Kaspersky: Basic, Standard, Plus, Premium
Get help with Kaspersky for Windows, macOS, iOS, Android and Linux
1870 topics in this forum
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Guys, Good morning. Every time I turn on my computer, Kaspersky is opening the product's main window by itself, is anyone experiencing this? because at no time I clicked on the icon to open, how do I solve this?
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- 2 replies
- 1.7k views
- 3 followers
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For context, I am running Windows 10 22H2 Pro 64-bit (which somehow Kaspersky labels as Enterprise) with the latest patches upgraded from 21H2 with a clean install of Windows 10 on a computer that I built myself, Kaspersky Plus with the VPN addon with all databases and apps up-to-date, NMap 7.93, and TOR browser 12.0.4. (BTW, I am aware of the acropalypse bug, the screen shot is procced.) I have been having trouble with lately is NMap and Zenmap which I often use for port scanning. But since installing Kaspersky, it simply refuses to scan anything even localhost or the my gateway. It gives me an error message of unable to open device XXX. I have tried numerous things…
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- 4 replies
- 1.8k views
- 1 follower
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Hello everyone, I have recently installed Kaspersky Antivirus on my computer and it has detected one of my EXE files as a Trojan. However, I am pretty sure that this file is not a Trojan and is safe to use. I have tried to exclude this file from scanning, but Kaspersky still detects it as a Trojan. I would like to know if anyone else has faced a similar issue with Kaspersky and how they resolved it. Is there any way to whitelist this file or tell Kaspersky that it is not a Trojan? I have also scanned this file with other antivirus programs and they did not detect any threat. Thank you for your help.
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- 1 reply
- 10.2k views
- 2 followers
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After my licence was expired, I purchased a new licence in March. However when I checked my Kaspersky antivirusfor updating. I was still advised that my old licence had run out and there was no mention of my renewal. So, stupidly, I purchased a new licence. My old My Karspersky is still showing renewal needed. The system does not givr me an answer and no way to contact Kaspersky for a refund or an answer?
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- 2 followers
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This issue has been bugging me for a while since I investigated and eliminated all other Event errors. This error is inconsistent but seems related to Windows shutdown not startup? KAV is the only program producing this error. I think when Windows shuts down, either there's a timing issue or by design, KAV will only shut itself down and if Windows gets there first, KAV is shut down with this error. I'm sure it's a function of KAV apps architecture and perhaps for security reasons, it can only shut itself down gracefully? if that's the case, give first shutdown priority to KAV then pause other Windows apps shutdown until KAV shuts down, then allow Windows to continue? This…
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- 8 replies
- 3.4k views
- 2 followers
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Using edge or chrome to download safe files (e.g. from google drive or google photos) is saying there's a virus. This is only happening AFTER I attempted an uninstall of Kaspersky. The uninstall itself seemed to only partially work so I had to manually remove a lot of residual files. How can I make sure the software is *completely* off my machine? I had to uninstall it because it was reporting steam games as threats and causing instability, so not working as intended.
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- 1 reply
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- 2 followers
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i recently purchased kaspersky plus subscription but i dont feel good with new version, so can i use use total security with Kaspersky plus subscription
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- 15 replies
- 3.2k views
- 2 followers
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I'm a software developer and this software keeps deleting my files without asking permission I'm so sick of it how do I change that?
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- 3 replies
- 1.2k views
- 2 followers
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Dears I have horrible proble our software design and rebuild to genenrate EXE - some how it happens when I restarted that software quickly in single click Kaspersky detects as virus trujan - deleted the exe and de;eted all setup/configuration files generated by that exe It is horrible a waste of time to build setup and configuration and suddenly all deleted! Finaly I found these files in Quarantine and I rstored it but again - when I restarted the software the same scenario happened. We rebuild new exe and run and Kaspersky still wrongly detects this exe as virus What can I do ? I will uninstall Kaspersky if no permanenet…
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- 1 reply
- 1.6k views
- 2 followers
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Every day it starts Full scan of the phone, without wanting it and without stopping - although it reaches 100% it continues to scan and only stops manually (double tap). It's annoying and apparently uses up battery unnecessarily. How could I solve this everyday problem?
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- 3 replies
- 1.7k views
- 2 followers
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Hi i am a little confused on what to do. Many are saying that Kaspersky total security has no future developments and they're moving onto subscription based services. My question is since my Kaspersky Total security is expired, should i renew it still or should i rather take a cheaper subscription of Kaspersky Premium? Please advise on my options and the best way to go forward in the future. Thank you.
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- 2 replies
- 3.7k views
- 2 followers
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Hi, recently I've got a problem. I've written a simple application with C++ and compiled it with the clang++ compiler. This is a test application that only prints out hello world to test if compilers run. Nothing fancy in the code. And only consumes the iostream library. Kaspersky thinks that this compiled software is infected with Trojan.Win32.Convagent Ok, that is possible. False detection issues are the thing that all antivirus software does but to ignore this; I took the steps below: I have added the folder to exclusions as shown below: Also, I've added the executable itself. But it is changing every time I recompile the app. …
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- 2 replies
- 3k views
- 3 followers
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Guys, I have KASPERSKY PLUS installed on my machine, but I also have Malwarebytes Free, installed on my machine, as a second option to find viruses on my machine. The problem that Kaspersky is showing these messages: Due to incompatible software, some applications installed on your computer and the operating system may not work properly. in this case the protection of the computer and the correct functioning of the application cannot be guaranteed.
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- 13 replies
- 4k views
- 4 followers
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hello 2 days ago i did enable hardware virtualization in prgorams and features in windows 11 to use linux wsl, so today i noticed that kaspersky doesn't use the protection on hardware virtualization, why it doesn't work? i need linux wsl to work on.
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- 1 reply
- 1.5k views
- 2 followers
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I have Kaspersky Premium and it is updating constantly. Says I have a subscription problem numerous times per day. Is this my fault because it is becoming annoying. My updates are on automatic. I use to be able to update once a day but now I have it on automatic.
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- 2 replies
- 1.8k views
- 3 followers
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Hi, I have Kaspersky Premium version 21.9.6.465. I installed the Firefox browser and installed the Kaspersky protection and Kaspersky password manager extensions and I have a problem. The protection extension is shown in grey color, and the KPM is shown in red color and asks me to download and install the Windows app (screenshots attached). I'd be happy to get help to fix this issue.
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- 23 replies
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- 2 followers
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Hi there! I keep seeing this "We" when describing what different services within Kaspersky Plus do, and I'm really interested to know if it was intentionally written this way to make the user aware that Kaspersky has remote access to user's machines. For example, the description of Security/Smart Home Monitor is "We check your home Wi-Fi and devices in it." What in the world does that mean? Does it mean that Kaspersky is used as spyware ? Is everything sent to Kaspersky servers ? Can anybody please answer these questions? It's a matter of privacy here. It's one thing to program the software to analyze things for ME, and another to send my personal data to Kasper…
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- 2 replies
- 5.5k views
- 2 followers
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Hello, I want to ask if its possible with kaspersky standar edition to block netcut. thanks in advance
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- 4k views
- 1 follower
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Hi everyone, first I want to mention about, I used to use Kaspersky Internet Security decades ago. I've been using Bitdefender Total Security for years, but this year, I've decided to switch to Kaspersky. I've subscribed to Kaspersky Plus after using Kaspersky Antivirus Free. As a first impression, The settings of the app are frustrating. I'm getting confused about some settings. And sometimes UI gets unresponsive and cannot connect to kaspersky services. I've sent a crash report for this. I am using English for Computer Technical Stuff but I can't find a way to change interface language settings. And also because of this, the things I will mention belo…
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- 18 replies
- 7.2k views
- 4 followers
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So I just activated Total security and Internet security, and I thought the internet security would only be activated after my total security expire? Anyway, after a crashed windows update caused by the application, both my KTS and KIS became Kaspersky Pure (picture below), and my android phone is still the free version of Kaspersky? Is there like a mobile and pc version of KIS? Also, the Security cloud application seems to be activated with a 3 years protection for 3 devices but my subscription is listed as free, and my current device seems to be expired. I'm lost here folks. What's the difference between Total security, Kaspersky Pure and Security cloud free? Is …
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- 1 reply
- 17.5k views
- 3 followers
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Good afternoon. I just bought Kaspersky Standard 21.9.6.465.? I'm finding it great, the installation and adaptation is being painless!? But I can't find where to enable hardware virtualization in K. Standard even though I've consulted the following article?: https://support.kaspersky.com/help/Kaspersky/Win21.9/en-US/82967.htm Does this option not exist in K. Standard, or is there another problem? I'd be grateful if anyone could enlighten me about this option that I can't find.? Many Thanks.
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- 4 replies
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- 3 followers
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Hi, First of all, let me begin by saying that I really appreciate Kaspersky's efforts into not leaving out us customers who purchased licenses for the older apps. Kaspersky could've simply said something like: "We'll continue providing support for you guys and offer all the necessary updates, as usual, until the end of your license term. But after that, you won't be able to renew your license since the older apps are getting phased out gradually. To migrate to the new apps, you will need to purchase a new and compatible license from here and onward." Instead, they gave us the option to convert our current active licenses to the new apps…
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- 18 replies
- 14.8k views
- 3 followers
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I have been a Kaspersky user for many years and I've been really impressed with it. With all the scares about it's safety with its Russian background I rode that out, listening to the guarantees that my account could never be made use of by a foreign power. But now after a two year deal I am coming up for renewal. I remember your promises, but I also remember the promises that Russia would never invade Ukraine - they didn't seem to be worth that much - and it has really made me question whether, when push comes to shove, any Russian based organisation can be trusted. I'm not sure what reassurance I want. I have no issue with Kaspersky as a company, but it I don'…
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- 2 replies
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- 2 followers
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I believe I saw there was a 3 user license but is there a 4 user license?
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- 1 reply
- 4.6k views
- 1 follower
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When I right-click on the desktop, I go to the Kaspersky icon, look what appears in the image below: What should I do to fix this issue or bug? ?
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- 14 replies
- 7.1k views
- 2 followers
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