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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Guest
    Started by Guest,

    Hi, so I was wondering how can I personally improve Kaspersky? Other than submitting suggestions and bug reports etc, like is there a way I can personally improve Kaspersky’s detection rate overall for everyone? Like can I use some of my computer power to put it towards Kaspersky, I just want to do something to help improve Kaspersky.

    • 2 replies
    • 2.8k views
  2. morgenstern

    A friend has asked me to take a look at his Windows 10 PC which appears to be infected by all sorts of nasties. When I try installing the latest version of KIS, I get to the screen where it offers to “Take a tour through the application features”, etc but nothing happens afterwards. If I try starting the app via Start menu, I get the “Problem with Shortcut” error, saying that the “avpui.exe” file has been moved or deleted. I tried scanning from the Kaspersky recovery CD with no success. Also ran Malwarebytes from both safe mode and normal mode with detections found and quarantined but no change to the Kaspersky reinstall attempts. I strongly suspect there is still some e…

    • 7 replies
    • 3.2k views
  3. jonathanpah
    Started by jonathanpah,

    When trying to install the latest version (Feb./2022) of Kaspersky Internet Security, right after downloading, I get the message that the installation failed, as shown below. The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running the scripts in the “kismac.pkg” package.) I am using macOS Monterey 12.3 system. The computer's processor is Intel. Would anyone help me with an alternative to install KIS?

    • 0 replies
    • 1.8k views
  4. Rogue
    Started by Rogue,

    Hello A few days ago Kaspersky gave me a few warnings while I was looking up information for a powerpoint presentation. At first this surprised me a little, because I was visting a website about medieval history. The second time I visited the page I recieved no warning, but when I continued reading the article, the warnings came back. So now I’m a little worried something might have infected my laptop. The warning that worries me the most, is the one that says ‘not processed’ does this mean that was Kaspersky was unable to block the attack? A full system scan came up clean. Is there something else I can do to double check? Or can I stop being paranoid? I hope yo…

    • 5 replies
    • 3.4k views
  5. chasteve

    Tried to re-install kaspersky internet security and got “The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running the scripts in the “kismac.pkg” package.)”.. after removing all I can do, and then tried to cleanly un-install the old and get “failed to start the uninstallation (error code 5505)..

    • 0 replies
    • 3.7k views
    Flood and Flood's wife
  6. stanhilliard

    KIS destroys a file when I send it to myself as an email attachment. It is a file that I wrote myself and it does not contain threats, as verified when I test it with KIS. With KIS protection off, I try to send the file to myself from OneDrive with MS Outlook -- sending to an address that is an alias of my Gmail address. The email never shows up in the Gmail inbox whether KIS protection is on or off. The email with attached file remains in the Sent mail folder of Outlook. It stays in the Sent folder of Outlook until I turn KIS protection back on and select it. Then KIS destroys the attachment. On the other hand, the file is not destroyedwhen I select the email in Outlook'…

    • 3 replies
    • 1.7k views
  7. DR_NOMAD
    Started by DR_NOMAD,

    Hi, I have Kaspersky. I’ve run into an issue when it comes to accessing "https://mapgenie.io/tarkov" [Link disabled] as well as a couple other sites, I simply can’t access them and get given an ERR_HTTP2_PROTOCOL_ERROR message. this is an issue i’ve tested across chrome, edge & firefox. I’ve tried flushing DNS, changing DNS servers, reinstalling KIS and a few other tricks but non of that works. However when I set the domain to a trusted address in my network settings or simply disable Kaspersky internet secirity i seem to be able to access the sites again. I’ve looked through other forum posts and found no other possible fixes so I wanted to ask here as I don’t parti…

    • 109 replies
    • 39.4k views
  8. besibert

    When trying to change security parameters like allowing banners, the system requires me to sign in. AND it also requests a Captcha code but it does not show one. So when I enter my password, it repeatedly tells me the Captcha code does not match but the screen does not show one nor does it provide a place to enter one.

    • 0 replies
    • 1.7k views
  9. BigEric
    Started by BigEric,

    This is a bit strange... Thunderbird (v91.5.1, 64-bit, Win 10 Pro) connects to my POP3 account but doesn't download anything. If I then pause Kaspersky (Internet Security) Thunderbird then connects and downloads emails. I then re-start (un pause) Kaspersky and....Thunderbird continues to connect to my POP3 account and download files. If I stop and re-start Thunderbird I have to go through the Pause / un-pause process again. Kaspersky is set to NOT scan encrypted connections. It is set to scan secure traffic in Mozilla applications using the Windows Certificate store. I have disabled this and it makes no difference. I have also tried setting it to use the Mozilla certifica…

    • 4 replies
    • 4.1k views
  10. Flood and Flood's wife

    Hello Kaspersky expert team: @Igor Kurzin / @Danila T. Kaspersky Internet Security for Android stops unexpectedly or returns an error What to do if the error persists 🛑If the issue persists, submit a request to Kaspersky technical support via My Kaspersky. Please include a detailed description of the issue🛑 Not possible, Kaspersky nuked incident management via MyK, the link generates 404 Oops, the page is missing For information on how to use My Kaspersky, see the Online Help page, link resolves to ERROR 404! Link Thank you🙏 Flood🐳+🐋

    • 0 replies
    • 813 views
  11. kgsecret
    Started by kgsecret,

    Since the update to the latest version, KIS on my Android phone keeps crashing. The app keeps restarting in the background which drains an enormous amount of battery charge. Thoughts?

    • 0 replies
    • 5.9k views
    Flood and Flood's wife
  12. Amunsol

    I use a Virtual Table Top (VTT) to play board games and roleplaying games virtually called Fantasy Grounds Unity. I haven’t had any problems previously but now it has been preventing any sharing of data making it unusable. I was able to make an exception of the file and that seemed to stop the attack warnings but it didn’t allow any data through. I’m not very computer literate, but I can follow instructions. I’m not sure what to do and am hoping someone can walk me through a solution.

    • 2 replies
    • 1.1k views
    Flood and Flood's wife
  13. bogar

    I try to add my MacBook Pro to the other existing five devices (with two subscriptions with three devices each), but Kaspersky always wants me to download KIS again. How can I solve this problem?

    • 0 replies
    • 665 views
  14. Bobby
    Started by Bobby,

    Every time when system starts and disk usage stays 100% for sometime and then settles down. At that time cant use any other application and task manager shows KIS consuming most CPU

      • Like
    • 6 replies
    • 36.9k views
  15. helptraser
    Started by helptraser,

    hi, i necessity to open kaspersky about ports different by list (example 8180)

    • 0 replies
    • 1.5k views
    Flood and Flood's wife
  16. MrQ
    Started by MrQ,

    For some reason for the last couple of months when I apply App Lock on a few of my Android mobile apps the thumb print security that shows is actually behind the number keypad. When I try using my thumbprint to open the app all I get is a zero. Any way of changing the layers so the thumbprint is on top of the keypad? Phone is a Samsung Note 10+ with all the latest Verizon updates.

    • 6 replies
    • 8.9k views
    Flood and Flood's wife
  17. Jellybaby
    Started by Jellybaby,

    I have android 12 , and since the last update I cannot unlock my apps using my fingerprint. The pictures appear but nothing happens. I have uninstalled the app, powered off phone reinstalled the app etc. And nothing happens anymore suggestios

    • 0 replies
    • 14.7k views
    Flood and Flood's wife
  18. kronkdark
    Started by kronkdark,

    After installing, the internet speed is clearly squeezed, normally my download speed is 100 Mbps, after installed kaspersky the download speed is limited to 20-25 Mbps, that is only 3 MB / s. It's funny that I download any file under 100mb, the speed is 10-11MB/s, and when I download files larger than 100MB, it automatically squeezes down to 3MB/s, including Steam or IDM, some co-op games just stfu and can't connect to the host. So is there any fix for this ******** software ? How to disable this idiot internet download limiter to make my internet speed work like what i pay it for ????

    • 8 replies
    • 9.6k views
  19. Tonitan
    Started by Tonitan,

    for some time, the payment processing in different platforms with paypal. The only remedy is to disable "Internet Security". Whether the protection makes sense is questionable. I still have 65 days to decide again or otherwise.

    • 0 replies
    • 5.6k views
  20. Randomallmailme
    Started by Randomallmailme,

    As you can see from the screen shot below I am being instructed to press a VALIDATION BUTTON which is clearly missing! Also I am not offered the option to buy the product without agreeing to auto-renew which is why the validation button is needed by paypal. Every year the renewal process becomes needlessly more difficult. In 29 days my subscription runs out. In 28 days I will buy another anti virus product if you have not fixed this problem.

    • 2 replies
    • 3.4k views
  21. ronbar
    Started by ronbar,

    Is there a method for me to scan a single email? Or should I just discard it as spam? (I’ve looked, but found none, in Gmail, Thunderbird, and Kaspersky) Thanks for any help.

    • 6 replies
    • 1.3k views
    Flood and Flood's wife
  22. Daito_no1
    Started by Daito_no1,

    When I am browsing in chrome the popup coming saying that access denied the pop up is about not-a-virus:HEUR:AdWare.Script.Pusher.gen . Earlier my pc was infected with viruses .

    • 1 reply
    • 10.4k views
    JoshuaCostanza
  23. vasilisKY
    Started by vasilisKY,

    i installed Kaspersky Internet Security 20.0.14.1085(c) and now i have no sound on my pc. thw speakers work fine with other sound source.

    • 28 replies
    • 12.4k views
  24. Snowwolfboi
    Started by Snowwolfboi,

    hi kaspersky, i was wonder is the kaspersky databse for all products stored cloudly or localy on your pc

    • 4 replies
    • 6.8k views
  25. hpum
    Started by hpum,

    I keep getting notifications of applications, namely Viber,(Low restrictred) is attempting to establish outgoing TCP connection with remote computer 52.0.252.2 using remote port 443 Since i use viber, i click allow but notifications doesn’t go away. What seems to be wrong? Also, kindly link me to information on managing applications Allow now or block now ..additional actions. Thank you

    • 0 replies
    • 5.6k views
    Flood and Flood's wife

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