Kaspersky Security Cloud Latest Topics

My mouse keeps jumping to the left upper corner of the screen, and i founded some wierd driver on mouse.

Mon, 11 Sep 2023 18:17:55 +0000

My mouse keeps jumping to the left corner of the screen, my mouse is a superlight from logitech and i tried many other good brands mouses even NEW mouses and EVERY singles one does the same thing, as you can see in the following video. Trying to solve the problem i saw this on the mouse drivers

PLEASE HELP ME I DONT KNOW WHAT TO DO ANYMORE!

Security Cloud Web-Antivirus blocks AdGuard VPN extension

Thu, 01 Dec 2022 21:52:03 +0000

Security Cloud 21.3.10.391(j) blocks AdGuard VPN extension.

If KSC Exclusions are setup to exclude HTTPS traffic check for IP adresses: 0.0.0.0, 127.0.0.0, 192.168.0.0 for Opera browser and then applied - it hangs Kaspersky Anti-Virus Service, which begins to consume ~20-25% of CPU :

Description
The program avpui.exe version 21.3.12.434 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 413c
Start Time: 01d905bbd868b8a4
Termination Time: 27
Application Path: C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Cloud 21.3\avpui.exe
Report Id: 12723c1f-8045-4af8-8857-a2d3bbe9827d
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown

Remedy: Let AdGuard VPN program and/or browser extension to hook traffic and set connection earlier than KSC Web-Antivirus. After pause & resume KSC protection the problem disappeared / Disable Web-Antivirus in KSC.

It would be nice to have predefined setup presets for most popular VPN programs & browser extensions. It would be nice, that KSC scans & automatically adjusts such settings to be compatible & compliant with the software VPN providers, and shows notification to user about possible incompatibilities & problems.

Is it possible to make special exclusion page/option for browser extensions, where user can choose browser and extension and all the exclusions (don't check traffic of Chrome browser flowing via AdGuard VPN extension, for e.g.)?

Thank you for development & support.

Joy, Happiness and Satisfaction! Resources for prosperous life!)

Kaspersky URL Advisor icon disrupting display on websites when Kaspersky Protection extension is enabled.

Sat, 17 Sep 2022 17:43:05 +0000

I'm using Kaspersky security cloud free.

I use the URL Advisor for all website and the green shield icon appears beside every possible URL on every website.

While it is a good indicator, it disrupts how some websites are displayed. Image below.

This problem is persistent when the Google Chrome, Microsoft Edge, Mozilla Firefox, Opera and maybe on other browsers as well, but I have not tested them all.
In addition to this, the problem is persistent when Kaspersky URL Adviser and Kaspersky Protection browser extension are both enabled.

I've tried enabling only Kaspersky URL Advisor and not disabled the Kaspersky Protection browser extension and this problem does not occur.

I've attached an image to illustrate what the problem looks like.
RED is a big problem.
Yellow is also a problem because the placement or positioning of the Kaspersky icon is poor.

The problem mainly happens in Google Videos section and Google News section.

Please try to fix.

And yes, for the time being I've kept disabled the Kaspersky Protection browser extension.

Relevant specs:
Windows 10 19044 (as per DxDiag)
Kaspersky version: 21.3.10.391 (j)
Any popular web browser

Hope Kaspersky comes up with a fix.

KAV blocking apps previously trusted.

Mon, 17 Jul 2023 19:19:46 +0000

Suddenly, KAV is blocking apps (Quicken, MS Teams, New Outlook) that were not previously blocked. I had to disable protection temporarily to verify it. And now, create new exclusions for every app that is blocked.

Total Online Security for All devices and Whole Family

Mon, 12 Jun 2023 07:09:03 +0000

This is the best cyber security product for all your loved one's devices from one account.

Made for the family security expert, every family has one.

Interface language

Sun, 03 Apr 2022 08:13:59 +0000

Hello! I am using Kaspersky Security Cloud (free) on Windows 10 Pro 21H1. The language on the app is in Norwegian. My laptop has been in Swedish for a while, but it's not anymore. All my language and region settings are correct (Finland). I can change the language to English in the app by clicking shit + F12, but its only temporare and I can't find any language settings in the app. I would prefer video/picture answers, so I will know exactly where to click. I have searched for many tutorials, none of them worked, even the one on kaspersky help website didn't help. Thanks! ?

Display is too large for the screen while in Kasp.

Sun, 18 Sep 2022 05:16:19 +0000

Just downloaded Kaspersky Security Cloud Free, but It says I have 21.7.7.393 Kaspersky Free in "about"

Using Win7 set at maximum 1440x900 max resolution. Display for Kasp is too wide for screen, and requires me to use mouse to move it left or right to see all.

There is no "window" option, only "minimize" or "exit". I could find no settings to adjust it within the program.

Guessing the programmers got *****, and decided EVERYBODY has a HD screen display?

Anybody know a fix? I chose it because the recent software upgrade from AVAST assumes I have a super computer with a zillion GB of memory, and reduced me to a crawl unless I turned off the protection.

With a much lower demand on the system, the speed has returned to normal with Kasp. Even 10 year old computers still need protection! Thanks..

"Where is my device" feature turns off on Android 13

Tue, 16 May 2023 13:42:32 +0000

The "Where is my device" feature turns off about every other day on my Samsung Galaxy S22 phone. Software info: One UI ver: 5.1. Android 13. Any suggestions what to do?

Facing the most frustrating and weird issue with Steam once I started using Security cloud. Steam will not work online / connect to servers unless Kaspersky Security cloud remains installed.

Sun, 14 May 2023 12:54:06 +0000

HI everyone facing the weirdest issue I have faced. I have Kaspersky Security cloud It causes issues for me in steam like during remote sharing/steam link to tv , However the weird issue is If I uninstall or remove Kaspersky completely Steam will always be in offline mode and will not connect to the internet If I install kaspersky security cloud back then steam will start working in online mode I have tried installing and uninstalling steam this issue seems like a major problem. I have clean removed Security cloud using Kaspersky removal tool as well.

I did not face this issue with Kaspersky total security or anything but its mainly with security cloud I tried installing total security and then also steam will not work I had to install back security cloud to get it working again in online mode which is frustrating that I am dependent on kaspersky for another program to connect to the internet when everything was working properly until I started using Kaspersky security cloud. Seems extremely weird.

Is this normal to have avp.exe ....

Mon, 10 Apr 2023 14:43:41 +0000

When I look at the system watcher screen its always like avp start and stop within minutes and or second , is this normal

how to update home (postal) address on My Account

Sat, 08 Apr 2023 11:20:19 +0000

I got my renewal notice today by email. It shows an old home (postal) address. Where do I need to go on My Account to amend this? (I use Windows10)

In Continuation to a Closed Thread with no Resolution

Mon, 27 Feb 2023 07:51:11 +0000

Hello,

I have the same problem as that discussed in the following thread:

However, the thread has been closed in 2021 without providing a final resolution.

Can you please fill me in on the way to fix this issue?

Thank you very much.

"Learn More" popup is not working

Wed, 29 Mar 2023 01:00:20 +0000

Kaspersky opened up today and asked me to press a button to learn more about switching to their new free version. Still, when I press this button it takes me to the website about the learn more for a split second then puts me into the main Kaspersky page and in french for some reason (I'm Canadian but I haven't set my language to french at all.)

"Learn More" popup is not working

Wed, 29 Mar 2023 00:57:18 +0000

So, Kaspersky launched up for me and said to press a learn more button about what to know when switching from Kaspersky security cloud free to their new version.

When I press the button it shows me the Learn more website for a split second then redirects me to the main Kaspersky site in french (I'm Canadian but I don't speak it)

Why does this happen?

Kaspersky Security Cloud block Bing Copilot

Sun, 19 Mar 2023 03:06:43 +0000

It's seemed my Kaspersky Security Cloud block my Bing Copilot.
I have to Shut down Kaspersky in order to use Bing Copilot.

Kaspersky Security Cloud restricting access to RT

Fri, 17 Mar 2023 19:35:57 +0000

The irony of Kaspersky banning RT.

I am living in Western Europe where RT (www.rt.com) is banned. So I finally set up a vpn to access that site and then lo and behold a Russian antivirus software of all things is what is now blocking it. The irony.

This started this week. Three or so days ago. I tried to troubleshoot and found out that Kaspersky is not claiming the domain has malware but rather that it is preventing access to the site under the guise of one of Kaspersky's extra features: the "Encrypted connection scanning" thing.

What's this nonsense? I really don't want to put a URL in my anitvirus to be bypassed (right now in order to access the site one has to either disable encrypted connection scanning in Kaspersky or else whitelist the website so that the encrhypted scanning option proceeds elsewhere but not on RT. That's a bad practice Kaspersky is forcing me to do (because if in the future a whitelisted website does become malicious then Kaspersky will not be able to do due diligence and serve me. That's why I'd rather that Kaspersky stops censorship in the EU and just let us have access to the site without us having to whitelist it.

New Feature: Pause Notifications menu item

Sun, 19 Mar 2023 08:51:30 +0000

hi there KL teams,

As we already have the "Pause Protection" menu item, I'd really appreciate a "Pause Notifications" button as well. Thus completely silencing the app for a given amount of time (1h/2h/4h/1day).. It is a bit annoying when a popup show's up in a middle of an online meeting while you present something... Also there are some screen notifications from features like "Secure Keyboard Input" which, if possible, I'd like to "discrete".

Let me know,
Cheers,
m.

Where to download Security Cloud free version?

Sat, 18 Mar 2023 19:33:40 +0000

Hi!

I can not find free version, anymore.

Help me find it, please.

I need a link.

Thanks.

regards,

DANIEL (Romania)

“Unable to check link” on iPhone

Thu, 08 Sep 2022 17:24:20 +0000

Why am I getting messages saying “unable to check link; Please be careful browsing this site“ when I’m not using my phone? Sometimes there will be 10+ such messages that appear overnight (they also appear during the day). When I click it, it just takes me to the Kaspersky app on my phone - no explanation of what link or site it’s referring to.

Thank you, Beth

Trusted Applications -Exclusions- which boxes to check?

Sat, 25 Dec 2021 14:02:35 +0000

I am using Kaspersky Security Cloud Free.

I have a question about Trusted Applications in Settings. All I want is for KSC not to interfere with some applications, not to scan files which they open and not to scan the program files every time I open them.

I am not sure what some of the boxes mean. The Kaspersky online Help doesn't explain in detail to the average user what they mean,

Can anyone recommend which boxes to check?

Protection against port scan attacks

Fri, 17 Feb 2023 18:48:12 +0000

Salve,

vorrei sapere se Kaspersky Security Cloud Free protegge anche dagli attacchi di port scan.

Grazie.

Kaspersky needs to support better Windows Apps and Windows Store Programs

Fri, 30 Dec 2022 08:07:32 +0000

Almost every day I have to close the Kaspersky which means that sometimes I forget to reopen it when I don't need anymore apps. Mostly the issues are with the messengers like Facebook Messenger and WhatsApp. For example, with active the Kaspersky, I can't send files through the WhatsApp.

Windows Apps path is like C:\Program Files\WindowsApps\[random string]\app\[app name].exe, with that random string to be changed from time to time. So, I have to add as trusted applications these programs again and again, or just kill the whole Kaspersky when I use these apps.

KSC Not honoring exclusions.

Sat, 04 Feb 2023 10:39:22 +0000

Kaspersky Security Cloud will absolutely, positively NOT honor the exclusion of "*HackTool.Win32.RouterScan.a". UDS,HEUR, and VHO have been added for both the executable file and its accompanying "librouter.dll" file. To clarify the object exclusions:

UDS:HackTool.Win32.RouterScan.a (RouterScan.exe)

HEUR:HackTool.Win32.RouterScan.gen (RouterScan.exe)

HEUR:HackTool.Win32.RouterScan.gen (librouter.dll)

HEUR:HackTool.Win32.Convagent.gen (librouter.dll)

UDS:HackTool.Win32.RouterScan.a (librouter.dll)

VHO:HackTool.Win32.Convagent.gen (librouter.dll)

All of these have been added to the threats & exclusions list, but KSC continues to block execution, which forces me to disable it temporarily in order to run the software.

::EDIT::

I have also added the application and its DLL to the "Trust Applications" list with no effect.

Kaspersky is blocking the update in real time of charts from Binance

Mon, 30 Jan 2023 10:33:52 +0000

Windows 11 Pro 64bit - build: 22621.1105
Firefox(109.0)
Kaspersky Security Cloud(free version - 21.3.10.391 j)

Hello,

When I enter on some chart from Binance (ex: https://www.binance.com/en/trade/BTC_BUSD?theme=dark&type=spot), the data(tick-price, bids, asks, etc.) is not updating in real-time and I have to refresh the page to see the last data.

I have added `binance.com` as trusted domain, but the problem still persists.

I have tried to stop the protection one by one (Web Anti-Virus, File Anti-Virus, etc.), even completely Pause, but still not working.

I observed that if I stop(exit) Kaspersky, the data starts to update in real time.

I have tried with Chrome(109.0.5414.120) and it works perfectly with Kaspersky ON.

How I can fix this?

KSC Free email protection on client: eM Client

Mon, 30 Jan 2023 12:13:30 +0000

Hello,
i would like to know if the Kaspersky Security Cloud Free email protection module also protects the email client: "eM Client"

Thank you!

Nunzio