Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky: Basic, Standard, Plus, Premium

Get help with Kaspersky for Windows, macOS, iOS, Android and Linux

  1. LuisDST
    Started by LuisDST,

    HI , I am have instaled kaspersky standard and I am use anydesk for connect to my computer remotly, but my problem is that when I connect to my computer remotly, the Kasperksy is bloqued and I dont can click so anything from karspersky, so I dont know how disable this function because I am use frecuently the anydesk for work and with this problem I dont can work correctly, ¿do you know how I can disabled this function in Kaspersky standard??? only kaspersky to have this problem, all other programs work fine. I hopoe for you comments.

  2. nexon
    Started by nexon,

    Hello all! 1. In Windows smart Home Monitor (enabled Orange light) but if i click yes show devices connected in network then my IPTV television via internet stopped working. For now is solution stay only connected without see devices in network (solving with tech support). Can you try reproduce someone who have iptv (set top box)? 2. In MR13 i saw parental control after while after some time is not here anymore. In MR14 is parental control always visible in K Plus under security (tab in left). So also solving with tech support. They replied that it was replaced with safe kids (it is true i had KTS and was replaced). But now i saw it in Mr13 and also is in MR14…

  3. Guest
    Started by Guest,

    Hello! I was wondering but can you add a recovery environment option for Kaspersky plus/premium? This would be able to remove the following: Worms Trojan Horses Ransomware Spyware Adware Keyloggers Rootkits Botnets Logic Bombs File Infectors Polymorphic Viruses Macro Viruses Boot Sector Viruses Browser Hijackers Mobile Malware Polymorphic Malware Multipartite Viruses Armored Viruses Memory Resident Viruses Macro-based Malware Stealth Viruses MBR (Master Boot Record) Viruses Browser Exploits Fileless Malware Scareware Cryptojacking Advanced Persistent Threats (APTs) Exploit Kits Social Engineerin…

  4. Xeno

    So I play alot of modded minecraft, which involves .jar files. Now, with kaspersky set to extreme, it takes forever to launch as it scans all the .jar files whenever it launches, whenever I have it to scan archives. However, if I turn off scan archives, theres a chance a malicious mod might slip through. What would be good settings to have so where I scan .jar files, but maybe have it not make minecraft take forever. I have a temporary solution of allowing to scan them whenever they download but not whenever the application starts up via intrusion prevention. Any ideas?

  5. Maldroid

    I decided to test Kaspersky to see how effective it is at deleting files, and I was surprised to find that it can even remove files that are protected by Folder Guard after a restart. I believe it would be helpful if Kaspersky had a feature that allows users to select a specific file or folder for deletion. By implementing this feature, users would have greater control over which files are removed, which could be particularly useful in situations where a specific file needs to be deleted for troubleshooting or security reasons.

  6. JeffC

    I installed Kaspersky Premium yesterday (11 May 2023) but found that I cannot send emails via Mozilla Thunderbird client. Premium was the only configuration change made to my Windows 11 PC so I suspected it to be the cause. Error was "Sending of the message failed. The message could not be sent because the connection to outgoing server(SMTP) smtp.office365.com was lost in the middle of the transaction. Try again. I stopped Premium, uninstalled it and downloaded my old AV (Kaspersky Total Security) but this is due to expire in 1 DAY!! Emails now being sent OK. I could not find a reported error with Premium/Thunderbird so I am posting on here in the hope th…

  7. vietchuong2018

    As shown below, the kaspersky standard detected spam and marked the message (when clicking on the message header link) as spam. But in the inbox still not categorize (do not add the word "spam") to the original subject. Because of that, my thunderbird can't filter messages with the header "SPAM" into a separate "spam" folder. Please help. Thanks

  8. M H K
    Started by M H K,

    greetings im new to kaspersky. i have some troubles about Intrusive Prevention / Firewall app Rules i configure kaspersky to ask me each time an app wana make a connection so i manualy create applications firewall rules my problem is : sometimes without any change in app file (hash) the rules reseted (not sure after random time like two weeks) and i should configure it again (not just network rules everything about app rules) and this happened just for app rule not groups (by vendors like razer,asus ...) for exp : i trusted an app from low restricted group and make some firewall rules and one day see notif about app placed in restricted groups! or…

  9. Xeno

    Kaspersky is easily the best Anti-Virus for behavioral detection, and has a really good scanner, however that doesnt mean that the scanner isnt perfect. I think that Kaspersky should be a bit more aggresive, at least pre-execution, as I've seen it miss files associated with Malicious ones, or that create that specific file. Doing this would make Kaspersky alot stronger, and as its already pretty much a 100% detection rate, doing this would make it even closer to that.

    Flood and Flood's wife
  10. Snowwolfboi

    Hi Kaspersky users/staff since yesterday my pc with Kaspersky standard have been popped up with object detected as trojan.psw.powershell.discoteka.gen inside my Discord cache folder how do i make it stop detect it and completely remove it from my desktop

    Flood and Flood's wife
  11. valenmedez01
    Started by valenmedez01,

    Good morning, my name is Valentin Mendez, I am from Argentina. I want to buy the 1-year subscription for 3 devices in Kaspersky Plus, but when I make the purchase and enter my billing information, the screen goes blank and does not allow me to fill in my information.. i need support please.

    Flood and Flood's wife
  12. Sid Cannon
    Started by Sid Cannon,

    Hello, I bought a 2 year subscription for Kaspersky Premium for 5 devices from Amazon, and I asked a question about auto renewal. I got a reply and it says it's from "Kaspersky Manufacturer" and the reply states there is no auto renewal which is what I want. So my question is, if I let my subscription run out in 2 years time does Kaspersky Premium stop working altogether or does it revert to the basic version or the free version ? Thank You Sid

    Flood and Flood's wife
  13. JPEKaspersky

    Good evening and excuse my English, as it is a language that I do not master completely. I felt completely let down by K Standard 21.13. Earlier this week whenever I proceeded to delete traces of activity, K Standard would continually crash, restart, strangely at the same time as it crashed it automatically performed a database update at the same time. My Security Center always indicated that I had no anti-virus active and then K. Standard would restart again. During this process, a message to send data to Kaspersky's servers always popped up. Disappointed, I managed to buy the KIS because in my country it is still in stock in the form of a physic…

    JPEKaspersky
  14. elbmek
    Started by elbmek,

    I have posted on this topic a while ago, but cannot find it due to the weight of subsequent posts. I have KPLUS for 3 machines the other user does not use VPN prefering her own choice. Therefore I am the sole VPN user. Or I would be if the damn thing stayed on! Everytime I go online I have to go to the VPN switch and put it ON. When I return sometime later, its OFF. What the heck is going on? Its supposed to be UNLIMITED for me. Also everytime I enter K+ it asks me to TURN ON Chrome protection. Which I do, then I lose it again next log in??????

  15. Sid Cannon
    Started by Sid Cannon,

    Hello, I'm using Kaspersky Premium alongside Shadow Defender which is a reboot to restore security solution. Basically any changes made to my C drive are deleted when I reboot. You can exclude folders in Shadow Defender so changes made to those folders will not be deleted when I reboot, and I would like to exclude all the folders that Kaspersky uses on C so as Kaspersky can work as intended without me having to turn Shadow Defender off, then update Kaspersky and then turn Shadow Defender back on. I've tried excluding the following folders which includes any sub folders but Kaspersky doesn't remain up to date. For example I can update the databases manually, but t…

  16. Debraj Sen

    I just subscribed to Kaspersky Premium for 1 month with kids free. but it says "Your order is awaiting confirmation. You will soon be redirected to the confirmation page."

    Flood and Flood's wife
  17. someonewhosisnthappy
    Started by someonewhosisnthappy,

    I tried to turn on "Periodic scanning" to see if it resolves the nagging popup but then it kept getting turned off after a while.

    Flood and Flood's wife
  18. Belisiario
    Started by Belisiario,

    I recently updated my version to the Plus, and I noticed the Kaspersky Icon to verify virus is not showing in the context menu as it used to. I looked for configuration but couldn’t find any.

  19. picturevalve
    Started by picturevalve,

    Firefox in Safe money seems to have tried to update to 112.0 but safe money won't run. Tried updating firefox outside of safe money but it won't update. I need to recover the firefox profile in safe money for safekeeping whilst I sort this out. Will there now be 2 separate profiles? Thanks for any pointers. Running win7.

  20. SRAnderson

    I'm having this problem, I don't want it to keep doing this and I can't remove it even if it is already taken out of the browser it is still running, I have you guys for several years and I will have to change it because of this?

  21. amitbrav0
    Started by amitbrav0,

    https://cyberspa.kaspersky.com/api/status/share/?status=47704cb3-9920-4aa2-bfac-12109c69d278

  22. renato_rdx
    Started by renato_rdx,

    I'm on Win11 and Kaspersky Plus. Freezing to BSOD DPC_WATCHDOG_VIOLATION every time printer is turned on (HP OfficeJet PRO 8600 - latest Win11 drivers from HP website). Drivers are set to connect printer to PC wirelessly. I was on Kaspersky Total Security 2021 and had no issues back then. Need help, please.

  23. abdulhkeem
    Started by abdulhkeem,

    as the title says is there any real plan to add the http/3 connection support in kaspersky, http/3 connections won't get through when kaspersky is running but will if i click exit, please add support for it. ps. don't take years like with dark skin, oops it's already been years since i complained about this! SIGH!

    Flood and Flood's wife
  24. cimerio
    Started by cimerio,

    I'm trying to use visual studio, but Kaspersky won't let me. It prevents initialization, debugging and excludes the .exe program, essential for testing the program in the IDE. How is this definitively resolved?

  25. SystemInfo
    Started by SystemInfo,

    Good afternoon, I use a tool called Defraggler to defrag my disk. but the C:\ drive is not defragmented because Kaspersky won't let it. What I have to do? Below is the image of the error you get when you try to defrag and KASPERSKY won't let you: The error information I will put here in English for a better understanding: "Defrag aborted. No files were defragmented. Thi operation cannot be done."

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.