Nightwalker Posted January 3, 2023 Share Posted January 3, 2023 I'm using Kaspersky Plus with a license converted from the Security Cloud version, but even though the application's interface shows that I have unlimited data traffic on the VPN itself, I'm restricted to 500mb as if I were a free user, as shown in the attached image. I got in touch with support who informed me that I am not entitled to an unlimited VPN because of the Security Cloud license, but this is not foreseen and was not announced by Kaspersky, it is something that does not even make sense, after all the real difference between the Standard and Plus is precisely the unlimited VPN. Is this info from the local support (Brazil) correct? Ps: I am logged in Kaspersky VPN with my account. 2 Link to comment Share on other sites More sharing options...
Solution Flood and Flood's wife Posted January 3, 2023 Solution Share Posted January 3, 2023 (edited) Hello @Nightwalker, Welcome! Unfortunately, the information from the Brazilian Support team is correct, Kaspersky Security Cloud Personal & Family come with Kaspersky Standard VPN, not Premium, refer to the Kaspersky Security Cloud subscription table. Additionally, we reached out to Kaspersky Support, who confirmed the information from the Brazilian team is correct. KasperskySecurity Cloud, product page, shows 500mb daily limit. Thank you? Flood?+? Edited January 3, 2023 by Flood and Flood's wife Added additional information. 1 Link to comment Share on other sites More sharing options...
Berny Posted January 3, 2023 Share Posted January 3, 2023 @Nightwalker Migrating from Kaspersky Security Cloud to Kaspersky Plus doesn’t include unlimited Kaspersky VPN, only purchasing Kaspersky Plus provides Kaspersky unlimited VPN. 2 Link to comment Share on other sites More sharing options...
FREDO78 Posted January 3, 2023 Share Posted January 3, 2023 Yep ! My KSC Family licence ended in December and I knew that if i had migrated to Kasperksy Plus when it was possible in my country (France), i would have had the same VPN features (500mb/daily). I just decided to wait until the end of my KSC licence and purchased K Premium. The unlimited VPN was not even the most important features for me since I use another VPN service. Link to comment Share on other sites More sharing options...
harlan4096 Posted January 3, 2023 Share Posted January 3, 2023 https://support.kaspersky.com/KSDE/Win5.8/en-US/127799.htm 1 Link to comment Share on other sites More sharing options...
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