne…

    • 32 replies
    • 14.7k views
    Flood and Flood's wife
  25. Mahmood100

    I want to know if there is a place (an online site) where I can purchase GLOBAL KEYS/ACTIVATION CODE for Kaspersky Security products (Total Security,Antivirus,Internet Security & others). The keys should not be region-locked and should be able to use/activate worldwide.The online site should be selling genuine keys and be trustable

    • 2 replies
    • 3k views
    Flood and Flood's wife

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