Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Emsalem
    Started by Emsalem,

    I´ve installed the mobile version in several mobile phones ( android) wtih no issues using the QR code, but in 2 devices it´s asking a server name ( see attached screen), and no idea what server is this Any ideas ? One of the mobiles never had the instalation before, but the other had this same error before while in the trial version, tried to pud the official version and same error

    • 0 replies
    • 1.9k views
  2. ttcath
    Started by ttcath,

    I saw the datebase was update at 2022/3/2 5:55. and I feel worried about during the conficts among Ukrain and Russia, does Kaspersky will provide the service as usual as before. Thanks!

    • 14 replies
    • 5.1k views
    saddafkhan009
  3. Vangry
    Started by Vangry,

    Sonarr keeps getting quarantined by KIS even though the application is open source. Is it safe to add it to exclusions list or should i keep it quarantined?

    • 0 replies
    • 997 views
  4. OSAMA RABIA
  5. Ariaki
    Started by Ariaki,

    Windows 10, 64 bit, Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz 1.70 GHz. Kaspersky Internet Security - since 2015 and Kaspersky VPN as well. I would like to ask if my KIS 21.3.10.391(h) is the latest upgraded version - or if I need to do something myself manually. Thank you very much.

    • 0 replies
    • 794 views
  6. ATS
    Started by ATS,

    Could you please scan my below websites: [removed] Thank you.

    • 0 replies
    • 4.3k views
    Flood and Flood's wife
  7. JPEKaspersky
    Started by JPEKaspersky,

    Goodnight. For several days I have noticed that the database update takes more than 10 hours to update. Today is another one of those days, as the image documents in my schedule (CET-1), it's 8:00 PM and the last time of distribution of the database was at 9:01 AM (with so many threats that the world currently lives ). Anyone else in the same situation as me?

    • 21 replies
    • 2.4k views
  8. Sam georges
    Started by Sam georges,

    i can see a bug in my sending and receive winddown so what can i do ?

    • 0 replies
    • 802 views
    Flood and Flood's wife
  9. chucky_511
    Started by chucky_511,

    • 1 reply
    • 1.8k views
  10. Sessh0umaru
    Started by Sessh0umaru,

    I have a problem when KIS is active, opening the exe in the file share is very slow, it takes 1 hour to be able to use it. but if KIS is turned off, open the exe very smoothly. is there any solution??

    • 0 replies
    • 1.4k views
  11. Patrick O'Keefe
    Started by Patrick O'Keefe,

    KIS 21.3.10.39(h) Windows 10 build 19043.1526 I have an old test/sandbox PC that is about to undergo changes. I would like to be sure KIS is still validly licensed thought the process. I am going to change the device name in Windows. Do I need to uninstall KIS and reinstall it after the change? My.Kaspersky Devices know the old name. do I need to disconnect the device before making the name change? A few days after the name change I am going to replace the PC’s motherboard and CPU. This effectively makes it a new computer. I’m sure I need to uninstall KIS before the change and resinstall it after. Is there anything else I need to do?

    • 2 replies
    • 1.5k views
    Patrick O'Keefe
  12. UDAY_CHAUHAN
    Started by UDAY_CHAUHAN,

    Hello everyone Actually i had reinstalled windows on my laptop by bootable pen drive because after i had installed Kaspersky on the machine the windows logo from the boot screen and even after uninstalling the software and reinstalling the windows via pen drive(mentioning that .ISO file was totally virus free) the windows logo is not seen now at the boot screen. No GUI Boot is disabled from system configuration. Please help with the same Regards & Thanks Uday

    • 3 replies
    • 5.1k views
  13. cinweb
    Started by cinweb,

    Hello, I have KIS 21.1.0.150c for Mac, macOS Monterey 12.2.1. I have installed Kaspersky Chrome extension but in the KIS recommendations and in Preferences>browsers, it’s still logged as extension not installed. What did go wrong? Any suggestion? Thanks

    • 7 replies
    • 2k views
  14. Kasperov
    Started by Kasperov,

    Hi, first of all I searched the forum but anything I search for I get “We couldn't find any results for .Please try again or create a topic”. Please let me know what I do wrong. My main question is: I am now in trial mode with 32 days remaining. If I enter an 1 year subscription activation code, that will extend this 32 days, or I just get a 1 year subscription? (32 days burns) Thanks

    • 1 reply
    • 1.7k views
  15. Helo

    In the last few months I noticed that no matter the browser I use I receive Kaspersky pop-ups about access to my webcam being blocked, but I don’t even have a plugged webcam. I’m concerned if it is only a bug on Kaspersky part, or there are multiple ( somewhat random, as far as I noticed ) places that are triggering a virus trying to look through where there would be a webcam. Obs: I do have a webcam that I almost never use, but it has been plugged, so the drivers are installed, but this problem has happened since before I had the webcam.

    • 1 reply
    • 2.2k views
  16. vikrant.security
    Started by vikrant.security,

    Hi Kaspersky Team, Please verify the website... Warm Regards //Mod note: URL removed, it’s already trusted in KSN.

    • 0 replies
    • 862 views
    Flood and Flood's wife
  17. Guest
    Started by Guest,

    FYI people… Wrote a very clear and transparent post about the fears of having an account with Kespersky cybersecurity and misinformation coming from Russia and their oligarchs and sure enough my post was deleted within minutes… Makes you wonder? Beware of this company...

    • 0 replies
    • 3k views
  18. DavidCatel
    Started by DavidCatel,

    Dear Kaspersky Concern, Hope you are doing well. My several client regularly visit "https://PixPos.com" but some times they are not able visit website. They are telling that Kaspersky blocking the site. Have any ideas to solve the problem? Thank you. Best regards David

    • 1 reply
    • 1.4k views
  19. Guest
    Started by Guest,

    So after my current license became active, I’ve been getting these “Sign-in to Kaspersky” popups soon after booting. My program version has stayed the same at 21.3.10.391(h). The “Do not remind me again” (or “ignore”) option which has been discussed before in closed topics is not there. I understand Kaspersky wants everyone to create an account which has been mandatory for most of their competing products for a while, but until the day that it actually becomes mandatory for KIS, I’d prefer if I could shut those popups down for good.

    • 1 reply
    • 2.2k views
  20. Midge
    Started by Midge,

    178 days left on my license and a happy Kaspersky user for over a decade, and still am. But it is going to be removed from all our machines today. The balance of risk of using this product has changed overnight. Just to say a big thanks to the experts on the forum for helping me and others like me over many years. One final question - what is the best method of removing every trace of this product from my machine? Thanks.

    • 1 reply
    • 2.3k views
  21. BristolPete
    Started by BristolPete,

    I’m sure this forum is something else being controlled by the Russian government, but where does Kaspersky stand on this. If I want to terminate my account can I claim a refund?

    • 5 replies
    • 3.8k views
  22. pramodmane1987
    Started by pramodmane1987,

    Hello, I have purchase licence key feom India and now I am in UK not able to renew Kaspersky Internet Security by that key. Error message says - Activation code is invalid for this region. Please suggest solution. Thankyou.

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  23. Kasperov
    Started by Kasperov,

    Hi, I still don’t have Kaspersky & I have a question: Does Kaspersky prompts me if an application or file wants to access internet & askes me to allow it or not (& create the rule for it)? In other antiviruses this is called interactive mode or alert mode. This is important for me to know if I want to install Kaspersky. Thanks

    • 6 replies
    • 2.8k views
  24. Lemarque
    Started by Lemarque,

    Don't know where else to seek help so I came here hoping for an answer. Windows 10Pro OS Build 19044.1526 Version 21H2 KIS 21.3.10.391h I did a full scan, then installed Malwarebytes and scanned. Both returned clean. About a week ago in Chrome, I was searching for something and noticed that if I hovered over a result, the "hand" pointer didn't appear, just the arrow. I clicked anyway and was taken to what looks like a related legitimate site. As an example, this morning I searched for "icann lookup" in Chrome and, as above, when I clicked on the screen I was taken to GoDaddy's whois lookup page. Another example, I was using the Brave browser with TouchVPN and clicking "ne…

    • 1 reply
    • 2.6k views
  25. danvav
    Started by danvav,

    Hi, the URL of my website “https://mangalgrills.com” was blocked by kaspersky, when I lost control of it and it got infected. Since then, I cleaned up the website, but it still shows on your blacklist. Can you help me remove it? Thank you!

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.