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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. picajol
    Started by picajol,

    Last 7days Ive been constatly getting dating adds while browsing. See picture attached. Also I get a lot of trash mail in my gmail account (primary mail). I tried making full scan with kaspersky but I doesnt find anything. I made an database update. Please can you help couse this is geting anyoing. Thank you

    • 45 replies
    • 7.5k views
  2. Lukas8

    I tried to download latest windows driver for my audio sampler. But Internet Security claims that there is Trojan-Dropper.Win32.Injector.uulb. The file is here https://zoomcorp.com/documents/2161/R8_v1.17a_E.zip the problem is in setup.exe

    • 2 replies
    • 856 views
  3. ChaLegRatHOvEn

    Error while scanning the encrypted connection with services thunderbird. My problem is I was getting the Kaspersky Internet Security notification center warning that is not monitoring secure traffic on my Windows System. The recommendation was to manually input root certificate into browsers and thunderbird. I did this, and I am now getting the message: Error while scanning the encrypted connection with services.addons.thunderbird.net. To get access add the website to exclusions, or Ignore. I am running Windows Ten 64 Pro. Kaspersky Internet Security 21.3.10.391 (g) Thanks.

    • 1 reply
    • 1k views
    ChaLegRatHOvEn
  4. bryanbiboy 95
    Started by bryanbiboy 95,

    There is 1 issue that cannot be resolved in my phone. When I open a Kaspersky app, there is one issue, then I tried to resolve it by by following the steps by turning on the Kaspersky Internet Security Accessibility on my setting and done, then I close the app. When I open again the Kaspersky, again the same issue is still there. When I go through again the steps, the Kaspersky Internet Security turn back to Off. I tried these step in 5 times, restarted my phone still the same. Uninstalled Kaspersky app then installed again still the same. I am using rog phone 5s. As you can see on my screenshots it was turned off the Internet Security Accessibility again. My license is K…

    • 0 replies
    • 712 views
    Flood and Flood's wife
  5. jony327

    I notice that there are a lot of objects which have been recorded by ksn for quite some time and are still labelled as unknown. Are these objects ignored or recognized as uninjurious ? Can they be regarded as safe in some degree?

    • 7 replies
    • 1.4k views
  6. Ian Lodge
    Started by Ian Lodge,

    Running Kaspersky Internet Security Ver 21.3.10.391 (g) Win 10 x64 Build 19043 I am unable to turn off AdBlock and have it actually show ads. I want to help a website by allowing ads but even with AntiBanner turned off the website still returns turn off adblocker. If I pause Kaspersky totally then I do get Ads so it is a setting somewhere. I have been using Kaspersky for years now and update the main program as an inplace upgrade is this my issue and should I try a full clean and fresh install?

    • 1 reply
    • 3.5k views
  7. yorg
    Started by yorg,

    Hi my last malware attack was about november 4 2021, It was my first malware attack so i just thought i was a virus till i researched it and almost getting my gmails and facebook hacked, The one thing i didn’t do was unplug my wifi router, It’s been 1 month nothing really happening but im still paranoid I heard people with your ip, or router they can control your computer even tho that i scanned with kaspersky and theres no more viruses, Is there any easy way to check if your wifi connection etc is safe? Im only fourteen please reply to me the easy stuff that i can do for me to secure and make me less worry and live my life.

    • 4 replies
    • 6.5k views
  8. Debra08
    Started by Debra08,

    I don’t know what option I’ve chosen in the Kaspersky Internet Security App, but I can’t handle the key and shield that floats around and I constantly have to move. Would appreciate anyones knowledge as to how to remove. I’ve googled and searched but can’t find. thanks

    • 6 replies
    • 2.8k views
    Flood and Flood's wife
  9. JPEKaspersky

    Today when opening My Kaspersky I noticed that the support link no longer takes me to the previous configuration where I could even consult my previous requests. Now the interface is much less friendly, I'm directed to the link: "https://support.kaspersky.com.br/b2c/PT" What change was this? Best regards

    • 22 replies
    • 3k views
    Flood and Flood's wife
  10. DavidGB

    I’ve had a personal subscription to Kaspersky Security Cloud since April 2020 and have been using it with a Windows 10 laptop and an Android phone. Everything has been pretty much fine until suddenly, in the last couple of weeks, the Android Kaspersky Internet Security component has started nagging me every day to install and use the Kaspersky password manager. Every day now the Android KIS pops up a notification of an issue, and shows the yellow warning screen. It shows the ‘issue’ that I should install and use the password manager. I close it, so it hides with the 3 other issues I’ve dismissed and the app goes green. But whereas the other 3 issues I chose to dismiss s…

    • 2 replies
    • 942 views
    Flood and Flood's wife
  11. T2Pink
    Started by T2Pink,

    Hello, I get an ERR_HTTP2_PROTOCOL_ERROR on some websites using Chrome. this Happens ONLY when kaspersky is on. When I turn it off the site loads automatically… How can I fix this? Thank you?

    • 3 replies
    • 1.3k views
  12. mikmadz
    Started by mikmadz,

    Hi, I’m unsure if I’m the only one who cannot access the kaspersky website at this time. Is anyone else experiencing this issue?

    • 1 reply
    • 1.3k views
  13. Brainquake
    Started by Brainquake,

    Since last update on Saturday January 15th, KIS locks all POP3 connection in Outlook 2019. At the same time KIS has blocked the HTTPS connection to signal.com. In Outlook all my 5 POP3 connection to 5 different mailboxes (i.e. IP addresses) with different protocols and ports (110 and 495) are blocked. Thuderbird works fine, at least on the 110 port. I used the Network settings, Trusted addresses to fix the signal.com connection. I cannot fix the POP3 connections adding trusted address. KIS crashes if I add Outlook to trusted applications. Under Mail anti-virus, Advanced settings, unchecking the POP2, SMTP, IMAP scans traffic does not resolve the issue. I can only disabl…

    • 7 replies
    • 1.7k views
  14. Jancux
    Started by Jancux,

    Help required, Although I have executed the instructions provided by the links from “Learn more” I am still unable to satisfy Kaspersky, and this Recommendations notification is still present. What further actions do I need to perform?

    • 2 replies
    • 1.1k views
  15. T2Pink
    Started by T2Pink,

    Hello, I’m trying to use qBittorent. I added qBittorent to my trusted programs but it still won’t let me download. PLease help

    • 0 replies
    • 1.1k views
  16. JPEKaspersky
    Started by JPEKaspersky,

    Good afternoon. I have KIS 21.3.10.391(g) installed on Windows 10 21H2. The image of my offline device appears on the "My Kaspersky" portal. What is up? What should I do? Thanks for any reply. JP

    • 4 replies
    • 2k views
  17. kostaspap694

    hello when KIS is open i cant access to https://www.subs4free.club/ if a close the antivirus the website opens

    • 2 replies
    • 1.2k views
    Flood and Flood's wife
  18. EllKayBee

    Samsung Galaxy S20 Plus - Android 12. All apps up to date, fingerprint unlock on phone works properly. In the app, when I try to unlock a locked app the fingerprint scanner doesn’t work correctly. Instead of unlocking it enters an unknown digit/character in the PIN number field. Obviously this doesn’t match the PIN that is set. Are there are bugs with Android 12, or Samsung Galaxy phones that can explain this?

    • 7 replies
    • 1.3k views
  19. Mephoszero
    Started by Mephoszero,

    Resolved in this topic 9 month ago: Link the option to permanently disable the login pop up is not available anymore for Kaspersky Internet Security 2022. How do I disable the pop up fully? I only want to do its job, not login or have an account or anything. I have disabled all notification or marketing options in the settings. Thanks for any help :)

    • 3 replies
    • 3.3k views
  20. Jordan
    Started by Jordan,

    Hi, I have Kaspersky. Today a new issue happened with all my browsers (Chrome, Edge and Firefox) When I try to launch a browser and go online, all the pages don't load. All I have is a message saying that the website (ex: youtube.com) is temporary unaccessible or was moved permanently. ERR_HTTP2_PROTOCOL_ERROR When I start another program like steam, it's able to connect to the internet. Same with the windows 10 update center. When I deactivate Kaspersky Internet Security app, all my browsers behave normally. It's only when I reactivate it that I lose my connection to most website I use. Eveything was fine for the past year so I don't understand what happened? Thx for …

    • 3 replies
    • 13.2k views
  21. Snowwolfboi
    Started by Snowwolfboi,

    hi community my kaspersky does not detect dangerous/pishing pdf files what should i do to make kaspersky detect pdfs

    • 0 replies
    • 1.1k views
  22. FHa

    The “safe money” browser from Kaspersky Internet Security successfully opens on banking websites, but it overlays a popup saying “report problems” to the bottom right of the banks website. For some banks, it blocks the “Ok” button of the website. Can this “report problems” popup be disabled of moved in configuration? I have asked this question to the support already but did not get any reply.

    • 4 replies
    • 1.2k views
  23. seyitaiwo12

    I just recently got the Kaspersky internet security (1user 3decive) subscription. I have already added three computers to the subscription already making (3 devices). On just trying to make use of the Kaspersky app on my phone I noticed I was also able to use the activation code on my mobile device as well (Making this a 4th device), does this mean I can also use the subscription on my phone even though I have already used it on three other laptops (3 devices). I hope activating this on my phone doesn't automatically disable the subscription on any of the other devices. I will really appreciate an answer on this ..Thank you

    • 0 replies
    • 1k views
    Flood and Flood's wife
  24. jcg74

    Hello, I have a one year subscription for 10 deices and had already activated 5 devices (4 windows 10 and my android mobile). I have installed KIS on my wife’s android mobile (6th device) but I’m unable to activate it. I tried to activate via my kasperky login but even if the device appeared, activation status is off I tried by entering the activation code and I receive the quota activation reached !! What can I do ? sorry for my English, it’s far from my native language...

    • 10 replies
    • 1.8k views
  25. celsurf
    Started by celsurf,

    Hello, I looked for a forum specific to mobile av but couldn’t find any so I posted here. Why is it that Kaspersky mobile antivirus doesn’t flag the Eicar test file on their mobile app? Does anyone know if there is an offical test file that could be used with Kaspersky mobile av.

    • 4 replies
    • 1.3k views
    Flood and Flood's wife

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