Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Rodney
    Started by Rodney,

    I have bought a internet security for 1 user and need to transfer that key to anther pc by removing from the current pc. Is there any method to do it?

    • 6 replies
    • 1.9k views
  2. Elsa88

    Hi, please help. when I try to update to new version, I’m told to uninstall AVG. I uninstalled AVG as requested, it then says reboot. After I reboot it says remove AVG again, then says it’s been uninstalled then asks me to reboot again. I’m going round in circles, stuck on this same problem. Thanks for any advice.

    • 11 replies
    • 2.1k views
  3. rm -rf /*

    SO how it work is just like the webcam detaction but if a app using a path it will tell you Who is using this path

    • 0 replies
    • 678 views
  4. Guest #18523
    Started by Guest #18523,

    after a restart these rules are added, are these automatically added firewall rules legit?

    • 0 replies
    • 606 views
  5. mman3222

    I upgraded to Kaspersky Internet Security 2021 and I have Gigabit Internet. After the upgrade, my upload speed has been reduced to 158Mbps. As soon as I close Kaspersky Internet Security and run another speed test, I get nearly 900Mbps upload speed. I’ve done this test multiple times, and it’s the same thing every time. KIS 2021 is affecting my upload speed. Are others aware of this issue? Where can I download KIS 2020? I did not have this problem with version 2020. I need to downgrade ASAP! I use my upload speed quite heavily. Thank you!

    • 2 replies
    • 1.9k views
  6. JohnnyBeGood
    Started by JohnnyBeGood,

    Also, in addition to Berny above, Hello, Windows 10 64bit. New SSD install. Before installing KIS my Xfinity internet speed using their testing tool http://speedtest.xfinity.com was great exactly what I was paying 900 Mbit down and 35Mbit upload. After I installed KIS my speed is around 250Mbit down and 35Mbit upload. Called and spoke with Xfinity support and everything is ok on their end and said issue is with KIS.

    • 3 replies
    • 6.3k views
  7. Smithy

    Since last few months streaming on YouTube has become difficult with buffering and frame drops I always thought it was due to the pandemic. But i found out that after closing Kaspersky internet security the streaming becomes fast.I have attached both stats before closing and after closing KIS. KIS version :20.0.14.1085(k) Win os: win10x64 build 18353 chrome :Version 83.0.4103.106 (Official Build) (64-bit) With Internet security on After closing KISI have deselected cost-aware networking and traffic processing also anti banner is off still no change. Only after exiting KIS the streaming speed becomes normal. I also like to add i have restored the host…

    • 2 replies
    • 2.1k views
  8. Bargenheimer
    Started by Bargenheimer,

    Hello, While browsing the internet last night, I received 12 notifications that Kaspersky Internet Security had blocked a network attack. Each entry in the log has a different port number. The attacking IP appears to be the same IP as my router. Under the results tab, it says “detected object is added to exclusions.” I have seen other posts here where this sort of thing can be a false positive. Is it likely that is the case here, or could this have been an actual port scan attack?

    • 5 replies
    • 1.5k views
  9. Depka

    Hi, is there any possibility to activate KIS from commandline WITHOUT the need of user intervention ? avp.com doesn't seem to have ACTIVATE or LICENSE command :/ Thank you for answer

    • 5 replies
    • 1.3k views
  10. CL4

    I was running KIS 2020 & as usual for me,i had unchecked,update automatically,i used to let a new version run for a while before updating.A few weeks ago i found that version 2021 had installed automatically. I’ve looked through settings & i can not find the setting that will disable the auto update.Anyone know where it is or has it been removed as an option.

    • 1 reply
    • 970 views
  11. Rii

    After update to 21.2.16.590b on windows 10 2004 these rightlick options disappeared. I believe before it was rightclick - tools - network monitor or app activity

    • 1 reply
    • 832 views
  12. trentgh7

    have been using VPN for a year. emclient for 2 years. No settings changed. Today it stopped receiving and sending and does not even try IF vpn is on. turn it off it works fine. Does not matter if using in same country (us) or different. hostinger is my domain host and they are my domains. have done some trouble shooting with them and it appears it is VPN related. windows 10. thank you.

    • 6 replies
    • 1.3k views
  13. rk4634
    Started by rk4634,

    Unable to print webpages in Safe Money with Windows 8.1. Doesn’t matter which browser I use.

    • 0 replies
    • 556 views
  14. brudubu
    Started by brudubu,

    Today I had a new version installed of KIS2021 21.2.16.590 (b). Unfortunately by default there are filters on extension(new ?) of attached pieces where all of them are renamed in the mail. (I use outlook) It’s then impossible to rename them and they will stay like this forever. I removed this functionality in the advanced parameters, but how can I rename the attachments. pdf is now pd_ and impossible to read them. I want to revert to .pdf Thanks for any support. Bruno

    • 0 replies
    • 5.4k views
  15. HodoRogue

    Hi, Is there any way, that I can add to the Context Menu of Windows 10, 2 simple commands to Allow , respectively Block Internet access for programs? Thank you

    • 2 replies
    • 1.1k views
  16. Guest #18520
    Started by Guest #18520,

    Hello, Since kaspersky is slowing down my computer so much I want to request a refund. But non of the forms or articles is working and it seems to be unable to request it. If I try digital river form it just sais my information is wrong (I have the order number but can’t request a new password) and if I try to contact support it doesn’t even list a country in the range of 1500km within my country so I don’t know what to select. It’s getting VERY frustrating. Could someone please help me

    • 6 replies
    • 1.3k views
  17. Guest #17491
    Started by Guest #17491,

    I have been asked twice today to fill a survey about my satisfaction with KIS, the product was also badgering me about the additional services etc. in the past (but this can be switched off). Annoying AF! How can I switch off this survey asking spam? I thought this product would protect me from that kind of rubbish. I have bought 10 licences for this year and last year as well, this kind of annoying stuff is really making me think of changing to a different solution for next year.

    • 9 replies
    • 1.8k views
    Flood and Flood's wife
  18. Hoggorm
    Started by Hoggorm,

    Hello, I’ve received this link to a Google Drive containing some files that I’d like to download. When KIS is active I am unable to download any files. I’ve tried to add the link to Web-Inti virus URL exception, but I’m only able to download files from the Drive if I disable Kaspersky for a few minutes. Suggestions appreciated. Thank you

    • 4 replies
    • 2.5k views
    Flood and Flood's wife
  19. Kasun$

    …….... has this.

    • 2 replies
    • 746 views
    Flood and Flood's wife
  20. gexos
    Started by gexos,

    Hello people, I just downloaded Kaspersky Internet Security and it uninstalled my Comodo Firewall, I want to ask does KIS have a firewall, or I have to download a separate program?

    • 0 replies
    • 840 views
    Flood and Flood's wife
  21. Julian

    Hello, My Kaspersky internet securty subscrition expired i paid for 3 years in 2015, i had issues with renewing so it wouldn’t allow me, idk why, and there is no option, button anywhere on the program to renew. I ended up rebuying the Kaspersky Internet Security, i downloaded the package via email reciept and then begin to install, the progress bar on the installation would get halfway and then stop and an error box would popup it says: Application Installation error 1324 The path C: contains an invalid character never had this issue before, never had to reinstall before, as i was able to renew back in 2015, now idk what the issue is. heres screenshot of the error: I ju…

    • 12 replies
    • 4.5k views
  22. Guest #18536
    Started by Guest #18536,

    When I press Ctrl+Shift+ALT+F4, a message from KIS pops up that no ransom ware was found. I would like to disable this function or remap it to a different combination, but I cannot find the corresponding settings.

    • 1 reply
    • 1.2k views
  23. Labadora
    Started by Labadora,

    Hello This website full trust jonior.com and everything it’s okay about SSL certificate https.//www.ssllabs.com/ssltest/analyze.html?d=jonior.com So , Why do I see this infamous warning ? This website has clients who pay with Visa This means that every minute this warning appears a great loss Please solve ! Regards ,,

    • 3 replies
    • 2.3k views
  24. montymo

    There are two issues I’m having with the latest update (21.2.16.590) on windows 8.1 Pro 64bit. First the shortcuts to Application Activity & Network Monitor have been removed (Image below shows the previous version). This is an inconvenience, as in now takes many more clicks to get to it. And this is something i use all the time. Images below are from version 21.1.15.500 on Windows 7 64bit. Where everything is good. 2nd major issue I’m having with the latest version is Application Control no longer applies rules to child spawned processes. The image below is how its always worked, where for example i have internet access blocked for a program and anything launched…

    • 10 replies
    • 1.5k views
  25. TheVaccine
    Started by TheVaccine,

    (sorry if this is in the wrong subforum) There should be an option in the settings where I can specify that I am going to be mining crypto on my machine and then kaspersky can stop deleting my mining executables. It’s really annoying that everytime I download a new version or download a different algorithm of a miner, it gets deleted because it keeps getting flagged. If there is a mining mode, kaspersky can simply ignore mining applications from being flagged. Please

    • 0 replies
    • 959 views

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.