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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. ptoye
    Started by ptoye,

    I find the scheduler very annoying. It’s fine if the PC is switched on when a scan is scheduled, but if it’s switched off or sleeping, the only option is to schedule it for the next day (or am I missing something?). Not much use if you have a daily schedule. I’m sure that it’s possible for the scheduler to wake up a sleeping or hibernating machine, and also to start the scan when the machine is switched on after being switched off. My backup system does this without problems. Is it too much to ask that Kaspersky does the same?

    • 8 replies
    • 1.1k views
  2. Guest
    Started by Guest,

    Hello. The technical support for UK users redirects https://support.kaspersky.com/b2c to https://support.kaspersky.co.uk/b2c/GB which instead of the previous incident report system has a dreadful supposed AI Assistant called Peter plus chat and phone. Even the “Support” option in my.kaspersky.com redirects to this poor replacements. Who made the idiotic decision to scrap the incident report system for UK users, who now have to use a VPN, for example setting the location to USA, to get anything near a decent incident report system. Thank goodness there are other solutions out there.

    • 2 replies
    • 793 views
  3. Guest #18679
    Started by Guest #18679,

    I am running Kaspersky Internet Security 21 on Big Sur 11 (M1) and have noticed that process kavd appears to consume more memory over a short period of time in one day. Attached are a few Activity Monitor screenshots, 255mb at startup. Note, I attempted to trigger this problem faster by issuing database update requests multiple times and performing a full file scan. The process reached over 800mb when scan started, reached well over 1gb, then freed up some memory when complete, to 964mb. Is 1gb of memory consumption considered normal?

    • 17 replies
    • 10.5k views
  4. Zonnon
    Started by Zonnon,

    I am a German using the English(USA, INTERNATIONAL) Keyboardlayout. So for my language i need to write the big letter Ö (by pressing “shift + alt gr + P”. But thanks to KIS it opens the keyboard overlay. After i found the setting to deactivate it, it still doesn’t work. It wont open the screen keyboard but it wont allow me to write the letter either. When i close Kaspersky through the taskmanager however my shortcut works… Please help

    • 1 reply
    • 1.3k views
  5. fairouz

    قمت بتجديد الترخيص منذ أسبوع وجاءني بريد الكتروني فيه التعليمات لكن لم أجد رمز التفعيل بدأت الفيروسات تلعب في جهازي ؟؟

    • 1 reply
    • 656 views
  6. Kas15
    Started by Kas15,

    How do I turn off K. Internet for 15 mins

    • 5 replies
    • 1.1k views
    Flood and Flood's wife
  7. Kazee01
    Started by Kazee01,

    Why when entering a new subscription code do you lose the remaining days on the old code? I've just lost 14 days that I have paid for just because I renewed....

    • 2 replies
    • 930 views
  8. benx

    hello, my PC reboot untimeley after a blue screen . A site called “Spotify” appear, i don’t know what happen, my Kaspersky Internet security is not able to detect what is wrong. Any idea ? Regards.

    • 7 replies
    • 1.5k views
  9. egerpad
    Started by egerpad,

    Hello! I use Kaspersky Internet Sec (android version) and Premium edition (one device one year option) The app linked to a specific android device (samsung galaxy android smartphone) If I change (or lost) the smartphone, I must re-buy the premium version? Thanks

    • 0 replies
    • 731 views
    Flood and Flood's wife
  10. The techgenius
    Started by The techgenius,

    Kaspersky internet security makes my laptop lag so much when scanning also and in the background also.What to do or any suggestions

    • 3 replies
    • 983 views
  11. ActiveB
    Started by ActiveB,

    KIS main page on my Lenovo P11 tablet is yellow and tells me that I have 1 issue. It says that I should turn off USB debugging or there will be a security risk if I connect a USB cable between my tablet and a computer. I have looked everywhere to find a switch/button to do this. Can anybody help please?

    • 1 reply
    • 1.3k views
  12. MirceaForce

    I have encountered this issue is not pooping up always but some time it shows...most I seen is when not using computer for a couple of days or something like that Any help will be good

    • 23 replies
    • 15.2k views
    Flood and Flood's wife
  13. M14092007
    Started by M14092007,

    I have found a dangerous website. It have many files contain keylogger, virus… this is that link homepage: downloadastro.com Please block that website in Kaspersky, thanks.

    • 3 replies
    • 1.1k views
    Flood and Flood's wife
  14. JPEKaspersky

    Good afternoon everyone. I noticed that I have a problem with the database distribution date. At my location it is 15:30 or 3:30 PM (CET-1), however the last database distribution date was yesterday at 22:37 (10:37 PM). Is there a problem again or is it from my KIS? Thank you very much for any information provided. JP

    • 5 replies
    • 1.1k views
  15. Maxx
    Started by Maxx,

    When I do a search using google pictures do not appear on the top of screen as they use to they flash then are gone… How to I get them to stay, I do a ton of online shopping and would like to see the pics when I search for an item google??? Any help would be appreciated...

    • 0 replies
    • 678 views
    Flood and Flood's wife
  16. San2020
    Started by San2020,

    I have KIS 21.3.10.391 (G) installed. When I sign in to https://admob.google.com/home/, it keeps showing a loading icon. As soon as I pause KIS and refresh the page, it loads correctly. I have already added https://admob.google.com/* and https://apps.admob.com/* to the exclusion list of the webantivirus. Please help.

      • Like
    • 1 reply
    • 1.1k views
  17. Stuffy
    Started by Stuffy,

    after i installed kaspersky it scanned “trojan.win32.hosts2.gen” so i removed it after that i rebooted. after i reboot my pc it says something about scan and after that, i reboot my pc again. and now there’s no audio

    • 8 replies
    • 1.5k views
  18. morteza rahimi
    Started by morteza rahimi,

    Hi each time I activate Kaspersky protection chrome extension, Kaspersky icon will be shown in gray color, but my internet security alarms that you should activate it. could you direct me what’s the problem and how to solve it?

    • 1 reply
    • 2.8k views
  19. KieraMcHub

    I want to delete old devices, but I cant find the DEVICES section to add our new phones? How do I edit my location information on my account?

    • 0 replies
    • 633 views
  20. deepo
    Started by deepo,

    So recently i reset my pc and saved the activation code that has 1 of 3 devices protected after the reset it was 0 i tried to use it to reactivate and somehow it said i reached the limit of using it or sum but it was 0 out of 3 devices is that a glitch?

    • 0 replies
    • 741 views
  21. System_Info

    Today we are at version 21.3.10.391(g). I wanted to know what each number of those meant. For each number that updates what? 21 = ? 3 = ? 10 = ? 391 =? (g) = ?

    • 1 reply
    • 961 views
    Flood and Flood's wife
  22. Guest

    Today strange and dangerous problem occurred in the application control in Kaspersky Internet Security The user question stopped suddenly and the program allowed access without prompting and asking the user despite making sure to cancel taking actions automatically in the settings box I tested some protected folders that require asking the user to access them and programs, and access to them was available without asking the user. I tried to find the causes of the problem and I made some attempts such as rebooting and resetting the default settings, but nothing changed. I finally reinstalled the application and the problem was solved, but another problem appeared At the …

    • 2 replies
    • 953 views
  23. System_Info
    Started by System_Info,

    I made an update in the Time 01:48 of the day 30-11-2021. when I went to look at when and the database version is yesterday at 22:40 on 11/29/2021. How can you go this long without an update? I did not update for more than 4 hours.

    • 6 replies
    • 2.9k views
  24. PatrickDan
    Started by PatrickDan,

    Hello, I installed the latest version of the Corsair Software iCUE 4 and the latest version of Kaspersky. And after installing Kaspersky my 8 Channel Headset works only in 2 Channels. I tried it several times and as soon as I uninstall Kasperksy and reinstall the iCUE Software the 8 channels are back. But then I install Kaspersky again and the Headset works only with 2 Channsel. Operating System: Windows 10 21H1 (Build 19043.1348) I did the followng things: Reinstalled Kasperksy with newest Version (21.3.10.391) Updated to the newest iQue Software (4.17.244) Updated the Firmware on the Corsair USB-Dongle (0.16.80) and Headset 0.17.149) Added the iQUE Software to the tru…

    • 2 replies
    • 988 views
  25. Rizwancds
    Started by Rizwancds,

    Dear All. I purchased Kaspersky internet security 3+1 User License along with Activation Code for one year subscription but i need 3 years subscriptions can i purchase two more packs with one year each subscription and add these activation codes on my PC to extend protection for 3 years ?

    • 0 replies
    • 693 views

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