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Kaspersky: Basic, Standard, Plus, Premium

Get help with Kaspersky for Windows, macOS, iOS and Android
  1. Brian Kessler

    I'm using Kaspersky Premium 21.13.5.506(a) on Microsoft Windows 10 Professional x64 Build 19044. Sometimes I visit websites which want to know my location and I want to allow that specific website to know my location for a better user experience and I am willing to trust that specific website with my location to do so. Google Chrome (currently at version 114.0.5735.199 (Official Build) (64-bit)) as my web browser. Yes, I know I can use "Split Tunneling" and different browser to do connect to such websites, but I'm wondering whether there is a more nuanced, specific solution that won't allow me to use a second browser to do this. Yes, I do have Kaspersky …

    Brian Kessler
  2. Yoji

    After my previous post.. I had ANOTHER problem with my premium 10 license, here is what I sent to Kaspersky "I have another problem, an amazingly annoying one. I noticed on my dashboard, my daughters Mac had an icon with a black screen and exclamation mark (you really should explain to users what all these different colours and icons mean!!). So I suspected she not used the machine for a while.. so asked her to bring it when she visited.. and sure enough.. she has not used the machine in ages.. but the machine will now not connect to Kaspersky.. and shows this message.. <see Message.jpg> So I went in the app… but it gives no way to “verify the sub…

  3. Yoji
    Started by Yoji,

    I have a 10 device Premium license.. which I share with family on their PCs (All win 10/11... up to date). Looking at "My Kaspersky" I can see it installed on 9 devices... but one of them shows with a yellow exclamation mark. When I look at the details.. it says its using my subscription... says it has 300 days left and says Kaspersky premium installed. but seems to be warning "Your licence has been converted" (presumably because it was upgraded from Kaspersky internet security) "Please renew the license to stay protected" (See screen shot)... So What it trying to say? it seems to confirm it is using the license fine.. but shows this alert... whats up? Ver of…

  4. Johnaw
    Started by Johnaw,

    A webpage contains the following Kaspersky stuff: <script type="text/javascript" src="https://me.kis.v2.scr.kaspersky-labs.com/FD126C42-EBFA-4E12-B309-BB3FDD723AC1/main.js?attr=_tl6WLJ20X850SbvFfhwNpMQs3HWdjkcfOyFWbEx2vAYGMjAF_ySRCg9orcvhpFT3KIr4kmtizFjICt_oacHRTgIj3_PUVeSfFGKAJEqNUyXcEnHHJseXXhYCFq5ucB5cBYs6VeFbOI2WXjr76lD5g" charset="UTF-8"></script></head> I disabled Kaspersky web protection. Why is this in the webpage?

  5. templar
    Started by templar,

    Greetings folks, I think I asked this question years ago on the old forums, and I can't remember the answer. Does Quick scan and Full scan include a rootkit scan? I only ever run Quick scans, the only time I will run a Full scan is if Kaspersky detects something in a Quick scan. I also have background/rootkit scan turned off, as I prefer to run all scans manually. It occurred to me the other day that if this function is turned off and Quick scans don't include Rootkit scans then I'm never actually scanning my PC for rootkits.

  6. SiegfriedN
    Started by SiegfriedN,

    Hi, I just installed Kaspersky and the Firefox addon plugin. I can see that it is working in Firefox, but how can you access the addon settings in FF ? How do you access the sites whitelisted/blacklisted? I would have expected some sort of Kaspersky icon in the toolbar or something. At the moment I have removed the Addon because some sites were just blocked and I could not whitelist them. Thanks

  7. RichardChilds
    Started by RichardChilds,

    My Kaspersky programme has started to block my screen recorder programme. Every time I use it, it blocks it after 15 seconds. Techsmith, the programme providers, have said that Kaspersky is hitting the .trec recording file while it is being created. How do I go into the programme to manage apps and stop this? I cannot locate that part on the programme. Thanks.

    RichardChilds
  8. snx

    1 When a false positive is detected before i could ignore it temporarily which used to work fine not working anymore 2 Or if something I would use a lot i could add it the exclusions, the item adds to the exclusions list but if i try to open it it still detects it This all after the major update that changed the UI before all was fine

  9. vjkld
    Started by vjkld,

    I bought I license for 2 years Security Cloud on Amazon thinking this would give me unlimited VPN access. I made a mistake and should have bought Premium which is the same price on Amazon. Is there any way of making the VPN unlimited with the license I have bought or do I have to stick with 500mb a day. It’s confusing with Premium and Security Cloud being exactly the same price on Amazon and Security Cloud mentioning the secure VPN on the information.

  10. cailean
    Started by cailean,

    My Total Security licence expires in the next month and I have bought a new licence for Kaspersky Premium from Amazon. What is the best way to move across. Previously I have entered the new licence into My Kaspersky and when the old licence expired the new one would start.

  11. ccm58
    Started by ccm58,

    I am using Kaspersky Free after it updated automatically from Kaspersky Security Cloud Free. 1. After my license expires, will it be automatically renewed? I am now using free license from KSC. 2. If an archive (such as zip file) has only a malware but nothing else in it, Kaspersky will remove the malware but leave the archive with nothing inside. I suggest that Kaspersky also remove the archive but only if it is empty. 3. Another Free antivirus now offers free Firewall built in. Many of my friends switched from Kaspersky to ........ because of this. I hope Kaspersky will also have firewall in its free version. Kaspersky doesn't lose anything as most of use…

  12. neXus2016
    Started by neXus2016,

    I've alread installed Kaspersky Standard on my computer and it was very hard to find installer and by that in English language. So I decided to go to my kaspersky portal, Kaspersky standard showed up as an option to download it (due to my installed version), but installer is still region based. I do not know why it is done like that, but I like to keep my software in English language, no matter what kind of software it is. Why Kaspersky just doesn't make multi language installer (and software by it)? What if I'm foreigner living in some country, no matter if I know the native language od country that I'm living in, I want that software in my own language? I boug…

  13. retnal78
    Started by retnal78,

    I paid for kaspersky Standard and when I try to download kaspersky app., I get stopped because there is a Web McAfee that I can't get uninstalled,

  14. Arsenal

    I before used KTS and seen deleted files on quarantine place by goto more tool and click to quarantine section to see which files deleted but on Kaspersky plus I can't find out this? Where is it? help me! Thanks! ?

  15. AymanAD
    Started by AymanAD,

    How can I activate application rules? I want to control all applications I have to access the Internet I have a lot of applications that I don't want to connect to the internet I want any application I have to ask me first if I want the application to connect to the Internet or not Although I changed the settings within the application rules to put the user question and it did not work, I do not know what the problem is, why the user question mode was not activated I am using the latest version of Kaspersky Premium 21.13.5.506 (a)

  16. TAD

    Excuse me, what is the latest version of Kaspersky plus app available to download for Windows 10 devices ?

  17. aziz takcı

    Hi, whenever i right click on any folder or exe file, i can't see the option to scan with kaspersky for virus scanning. I have tried uninstalling and reinstalling kaspersky, including password manager and Vpn, but the issue persists.

    chatbot2gpt.dev
  18. antcloud
    Started by antcloud,

    Hi, Kaspersky Premium 1 year 5 devices. Windows 11 My subscription allows for 5 devices, please review my images and tell me why I am getting this "Too Many Devices fpr your subscription" when there are only 3 registered Premium VPN and 4 protected devices.? Thanks in advance, your help would be appreciated ?

  19. R Darshan
    Started by R Darshan,

    I am hearing strange dialing up sounds in my laptop, I could not find which application is causing it. But I am hearing it often both while wearing a headset and from the laptop speakers as well. I am worried. HELP ME. My windows version : Microsoft Windows 10 Professional x64 build 19045 Kaspersky version: 21.13.5.506 (a)

  20. spmedia

    I have several web servers I manage, and on one of them there is a self signed SSL cert for the control panel which I log into using the https://IP:port Every single time my browser interacts with this URL, Kaspersky Premium interrupts what I am doing to ask me if I want to proceed. I have added this URL as both an exclusion and as a trusted URL. The warnings persist nonetheless. If I hadn't paid for a 10 device three year license I would have uninstalled the application over this, it's driving me crazy.,

  21. Ahsan

    Ever since installing Kaspersky Antivirus, I've been experiencing frequent disconnections of my external drive. Prior to the installation, I had no such issues. Despite disabling external drive scanning in the antivirus settings, the problem persists. I seek guidance and possible solutions to resolve the frequent disconnection of my external drive after installing Kaspersky Antivirus.

  22. 4Love10
    Started by 4Love10,

    Hello,i using Kaspersky plus,it take me 1 hour to figure why i have no sound in my videos that a record using Nvidia GeForce Experience,when i disable Kaspersky and recorde again every videos have sound,when resume protection with Kaspersky and recorde again videos have no sound,witch setting should i disable,thank you

  23. Newtknight
    Started by Newtknight,

    I find that with some websites like Ebay Kapersky messes up the operation. At least with Ebay and some other websites Kapersky asked whether I wanted the software involved and since Kapersky messed up stuff, I said no. Now Kapersky is getting itself involved with me checking a reservation at an airline. I found that on my phone I could check my reservation, but not on my laptop, and I saw that somehow Kapersky was involved on the lower left of the page. I don't want to have uninstall Kapersky, but I want to keep from messing up online stuff. I also don't want to think something is supposed to work and then Kapersky has messed it up. Let's avoid the e…

  24. Bav

    Hi, I stopped using Kaspersky a few years ago because of the script and slowing my internet down, but when I bought a new laptop in 2021 the store gave me a card with a year of total security, so I tried it again, and the same issue occurred even though this was a much more powerful machine (8 core 11th gen/32Gb ram/RTX 3070/Win 10 Home/Wi-Fi 6 but router was still Wi-Fi 5), so I uninstalled it AGAIN. This time I have just bought the most powerful computer of my life (13980HX 24 core/64GB ram/RTX 4090/Win 11 Pro/MSI GT77) and have updated to the ISP's latest Wi-Fi 6 router, and SAME THING! I am convinced there is no way to avoid the delay when you press enter to go t…

  25. Boudica
    Started by Boudica,

    Morning all - just renewed and upgraded to Premium [ covering 5 devices ] and it covers my laptop etc as before but whatever I do it will not recognise the activation code for my Android phone... Never had this problem before and have wasted a whole morning doing different ways of adding it to my phone and literally pulling my hair out now... Anyone got ANY ideas please before I go mad .. Thanks

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