Flood and Flood's wife

Hello sand1015, Before you uninstall, create a system image, a restore point and (always) have current backups. Re: uninstall, yes, select KIS from Windows Programs & Features, when the uninstall process runs, it will popup a display with 6 questions, select "save license information", ignore the other questions, allow the uninstall to complete, at the completion, reboot - shutdown the machine. Power on, download the new KIS, install, at the completion, reboot - shutdown the machine. Power on, start KIS, synchronise with your online MyKaspersky account, run a manual database update, allow it to complete, run a manual full scan, allow it to complete. Best regards

Hello makifazder. What happened just before or when Explorer stopped working? What date was that? Is there a reason why Windows is still v 1803? Up until the problem have the Windows updates been happening on a regular basis, automatically? When did you start using Kaspersky software? Please let me know? Thanks.

kmscom wrote: Hello Angel Of Death, When you come back to this, can you let us know why "ignore" is answered top the popups & not "add to exclusions"? Please let us know? Thanks

Vielen Dank @ Christof33 Ich bin mir sicher, dass der Support Ihre Mitarbeit sehr geschätzt hat. Wir schätzen Ihr feedback:clap_tone3: Freundliche Grüße

Hello AHS0, Welcome! Is there an option to reset/refresh Edge Chromium? IF not uninstall / reinstall KIS with reboot full shutdown between each step. Thank you. KIS2020 Hardware and software requirements

Hello bengos, Welcome! Please check KTS2020 Hardware and software requirements Thank you

Hello Bauer77, Thank you for posting back! No problem, I'm glad for the clarification, I answered your other topic, then it got moved and my answer was not suitable for KESC. Had me scratching my head for a bit:wink: Let's ask the Moderators to move this topic, so the KESC specialists can help. The Moderators will move to https://community.kaspersky.com/kaspersky-corporate-products-27 Best regards KESC Library

Hello DigitalMauro, I'm not clear why Thunderbird Update config options are unavailable (for you), can you explain more please & post an image of what you see please? Also, have you gone thru Thunderbird "Troubleshooting Information", processes? If Thunderbird is set to auto-update, KIS Software Updater is not the issue. Please let me know? Thank you

Hello Bauer77, Welcome! Your topic is in Products for Home, Kaspersky Security Cloud. May I ask, do you have Kaspersky software for home environment or other Kaspersky software? Please let us know? Thank you.

Hello Bauer77, My aplologies, I misread KESC, as KSecurity Cloud, I am sorry. I've removed my "advice" as it is not what you require. Sincerely.

Hello Jeana Welcome! Please tell us: Mojave version release number ? KIS: (a) free? or licensed? {see note at the end of my reply} (b) version? (c) patch(x)? x=letter Browser name and version? Is MyKaspersky.com the only site that generates "Unable to connect to server" error? Please detail why Mojave was a fresh install? Was Mojave (re)installed/refreshed due to issues? Were you able to log into MyKaspersky.com, before installing or reinstalling Mojave? Has KIS been reinstalled since installing/reinstalling Mojave? If the system is run in Single Usermode, does "Unable to connect to server" error repeat? Has Mac been fully shutdown, powered off/off since installing/reinstalling Mojave? Please let us know? Thank you. Note: Kaspersky free software has (config) limitations, advertising & no Technical Support. If we know this, we ensure we never waste your time, advising you, for example: "contact Technical Support".

saravana184, Please send the AIDA report so we can help you? Thank you.

Hello Jeana, Have you followed richbuff's guidance? Please let us know? Thank you.

AdamL007 Rackh MaGoo Sitevnic From: Kaspersky Lab Support: Reply from experts with the latest update stating: "we have plans to release such feature in future builds of KSK. However, they have informed us that they do not have an approximate time frame when the feature will be released in KSK." Sent: Friday, 23 August 2019 12:53

¿Quizás Rupert24 nos avisará si la Compañía ofreció una solución? Saludos

You're very welcome smipx / Paul:pray_tone3: Please let me know what how Kaspersky behaves when you remove the exclusion for ProcessHacker? I'm keen to see what the issue is? & post the PUP info anytime you like, I'll followup for you. Best regards.

(WRT) I know:wink:

saravana184 AIDA64 provides system & software information. No personal information is disclosed. Does your phone have G930FXXU1DQD7/G930FOZS1DQD8/G930FXXU1DQC8? Thank you.

Hello DigitalMauro, Welcome! Configure KIS Software Updater to exclude Thunderbird. Do not update this application Also, check Thunderbird, does it have "auto-update" disabled? Best regards

Hello saravana184, Thank you for posting back. Please run AIDA64, upload to cloud storage of your choice & pm the link? Thank you.

Hello renjanmon, Welcome! Please tell us: Operating system: (a) full name? (b) version? (c) build? (d) release? KPM: (a) free? or licensed? {see note at the end of my reply} (b) version? (c) patch(x)? x=letter KPM extension version? GoogleChrome version? In KPM application, which browser is "default" ? When did the issue begin? Has KPM ever worked in GoogleChrome browser? Is KPM extension enabled? Please upload an image of the issue you have? Please post back? Thank you. Note: Kaspersky free software has (config) limitations, advertising & no Technical Support. If we know this, we ensure we never waste your time, advising you, for example: "contact Technical Support".

Hello ergin, Thanks for posting back:pray_tone3:. I agree, definitely check with Adobe Tech Support. From what I can see, this is a known (to Adobe) issue. I would not recommend creating an exclusion for CoreSync Please keep us updated? Best regards.

Hello Jmcd / Joanne, Thank you for posting back:pray_tone3: and you're very welcome:slight_smile:! (1) May I have image of "Google Chrome is using your Webcam." popup, and post back please? --- The issue is Kaspersky application identifies all Webcam installed apps, however, (it seems), not integrated webcams in browsers...hmmm. (2) Please go to chrome://settings/content/camera, post back which cameras are defined please? (3) Also, change: GoogleChrome-Camera, "ask before accessing" to :punch_tone3:BLOCK:punch_tone3: Re: Band-aid, me too:disappointed_relieved: Thanks and best regards!

Hello HHH03, Welcome! It's not the .csv, however, Mcafee True Key isn't compatible. Solution, hmmm, (I'd) export Mcafee True Key data to one of the compatible PMs, export .csv from that PM & import the data to KPM (that's my creative solution). Also, just as FYI, free KPM allows for 15 entries, in total, for example, 5 passwords, 5 ID docs, 3 applications, 2 notes. Thank you.

Hello smipx / Paul, again:wink: Re: ProcessHacker, I downloaded, installed and ran: KSC: No issues KSN: Unknown KAA: Unknown https://whitelisting.kaspersky.com/advisor#search/B365AF317AE730A67C936F21432B9C71 ---- I'm unsure why (your) KSC would spit chips, unless,( I did notice), during the install, one option (marked - not recommended) granting total access, if, during the original installation, (you) granted that, maybe, that would be an issue for KSC. If you wished, you could test, remove the exclusion, see how your KSC behaves... ? Re: WRT❓:wink:, I'll add some finer detail in the next 48hrs. Re: PUP(s), need KSC Report (exported & uploaded) to answer that one! Best regards