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Kaspersky Security Cloud

Get help with Kaspersky Security Cloud for Windows, macOS, Android and iOS
  1. Guest #23041
    Started by Guest #23041,

    Kinda issue here while in installation process. Tried to install Kaspersky Security Cloud without knowing it got problem with Malwarebytes(i never know antivirus got any issue with it in the past). And in the process Kaspersky installer says it'll remove* the software(aka Malwarebytes). So i let it do it's job, choose to get rid of Malwarebytes via your installer. But just upon clicking "delete" it says "the software has been removed" or along the line, in a sec. But there I'm still seeing Malwarebytes. Then the installer ask me to restart the pc, and says it'll keep the process running after the restart. So i let it restart my laptop, also via the installer (like the del…

    • 6 replies
    • 4.7k views
  2. Guest #23020

    After 2 days of installation I deleted it because it informed me that my first account is hacked so I changed to another account but it does not work

    • 0 replies
    • 814 views
  3. Levi
    Started by Levi,

    I always get an network Scan.Generic.PortScan to ask is this an fail report of kaspersky? ty

    • 0 replies
    • 1.3k views
  4. WaqassKhalid

    When I try to visit my website https;//youcloaked,com/ I get false positive. Can you guys please clean this up. Prevented downloading of a dangerous objectPrevented downloading of a malicious file or other object designed to infect your computer with malware that will slow it down, break the system or lead to other problems. You were protected from downloading this object by Kaspersky security. You can close this window with no risk. Detected at: 6/13/2021 7:39:44 PM Web address: https://youcloaked.com/ Reason: object is infected HEUR:Trojan.Script.Generic

    • 5 replies
    • 1.7k views
    WaqassKhalid
  5. Wibie

    I just installed this software. First Kaspersky AV I ever installed in my PC. OS: Windows 10 Pro. So please pardon my ignorance. I read somewhere in the website that Kaspersky Security Cloud FREE (KSCF) includes Ransomware Protection (RP). Am I mistaken? Because I couldn’t find anywhere in the software the setting for it. From what I know from Windows Defender and another Security Suite, the respective AV would by default protect Documents folder and some others, and there’s usually a setting to add/remove folders from its protection as per User’s preference. I couldn’t find such setting in KSCF. So my questions are: Is RP actually provided in KSCF? If there’s, is there…

    • 7 replies
    • 3.1k views
    Flood and Flood's wife
  6. taycip981
    Started by taycip981,

    Hello again! I’m using kaspersky security cloud. My problem is kaspersky and defender runs together. What can ı do about this problem?

    • 0 replies
    • 1.4k views
  7. always_working
    Started by always_working,

    Have read the suggestions online to delete cookies / cache once every two weeks. However, if cookies can be stolen and used to identify password, how would that be effective enough assuming attacks are in real-time? Will Security Cloud stop such theft or is the best practice to delete cookies / cache after each browser session? Trying to strike the right balance here so any insight would be helpful!

    • 4 replies
    • 1.8k views
  8. Snowwolfboi
    Started by Snowwolfboi,

    my kaspersky was doing a background scan but it get paused when i use discord, but why does scans get paused by using discord on my pc??

    • 0 replies
    • 999 views
  9. Aerosol

    Hello there, The Mail calendar app built into Windows 10 does not sync. If I turn off Kaspersky security cloud, the application syncs immediately and mails arrive. Thanks.

    • 17 replies
    • 4.5k views
  10. Guest #22618
    Started by Guest #22618,

    Acidentally i clicked a website with the red shield on it after a google search (didnt mean to click it) and promptly got 3 “access denied” notifications for a malicious link with the Reason: Cloud Protection all good until about 10 min later i get 7 (seven!) notifications from the same general URL (mostily .png and .svg acessets from the website) claiming “Previously opened dangerous link detected” with the Result: Not Processed I’ve ran several scans with several tools and all came back clean, and KSC did not quarentined any objects. My question is: what is the meaning of the “Not Processed” Result and should i be concerned about anything? best regards, JB

    • 1 reply
    • 2.1k views
  11. Guest #22505

    how to block websites in local network with wifi router on desktop and andoriade devices mobile laptop etc with kaspersky security clud family```

    • 2 replies
    • 1.1k views
  12. Guest #22538

    Welcome. After installation, the antivirus is still disabled as it has not been activated. Nowhere can I find out where to activate the freeware version of the program. There is no version of Security Cloud in my language - so questions to local / national departments are pointless AMD Platform on Windows 10/21H1 , Kaspersky Security Cloud version 21.3.10.391

    • 8 replies
    • 2.6k views
  13. Kev797

    hi, please may i ask i have recently started using Kaspersky security cloud family, please may i ask can i share kaspersky security cloud can it be used on a family friends computer ? as well as family! thank you, ☺

    • 5 replies
    • 1.3k views
    Flood and Flood's wife
  14. givemeatip
    Started by givemeatip,

    When I go to the link of my thread: https://community.kaspersky.com/kaspersky-security-cloud-11/why-it-takes-so-long-for-my-kaspersky-security-cloud-free-to-get-version-upgrades-17883 I get redirected to page not found. Why?

    • 1 reply
    • 912 views
  15. Nolimit
    Started by Nolimit,

    I found this topic ( Link)and I have this exact issue except I’m not running any browser extensions. My audio doubles on many video websites, so when I pause or skip or whatever I do with the video audio just keeps going. For example https://streamable.com/699mvb and http://www.rdv.ba/live/ I found out if I go to encrypted connection settings and turn on do not scan they’ll stop double playing (tho I’m not sure if they stop forever because when I had this turned off for a while before I think it came back but not 100% sure). Anyhow, even if it fixes it I’m not sure if I’m losing too much protection and should keep it off or what do I do? I use firefox but this happens o…

    • 4 replies
    • 1.7k views
  16. neonxeon

    Hello, First of all before i describe the problem let me establish the past situation. My OS was windows 10 v1809. I had KSC running on it for the past 5 months. before that I had Windows Defender, I am generally very careful online and after installing KSC I did a full scan and no threat was detected So my PC was clean. Yesterday I upgraded to Windows v1909 from an official ISO that I downloaded using an ESD tool from Microsofts server which was this : Link from a trusted forum that i have been a part of for many years which was this : Link I made a usb with the ISO and installed from usb using setup. Windows upgraded my pc without removing any drivers or programs t…

    • 0 replies
    • 1.2k views
  17. Guest #13480

    How to stop windows security virus protection notification on Windows 10 at start-up, 'Virus & threat protection.Turn on virus protection' (using Kaspersky Cloud)

    • 2 replies
    • 2.6k views
    Chetabahana
  18. ablang

    Every time I access that website I get a couple of notifications on that. Is there any way to have KSC exclude that site from notifications? It’s really annoying.

    • 4 replies
    • 1.6k views
  19. tomato
    Started by tomato,

    I downloaded the Lunar Client, but according to my research, it could be a bitcoin miner, but Kaspersky didn't identify the virus. There's some evidence online.

    • 1 reply
    • 7.3k views
  20. Guest
    Started by Guest,

    I was using kaspersky security cloud and noticed that the email was put wrongly, so I created a new account. I set the region to indonesia (which is not available for any kaspersky product) I then sent a request but so far, no replies. Please change my region as soon as possible.

    • 1 reply
    • 2.7k views
  21. Öztürk Ediz Özdemir
    Started by Öztürk Ediz Özdemir,

    Hello, I want to use kaspersky in Turkish. But since I downloaded it from Kaspersky's English site, there are Spanish and English language options. Can someone help with this?

    • 4 replies
    • 1.4k views
  22. SorinTitan

    Good evening, Recently i have purchased a subscription of Total Security for 5 devices thinking that it would benefit having it on my iPhones and iPad (on the description page it says that it’s working on macOS and iOS); Unfortunately Total Security its not covering iPhones or iPads so i ended up with only 1 device being covered from a total of 5. I would love to change my subscription from Total Security into Cloud Security considering ability to get full protection on my iPhones/iPads. Is there anyone out there that went through some similar situation? What products do you guys recommend to cover 1macOS, 1Windows, a couple of iPhones/iPads? Regards,

    • 0 replies
    • 695 views
  23. KZTOY

    HW based protection can’t be used while Windows Sandbox & Core Isolation are enabled, but I have heard that Windows 10 provided an api for other software co-exist with Hyper-V (VMware already supports that), when will Kaspersky support that?

    • 0 replies
    • 1.6k views
  24. She-Wolfe

    The free version of Kaspersky Security cloud is blocking me from accessing Utah Pride Center’s website. I get the following message whenever I attempt to visit utahpridecenter.org: Prevented visiting a website that presents a data leakage threat Prevented visiting a phishing or fake website designed to trick you into giving away your passwords, credit card details and other private data. You were protected from visiting this website by Kaspersky security. You can close this window with no risk.

    • 0 replies
    • 935 views
  25. Guest #21582
    Started by Guest #21582,

    browsed and some say try uncheck inject script thing, i will try this after restart so it is so annoying wasted my time much. it was ok when i was using other security software. firefox hanging on loading state forever even basic websites. checked firefox inspect in console tab there are full of error messeges like this Firefox can’t establish a connection to the server at wss://ff.kis.v2.scr.kaspersky-labs.com/7D8B79A2-8974-4D7B-A76A-F4F29624C06BvHR8Fxb3_3LIlmkjCVcVPN2y_Pq_a5N_2WieRNkugg011jEou4CtVHgFo-Tl_lfYUYc5epnb2-7azfVzzJpzOQ/websocket?url=https%3A%2F%2Fcommunity.kaspersky.com%2Ftopic%2Fnew%3Ffid%3D12&nocache=1620874663618. *** os- win browser-firefox

    • 16 replies
    • 3.2k views
    Anton Mefodys

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