[Massive Bug while scanning!]

As @Berny wrote first disable traces and scroll down there is delete all traces. Thats it.

[Kaspersky Basic, Standard, Plus, Premium when for other countries?]

On 1/18/2023 at 8:07 PM, Berny said:

@FREDO78

The new range has not yet been released in all EU countries, e.g. my location is Belgium and the Netherlands version release is planned for jan/feb 2023.

Hi, @Berny 

By the way any word about czech version release? Also jan/feb?

[Is noreply@mail.account.uis.kaspersky.com legit?]

Hello,

Yes this mail is legit and it is only notification mail.

[Does kaspersky offer a dark mode?]

Hello @AshenOne

Yes like @harlan4096 wrote above, new versions have included dark mode (you can set it automatically turned on if your system Windows is in dark mode then kaspersky will also etc)..

[Both Microsoft and Kaspersky is active?]

Simply Turn off Windows defender real protection.

[KIS stopped scanning always when open window Outlook 2019]

Full scan is planed every 1st day in month and when i open outlook 2019 kis stopped scan, when i close then KIS will continue. 
It is not full screen program for example game. 

[Kaspersky Plus not showing in iobit Uninstaller on Windows 10]

Hello,

If not yet displayed probably is uninstalled... If not you can try kavremover ---> https://support.kaspersky.com/common/uninstall/1464#block1

[I Cannot use virtual keyboard on my homebanking to fullfill some blanks like user and password.]

Hello,

Which version you use? Also after installing kaspersky is better do manual update database and restart pc. After restart pc is fully funktional virtual keyboard. Without restart you can not run virtual keyboard.
EDIT: you are using Kaspersky free and there is limited protection and features.
Please see : https://usa.kaspersky.com/free-antivirus#compare-table

[little green tick icons on all of my .exe files]

Hello,

As above was menoited if you stop syncing your cloud one drive etc and probably rebuild icon cache then you will not see any green icons.

[Kaspersky can't update on Android]

@joe47 I have same version but i dont have problem so far now few days without problems... I am on mobile data not on WiFi now.
Maybe try turn off WiFi and try update via mobile data and let me know... 

If you still have problem with updating try reinstall kaspersky and update if not helpful then contact Tech Support.

[Kaspersky can't update on Android]

@Igor Kurzin hi also today i am facing problem with updating again. I ran update in 9:14 and update button (where i tap for update flashing Orange then Green - text) maybe 10 times and then i see databases cant update in messages is ERROR 2. I ran again and is showing 100% freezes more than hour.

I have latest version 11.91.4.9037

[Kaspersky Internet Security Blocking Access for Programs/Games]

@Igor Kurzin hi, and so what about newer version 21.5 or higher 21.8 still not yet released on czech website is latest 21.3 with patch (j). 

[Kasperksy Total Security causing AI Suite to error and fail to start]

Which version of Ai Suite 3 you have?

I have latest 3.01.10 without problems

[Kasperksy Total Security causing AI Suite to error and fail to start]

@Rachid ElSabah Hello, Which version of kaspersky you have installed also build, patch?

[KPM not updating?]

Hello, 

Yes i saw release notes... Gradually releases not so good for example i still have antivirus 21.3.version in other countries have 21.5.maybe 21.7. Release product for everyone in same time would be better. 

[Android browser support]

Please contact Tech support... 

[Android browser support]

Yes Samsung device but but might also work on non Samsung device hmm. 

[Android browser support]

Hello, 

I tested it but a time ago (currently not using Samsung browser). 

Kaspersky should work with Samsung and Huawei browser (not tested now). When i used Samsung internet there was no problem. 

 

[Android browser support]

Hello,

Chrome and Samsung internet are supported and work also in past i tried.

Kaspersky supports only most popular browsers same is in the windows where IE, Edge, chrome, firefox and lastly yandex also i think are supported.

You can write your suggestion directly to Tech Support : https://my.kaspersky.com/

[KPM not updating?]

Hey, 

I noticed that my KPM for Windows not updating automatically (there is also no word about update in settings KPM). Installed version 10.1.0.360 in august 2022.
But is november and i noticed on the website that is newer version is available 10.2.0.341. According screenshots everything is okay and latest but...

The question is why is not updated my KPM?


 

 

[Kaspersky can't update on Android]

Seems fixed after last update (yesterday) of kaspersky app 11.89.4.8499. Updating manually without problem. 

@Kamaloo @Mee can you check it out? 

[Database has not updated for more than 18 hours.]

Hello @JPEKaspersky nobproblem but First look into logs or any error message and then create topic here. It is better and saves time. 

[Database has not updated for more than 18 hours.]

@JPEKaspersky You are frequently creating topics which contains Databases not updated. Still and same solution.. Sometime was not released new update sometime 4x per day depends on many situations in world. Also when you create any topic before please check log in your detailed report and there look for error etc.

[Kaspersky can't update on Android]

Hm again cant do. Something wrong with the app.

[Kaspersky can't update on Android]

@Kamaloo @Igor Kurzin @Mee update seems works now. I updated without problem right now. Without vpn.