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Kaspersky Security Cloud

Get help with Kaspersky Security Cloud for Windows, macOS, Android and iOS
  1. MiguelMichaeL

    Reinstalled Kaspersky free security cloud and got this. (If you’re wondering about the first block, they’re the same) Edition Windows 10 Pro Version 21H1 OS build 19043.1237 Experience Windows Feature Experience Pack 120.2212.3530.0

    • 5 replies
    • 4.1k views
  2. Rad Ford

    Hello, I’ve started to encounter a strange problem with the UI in the free version Kaspersky Security Cloud. The problem is that when I try to click any of the buttons, they dont work. I have a video showing that problem: Kaspersky Problem - YouTube My computer runs 64 bit Windows 10 Pro 21H1 (OS build 19043. 1052) I have also attached a file that contains System Information. I have tried to reboot my computer several times, and also updated Kaspersky Security Cloud Free by uninstalling it and reinstalling it, but nothing helped me. The only way I’m able to get it working is by exiting Kaspersky and starting it again, but in urgent cases I would likely not have the time t…

    • 5 replies
    • 2.9k views
    FFreestyleRR
  3. Karzai
    Started by Karzai,

    Kaspersky security cloud works but after like a 1 hour or so the dashboard stops working, i can still open the application but I cant click scan, I cant click data base update, its like the dashboard just freezes until I reset my pc. I have heard it could be from malwarebytes. If anyone knows a fix/solution to this please respond with a explanation. I have malwarebytes and hitman pro installed as a second opinion scan options

    • 1 reply
    • 1.4k views
  4. nmuniz
    Started by nmuniz,

    Hello, I have a problem to find the vulnerability KLA12259. I looked into Reports > Vulnerabilities and the most of vulnerabilities are in this one (KLA12259 - no associated software) There’s no info about KLA12259 on internet. How can I solve this in the devices? thank you!

    • 5 replies
    • 1.6k views
  5. redrum
    Started by redrum,

    I’ve been a Kaspersky fan since the first time I installed their antivirus, probably in 2002,03 or something, when they still had that pig sound when a virus was found. I’m sadly extremely disappointed with my experience after I’ve purchased what it seemed to be their best product till date - Kaspersky Security Cloud. Every time I open a new tab to go to any webpage doesn’t matter the browser I get “This site can’t be reached” error, where I have to refresh once or multiple times to get to my destination, every single time. This stops from happening and my browsing experience is normal if I exit the KSC. Yes, I’ve tried disabling all network setting check under KSC se…

    • 5 replies
    • 2.4k views
  6. BigHotStud

    I’m using Kaspersky Security Cloud Free and I’ve noticed that the program has 3 different digital signatures. 2 are from “Kaspersky Lab JSC” and both are “ok”, according to windows. But there’s also a third one just from “Kaspersky Lab”, which has something wrong with it’s root, or something. Is this normal?

    • 13 replies
    • 3.4k views
  7. BigHotStud
    Started by BigHotStud,

    I recently received an email, see bellow, which I wrote off as spam, since it most likely is. However, I’ve recently noticed weird mouse activity from my PC (it could be just that my mouse is broken), with the main issues being it randomly double clicking or not clicking at all. Do I have some sort of high-tech malware or is this just a series of coincidences? I’ve already done scans with Kaspersky SCF and two other second opinion scanners, they’ve found nothing. j2v62rqq7qm71.png (1184×842) (redd.it)

    • 0 replies
    • 1k views
  8. Melissa20210809
    Started by Melissa20210809,

    I have just discovered my screenshots are now black - I cannot take a screenshot at all anymore just over the past day or so, but some go back a week, then they worked, then they have gone black again. Could this be my security? I haven’t installed any new software since this happened. I am always using my screenshots, but am wondering if something has found it’s way onto my computer via an update or ??? Here’s an example of what I’m getting now: Thanks :)

    • 1 reply
    • 2.6k views
    Melissa20210809
  9. anji

    main moto is critical and medium alerts and status will be received by outlook mail automatically any solution is there configure that alerts in mail id

    • 0 replies
    • 886 views
    Flood and Flood's wife
  10. Lish1
    Started by Lish1,

    I have installed the famous Minecraft Bedwars PVP client Lunar Client and unable to launch it due to it being blocked by something. Is it being blocked by Kapersky by any chance?

    • 0 replies
    • 1.5k views
    Flood and Flood's wife
  11. CoolCookie
    Started by CoolCookie,

    I found Kaspersky Free on Google, and saw it had great reviews. I did a VT scan (because I do that with every EXE file I download to be safe) and saw this bundled/run by the setup: should I install this? Video: https://streamable.com/r6pt94 I downloaded this from the official site (https://usa.kaspersky.com/free-antivirus) Is the download infected? VT SCAN: https://www.virustotal.com/gui/file/1e176db6a82f1c4fee735a98a9f35c5c5334384fca143807f98f5d8265f8a457/relations

    • 1 reply
    • 2.5k views
  12. Amodeus R.
    Started by Amodeus R.,

    Hello, my subscription just came to its end, so I want to take out the alert telling me to renew it and go to the free version, how can I do it?

    • 2 replies
    • 1.1k views
  13. Igor Moura
    Started by Igor Moura,

    Link: https://www.virustotal.com/gui/file/786353ffe7d76d08b9d2f78d3f950f6fbd76c97a1e33f56075ff075d6e284ee4 This program that claims to be an autoclicker is not considered a virus by Kaspersky, but its behavior is quite suspicious, and I would like to warn you about being a possible virus not yet traceable. It is a file that needs to be installed (it is not necessary for an autoclicker to be an installable program). When installed, it forces you to run it as an administrator, in addition to forcing you to restart the PC to complete the changes, it changes access permissions, which run when restarting the pc, where it changes computer control settings by disabling Contr…

    • 0 replies
    • 1.1k views
  14. Nicks951
    Started by Nicks951,

    On an iPad Air 4 (iOS 14.7.1). When I have the app installed, my wifi connection is regularly disconnected. I go to the WiFi settings and none are selected. it is linked to having VPN running I think. If I turn off VPN, but leave on the anti-phishing it still happens Any ideas? thanks

    • 8 replies
    • 1.7k views
  15. mksky

    I can open up the free version of Kaspersky like this, But it will not allow me to press any of the buttons like ‘scan’ or database update. If I press them nothing happens. I cannot press settings either. I can only press the support button in the bottom left corner next to settings, and any of the blocked options that require premium which will just open up a text box suggesting to get premium. Moderator note : EMail address removed

    • 10 replies
    • 1.8k views
  16. T0wtue97438

    Found this link to install the etension on Vivaldi Browser : https://chrome.google.com/webstore/detail/kaspersky-protection/ahkjpbeeocnddjkakilopmfdlnjdpcdm When the extension is installed, it’s grey, and there is an image showing that there are non connexions with Kaspersky : But the Kaspersky extension for password is working good and is green Does someone has an idea to make it work ? (Don’t want to change my Internet browser…)

    • 5 replies
    • 5.8k views
    Flood and Flood's wife
  17. nicos18
    Started by nicos18,

    Hi, I installed an Italian trial version of KSC, and I purchased also a 1-year license. Now, I’d like to change my language of KSC to English (I have already set up my Windows 10 computer on English US and also the My Kaspersky. I tried the combination of Shift + F12, but every time I reboot the computer the UI switch again to Italian; also, the Edge extension also is in Italian. Any advice? Thanks.

    • 4 replies
    • 3.3k views
  18. idpitt

    I’m on a Mac running Big Sur, latest update of Security Cloud. I cannot access the config page of my router at 192.168.1.1. I’m on a wired network on a different VLAN. If I turn off the Web Anti-virus, all is good. If I turn it on and try to hit the address, I get an instant “No Internet” page in Chrome. It’s not a firewall problem on the Mac or network. Where do I set the list of allowed addresses? I’ve tried the My Websites, the trusted computers set up.. nothing. The Mac version of Kaspersky seems very, very lacking.

    • 3 replies
    • 1.7k views
  19. iron

    in reports private browsing reports are just my incognito tab browsing history how can i pause it or disable it from making a report BTW no i don’t wanna clear it after i wanna completley pause it

    • 5 replies
    • 3k views
    Flood and Flood's wife
  20. BigHotStud

    Sometimes, I see messages like “Task Started” as info messages or warnings as “Task Stopped”. They don’t show up daily, rather, only once a week or so for different modules- sometimes System Watcher, sometimes File Antivirus, you get the gist. Is this normal? P.S- It always says “Your protection is live now” no matter what. P.P.S- I use Security Cloud Free.

    • 0 replies
    • 2k views
    Flood and Flood's wife
  21. XB77

    After logon, opening Kaspersky Security Cloud Free a hand appears when hovering on the item attempting to click, for example, Update, Details, More Tools, or Scan, but no response when I click the item. Uninstalling and reinstalling only gets Kaspersky Security Cloud Free to work a day or two, then no response again, a day or two later. I have uninstalled repeatedly to no avail. Please advise? Is this the end of the road for this installation/product? This software works fine on another computer, but without being able to update it--the update upon program open setting doesn’t work--it doesn’t update automatically upon program opening at new startup.

    • 2 replies
    • 1.2k views
  22. Welewa
    Started by Welewa,

    Every day I get notified that this should be fixed. Every day I fix it. The next day its lather, rinse, repeat, all over again.

    • 1 reply
    • 860 views
  23. wigwam

    HI I already have Kasperskey Security Cloud for my device and have purchased a new license How can I transfer the licence over without having to uninstall and reinstall the software? I have 5 connected devices which the old licence finishes tomorrow and I would like to just connect them to the new licence but I cannot see the option how to do this?

    • 3 replies
    • 1.6k views
  24. Guest #14181
    Started by Guest #14181,

    I can’t find a copy of my activation code anywhere. I’ve searched my email, been through the user forum - I know my subscription is active and the scan function works.. I’m using Kaspersky Free for windows (I think) & definitely using Kaspersky Cloud based. My laptop - the only machine using my Kaspersky account- is running on Windows 10

    • 4 replies
    • 3k views
  25. Oleg2
    Started by Oleg2,

    I keep getting messages in the system notification area that "Download denied". It is very good that you have taken care of the security of my computer. In fact, if you hadn't, I wouldn't have installed your software. That is, you tell me that you are doing your job. I am grateful to you. However, you send me this message over and over again. Why are you doing this? What's your goal? Tell me that you are doing your job? Okay, you reported one, two, but dozens of times? Or do you want to tell me that you cannot do your job? Then your message should sound like this: "We could not cope with this problem, your computer is infected." If not, why are you distracting my attent…

    • 14 replies
    • 9.9k views
    Flood and Flood's wife

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